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CLIENT STEPS
1. Submits the accomplished travel order request form or the letter request/recommendation for travel outside the Bicol Region.
2. Receives the travel order

AGENCY ACTIONS
1. Receives the request for travel order and checks its attachments/ supporting documents.
2. Approves/ Disapproves the request.
2.1 After checking the documents submitted and establishing that the request has all the necessary documents, the Office Staff will secure the approval from the President/ Vice President.
If approved, a corresponding travel order will be prepared by the staff using the developed Travel Order Issuance System for signature of the President/Vice President.
If disapproved, the documents will be returned to the requester with a notation on why the request is disapproved.
3. Once the President signs the Travel Order, the staff will forward the same to the Records Office for dissemination to concerned employees/ requesters.
If the travel order was signed by the Vice President, the staff will forward the same to the requester and/or concerned offices.
4. The Records office or the VP staff will release the Travel Order to the
requester.

PERSON RESPONSIBLE: Admin. Aide/Asst. Office of the President or Vps, President/Vice President, Admin. Aide Records and Freedom of Information Office/Cluster Vice Presidents

FEES TO BE PAID: NONE
PROCESSING TIME: 1 hour and 45 minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\B57-Feedback and Complaints Mechanism.txt


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VIII. Feedback and Complaints Mechanism

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback 
1. Accomplish our feedback form available at the Public Assistance and Complaint Desk and drop it in the Suggestion Drop Box;
2. Directly email us at mail@cspc.edu.ph or president@cspc.edu.ph
3. Call us at 288-4425; and/or talk to our Officer of the Day at the Public Assistance and Complaint Desk (PACD)


How feedback is processed
Every afternoon (weekdays) at 3 00 PM, the Public Information Officer (PIO) or his authorized representative opens the dropbox and compiles submitted feedbacks 

Feedbacks requiring actions/answers are forwarded to concerned offices and they are required to respond within three working (3) days upon the receipt of the feedback. 

The Public Information Officer (PIO) will give feedback to the client within seven (7) working days upon receipt of the response/action taken.


How to file a complaint
Accomplish the client Complaint Form available at the Public Assistance Complaint Desk (PACD) or can be downloaded at CSPC Official Website thru: www.cspc.edu.ph

Complaints can also be filed via email at mail@cspc.edu.ph

The following information MUST be provided.
• Name of Complainant
• Name of person being complained
• Incident
• Evidence (if applicable)

Call us at 288-4425; and/or talk to our Officer of the Day at the Public Assistance and Complaint Desk (PACD)


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The following information MUST be provided.
• Name of Complainant
• Name of person being complained
• Incident
• Evidence (if applicable)

Call us at 288-4425; and/or talk to our Officer of the Day at the Public Assistance and Complaint Desk (PACD)


How complaints are processed
The Complaints Officer opens the complaints dropbox or email account daily.

Upon evaluation, the Complaints Officer shall start the investigation and forwards the verified complaint/s to the concerned office/personnel for an explanation within three working (3) days upon receipt of the complaint/s. 

The Complaints Officer will submit a report to the Head of Agency for review, validation and appropriate action. 

The Complaints Officer will give feedback to the client within seven (7) working days upon implementation of the action.


CONTACT INFORMATION
Contact Center ng Bayan (CCB)
Text: 09088816565
Call: 1-6565
Log-in at: www.contactcenterngbayan.gov.ph

Citizen’s Complaint Center
Dial or Text: 8888
Log-in at: https://8888.gov.ph

Anti-Red Tape Authority (ARTA)
1-ARTA (12782) (02) 8246-7940
0920-925-3078 / 0998-856-8338
E-mail: complaints@arta.gov.ph


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\B58-List of Offices.txt


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IX. List of Offices

OFFICE, OFFICE LOCATION, and CONTACT INFORMATION

OFFICE OF THE PRESIDENT
Office of the President 
2nd Floor, Administration Bldg.
mail@cspc.edu.ph
(054) 2884421 to 23 loc. 101 or 102
09171207073

Office of the Board Secretary 
2nd Floor, Administration Bldg.
boardsecretary@cspc.edu.ph
(054) 2884421 to 23 loc. 176

Internal Audit Services (IAS) 
2nd Floor, Duran Hall internalaudit@cspc.edu.ph
(054) 2884421 to 23 loc.166
09177042741

Curricular Reforms, Quality Assurance & Management Services(CRQAMS)
2nd Floor, Duran Hall
qams@cspc.edu.ph
(054) 2884421 to 23 loc. 123
09177020644

Institutional Planning and Development Office (IPDO) 
2nd Floor, Administration Bldg.
planning@cspc.edu.ph
(054) 2884421 to 23 loc. 107
09177016237

Center for International Relations, and Linkages (CIRL) 
2nd Floor, Multi-Purpose Building II
cspcinternational@cspc.edu.ph;
(054) 2884421 to 23 loc 206
09177146171

Management Information and Communications Technology (MICT) 
2nd Floor, CME Techno Hub Building
mict@cspc.edu.ph
(054) 2884421 to 23 loc. 160
9177146558

Public Relations, and Alumni Affairs Services (PRAAS) 
2nd Floor, Duran Hall oprkm@cspc.edu.ph
(054) 2884421 to 23 loc. 204
09177018909

Center for Gender and Development Office (CGAD) 
2nd Floor, Academic Building I
gad@cspc.edu.ph
(054) 2884421 to 23 loc. 200
09177146553


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Public Relations, and Alumni Affairs Services (PRAAS) 
2nd Floor, Duran Hall oprkm@cspc.edu.ph
(054) 2884421 to 23 loc. 204
09177018909

Center for Gender and Development Office (CGAD) 
2nd Floor, Academic Building I
gad@cspc.edu.ph
(054) 2884421 to 23 loc. 200
09177146553

Center for Rinconada Culture, and the Arts (CRCA) 
3rd Floor, Supply and
Property Building
cspc_crca@cspc.edu.ph
(054) 2884421 to 23 loc. 211
09177008003

Legal Office 
2nd Floor, Duran Hall 
lao@cspc.edu.ph
(054) 2884421 to 23 loc. 217
09176339267

Bicol Consortium for Industries, Energy and Emerging Technology Research and Development (BCIEERD) 
3rd Floor, Center for Innovation and Technology Development Bldg. 
bcieerd@cspc.edu.ph
(054) 2884421 to 23 loc.187
09177018438


OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND FINANCE 

Office of the Vice President for Administration And Finance 
2nd Floor, Food Laboratory
vpadmin@cspc.edu.ph
(054) 2884421 to 23 loc. 109
09177006503

Chief Administrative Office (CAO) 
2nd Floor, Duran Hall 
cao@cspc.edu.ph
(054) 2884421 to 23 loc. 216
09176249039

Supervising Administrative Office (SAO) 
2nd Floor, Duran Hall 
sao@cspc.edu.ph

Budget Office 
2nd Floor, Food Laboratory Building
cspcbudget@yahoo.com
(054) 2884421 to 23 loc. 112
09176217901

Supply and Property Management Office (SPMO) 
2nd Floor, Supply and
Property Building
spmo@cspc.edu.ph
(054) 288-4434 loc. 104
09177006650


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Budget Office 
2nd Floor, Food Laboratory Building
cspcbudget@yahoo.com
(054) 2884421 to 23 loc. 112
09176217901

Supply and Property Management Office (SPMO) 
2nd Floor, Supply and
Property Building
spmo@cspc.edu.ph
(054) 288-4434 loc. 104
09177006650

Human Resource Management and Development Office (HRMDO)
2nd Floor, Administration Bldg.
hrdo@cspc.edu.ph
hrmo@cspc.edu.ph
(054) 288-4434 loc. 108
09177005998

General Services Unit (GSU) 
2nd Floor, Administration Bldg.
gsu@cspc.edu.ph
(054) 2884421 to 23 loc. 100
09177146522

Records and Freedom of Information Office (RFOI) 
2nd Floor, Administration Bldg.
records@cspc.edu.ph
documentcontrol@cspc.edu.ph
efoi@cspc.edu.ph
(054) 2884421 to 23 loc. 113
09176237344

Procurement Office 
3rd Floor, Center for Innovation and Technology Development Bldg.
procurement@cspc.edu.ph
(054) 2884421 to 23 loc. 104
09176298311

Accounting Office 
2nd Floor, Food Laboratory Building
accounting@cspc.edu.ph
(054) 288-4434 loc. 110

Cashiering and Disbursing Office 
2nd Floor, Food Laboratory Building
cashier@cspc.edu.ph
(054) 2884421 to 23 loc. 130
09176335927

Physical Plant and Facilities Management Services (PPFMS) 
1st Floor, Academic Building V Ground Floor
ppfms@cspc.edu.ph
(054) 2884421 to 23 loc. 159
09293175353

Health and Environment Management Services (HEMS) 
Academic Building V 
collegeclinic@cspc.edu.ph
(054) 2884421 to 23 loc. 117
09177146561


OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS


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Health and Environment Management Services (HEMS) 
Academic Building V 
collegeclinic@cspc.edu.ph
(054) 2884421 to 23 loc. 117
09177146561


OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS

Office of the Vice President For Academic Affairs 
2nd Floor, Duran Hall 
vpacad@cspc.edu.ph
(054) 2884421 to 23 loc. 124
09177012832

Graduate School (GS) 
2nd Floor, Multi-Purpose Building II
graduateschool@cspc.edu.ph
(054) 2884421 to 23
09176319261

College of Engineering and Architecture (CEA) 
2nd Floor, Green Building 
coe@cspc.edu.ph
(054) 2884421 to 23 loc. 126

College of Arts and Sciences (CAS) 
3rd Floor, Academic Building III
cas@cspc.edu.ph
(054) 2884421 to 23 loc. 199
09176232830

College of Technological and Developmental Education (CTDE) 
2nd Floor, Academic Building III
ctde@cspc.edu.ph
(054) 2884421 to 23 loc. 129
09176342562

College of Computer Studies (CCS) 
2nd Floor, Academic Building IV
ccs@cspc.edu.ph
(054) 2884421 to 23 loc. 144
09176309224

College of Health Sciences (CHS) 
2nd Floor, Academic Building II
chs@cspc.edu.ph
(054) 2884421 to 23 loc. 127
09176242247

College of Tourism, Hospitality, and Business Management (CTHBM) 
3rd Floor, Multi-Purpose Building I
cthbm@cspc.edu.ph
(054) 2884421 to 23 loc. 128
09176286738

Center for Human Rights Education (CHRE) 
College Gymnasium 
chre@cspc.edu.ph
(054) 2884421 to 23 loc. 162
09177027138


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College of Tourism, Hospitality, and Business Management (CTHBM) 
3rd Floor, Multi-Purpose Building I
cthbm@cspc.edu.ph
(054) 2884421 to 23 loc. 128
09176286738

Center for Human Rights Education (CHRE) 
College Gymnasium 
chre@cspc.edu.ph
(054) 2884421 to 23 loc. 162
09177027138

Office of the Student Affairs and Services (OSAS) / Cultural Coordinator
2nd Floor, Academic Building V
sas@cspc.edu.ph
(054) 2884421 to 23 loc. 122
09176314471

Student Testing and Admission (STA) 
3rd Floor, Academic Building V
testingandadmission@cspc.edu.ph
(054) 288-6249 loc. 172
09177146554

Student Registration and Records (SRR) 
2nd Floor, Food Laboratory Building
registrar@cspc.edu.ph
(054) 2884421 to 23 loc. 115
09177146524

Learning Resources and Development Services (LRDS)
2nd Floor, Library Building
lrds@cspc.edu.ph
(054) 2884421 to 23 loc. 120
09177146534

Academic Center for Continuing Enrichment for Students (ACCESS) 
3rd Floor, Supply and Property Building
access@cspc.edu.ph
(054) 2884421 to 23 loc. 207
09177020222

National Service Training Program (NSTP) 
Ground Floor, Library Building
christianpuso@cspc.edu.ph
(054) 2884421 to 23 loc. 151

Guidance Services 
3rd Floor, Academic Building V
guidancecenter@cspc.edu.ph
(054) 2884421 to 23 loc. 125
09177019981

Training and Assessment Center (TESDA) 
2nd Floor, Academic Building II
tesdacac@cspc.edu.ph
(054) 2884421 to 23 loc. 114
09177148716


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Guidance Services 
3rd Floor, Academic Building V
guidancecenter@cspc.edu.ph
(054) 2884421 to 23 loc. 125
09177019981

Training and Assessment Center (TESDA) 
2nd Floor, Academic Building II
tesdacac@cspc.edu.ph
(054) 2884421 to 23 loc. 114
09177148716

Student Publication Office (The SPARK) 
College Gymnasium 
spark@cspc.edu.ph
(054) 288421 to 23 loc. 157

SIAS Administrator 
2nd Floor, Administration Building
julsdenina@cspc.edu.ph
(054) 2884421 to 23 loc. 195


OFFICE OF THE VICE PRESIDENT FOR RESEARCH, EXTENSION, PRODUCTION AND

ENTREPRENEURIAL DEVELOPMENT

Office of the Vice President for Research, Extension, Production and Entrepreneurial Development 
2nd Floor, Center for Innovation and Technology Development Bldg.
vprep@cspc.edu.ph
(054) 2884421 to 23 loc. 152
09177006988

Center for Research Development 
2nd Floor, Center for Innovation and Technology Development Bldg.
research@cspc.edu.ph
(054) 2884421 to 23 loc. 152
09176279005

Center for Extension and Community Services 
2nd Floor, Center for Innovation and Technology Development Bldg.
extension@cspc.edu.ph
(054) 2884421 to 23 loc. 150
09177060412

Production and Entrepreneurial Development Services 
2nd Floor, Center for Innovation and Technology Development Bldg.
peds@cspc.edu.ph
(054) 2884421 to 23
09760056835

Research Ethics Services 
3rd Floor, Center for Innovation and Technology Development Bldg.
ores@cspc.edu.ph
reb@cspc.edu.ph
(054) 2884421 to 23


BUHI CAMPUS


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Research Ethics Services 
3rd Floor, Center for Innovation and Technology Development Bldg.
ores@cspc.edu.ph
reb@cspc.edu.ph
(054) 2884421 to 23


BUHI CAMPUS

Buhi Campus 
San Buenaventura, Buhi, Camarines Sur
buhicampus@cspc.edu.ph
09176314517


