# migrations

dir: embeddings_queue
filename: 00001-embeddings.sqlite.sql
hash: d3755dfd232be8e8301f4d7fcfb3a486
sql:
CREATE TABLE embeddings_queue (
    seq_id INTEGER PRIMARY KEY,
    created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
    operation INTEGER NOT NULL,
    topic TEXT NOT NULL,
    id TEXT NOT NULL,
    vector BLOB,
    encoding TEXT,
    metadata TEXT
);


dir: sysdb
filename: 00001-collections.sqlite.sql
hash: 38352d725ad1c16074fac420b22b4633
sql:
CREATE TABLE collections (
    id TEXT PRIMARY KEY,
    name TEXT NOT NULL,
    topic TEXT NOT NULL,
    UNIQUE (name)
);

CREATE TABLE collection_metadata (
    collection_id TEXT REFERENCES collections(id) ON DELETE CASCADE,
    key TEXT NOT NULL,
    str_value TEXT,
    int_value INTEGER,
    float_value REAL,
    PRIMARY KEY (collection_id, key)
);


dir: sysdb
filename: 00002-segments.sqlite.sql
hash: 2913cb6a503055a95f625448037e8912
sql:
CREATE TABLE segments (
    id TEXT PRIMARY KEY,
    type TEXT NOT NULL,
    scope TEXT NOT NULL,
    topic TEXT,
    collection TEXT REFERENCES collection(id)
);

CREATE TABLE segment_metadata (
    segment_id TEXT  REFERENCES segments(id) ON DELETE CASCADE,
    key TEXT NOT NULL,
    str_value TEXT,
    int_value INTEGER,
    float_value REAL,
    PRIMARY KEY (segment_id, key)
);


dir: sysdb
filename: 00004-tenants-databases.sqlite.sql
hash: 048867ce8fcdefe4023c7110e4433591
sql:
CREATE TABLE IF NOT EXISTS tenants (
    id TEXT PRIMARY KEY,
    UNIQUE (id)
);

CREATE TABLE IF NOT EXISTS databases (
    id TEXT PRIMARY KEY, -- unique globally
    name TEXT NOT NULL, -- unique per tenant
    tenant_id TEXT NOT NULL REFERENCES tenants(id) ON DELETE CASCADE,
    UNIQUE (tenant_id, name) -- Ensure that a tenant has only one database with a given name
);

CREATE TABLE IF NOT EXISTS collections_tmp (
    id TEXT PRIMARY KEY, -- unique globally
    name TEXT NOT NULL, -- unique per database
    topic TEXT NOT NULL,
    dimension INTEGER,
    database_id TEXT NOT NULL REFERENCES databases(id) ON DELETE CASCADE,
    UNIQUE (name, database_id)
);

-- Create default tenant and database
INSERT OR REPLACE INTO tenants (id) VALUES ('default_tenant'); -- The default tenant id is 'default_tenant' others are UUIDs
INSERT OR REPLACE INTO databases (id, name, tenant_id) VALUES ('00000000-0000-0000-0000-000000000000', 'default_database', 'default_tenant');

INSERT OR REPLACE INTO collections_tmp (id, name, topic, dimension, database_id)
    SELECT id, name, topic, dimension, '00000000-0000-0000-0000-000000000000' FROM collections;
DROP TABLE collections;
ALTER TABLE collections_tmp RENAME TO collections;


dir: sysdb
filename: 00005-remove-topic.sqlite.sql
hash: b1367c826b8fba5f96f27befdc1d42d2
sql:
-- Remove the topic column from the Collections and Segments tables

ALTER TABLE collections DROP COLUMN topic;
ALTER TABLE segments DROP COLUMN topic;


dir: sysdb
filename: 00006-collection-segment-metadata.sqlite.sql
hash: 4eea7468935bf25d4604a0fed2366116
sql:
-- SQLite does not support adding check with alter table, as a result, adding a check
-- involve creating a new table and copying the data over. It is over kill with adding
-- a boolean type column. The application write to the table needs to ensure the data
-- integrity.
ALTER TABLE collection_metadata ADD COLUMN bool_value INTEGER;
ALTER TABLE segment_metadata ADD COLUMN bool_value INTEGER;


dir: sysdb
filename: 00007-collection-config.sqlite.sql
hash: 1c7e63bba346a42a18b6ab7f1c989bed
sql:
-- Stores collection configuration dictionaries.
ALTER TABLE collections ADD COLUMN config_json_str TEXT;


dir: sysdb
filename: 00008-maintenance-log.sqlite.sql
hash: 0a0e7e93111a01789addf64961c6127c
sql:
-- Records when database maintenance operations are performed.
-- At time of creation, this table is only used to record vacuum operations.
CREATE TABLE maintenance_log (
  id INT PRIMARY KEY,
  timestamp INT NOT NULL,
  operation TEXT NOT NULL
);


dir: sysdb
filename: 00009-segment-collection-not-null.sqlite.sql
hash: 054355aef9e63702bf54ea29e61563f1
sql:
-- This makes segments.collection non-nullable.
CREATE TABLE segments_temp (
    id TEXT PRIMARY KEY,
    type TEXT NOT NULL,
    scope TEXT NOT NULL,
    collection TEXT REFERENCES collection(id) NOT NULL
);

INSERT INTO segments_temp SELECT * FROM segments;
DROP TABLE segments;
ALTER TABLE segments_temp RENAME TO segments;


dir: metadb
filename: 00001-embedding-metadata.sqlite.sql
hash: 2b4cf52c4bb2676e21d6860a4409f856
sql:
CREATE TABLE embeddings (
    id INTEGER PRIMARY KEY,
    segment_id TEXT NOT NULL,
    embedding_id TEXT NOT NULL,
    seq_id BLOB NOT NULL,
    created_at TIMESTAMP NOT NULL DEFAULT CURRENT_TIMESTAMP,
    UNIQUE (segment_id, embedding_id)
);

CREATE TABLE embedding_metadata (
    id INTEGER REFERENCES embeddings(id),
    key TEXT NOT NULL,
    string_value TEXT,
    int_value INTEGER,
    float_value REAL,
    PRIMARY KEY (id, key)
);

CREATE TABLE max_seq_id (
    segment_id TEXT PRIMARY KEY,
    seq_id BLOB NOT NULL
);

CREATE VIRTUAL TABLE embedding_fulltext USING fts5(id, string_value);


dir: metadb
filename: 00002-embedding-metadata.sqlite.sql
hash: 12a570f7121b3a8ce750a2a7c36da20f
sql:
-- SQLite does not support adding check with alter table, as a result, adding a check
-- involve creating a new table and copying the data over. It is over kill with adding
-- a boolean type column. The application write to the table needs to ensure the data
-- integrity.
ALTER TABLE embedding_metadata ADD COLUMN bool_value INTEGER


dir: metadb
filename: 00003-full-text-tokenize.sqlite.sql
hash: f97ad6334aeaa8f419f01110b648b97a
sql:
CREATE VIRTUAL TABLE embedding_fulltext_search USING fts5(string_value, tokenize='trigram');
INSERT INTO embedding_fulltext_search (rowid, string_value) SELECT rowid, string_value FROM embedding_metadata;
DROP TABLE embedding_fulltext;


dir: metadb
filename: 00004-metadata-indices.sqlite.sql
hash: fb36603a45ee2cd0254cef3ef86585e8
sql:
CREATE INDEX IF NOT EXISTS embedding_metadata_int_value ON embedding_metadata (key, int_value) WHERE int_value IS NOT NULL;
CREATE INDEX IF NOT EXISTS embedding_metadata_float_value ON embedding_metadata (key, float_value) WHERE float_value IS NOT NULL;
CREATE INDEX IF NOT EXISTS embedding_metadata_string_value ON embedding_metadata (key, string_value) WHERE string_value IS NOT NULL;


# embeddings_queue

created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: 6fab116e-0dd5-47d4-9fda-4cf5b145d443
encoding: FLOAT32
metadata:
{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B01-Applying for Entrance Examination (Freshmen and Transferees).txt", "chroma:document": "TOPIC 34: APPLYING FOR ENTRANCE EXAMINATION (FRESHMEN AND TRANSFEREES)\n    \nOnline Application via SIAS\n\nThe office of the Student Testing and Admission adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of applications. It caters to freshmen and transferee applicants applying for enrolment in the College. It includes testing and monitoring of the enrollment \nprocedures.\n\nThe school\u2019s administration must take into account the predominantly human element that it serves. Based on its mission and vision, it has the freedom to determine its own policies, standards, regulations in making education accessible for all. Foremost, the Admission Service promotes the CSPC\u2019ean Education \nthrough first-hand information and the assessment including the placement of student applicants."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: 64d62a46-a107-4082-b0f6-1a5221e1e79f
encoding: FLOAT32
metadata:
{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B01-Applying for Entrance Examination (Freshmen and Transferees).txt", "chroma:document": "Office or Division: STUDENT TESTING AND ADMISSION (STA)\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Incoming first year students and transferees\n \nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\n1. Duly accomplished Application Form (download @ https://my.cspc.edu.ph/) - (Office of the Student Testing and Admission / Download form from the link provided)\n2. Passport size pictures w/ blue background (2 copies) - (Photo Studio)\n3. Automated School Form 9 (SF9) Grade 11 (1 copy) - Photocopy - (Senior High School)\n4. Automated School Form 10 (SF10) Grade 9 and 10 (1 copy) - Photocopy - (Junior High School)\n \nCLIENT STEPS\n1. Visits and access the Student Portal Website (https://my.cspc.edu.ph/) and click Admission button for transition.\nNote: Application for CET may be done online or walk-in. For walk-in applicants they will be assisted by the STA staff.\n2. Click New Application for encoding of personal information and \nuploading requirements (subject to Data Privacy/compliance) \n3. Applicants will be informed of schedule, time, and venue of the conduct of CSPC-CET through posting on CSPC Student Testing \nand Admission FB Page and SIAS.\nNote: If all requirements are checked, the system automatically displays the date and time of CET. If not completely checked no schedule is displayed.\n4. Proceeds to examination venue and presents to the Proctor the required documents.\n5. Wait for the results to be released.\n\nAgency Action: \n3. Schedules applicant when to take the examination\nFees to be paid: None\nProcessing Time: 2 minutes\nPerson Responsible: Admission Assistant or STA Staff Student Testing and Admission Office\n4. Checks and verifies requirements.\n4.1 Administer the CSPC-College Entrance Examination Test (CSPC-CET)\n4.2 Check the results of the College Admission Test.\n4.3 Make a summary list of the results.\n5. Post the results of the College Admission Test."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: 92679d6f-33b7-473d-b74b-bb0b896b450f
encoding: FLOAT32
metadata:
{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B01-Applying for Entrance Examination (Freshmen and Transferees).txt", "chroma:document": "Person Responsible: Student Applicant and Psychometrician, or Admission Assistant or STA Staff Student Testing and Admission Office\n\nTOTAL:\nFees to be paid: None\nProcessing Time: 2 hours, 22 minutes"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: fb2b7f87-a5ac-4247-af5b-d653c9ef239e
encoding: FLOAT32
metadata:
{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B02-Applying for Entrance Examination (Graduate School Students).txt", "chroma:document": "APPLYING FOR ENTRANCE EXAMINATION (GRADUATE SCHOOL STUDENTS)\nOnline Application via SIAS\n\nThe office of the Student Testing and Admission adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of applications. It caters to graduate school applicants applying for enrolment in the College. It includes testing and monitoring of the enrollment procedures.\n \nThe school\u2019s administration must take into account the predominantly human element that it serves. Based on its mission and vision, it has the freedom to determine its own policies, standards, regulations in making education accessible for all. Foremost, the Admission Service promotes the CSPC\u2019ean Education through first-hand information and the assessment including the placement of student applicants.\n\nOffice or Division: STUDENT TESTING AND ADMISSION (STA)\nClassification: Complex\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Incoming graduate school students and transferees\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\n1. Duly accomplished Application Form (Download @ https://my.cspc.edu.ph/)\n   Where to secure: Office of the Student Testing and Admission / Download from the provided link\n2. Passport-size picture with blue background (1 copy)\n   Where to secure: Photo Studio\n3. Transcript of Records (1 Photocopy)\n   Where to secure: Last School attended\n4. Concept Paper \n   Where to secure: Client\n5. Receipt of Payment\n   Where to secure: Cashier\u2019s Office\n\nCLIENT STEPS\n1. Visits and accesses the Student Portal Website and clicks the Admission button to start the application.\n2. Clicks \u201cNew Application\u201d to encode personal information and upload the required documents (subject to Data Privacy compliance).\n3. Proceeds to the Cashier\u2019s Office to pay the application fee.\n4. Presents the official receipt and the required documents to schedule the CET (College Entrance Test).\n5. Returns on the scheduled date to take the College Entrance Test."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: 0fca9891-2526-49ae-a047-2681b7ae4840
encoding: FLOAT32
metadata:
{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B02-Applying for Entrance Examination (Graduate School Students).txt", "chroma:document": "AGENCY ACTIONS\n1. For walk-in applicants, STA staff assists with the process.\n3. Receives payment and issues an official receipt.\n4. Checks the completeness of the requirements.\n5. Administers the CSPC College Entrance Examination (CET) on the scheduled date and time.\nChecks the results of the College Admission Test.\nCreates a summary list of the results.\nPosts the results of the College Admission Test on the STA Official Facebook page.\n\nPerson Responsible: Student Applicant, Psychometrician, STA Staff (Student Testing and Admission Office)\n\nTOTAL:\nFees to be paid: Php 100.00\nprocessing Time: 3 hours"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: f7ef95b6-4578-47a4-9c72-829c8ba6f5d5
encoding: FLOAT32
metadata:
{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B03-Applying for Shifting or Re-Admission.txt", "chroma:document": "APPLYING FOR SHIFTING / RE-ADMISSION\n\nIt caters to CSPC students applying for shifting in the College.\n\nThe school\u2019s administration must take into account the predominantly human element that it serves. Based on its mission and vision, it has the freedom to determine its own policies, standards, regulations in making education accessible for all. Foremost, the Admission Service promotes the CSPC\u2019ean Education through first-hand information and the assessment including the placement of student applicants.\n\nOffice or Division: STUDENT TESTING AND ADMISSION\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: CSPC enrolled students\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\nAPPLYING FOR SHIFTING:\n1. Shifting Form - (Dean\u2019s Office)\n2. 2x2 size picture w/ white background (1 copy) - Photo Studio\n3. Certificate of Grades (1 Photocopy) - Student Registration and Records Office\nAPPLYING FOR RE-ADMISSION\n1. Re-admission Form Dean\u2019s Office\n2. 2x2 size picture w/ white background (1 copy) - Photo Studio\n3. Certificate of Grades (1 Photocopy) - Student Registration and Records Office\n\nCLIENT STEPS\n1. If applying for shifting, secure a shifting form from the Deans Office and fill- up the form\nIf applying for re-admission, secure a re-admission form from the Dean\u2019s Office and fill-up the form\n2. Submit the accomplished shifting/re-admission form together with the required requirements\n3.Wait for the results to be released\n\nAGENCY ACTIONS\n1. Checks the completeness of the requirements\n2. Release of list of approved applicants\n\nPERSON RESPONSIBLE: Admin. Aide or Program Chair Dean\u2019s Office, CARECOM and Admin. Aide Student Testing and Admission Office and the Admin. Aide Student Testing and Admission Office\n\nTOTAL: \nFees to be paid: None\nProcessing Time: 21 minutes"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: 1fcc0ff8-722a-4ca0-b3e2-feda8b732e65
encoding: FLOAT32
metadata:
{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B04-Administering of Personality or IQ Tests.txt", "chroma:document": "ADMINISTERING OF PERSONALITY/IQ TESTS\n\nThe testing service evaluates job applicants for employment through the utilization of a variety of pre-prepared/standardized evaluations including mental ability, aptitude, personality, interest, and adjustment.\n\nOffice or Division: STUDENT TESTING AND ADMISSION\nClassification: Complex\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Job Applicants\n\nCHECKLIST OF REQUIREMENTS and WHERE TO SECURE\nNone\n\nCLIENT STEPS\n1. Proceed to the Testing Center and take the examination on the scheduled date set by HRMDO\n2. Wait for the results to be released\n\nAGENCY ACTIONS\n1. None\n2. Psychometrician check and evaluate the test result\n2.1 The result shall be forwarded to the HRMDO.\n\nPERSON RESPONSIBLE: Job Applicants Psychometrician and Psychometrician Student Testing and Admission Office\n\nTOTAL:\nFEES TO BE PAID: None\nPROCESSING TIME: 3 Days,2 Hours"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: ef33b110-34b6-49ad-8153-6f6e907c42bf
encoding: FLOAT32
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B05-Availing of Counseling Services.txt", "chroma:document": "AVAILING OF COUNSELING SERVICES\n\nCounseling Service is the heart of the Guidance Services, the most vital part of the entire guidance program. The Counseling Program requires an awareness of the real-life environment in order to reveal the dynamic conditions, which include social, cultural, economic and political factors, especially the value structure. Counseling is aimed at assisting an individual towards self-knowledge, self-realization and self-development by facilitating progressive improvement so that students can eventually solve their own problems unassisted.\n\nStudents may avail of the counseling services anytime as self-referral.\n\nOffice or Division: CENTER FOR GUIDANCE SERVICES\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students, Employees\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\nNone\n\nCLIENT STEPS\n1. Avail of Counseling at any time.\n2. Provide necessary guidance and counseling intervention.\n3. Go back to the Guidance Office for follow-up or clarifications if needed.\n\nAGENCY ACTIONS\n1. Conducts a short informal interview.\n2. Conducts necessary guidance and counseling intervention.\n2.1 Records any data obtained.\n3. Conducts follow-up sessions if needed.\n\nPERSON RESPONSIBLE: Guidance Counselor and Guidance Office\n\nTOTAL:\nFEES TO BE PAID: None\nPROCESSING TIME: 1 Hour"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: 0b393dd5-e354-40bb-bd58-525550ab0f09
encoding: FLOAT32
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B06-Referring a Students for Counseling.txt", "chroma:document": "REFERRING A STUDENT/S FOR COUNSELING\n\nCounseling Service is the heart of the Guidance Services, the most vital part of the entire guidance program. The Counseling Program requires an awareness of the real-life environment in order to reveal the dynamic conditions, which include social, cultural, economic and political factors, especially the value structure. Counseling is aimed at assisting an individual towards self-knowledge, self-realization and self-development by facilitating progressive improvement so that students can eventually solve their own problems unassisted.\n\nReferrals may be made by the class advisers, administrators, teachers, or peers/co-students.\n\nOffice or Division: CENTER FOR GUIDANCE SERVICES\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\n1. Duly accomplished Referral Slip Form (1 original) Guidance Office or Dean\u2019s Office\n\nCLIENT STEPS\n1. form from the Guidance Office or the Dean\u2019s Offices.\n2. Go back to the Guidance office and submit the duly accomplished Referral Slip Form.\n3. Conduct a follow- up or refer back to the Guidance\n\nAGENCY ACTIONS\n1. Issues the Referral Slip Form.\n2. Receives the accomplished Referral Slip and checks the completeness and issues Call Slip to the student being referred.\n3. Upon visit of the student to the Guidance Office, the Guidance Counselor:\n3.1 Conducts initial counseling session and conducts a needs assessment to find out if the counselee needs further counseling or follow-up.\n3.2 Accomplishes the Return Slip for Referral and sends it to the person who referred the student/s.\n\nPERSON RESPONSIBLE: Guidance Counselor/Staff Guidance Office\n\nTOTAL:\nPROCESSING TIME: 1 day, 1 hour, 2 minutes\nFEES TO BE PAID: None"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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encoding: FLOAT32
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B07-Applying for Enrolment (Freshmen).txt", "chroma:document": "APPLYING FOR ENROLMENT (Freshmen)\n(Online Enrolment Via SIAS)\n\nThe office of the Student Registration and Records adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of enrolment. The procedure is presumed that the applicant has submitted complete admission requirements upon application for CET.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Incoming Freshmen\n\nCHECKLIST OF REQUIREMENTS and WHERE TO SECURE\n1. Recent Passport-sized picture with white background and name tag (1 pc.) - Any Photo Studio\n2. Senior High School Report Card (F138) (Original and 1 pc. photocopy) - Previous school attended\n3. Form 137 (original copy valid for CSPC can be submitted on a later date) - Previous school attended\n4. PSA/NSO Birth Certificate (1 pc. clear photocopy)- Philippine Statistics Authority (PSA) Municipal/Local Civil Registrar\u2019s Office\n* Municipal Form No. 102 is required if the PSA/ NSO Birth Certificate has blurred/unreadable entries\n5. Certificate of Good Moral Character (original and 1 pc. photocopy) - Previous school attended\n6. Long Size White Mailing Envelope ( 1 pc.) - Requesting entity\n7. Long size brown envelope (1 pc.) - Requesting entity\n8. Marriage Certificate for Married Female Applicant (1 pc. clear photocopy) - Philippine Statistics Authority (PSA)\n9. Print-out of Student Information Sheet (SIS) (1 original copy) - Download form from the link provided"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: 1f84b2f4-eab4-4f21-bab4-ef97d4f1bf8d
encoding: FLOAT32
metadata:
{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B07-Applying for Enrolment (Freshmen).txt", "chroma:document": "CLIENT STEPS\n1. Visit and access the CSPC Student Portal using the Student ID Number provided upon admission application for enrollment.\n2. Select \"Enrolment,\" input the Student ID Number and account password to display class schedules, tick the desired subjects, click the \"Enroll\" button, and then screenshot or download the class schedule for printing.\n3. Secure the Certificate of Assessment from the Dean\u2019s Office at a convenient time before the opening of classes.\n4. Secure the Certificate of Enrolment from the Student Registration and Records Office at a convenient time before the opening of classes.\n\nAGENCY ACTIONS\n1.None\n2.The Dean\u2019s Office staff will check the applicant's subjects, and if found correct, will validate the enrollment.\n3. The Dean\u2019s Office staff prints and issues the Certificate of Assessment to the student.\n4. The Registrar\u2019s staff checks the validation of enrollment, then prints and issues the Certificate of Enrolment to the student.\n\nPERSON RESPONSIBLE: Admin. Aide, Dean\u2019s Office; Admin. Aide, Student Registration and Records Office.\n\nTOTAL:\nFEES TO BE PAID: For succeeding requests Php30.00\nPROCESSING TIME: 15 minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B08-Applying for Enrolment (Transferees).txt", "chroma:document": "APPLYING FOR ENROLMENT (Transferees)\nOnline Enrolment via SIAS\n\nThe office of the Student Registration and Records adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of enrolment. The procedure is presumed that the applicant have submitted complete admission requirements upon application for CET.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Transferees\n\nCHECKLIST OF REQUIREMENTS and WHERE TO SECURE\n1. Recent Passport-sized picture with white background and nametag (1 pc.) - Any Photo Studio\n2. Transcript of Records / Certificate of Grades (original and 1 pc. photocopy) - Previous school attended\n3. Honorable Dismissal / Certificate of Eligibility to Transfer (Original) - Previous school attended\n4. Transcript of Records (original copy valid for CSPC for submission two weeks after start of classes) - Previous school attended \n5. PSA/NSO Birth Certificate (1 pc. clear Photocopy) - Philippine Statistics Authority (PSA) Office Municipal/Local Civil Registrar\u2019s Office\n* Municipal Form No. 102 is required if the PSA/NSO Birth Certificate has blurred/ unreadable entries \n6. Certificate of Good Moral Character (original and 1 pc. photocopy) - Previous school attended\n7. Long Size White Mailing Envelope (1 pc. ) - Any school supplies store\n8. Long size brown envelope (1 pc.) - Any school supplies store\n9. Print-out of Student Information Sheet (SIS) (1 original copy) - Download form the link provided\n10. Marriage Certificate for Married Female Applicant (1 pc. clear photocopy) - Philippine Statistics Authority (PSA) Office"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B08-Applying for Enrolment (Transferees).txt", "chroma:document": "CLIENT STEPS\n1. Consult the College Dean to evaluate possible subjects for credit.\n2. Visit and access the CSPC Student Portal using the Student ID Number provided upon application for admission for enrollment. Note: The Student ID Number is given to the student upon application for admission.\n3. Select \"Enrolment,\" input the Student ID Number and account password to display class schedules, tick the desired subjects, click the \"Enroll\" button, and then screenshot or download the class schedule for printing.\n4. Secure the Certificate of Assessment from the Dean\u2019s Office at a convenient time before the opening of classes.\n5. Secure the Certificate of Enrolment from the Student Registration and Records Office at a convenient time before the opening of classes.\n\nAGENCY ACTIONS\n1. The College Dean conducts an evaluation of the subjects.\n2. None\n3. The Dean\u2019s Office staff will check the applicant's subjects, and if found correct, will validate the enrollment. \n4. The Dean\u2019s Office staff prints and issues the Certificate of Assessment to the student.\n5. The Registrar\u2019s staff checks the validation of enrollment, then prints and issues the Certificate of Enrolment to the student.\n\nPERSON RESPONSIBLE: Applicant; Admin. Aide, Dean\u2019s Office; Admin. Aide, Student Registration and Records Office.\n\nTOTAL:\nFEES TO BE PAID: For succeeding requests Php30.00\nPROCESSING TIME: 18 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B09-Applying for Enrolment (Current and Returning Students).txt", "chroma:document": "APPLYING FOR ENROLMENT (Current / Returning Students)\nOnline Enrolment via SIAS\n\nThe office of the Student Registration and Records adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of enrolment.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Current Students / Returning Students\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\n1. Clearance (1 Copy) - Accounting Office \u2013 Window 1\n\nCLIENT STEPS\n1. Settle and clear all semestral requirements.\n2. Verify the SIAS update by checking for the completeness of grades, compliance with prerequisites, and retention policy. Note: Students who are on probationary status or covered by the retention policy are advised to see the Dean and Director of the Student Registration and Records Office (SRRO) before enrolling online.\n3. Proceed to online enrollment.\n4. Select \"Enrolment,\" input the Student ID Number and account password to display class schedules; if there are no errors, tick the desired subjects and click the \"Enroll\" button. Then, screenshot or download the class schedule for printing.\n5. Secure the Certificate of Assessment from the Dean\u2019s Office at a convenient time before the start of classes.\n6. Secure the Certificate of Enrolment from the Student Registration and Records Office at a convenient time before the start of classes\n\nAGENCY ACTIONS\n1-4. None\n5. The Dean\u2019s Office staff prints and issues the Certificate of Assessment to the student.\n6. The SRRO staff checks the validation of enrollment, then prints and issues the Certificate of Enrolment to the student.\n\nPERSON RESPONSIBLE: Admin. Aide, Dean\u2019s Office; Student; Admin. Aide, Student Registration and Records Office.\n\nTOTAL:\nFEES TO BE PAID: Php30.00\nPROCESSING TIME: 14 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B10-Applying for Authentication of Academic Records.txt", "chroma:document": "APPLYING FOR AUTHENTICATION OF ACADEMIC RECORDS\n\nThis service is for authenticating copy of scholastic and other documents issued by the Student Registration and Records Office.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Graduates/Alumni, Current Students\n\nCHECKLIST OF REQUIREMENTS and WHERE TO SECURE\n1. Original and Photocopy/ies of the academic records for authentication - Client\n2. Receipt of payment (1 Original) - Cashier\u2019s Office\n3. Transaction slip (1 Original) - Student Registration and Records Office\n\nCLIENT STEPS\n1. Secure the Transaction Slip at the Student Registration and Records Office.\n2. Proceed to the cashier\u2019s office for payment.\n3. Present the Official Receipt (OR) and Transaction Slip, along with the documents for authentication, to the Student Registration and Records Office staff at the Transaction Window.\n4. Claim the requested documents.\n\nAGENCY ACTIONS\n1. Receives and checks the documents, then advises the client to proceed to the Cashier\u2019s Office.\n2. Receives payment and issues the official receipt.\n3. Receives the documents and counter-checks the photocopy against the original documents. 3.1 The Director of the SRRO then authenticates the documents.\n4. Records in the releasing logbook and releases the documents. The client then signs in the releasing logbook.\n\nPERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Cashier, Cashier\u2019s Office; Director, Student Registration and Records Office.\n\nTOTAL:\nFEES TO BE PAID: Php 10.00/ page\nPROCESSING TIME: 13 Minutes, 30 Seconds"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B11-Applying for Certification, Authentication and Verification (CAV) of Academic.txt", "chroma:document": "APPLYING FOR CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV) OF ACADEMIC RECORDS\n\nThis service aims to assist the students and graduates who is seeking employment here and abroad in attesting that their academic documents are genuine and authentic.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Complex\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Alumni / Current Students\n\nCHECKLIST OF REQUIREMENTS and WHERE TO SECURE\n1. Original and Photocopy of Transcript of Records - Student\u2019s Personal Copy\n2. Original and Photocopy of Diploma - Student\u2019s Personal Copy\n3. Official Receipt of Payment (1 Original) - Cashier\u2019s Office \u2013 Window 1\n4. Long Size Brown Envelope (1 piece) - Any store\n5. Special Power of Attorney (if requesting via authorized representative) (Original or\nPhotocopy) - Any notarial office\n6. ID of the document owner, and the authorized representative (1 photocopy) - Client\n\nCLIENT STEPS\n1. Fill out the Transaction Slip at the Student Registration and Records Office Transaction Window.\n2. Submit the documentary requirements at the Student Registration and Records Office Transaction Window.\n3. Pay the CAV fee and authentication of the OTR and Diploma at the Cashier\u2019s Office.\n4. Present the official receipt to the Student Registration and Records Office staff.\n5. Claims the CAV.\n\nAGENCY ACTIONS\n1. Receives the Transaction Slip.\n2. Receives and checks the document for completeness. If everything is in order, advises the client to proceed to the Cashier\u2019s Office. If not in order, returns the documents to the client and informs him/her of the deficiency.\n3. Receives payment and issues the official receipt.\n4. Receives the official receipt and advises the client to come back after 3 days for processing of documents.\n5. Releases the document and allows the client to sign in the releasing logbook.\n \nPERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Admin. Aide, Cashier\u2019s Office."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B11-Applying for Certification, Authentication and Verification (CAV) of Academic.txt", "chroma:document": "TOTAL:\nFEES TO BE PAID: CAV: Php 40.00\n      Authentication: Php 10.00 per page\n       Certification: Php 30.00\nPROCESSING TIME: 3 Days, 30 Minutes"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B12-Applying for Issuance of Credentials (Official Transcript of Records, Certifications,.txt", "chroma:document": "APPLYING FOR ISSUANCE OF CREDENTIALS (OFFICIAL TRANSCRIPT OF RECORDS, CERTIFICATIONS, OTHERS)\n\nCredentials are issued to students of the college who wish to seek employment, take board examinations, and for purposes of admission.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Complex\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Alumni, Board Examinees, Transferees\n\nCHECKLIST OF REQUIREMENTS and  WHERE TO SECURE\n1. Transaction Slip - Student Registration and Records Office Transaction Window\n2. Duly approved clearance (1 Original) - Accounting and Billing Section \u2013 Window 1\n3. Documentary stamp ( 1 pc.) - BIR or Municipal Treasurer\u2019s Office\n4. Passport-sized picture with white background and nametag (OTR for board examination) (1 pc.) - Photo studio preferred by client\n5. Official receipt of payment - Cashier\u2019s Office \u2013 Window 1\n6. Authorization Letter (if requesting via authorized representative)(Original or Photocopy) - Client\n7. Photocopy of ID (of the document owner, and the authorized representative, 1 pc. each) - Client\n\nCLIENT STEPS\n1. Fill out the Transaction Slip at the Student Registration and Records Office.\n2. Secure the clearance form from the Accounting and Billing Office. \nNote: For graduates of 2017 and onwards, secure a copy of the accomplished clearance from the Accounting and Billing Office.\n3. Secure the signatures of the concerned college officials indicated in the clearance form.\n4. Pay the required fees at the Cashier\u2019s Office.\n5. Present the duly accomplished clearance to the Student Registration and Records Office staff.\n6. Claim the credentials requested"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
id: 23cc20e1-4af9-49b8-b409-34d78a2c6ff4
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B12-Applying for Issuance of Credentials (Official Transcript of Records, Certifications,.txt", "chroma:document": "AGENCY ACTIONS\n1. Receives the duly accomplished form.\n2. Verifies the student record, signs, and releases the clearance.\n3. Sign the clearance form.\n4. Checks the documents, receives payment, and issues the receipt.\n5. Receives and checks the completeness of the clearance and other requirements.\n5.1 If everything is in order, advises the client to come back after 3 days. If   not in order, returns the documents to the client and informs him/her of the noted deficiency/ies. \n5.2 Processes the requested credentials.\n6. Releases the requested credentials.\n\nPERSON RESPONSIBLE: Respective Deans, SASO Director, Guidance Counselor, Alumni Treasurer, SRR Director, Admin. Aide from the Cashier\u2019s Office, and Admin. Aide from the Student Registration and Records Office\n\nTOTAL:\nFEES TO PAID:certification fee is Php 30.00, and the fee for the Official Transcript of Records (OTR) is Php 50.00 per page.\nPROCESSING TIME: 3 Days, 25 Minutes"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B13-Applying for Re-Issuance of Diploma.txt", "chroma:document": "APPLYING FOR RE-ISSUANCE OF DIPLOMA\n\nRe-issuance is granted to students whose diploma was lost, or damaged, and is beyond recovery. In case of lost, damaged diploma, a duly notarized affidavit should be submitted.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Complex\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Alumni\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\n1. Transaction Slip - Student Registration and Records Office - Transaction Window\n2. Affidavit (Notarized, 1 pc. original copy) - Any notarial office\n3. Receipt of Payment (1 pc. original copy) - Cashier\u2019s Office\n4. Documentary Stamp (1 pc.) - BIR or Municipal Treasurer\u2019s Office\n5. Duly accomplished clearance (1 Original) - Accounting and Billing Office\n6. Authorization Letter (if requesting via authorized representative) (original or 1 pc. photocopy) - Client\n7. Photocopy of ID (of the document owner, and the authorized representative , 1 pc. each) - Client\n\nCLIENT STEPS\n1. Fill out a transaction slip at the Student Registration and Records Office.\n2. Secure clearance form from the Accounting and Billing Office.\nNote: For graduates from 2017 to the current year, secure a copy of the  accomplished clearance.\n3. Secure signatures of concerned officials indicated in the clearance form.\nNote: For those with a copy of clearance from the Accounting and Billing, skip Step 3 and proceed to the Cashier\u2019s Office.\n4. Pay the required fees at the Cashier\u2019s Office.\n5. Present the duly filled-out Transaction Slip, accomplished clearance, duly notarized affidavit, and receipt of payment to the Student Registration and Records Office staff.\n6. Claim the diploma."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B13-Applying for Re-Issuance of Diploma.txt", "chroma:document": "AGENCY ACTIONS\n1. Receives the duly accomplished form.\n2. Verifies student record, signs, and releases clearance.\n3. Sign the clearance form\n4. Checks documents, receives payment, and issues receipt.\n5. Receives and checks for completeness of requirements.\n5.1 If in order, advises the client to come back after 3 days; if not in order, returns the documents and informs them of the noted deficiencies.\n5.2 Processes the requested diploma.\n6. Releases the diploma.\n\nPERSON RESPONSIBLE: Respective Deans, SASO Director, Guidance Counselor, Alumni Treasurer, SRR Director, Admin. Aide, Cashier\u2019s Office, Admin. Aide, Student Registration and Records Office.\n\nTOTAL:\nFEES TO BE PAID: Diploma - Php100.00\nPROCESSING TIME: 3 Days, 28 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B14-Applying for Issuance of Honorable Dismissal or Certificate of Eligibility to Transfer.txt", "chroma:document": "APPLYING FOR ISSUANCE OF HONORABLE DISMISSAL/CERTIFICATE OF ELIGIBILITY TO TRANSFER\n\nHonorable Dismissal/Certificate of Eligibility to Transfer is issued to students who will transfer to other school.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Complex\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Transferee, Alumni\n\nCHECKLIST OF REQUIREMENTS\n1. Transaction Slip - Student Registration and Records Office Transaction Window\n2. Duly approved clearance - Dean\u2019s Office\n3. Documentary Stamp (1 pc.) - BIR or Municipal Treasurer\u2019s Office\n4. Receipt of Payment ( original copy ) - Cashier\u2019s Office \u2013 Window 1\n\nCLIENT STEPS\n1. Fill out the Transaction Slip at the Student Registration and Records Office.\n2. Secure the Clearance Form at the Accounting and Billing Section.\n3. Secure signatures of officials indicated in the clearance form.\n4. Pay required fees at the Cashier\u2019s Office.\n5. Present the Transaction Slip, receipt of payment, and clearance to the Student Registration and Records Office staff.\n6. Claim the Honorable Dismissal/Certificate of Eligibility to Transfer.\n\nAGENCY ACTIONS\n1. Receives the duly accomplished form and advises the student to secure clearance.\n2. Verifies student account/records.\n3. Verifies the duly signed clearance.\n4. Receives payment and issues an official receipt.\n5. Receives and checks for completeness of documents. \n5.1 Advises the client to come back after 3 days.\n5.2 Prepares the Honorable Dismissal/Transfer Credential.\n6. Releases the document and instructs the client to sign at the Releasing Logbook.\n\nPERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Admin. Aide, Accounting Office; Respective Deans; SASO Director; Guidance Counselor; Alumni Treasurer; SRR Director; Admin. Aide, Cashier\u2019s Office.\n\nTOTAL:\nFEES TO BE PAID: Php 30.00\nPROCESSING TIME:3 Days, 20 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B15-Applying for Graduation.txt", "chroma:document": "APPLYING FOR GRADUATION\n\nA graduating student is required to file Application for Graduation within one month after enrolment in the last semester of the course to be included in the list of Candidates for Graduation.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Complex\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS\n1. Residency in the College (At least one year) - Dean\u2019s Office\n2. Must have submitted duly accomplished Application Form (1 copy) - Student Registration and Records Office\n3. Must have passed the Comprehensive Examination (Graduate School) - Guidance Office\n4. Must have successfully defended his/her thesis and submitted bound copies of the Blue Book (Terminal Years) - Dean\u2019s Office\n\nCLIENT STEPS\n1. Secure the application form from the Student Registration and Records Office.\n2. Secure approval from the Program Chair.\n3. Secure approval from the Dean.\n4. Submit the duly accomplished Application Form to the Student Registration and Records Office for evaluation.\n\nAGENCY ACTIONS\n1. Releases the Application Form to the student.\n2. Approves the Application Form of the student.\n3. Approves the Application Form of the student.\n4. Receives the accomplished Application for Graduation, verifies the student record, and if no deficiencies are noted, advises the student to pay the required fees.\n\nPERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Program Chair; Dean, Dean\u2019s Office.\n\nTOTAL: \nFEES TO BE PAID: None\nPROCESSING TIME: 15 minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B16-Applying for Cross-Enrolment.txt", "chroma:document": "APPLYING FOR CROSS-ENROLMENT\n\nApplication to cross-enroll in other school shall be done by the student within the period of registration. A student may cross-enroll if he is a member of the graduating class and has remaining subjects to be taken and is not offered during the current semester, subject to the policies of the college.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Complex\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Current student\n\nCHECKLIST OF REQUIREMENTS\n1. Letter of Recommendation from the Dean (1 Copy) - Dean\u2019s Office\n2. Filled \u2013 out Transaction Slip (1 Copy) - Registration and Records Office Transaction Window\n3. Official Receipt of Payment for Certification (1 Original) - Cashier\u2019s Office\n\nCLIENT STEPS\n1. Secure the Transaction Slip at the Student Registration and Records Office.\n2. Secure Dean\u2019s recommendation\n3. Submit the recommendation to the Student Registration and Records Office.\n4. Pay the required fees at the Cashier\u2019s Office.\n5. Present the Transaction Slip, recommendation from the Dean, and receipt of payment to the Student Registration and Records Office Admin. Aide.\n6. Claim the certification/permit to cross enroll/request for cross enrollment.\n\nAGENCY ACTIONS\n1. Advises the student to secure a recommendation from the Dean.\n2. Verifies the student record.\n3. Evaluates the subjects and advises the student to pay for the certification/permit to cross enroll.\n4. Issues official receipt.\n5. Receives and checks documents. \n5.1 Advises the client to come back after 3 days. \n5.2 Prepares the permit to cross enroll.\n6. Releases the certification/permit to cross enroll and lets the client sign in the Releasing Logbook.\n\nPERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Dean, Dean\u2019s Office; Admin. Aide, Cashier\u2019s Office.\n\nTOTAL\nFEES TO BE PAID: Php 30.00\nPROCESSING TIME: 3 Days, 20 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B17-Applying for Adding or Dropping of Subjects.txt", "chroma:document": "APPLYING FOR ADDING/DROPPING OF SUBJECTS\n\nPer policy, a student with valid reason(s) may request for dropping, adding and changing of subjects within the first two weeks of classes. An approved form must be accomplished and submitted to the Student Registration and Records Office.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS\n1. Transaction Slip - Student Registration and Records Office Transaction Window\n2. Accomplished Adding/Dropping Forms duly approved by the College Deans and the Director of the SRRO (in 4 copies) - Student Registration and Records Office Transaction Window\n3. Receipt for Adding/Dropping Fee (1 Original) - Cashier\u2019s Office\n\nCLIENT STEPS\n1. Secure the Transaction Slip and Adding/Dropping Form at the Student Registration and Records Office. \nNote: For second courser, go to the Billing In-Charge for computation/adjustment.\n2. Seek approval from the concerned Dean.\n3. Pay the dropping/adding fee at the Cashier.\n4. Submit copies of the approved form and official receipt to the Student Registration and Records Office for approval.\n5. Submit copies of the approved forms to the concerned offices: Billing and Accounting, and the Dean.\n6. Secure the updated Certificate of Enrollment at the Student Registration and Records Office.\n\nAGENCY ACTIONS\n1. Releases the form and instructs the client on how to fill it out.\n2. Conduct the interview and instruct the student to inform their professors/instructors and secure their signatures.\n3. Checks the subjects to be dropped/added and issues the official receipt.\n4. Checks the form, approves the request, and secures a copy of the SRRO.\n5. Effects adjustment in subjects and releases the new assessment to the student.\n6. Releases the Certificate of Enrollment."}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B17-Applying for Adding or Dropping of Subjects.txt", "chroma:document": "PERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office and  Dean, Dean\u2019s Office; Admin. Aide, Cashier\u2019s Office. Admin. Aide Accounting Office\n\nTOTAL:\nFEES TO BE PAID: Php 15.00/subject\nPROCESSING TIME: 24 Minutes"}


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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B18-Request for the Change or Correction of Grades.txt", "chroma:document": "REQUEST FOR THE CHANGE / CORRECTION OF GRADES\n\nNo Instructor shall change any grade after the report has encoded in the SIAS, and Grade Sheets have been submitted to the Student Registration and Records Office. In exceptional cases, changes in the final grades of students should be done only by authorized staff of the Student Registration and Records Office and is subject to the policy for change/correction of final grades.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Instructors/Professors\n\nCHECKLIST OF REQUIREMENTS and  WHERE TO SECURE\n1. Duly approved Change/Correction of Grade Form - Student Registration and Records Office\n1.1 Computation of the previous and new/corrected grade (1 Original) - Instructor\n\nCLIENT STEPS\n1. Secure the Change/Correction of Grade Form at the Student Registration and Records Office.\n2. Submit the form, along with the old and new computation of grades, to the Dean for recommendation.\n3. Secure the Change/Correction of Grade Form at the Student Registration and Records Office.\n4. Submit the form, along with the old and new computation of grades, to the Dean for recommendation.\n5. Prints updated grading sheets from the SIAS and submits copies to the Dean\u2019s Office and the Student Registration and Records Office.\n\nAGENCY ACTIONS:\n1. Releases the Form.\n2. Checks the validity of the reason for change/correction and makes the necessary recommendations.\n3. Acts appropriately on the request.\n4. Receives the request.\n4.1 Advises the instructor to return the next working day.\n5. Receives, records, and updates the file. \n5.1 Returns the duplicate copy to the instructor.\n\nPERSON RESPONSIBLE: \nInstructor, Dean, Dean\u2019s Office; VP for Academic Affairs, Office of the VP for Academic Affairs; Admin. Aide, Student Registration and Records Office; Dean, Dean\u2019s Office; Admin. Aide, Student Registration and Records Office."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B18-Request for the Change or Correction of Grades.txt", "chroma:document": "TOTAL: \nFEES TO BE PAID: None\nPROCESSING TIME: 1 Day, 24 Minutes"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B19-Request for Authority to Access SIAS Account for Grade Encoding.txt", "chroma:document": "REQUEST FOR AUTHORITY TO ACCESS SIAS ACCOUNT FOR GRADE ENCODING\n\nThe schedule for the last day of inputting of final grades in the SIAS is embedded in the Academic Calendar. Inputting grades beyond the approved schedule must secure recommendation from the College Dean, and approval form the VPAA.\n\nOffice or Division: STUDENT REGISTRATION AND RECORDS OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Instructors/Professors\n\nCHECKLIST OF REQUIREMENTS\n1. Duly approved Authority to Access SIAS Account for Grade Encoding - Student Registration and Records Office\n1.1 Computation of Grades (1 Original) - Instructor\n\nCLIENT STEPS\n1. Secure the Authority to Access SIAS Account for Grade Encoding Form at the Student Registration and Records Office.\n2. Submit the form, along with the SIAS-generated Grading Sheet (for updating) and the computation of the final grades, to the Dean for recommendation.\n3. Secure approval from the VP for Academic Affairs.\n4. Submit to the Student Registration and Records Office for change/correction.\n5. Prints updated grading sheets from the SIAS and submits copies to the Dean\u2019s Office and the Student Registration and Records Office.\n\nAGENCY ACTIONS\n1. Releases the Form.\n2. Checks the validity of the reason for change/correction and makes the necessary recommendations.\n3. Acts appropriately on the request.\n4. Receives the request. \n4.1 Advises the instructor to return the next working day.\n5. Receives, records, and updates the file. \n5.1 Returns the duplicate copy to the instructor.\n\nPERSON RESPONSIBLE\n1. Instructor\n2. Dean, Dean\u2019s Office\n3. VP for Academic Affairs Office of the VP for Academic Affairs\n4. Admin. Aide, Student Registration and Records Office.\n5. Dean, Dean\u2019s Office; Admin. Aide, Student Registration and Records Office.\n\nTOTAL:\nFEES  TO BE PAID: None\nPROCESSING TIME: 1 Day, 24 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B20-Securing Certificate of Good Moral Character.txt", "chroma:document": "SECURING A CERTIFICATE OF GOOD MORAL CHARACTER\n\nAny student, alumni and other stakeholders of the College may request the needed documents from the Office of the Dean.\n\nOffice or Division: OFFICE OF THE DEAN\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students and Alumni\n\nCHECKLIST OF REQUIREMENTS\n1. Fully accomplished transaction slip and logbook. ( 1 Original) - Dean\u2019s Office\n2. Official receipt of payment (1 Original) - Cashier\u2019s Office\n\nCLIENT STEPS\n1. Pay the required fees at the Cashier\u2019s Office\n2. Go to the office of the Dean\n3. Claim the document requested\n\nAGENCY ACTIONS\n1. Accepts payment and issues an official receipt.\n2. Checks the official receipt of payment and receives the copy of the transaction slip. \n2.1 Prepares the requested document. \n2.2 Signs the requested document. \n2.3 Goes to the Student Registration and Records Office for the dry seal of the document.\n3. Issues the requested document with a dry seal after recording it in the logbook.\n\nPERSON RESPONSIBLE\n1. Admin. Aide/Cashier, Cashier\u2019s Office\n2. Admin. Aide Dean\u2019s Office\n3. Admin. Aide Dean\u2019s Office\n\nTOTAL:\nFEES TO BE PAID: Php 30.00\nPROCCESSING TIME: 1 hour, 3 Minutes"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B21-Applying for Student Organizations Accreditation.txt", "chroma:document": "APPLYING FOR STUDENT ORGANIZATION ACCREDITATION\n\nThe College adopts a system of accrediting campus organizations designed to monitor their activities and performance assist them in availing benefits accorded to accredited campus organization.\n\nOffice or Division: STUDENT AFFAIRS AND SERVICES OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\n1. Application form and the required documents (1 Original) - Student Affairs and Services Office\n\nCLIENT STEPS\n1. Secure the application form from the Student Affairs and Services Office.\n2. Go back to the SAS Office to submit the application with the attached documents.\n3. Prepare Office for the visit of the SOAB\n4. Receive results of Accreditation\n\nAGENCY ACTIONS\n1. Issues the application form with the list of attached requirements.\n2. Receives the Application for Accreditation of Student Organization with the required documents.\n2.1 Reviews the completeness of the documents submitted.\n2.2 Endorses the application with the attached documents to the Student Organization Accreditation Board (SOAB).\n3. SOAB deliberates on the findings and recommendations.\n4. Issues results of accreditation.\n\nPERSON RESPONSIBLE\n1. Admin. Aide, SOAB Secretariat, Student Affairs and Services Office.\n2. Admin. Aide, SOAB Secretariat, Student Affairs and Services Office.\n3. SOAB\n4. SOAB Secretariat\n\nTOTAL\nFEES TO BE PAID: None\nPROCESSING TIME: 1 Day, 30 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B22-Complaining or Seeking Redress of Grievances.txt", "chroma:document": "COMPLAINING OR SEEKING REDRESS OF GRIEVANCES\n\nAn assistance provided to students complaining by explaining to them the procedure in handling their complaint against other students, teachers or employees of the colleges.\n\nOffice or Division: STUDENT AFFAIRS AND SERVICES OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS \n1. A written complaint specifying the following:\n1.1 Full name, course and year, and address of the complainant\n1.2. Full name, course and year, and address of the respondent\n1.3. Specifications of charges\n1.4. Brief statement of relevant and materials facts, accompanied by certified true copies of documentary evidences\n1.5. Sworn statement covering testimonies of witness\n\nWHERE TO SECURE\n1. Student/Complainant\n\nCLIENT STEPS\n1. Go to the Student Affairs and Services Office.\n2. Attend hearings called by the committee.\n\nAGENCY ACTIONS\n1. Receives the written complaint.\n1.1 Reviews the submitted complaint and determines the completeness of the required documents attached.\n2. Submits the written complaint to the Office of the President for appropriate action. \n2.1 If the case needs or warrants an investigation, creates an Investigation Committee and appoints members.\n\nPERSON RESPONSIBLE\n1. Admin. Aide, Student Affairs and Services Office.\n2. SASO Director, Student Affairs and Services Office.\n\nTOTAL:\nFEES TO BE PAID: None\nPROCESSING TIME: 2 Hours, 20 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B23-Requesting Permit to Conduct Campus Activity or Educational Tour and Other Related.txt", "chroma:document": "REQUESTING PERMIT TO CONDUCT CAMPUS ACTIVITY/EDUCATIONAL TOUR AND OTHER STUDENTS\u2019 ACTIVITIES\n\nFacilitates students request in the conduct of student activities. Participation to curricular and non-curricular off-activities are permitted provided approval and proper documentation is secured by the student/group/class.\n\nOffice or Division: STUDENT AFFAIRS AND SERVICES OFFICE\nClassification: Complex\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\n1. Form to conduct activity (1 Original) - Student Affairs and Services Office\n2. Budget allocation specifying the source of fund (1 Original) - Student/Organization/Proponent\n3. Proposed Program (1 Original) - Student/Organization/Proponent\n4. Adviser\u2019s responsibility form (3 Original) - Student Affairs and Services Office\n5. Parent consent (for the conduct of outside campus activity) (1 Original) - Student Affairs and Services Office\n\nCLIENT STEPS\n1. Secure the request form from the Student Affairs and Services Office.\n2. Submit the accomplished form and attached necessary requirements.\n3. Secure necessary action from concerned offices.\n4. Request the approval of the College President for student activities beyond the region and all activities requiring funding assistance.\n5. Go back to the Student Affairs and Services Office to submit the approved communication.\n\nAGENCY ACTIONS\n1. Issues the request form\n2. Pre-checks the request form with the attached requirements.\n3. Endorses the request to the concerned official for their signature and appropriate action.\n4. Endorses the request to the concerned official for their signature and appropriate action.\n5. Receives the approved request for the conduct of the activity.\n\nPERSON RESPONSIBLE: Admin. Aide, Student Affairs and Services Office; Adviser, College Dean; SASO Director; VPAA; President.\n\nTOTAL:\nFEES TO BE PAID: None\nPROCESSING TIME: 3 days 34 minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B24-Applying for Scholarship.txt", "chroma:document": "APPLYING FOR SCHOLARSHIPS\n\nFacilitate and coordinate student scholarship from government and non-government entities.\n\nOffice or Division: STUDENT AFFAIRS AND SERVICES OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS and WHERE TO SECURE\nApplication Form (1 original) - Student Affairs and Services Office\n\nCLIENT STEPS\n1. Submit the initial requirements for the scholarship application and fill out the Scholarship Application Form.\n2. Receives an update from the SAS Office. Qualified applicants will be scheduled for an exam and interview.\n3. Submit their final set of requirements.\n4. Wait for the announcement of disbursement of funds.\n\nAGENCY ACTIONS\n1. Receive and review the guidelines of the scholarship and conduct initial screening.\n2. Validate the authenticity of information and attachments.\n3. Prepares the master list and billing, and submits it to the agency.\n4. Post the schedule for claiming the grant.\n\nPERSON RESPONSIBLE: \nAdmin. Aide, Student Affairs and Services Office.\n\nTOTAL\nFEES TO BE PAID: None\nPROCESSING TIME: 2 days, 2 hours, 10 minutes"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B25-Applying for Identification Card (New or Renewal).txt", "chroma:document": "APPLYING FOR IDENTIFICATION CARD (NEW/RENEWAL)\n\nThe Management Information and Communications Technology (MICT) provides several services to enhanced and digitalized student transactions. For ID generation, the office uses the Unified Information System \u2013 Account Profiling (UnISAP). UnISAP is an online profiling system and can be accessed through https://profile.cspc.edu.ph/\n\nOffice or Division: MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS AND WHERE TO SECURE\nNew ID Application\n1. Assessment Form - Registrar\u2019s Office\n2. Accomplished Online Profiling Form - https://profile.cspc.edu.ph\n\nRenewal of ID Application\n1. Official receipt of renewal payment and affidavit of loss (if lost) - Cashier\u2019s Office, Notary Public\n2. Official receipt of renewal payment and Old ID (if damaged) - Cashier\u2019s Office, Client\n3. Assessment Form (shifted to other course) - SRRO\n4. Accomplished Online Profiling Form - https://profile.cspc.edu.ph\n\nCLIENT STEPS\nNEW ID APPLICATION\n1. Go to the MICT Office and submit the required documents.\n2. Claim the ID and record his/her name in the logbook.\n\nRENEWAL OF ID APPLICATION\n1. Pay the renewal fee at the Cashier\u2019s Office.\n2. Submit the requirements at the MICT Office.\n3. Fill-up the Renewal Form\n4. Claim the new ID and record their name in the logbook.\n\nAGENCY ACTIONS\nNEW ID APPLICATION\n1. Verify the assessment form and the online profile information. \n1.1 Print, register, and release the ID card.\n2. Ensure that the students have accomplished the logbook.\n\nRENEWAL OF ID APPLICATION\n1. Receives payment and issued receipt\n2. Validate the documentary requirements and verify the online profile information.\n2.1 Once verified, request the student to fill out the renewal form.\n3. Receive the renewal form\n3.1 Print, register, and release the ID card\n4. Ensure that the students have accomplished the logbook."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B25-Applying for Identification Card (New or Renewal).txt", "chroma:document": "PERSON RESPONSIBLE: \nAdmin. Aide MICT and Admin. Aide Cashier\u2019s Office\n\nTOTAL: \nFEES TO BE PAID: Php 150.00\nPROCESSING TIME: 6 minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B26-Issuance of Institutional E-mail Address.txt", "chroma:document": "ISSUANCE OF INSTITUTIONAL EMAIL ADDRESS\n\nAll bonafide students of Camarines Sur Polytechnic Colleges are entitled to avail their institutional email addresses using the Unified Information System \u2013 Account Profiling (UnISAP). UnISAP is an online profiling system and can be accessed through https://profile.cspc.edu.ph/\n\nCHECKLIST OF REQUIREMENTS and WHERE TO SECURE\n1. Accomplished Online Profiling Form - www.profile.cspc.edu.ph\n\nCLIENT STEPS\n1. Go to the link www.profile.cspc.edu.ph\n2. Click Claim Email Address\n3. Input Student number on the field.\n4. Click Verify Student Number\n5. Provide the following details:\n- First Name\n- Last Name\n- Date of Birth\n6. Create Password\n7. Click Create/Claim Email Address\n\nAGENCY ACTIONS\n1. None\n\nPERSON RESPONSIBLE\n1. Student\n\nTOTAL:\nFEES TO BE PAIDE: None\nPROCESSING TIME: 2 mins 15 secs"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B27-Printing of Employee\u2019s Identification Card.txt", "chroma:document": "PRINTING OF EMPLOYEES\u2019 IDENTIFICATION CARD\n\nAll CSPC employees are entitled to avail the employee identification card by accomplishing the RFID form the HRMDO.\n\nOffice or Division: MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY\nClassification: Simple\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nNew ID application:\n1. Accomplished RFID Form - HRMDO\n2. 2x2 picture (1 piece) - Photo studio\n\nRenewal of ID:\n1. Accomplished RFID Form - HRMDO\n2. Old Identification Card - Employee\n\nCLIENT STEPS\n1. Submit the accomplished RFID form from the HRMDO to the MICT Office.\n2. Claim the Identification Card.\n3. Record his/her name in the logbook.\n\nAGENCY ACTIONS\n1. Receive and review the accomplished form. \n1.1 If for renewal, review the requirements presented. \n1.2 Process the ID\n2. Release the ID and let the client sign in the logbook. \n2.1 If for renewal, receive the old ID card, release the new ID, and let the client sign in the logbook.\n3. Ensure that the employee has accomplished the logbook.\n\nPERSON RESPONSIBLE\n1. Admin. Aide MICT\n\nTOTAL:\nFEES TO BE PAID: None\nPROCESSING TIME: 50 Minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B28-Issuance of Institutional E-mail Address.txt", "chroma:document": "ISSUANCE OF INSTITUTIONAL EMAIL ADDRESS\n\nAll employees of Camarines Sur Polytechnic Colleges are entitled for availing their institutional email accounts by accomplishing the End-User Support Form from the MICT office.\n\nOffice or Division: MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY\nClassification: Simple\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. End-User Support Form - MICT\n2. Contract / Notice of Appointment - HRMDO\n\nCLIENT STEPS\n1. Fill out the End-User Support Form (CSPC-F-11).\n2. Receives the log-in credentials.\n3. Requestor signs/acknowledges the filled-out form.\n\nAGENCY ACTIONS\n1. Receive and review the accomplished form. \n1.1 Approved/Disapproved Request. \n1.2 Once approved, create the employee email account at www.admin.google.com.\n2. Releases the log-in credentials to the employee and lets the client sign in the End-User Support Form.\n3. Let the client sign in the logbook.\n\nPERSON RESPONSIBLE: Admin. Aide, MICT; MICT Unit Head/Director.\n\nTOTAL:\nFEES TO BE PAID: None\nPROCESSING TIME: 3 days"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B29-Applying for Internet Access Card (New or Renewal).txt", "chroma:document": "APPLYING FOR INTERNET ACCESS CARD (NEW/RENEWAL)\n\nThe CSPC Internet Center facility provides enrolled students with access to the Internet through its high-speed Internet Access Service, offering speeds of 1 Gbps. This service is shared within the campus via cable and wireless (Wi-Fi) LAN connections.\n\nOffice or Division: INTERNET CENTER\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nNew application:\n1. Original Certificate of Enrollment (COE) - SRR Office\n2. Validated school ID - SRR Office\n3. 1x1 picture - Photo studio\n\nFor Renewal of lost card:\n1. Original Certificate of Enrollment (COE) - SRR Office\n2. Validated school ID - SRR Office\n3. 1x1 picture - Photo studio\n4. Payment Order Slip Form - Internet Center\n5. Internet Access Card Printing Fee Official Receipt (OR) - Cashier Office\n\nNEW APPLICATION\nCLIENT STEPS\n1. Approach the Internet Center In-charge\n2. Provide the requirements.\n3. Sign the logbook provided by the Internet Center in-charge.\n4. Collect the Internet Access Card once approved and signed.\n\nAGENCY ACTIONS\n1. Welcome the client and inquire about their request.\n2. Receive and review the provided requirements for verification. \n2.1 Process the application and initial the Certificate of Enrolment (COE). \n2.2 Provide the logbook for the client to sign as acknowledgment.\n3. Issue the Internet Access Card to the client upon approval and signing.\n4. Provide any necessary instructions or guidelines for card usage."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B29-Applying for Internet Access Card (New or Renewal).txt", "chroma:document": "RENEWAL FOR LOST INTERNET ACCESS CARD\nCLIENT STEPS\n1. Request a Payment Order Slip Form from the Internet Center In-charge.\n2. Proceed to the Cashier's Office, hand over the Payment Order Slip Form, and pay the specified Internet Access Card replacement fee.\n3. Return to the Internet Center, hand over the Payment Order Slip Form and Official Receipt to the Internet Center in-charge.\n4. Sign the logbook provided by the Internet Center in-charge.\n5. Collect the Internet Access Card once it's approved and signed.\n\nAGENCY ACTIONS\n1. Issue a Payment Order Slip Form with the indicated cost of the Internet Access Card replacement, initial it, and hand it over to the client.\n2. Accept the Payment Order Slip Form, Internet Access Card replacement fee payment, and issue an official receipt.\n2.1 Hand over the Payment Order Slip Form and Official Receipt (OR) to the client.\n3. Receive and review the provided requirements for verification. \n3.1 Accept and cross-reference the Official Receipt (OR) and Payment Order Slip Form for verification.\n3.2 Process the application and initial the Certificate of Enrolment (COE).\n3.3 Provide the logbook for the client to sign as acknowledgement.\n4. Issue the Internet Access Card to the client upon approval and signing.\n5. Provide any necessary instructions or guidelines for card usage.\n\nPERSON RESPONSIBLE:\n1. Admin. Aide Internet Center, Admin. Aide/Cashier Cashier\u2019s Office\n\nTOTAL:\nPROCESSING TIME: 16 Minutes\nFEES TO BE PAID: Php 10.00"}


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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B30-Accessing the School\u2019s Internet Center Services.txt", "chroma:document": "ACCESSING THE SCHOOL\u2019S INTERNET CENTER SERVICES\n\nThe CSPC Internet Center facility provides enrolled students with access to the Internet through its high-speed Internet Access Service, offering speeds of 1 Gbps. This service is shared among various clients within the campus via cable and wireless (Wi-Fi) LAN connections.\n\nOffice or Division: INTERNET CENTER\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Internet Access Card - Internet Center\n\nCLIENT STEPS\nINTERNET SERVICES\n1. Proceed to the Internet Center and inquire about computer availability with internet access.\n\nPRINTING SERVICES\n1. Retrieve the Internet Access Card from the Internet Center In-Charge.\n2. Proceed to the Cashier's Office, hand over the Payment Order Slip Form, and pay the specified printing fee.\n3. Return to the Internet Center, hand over the Payment Order Slip Form and Official Receipt to the Internet Center in-charge.\n4. Receive the printed documents and signed Official Receipt (OR) from the Internet Center In-charge.\n\nAGENCY ACTIONS\nINTERNET SERVICES\n1. Welcome the client and promptly check for available computers, informing them if any are accessible. If none are available, advise the client to wait for a maximum of one minute.\n1.1 If a computer with internet access is available, request the client's Internet Access Card to validate its authenticity.\n1.2 Turn on the available computer with internet access.\n1.3 Inform and guide the client to sign the logbook, then direct them to the designated computer with internet access.\n1.4 Regularly monitor the client to ensure compliance with the prescribed Internet Center house rules, and issue warnings to violators as necessary.\n1.5 Upon session completion, initial the client\u2019s Internet Access Card to denote their daily internet usage. Note: The client will not be allowed to use the Internet facility again on the same day."}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B30-Accessing the School\u2019s Internet Center Services.txt", "chroma:document": "PRINTING SERVICES\n1. Hand over the Internet Access Card to the client.  \n1.1 Remotely access the document for printing purposes.  \n1.2 Issue a Payment Order Slip Form with the indicated cost of printing, initial it, and hand it over to the client.  \n2. Accept the Payment Order Slip Form, printing payment fee, and issue an official receipt.  \n2.1 Hand over the Payment Order Slip Form and Official Receipt (OR) to the client.  \n3. Accept and cross-reference the Official Receipt (OR) and Payment Order Slip Form for verification.  \n3.1 Print the documents.  \n3.2 Record the client's name, printing cost, and OR number in the printing logbook.  \n3.3 Initial the OR for confirmation and hand over the official receipt to the client.  \n4. Keep the logbook and Payment Order Slip Form on file for record-keeping purposes.\n\nPERSON RESPONSIBLE\n1. Admin. Aide Internet Center\n\nTOTAL:\nFEES TO BE PAID: Note: If printing service is requested, the fees are as follows: \n- Php 2.00 per page for plain black prints\n- Php 3.00 per page for colored text prints\n- Php 5.00 per page for colored graphics prints.\nPROCESSING TIME: 13 minutes and 1 hour, 4 minutes and 30 seconds"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B31-Lending of Books.txt", "chroma:document": "LENDING AND RETURNING BOOKS\n\nLearning Resources and Development Services (LRDS) lends books to students and teaching and non-teaching personnel. Borrowing privileges for teaching and non-teaching personnel are classified under their status, i.e., full-time, contract of service, and/or part-time. The LRDS uses the integrated library system, Koha, which has numerous features, such as the OPAC (Online Public Access Catalog), which can be accessed at the kiosks. Another feature of the library system is the barcode and RFID technology, which are the security features of the books and a two-way monitor for the transparency of lending transactions with the client. It can also monitor and determine the library client\u2019s borrowing privileges. It also emails library clients about books\u2019 return dates and the overdue fines incurred.\n\nOffice or Division: LEARNING RESOURCES AND DEVELOPMENT SERVICES\nClassification: Simple\nType of Transaction: G2C - Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students and Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nStudents:\n1. Validated Identification Card - Student Registration and Records\nEmployees:\n1. Employee ID - MICT\n\nCLIENT STEPS\n1. Go to the Library\n2. Receives the borrowed books\n\nAGENCY ACTIONS\n1. Searches the book using the OPAC-Online Public Access Catalog\n1.1. Assists the client to locate the book from the shelves\n1.2. Check the validity of the ID\n1.3. Scan the ID and books to be borrowed.\n1.4. Deactivate the RFID tag on the books to be borrowed.\n2. Issue the books and inform them of the date of return.\n\nPERSON RESPONSIBLE: Librarian/ Library Staff/ Student Aide\n\nPROCESSING TIME: 3 minutes, 30 seconds"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B32-Returning of Books.txt", "chroma:document": "RETURNING BOOKS\n\nOffice or Division: LEARNING RESOURCES AND DEVELOPMENT SERVICES\nClassification: Simple\nType of Transaction: G2C - Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students and Employees\n\nCHECKLIST OF REQUIREMENTS\nStudents:\n1. Validated Identification Card - Student Registration and Records\n2. Book(s) for return - Requester\nEmployees:\n1. Employee ID - MICT\n2. Book(s) for return - Requester\n\nCLIENT STEPS\n1. Return of borrowed books\n\nAGENCY ACTIONS\n1. Receives the books for return.\n1.1. Activates the RFID tag as returned.\n1.2. Inspect the condition of the books.\n1.3. Checks-in the books from the system\n\nPERSON RESPONSIBLE: Librarian/ Library Staff\n\nPROCESSING TIME: 30 seconds"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B33-Providing research assistance to external clients.txt", "chroma:document": "PROVIDING RESEARCH ASSISTANCE TO EXTERNAL CLIENTS\n\nLearning Resources and Development Services (LRDS) provides research assistance to external clients. The external clients are students, faculty, and researchers from other schools. They must have their valid ID and referral letter.\n\nOffice or Division: LEARNING RESOURCES AND DEVELOPMENT SERVICES\nClassification: Simple\nType of Transaction: G2C - Government to Citizen\nWho may avail: External Clients \u2013 Students, Faculty researchers\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Validated Identification Card - Sending institution\n2. Referral Letter - Sending institution\n\nCLIENT STEPS\n1. Go to the library\nNote: Clients must have their referral letter signed by the head librarian or research instructor from their institution.\n2. Pay research fee\n3. Return to the library and present the order payment slip and official receipt\n4. Fill out the Log Book for External Researchers\n\nAGENCY ACTIONS\n1. Receives the referral letter and valid ID for verification\n1.1. Records the referral letter and client\n1.2. Issues the order payment slip for research fees\n2. Process payment for the research fee\n3. Receives the order payment slip and official receipt\n3.1. Record the order payment slip and Official receipt number.\n4. Issues Reference Pass\n\nPERSON RESPONSIBLE: Librarian/ Library Staff/ Student Aide/ Borrower\n\nFEES TO BE PAID: Php 10.00/day\nPROCESSING TIME: 6 minutes, 30 seconds"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B34-Availing of Oral Treatment and Certification.txt", "chroma:document": "AVAILING OF ORAL EXAMINATION AND CERTIFICATION\n\nThe purpose of the service is to diagnose and treat illness and give appropriate basic initial dental services. The school clinic caters to all students, employees, and guests of CSPC. The service oral examination, dispensing of basic medicines, basic tooth extraction, certification, and referral for advanced cases.\n\nOffice or Division: MEDICAL AND DENTAL CLINIC\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students, Employees, and Guests of CSPC\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nPrior Accomplished Dental Record Form - Medical and Dental Clinic (Freshmen/Transferee/Irregular enrollment)\n\nCLIENT STEPS\n1. Goes to CSPC Medical and Dental Clinic and approaches Clinic Staff (College Nurse or College Nursing Attendant)\n2. Proceeds to Oral Examination Dental Chair area of Clinic\n3. Acknowledge transaction by signing Dental Appointment Logbook/ Dental Treatment Logbook/ Referral Logbook"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B34-Availing of Oral Treatment and Certification.txt", "chroma:document": "AGENCY ACTIONS\n1. Receives the client, triage based on apparent status (emergency/ urgent/\nminor, etc.) of client case and retrieves patient file. Obtains client\u2019s consent for personal data gathering and consultation.\n1.1 Asks for reason for consultation. Gets the basic personal data, takes vital signs, and relevant clinical data (pain, symptoms, duration, etc.)\n1.2. Fills out Dental Record with relevant initial data gathered.\n1.3. Relays Client and Case to College Dentist (if the dentist is not on duty, staff will proceed with telephone order/ standing order protocol)\n2. Proceeds with Dental assessment, diagnosis, basic/initial dental medication treatment (If dentist is not onsite, clinic staff will proceed with telephone medical orders or standing order protocol)\n2.1. Assist and secure client onto Dental Chair and conducts Oral Exam.\n2.2. Asks follow up questions related to Oral Exam to determine Dental Diagnosis & Treatment needed\n2.3. Provides prescription, and dispenses initial/ basic medication (in general, amount enough up to 7 days)\n2.4. If determined for Basic Tooth Extraction: conducts appointment based on mutual schedule availability and Oral Exam findings.\n2.5. Provides health instruction on:\n\u2022 Prescribed medication\n\u2022 Preventive/promotive activities,\n\u2022 Preventive/promotive activities,\n\u2022 And follow-up consultation appointment schedule as needed.\n\u2022 Provide letter to parent if additional health instructions or consent/waivers are needed for special cases.\n3. Evaluate client disposition (observation/ referral/discharge) and document consultation procedure on logbooks/forms\n3.1. If Client is for Observation:\n3.1.1. Assist client onto clinic observation/ rest area and secure on hospital bed.\n3.1.2. Documents case findings and treatment given on Dental Record and Dental Treatment Logbook. \n3.1.3. Re-assess/ Re-evaluate if for discharge or for referral after\nprescribed amount of resting time has elapsed.\n3.2. If Client is for Referral:"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B34-Availing of Oral Treatment and Certification.txt", "chroma:document": "3.1.3. Re-assess/ Re-evaluate if for discharge or for referral after\nprescribed amount of resting time has elapsed.\n3.2. If Client is for Referral:\n3.2.1. Accomplished and transcribed relevant data to Referral Form and Referral Logbook.\n3.2.2. Documents case findings and treatment given on Dental Record and Dental Treatment Logbook. \n3.2.3. Provide additional instruction. Clarifications to client with regard to referral.\n3.2.4. IF EMERGENCY REFERRAL CASE: Facilitate Emergency Treatment and/or request for transport\n3.3. If Client is for Discharge:\n3.3.1. Recap client on reason for consultation, treatment given and key instructions.\n3.3.2. Ask client if they have any other concerns relevant to their case status and  address said concerns.\n3.3.3. Documents case findings and treatment given on Treatment Form and Consultation Logbook\n3.3.4. Provide Dental Certification (if needed)"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B34-Availing of Oral Treatment and Certification.txt", "chroma:document": "PERSON RESPONSIBLE: College Dentist or College Nurses Medical and Dental Clinic\n\nPROCESSING TIME: 1 hour and 20 minutes\nFEES TO BE PAID: NONE"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B35-Dental Treatment and Certification.txt", "chroma:document": "AVAILING OF DENTAL TREATMENT AND CERTIFICATION\n\nThe service aims to treat and give appropriate dental procedure to theclient.  The college clinic caters to all students and employees of CSPC. The services that can be provided are the following: Basic tooth extraction; Dental Restoration; and Dental prophylaxis.\n\nOffice or Division: MEDICAL AND DENTAL CLINIC\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students, Employees, and Guests of CSPC\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nPrior Accomplished Dental Record Form - Medical and Dental Clinic (Freshmen/Transferee/Irregular enrollment)\n\nCLIENT STEPS\n1. Proceed to CSPC Medical and Dental Clinic and approaches Clinic Staff\n2. Scheduled for Tooth Extraction: Proceeds to Dental Chair area of Clinic for Anesthesia Sensitivity Testing and Basic Tooth Extraction\n3. Acknowledge transaction by signing Dental Appointment Logbook/ Dental Treatment Logbook/Referral Logbook"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B35-Dental Treatment and Certification.txt", "chroma:document": "AGENCY ACTIONS\n1. Receives the client, triage based on apparent status (emergency / urgent / minor, etc.) of client case and retrieves patient file. Obtains client\u2019s consent for personal data gathering and Consultation. \n1.1 Asks for reason for consultation. \n1.2 Retrieve the Dental Record with relevant initial data gathered. \n1.3 Relays client to College Dentist\n2. Assist and secure client onto Dental Chair and Sensitivity Testing (ST)\n2.1. If negative sensitivity to anesthesia: Proceed with dental extraction. (referral if otherwise)\n2.2. Provides prescription, and dispenses initial/ basic medication (in general, amount enough up to 7 days)\n2.3. If for Subsequent Basic Tooth Extraction: conducts next appointment based on mutual schedule availability.\n2.4. Provides health instruction on:\n\u2022 Prescribed medication\n\u2022 Preventive/promotive activities,\n\u2022 Preventive/promotive activities,\n\u2022 And follow-up consultation appointment schedule as needed.\n\u2022 Provide letter to parent if additional health instructions or consent/waivers are needed for special cases.\n3. Evaluate client disposition (observation/ referral/discharge) and document consultation procedure on logbooks/forms:\n3.1. If Client is for Observation:\n3.1.1. Assist client onto clinic observation/ rest area and secure on hospital bed.\n3.1.2. Documents case findings and treatment given on Dental Record and Dental Treatment Logbook\n3.1.3. Re-assess/ Re-evaluate if for discharge or for referral after prescribed amount of resting time has elapsed.\n3.2. If Client is for Referral:\n3.2.1. Accomplished and transcribed relevant data to Referral Form and Referral Logbook.\n3.2.2. Documents case findings and treatment given on Dental Record and Dental Treatment Logbook\n3.2.3. Provide additional instruction. Clarifications to client with regard to referral.\n3.2.4. IF EMERGENCY REFERRAL CASE: Facilitate Emergency Treatment and/or request for transport within 10 Minutes of consultation.\n3.3. If Client is for Discharge:"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B35-Dental Treatment and Certification.txt", "chroma:document": "3.2.4. IF EMERGENCY REFERRAL CASE: Facilitate Emergency Treatment and/or request for transport within 10 Minutes of consultation.\n3.3. If Client is for Discharge:\n3.3.1. Recap client on reason for consultation, treatment given and key instructions.\n3.3.2. Ask client if they have any other concerns relevant to their case status and address said concerns.\n3.3.3. Documents case findings and treatment given on Treatment Form and Consultation Logbook\n3.3.4. Provide Dental Certification (if needed)"}


created_at: 2024-10-12 15:33:59
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created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B36-Availing of Medical Consultation and Treatment.txt", "chroma:document": "AVAILING OF MEDICAL CONSULTATION AND TREATMENT\n\nThe purpose of the service is to diagnose and treat illness and give appropriate basic initial medical services. The school clinic caters to all students, employees, and guests of CSPC. The service includes triage, assessment, emergency care, dispensing of basic treatment/medicines, and referral for advanced cases.\n\nOffice or Division: MEDICAL AND DENTAL CLINIC\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students (freshmen/transferee/irregular enrollment), Employees, and Guests of CSPC\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nPrior accomplished Health Assessment Form - Medical and Dental Clinic\n\nCLIENT STEPS\n1. Goes to CSPC Medical and Dental Clinic and approaches Clinic Staff (College Nurse or College Nursing Attendant.)\n2. Proceeds to Examination/Treatment area of Clinic\n3. Acknowledge transaction by signing Consultation Logbook / Referral Logbook"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B36-Availing of Medical Consultation and Treatment.txt", "chroma:document": "AGENCY ACTIONS\n1. Receives the client, triage based on apparent status (emergency/ urgent/minor, etc.) of client case and retrieves patient file. Obtains client\u2019s consent for personal data gathering and consultation.\n1.1 Asks for reason for consultation. Gets the basic personal data, takes vital signs, and relevant clinical data (weight, symptoms, duration, etc.)\n1.2 Fills out Treatment Form with relevant initial data gathered.\n1.3 Relays client and case to College Physician(if the physician is not on duty, staff will proceed with telephone order/ standing order protocol) Proceeds with medical assessment, diagnosis, basic/initial medical treatment (If Physician is not onsite, clinic staff will proceed with telephone medical orders or standing order protocol)\n2.1 Assist and secure client onto examination table/ hospital bed and conducts medical assessment (Signs/Symptoms; IPPA/IAPP)\n2.1 Assist and secure client onto examination table/ hospital bed and conducts medical assessment (Signs/Symptoms; IPPA/IAPP)\n2.3 Provides prescriptions and dispenses initial/ basic medication (in general, amount enough up to 24H) and/or treatment procedure (e.g.: wound care, nebulization, cold/ warm compress, etc...) based on Initial Diagnosis\n2.4 Provides health instruction on:\n2.4.1 Prescribed medication\n2.4.2 Prescribed diet\n2.4.3 Preventive/promotive activities\n2.4.4 Laboratory procedure (with request slip provided)\n2.4.5 Follow-up consultation schedule as needed\n2.4.6 Provide letter to parent if additional health instructions are needed for special cases\n3. Evaluate client disposition None (observation/ referral/discharge) and document consultation procedure on logbooks/forms.\n3.1 If Client is for observation:\n3.1.1 Assist client onto clinic observation/rest area and secure on hospital bed.\n3.1.2 Documents case findings and treatment given on Treatment Form and Consultation Logbook"}


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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B36-Availing of Medical Consultation and Treatment.txt", "chroma:document": "3.1.1 Assist client onto clinic observation/rest area and secure on hospital bed.\n3.1.2 Documents case findings and treatment given on Treatment Form and Consultation Logbook\n3.1.3 Re-asses/ Re-evaluate if for discharge or for referral after prescribed amount of resting time has elapsed.\n3.2 If Client is for Referral:\n3.2.1 Accomplishes and transcribes relevant data to Referral Form and Referral Logbook.\n3.2.2 Documents case findings and treatment given on Treatment Form and Consultation Logbook\n3.2.3 Provide additional instruction/ clarifications to client with regard to referral.\n3.2.4 IF EMERGENCY REFERRAL CASE: Facilitate Emergency Treatment and/or request for transport within 10 Minutes of consultation.\n3.3 If Client is for Discharge:\n3.3.1 Recap client on reason for consultation, treatment given and key instructions.\n3.3.2 Ask client if they have any other concerns relevant to their case status and address said concerns.\n3.3.3 Documents case findings and treatment given on Treatment Form and Consultation Logbook"}


created_at: 2024-10-12 15:33:59
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created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B37-Securing Medical Certificate.txt", "chroma:document": "SECURING MEDICAL CERTIFICATE\n\nOffice or Division: MEDICAL AND DENTAL CLINIC\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students, Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nNONE\n\nCLIENT STEPS\n1. Secure Medical Certificate Form\n2. Proceeds to the checking of Vital Signs with Height and Weight\n3. Proceeds to physical examination\n4. Wait for the issuance of Medical Certificate\n\nAGENCY ACTIONS\n1. Provides the Form and instructs client to write the name and course.\n2. Takes the height and weight, vital signs if the purpose is for OJT, sports activities, scholarship, and tour. If sick leave, the nurse takes the data from the treatment form then fills up the form for doctor\u2019s signature.\n3. Conducts physical examination, read laboratory results (CBC, Urinalysis, Chest X-Ray), and signs the medical certificate.\n4. Records in the logbook and releases the certificate to client\n\nPERSON RESPONSIBLE: College Nurses Medical and Dental Clinic\n\nFEES TO BE PAID: NONE \nPROCESSING TIME: 34 MINUTES"}


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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B38-Paying of Required Fees.txt", "chroma:document": "PAYING OF REQUIRED FEES\n\nThis process shows the procedure on how the client may avail of the services from the Office of the Cashier when paying different kinds of fees. For more details of the different kinds of fees, please see Table of Fees below.\n\nOffice or Division: CASHIER\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students and Clients (Alumni, and other External Clients)\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nA. Students:\n1. Filled up payment slip (1 Copy) - Cashier\u2019s Office\n2. ID/Account Number - Student\nB. Clients:\n1. Order of Payment (1 Copy) - Accounting Office\n2. Approved Contract for Rentals, if applicable - Supply and Property Management Office\n3. Filled up payment slip (1 Copy) - Cashier\u2019s Office\n4. ID/Account Number - Client\n\nCLIENT STEPS\n1. For students: Secure Payment slip from the Cashier\u2019s Office\nFor clients: Secure Order of Payment form from the Accounting Office\n2. For students: Secure Priority Number from the student kiosk\nand proceed to the Cashier\u2019s Office \nFor other clients: Proceed to the Cashier\u2019s Office\n3. Go to the Cashier\u2019s Office and pay the required amount\n4. Claim OR for payment made\n\nPERSON RESPONSIBLE: Admin. Aide/Cashier Cashier\u2019s Office, Admin. Aide/Asst. Billing Section\n\nFEES TO BE PAID: PLEASE SEE THE TABLE OF FEES \nPROCESSING TIME:9 MINUTES, 30 SECONDS"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B38-Paying of Required Fees.txt", "chroma:document": "PERSON RESPONSIBLE: Admin. Aide/Cashier Cashier\u2019s Office, Admin. Aide/Asst. Billing Section\n\nFEES TO BE PAID: PLEASE SEE THE TABLE OF FEES \nPROCESSING TIME:9 MINUTES, 30 SECONDS \n\nTABLE OF FEES\nSTUDENT FEES and AMOUNT TO BE PAID\nAuthentication Fee - \u20b110.00 per page\nCertification of Grades (COG) - \u20b130.00 per Semester\nGood Moral Certificate - \u20b130.00\nCertification Fees (Honorable dismissal)* - \u20b130.00\nID Renewal Fee - \u20b1150.00\nCertification, Authentication, and Verification (CAV) Fee* - \u20b140.00\nTranscript of Records* - \u20b150.00 per page\nLibrary fees (fines, research, photocopy) - Fines - \u20b19.00/day, External Researcher - \u20b19.00/day\nInternet Access Card Renewal Fee - \u20b110.00\nInternet Center Printing Services - Plain Black \u20b12.00/page, Colored Text Print - \u20b13.00/page, Colored Graphics Print - \u20b15.00/page)\n*To secure clearance from the Accounting and Billing Office\n\nFacility/Equipment Rental Fees"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B38-Paying of Required Fees.txt", "chroma:document": "FACILITY/EQUIPMENT RENTAL and RATE AND INCLUSION\n1. College Auditorium\n\u20b112,000.00 (8 hrs.) \n\u20b1 7,000.00 (4hrs.)\nIncludes:\n\u2022 Sounds and Lights\n\u2022 Projector\n\u2022 Air conditioners\n\u2022 Spacious parking area\n\u2022 Free use of the campus parks, grounds for pre-event photoshoots\nWITH BASIC SET-UP\n\u20b115,000.00 (8hrs.)\n\u20b18,000.00 (4hrs)\nIncludes:\n\u2022 10pcs. PARLED for Backdrop Lighting\n\u2022 6 pcs. Frontal Lightings (3 pcs left and 3pcs right)\n\u2022 Sounds and Lights\n\u2022 Projector\n\u2022 Air conditioners\n\u2022 Spacious parking area\n\u2022 free use of the campus parks/grounds for pre-event photoshoots\nWITH MID-SIDE SET-UP\n\u20b120,000.00 (8hrs)\n\u20b110,000.00(4hrs)\nIncludes:\n\u2022 10pcs. PARLED for Backdrop Lighting\n\u2022 10pcs. Frontal Lightings - (3 pcs RGBW for Left, 4pcs Mid 2-RGBW\nAnd 2 amber and 3pcs RGBW for right), 2 units moving head,\n(beam- 4 lightings)\n\u2022 1pc. Smoke machine\n\u2022 Sounds and Lights\n\u2022 Projector\n\u2022 Air conditioners\n\u2022 Spacious parking area\n\u2022 Free use of the campus parks/grounds for pre-event photoshoots\nWITH FULL SETUP\n\u20b125,000.00(8hrs)\n\u20b113,000.00(4hrs)\nIncludes:\n10pcs. PARLED for Backdrop Lighting\n16pcs. Frontal Lightings\n(4 pcs RGBW for Left. 8pcs Mid 4-RGBW and 4 ambers and 4pcs RGBW\nfor right)\n4 units moving heads (beam- 4 lightings)\n2 units moving head\n1pc. Smoke machine\n1 pc. Strobe light\nSounds and lights\nProjector\nAir conditioners\nSpacious parking area\nFree use of the campus parks/grounds for pre-event photoshoots\nBALLROOM PARTY, LIVE BAND AND PAGEANT SETUP\n\u20b135,000.00\nIncludes:\n\u2022 3 pairs/per side full range speaker system\n\u2022 1 pair powdered 18\u201d subwoofer\n\u2022 3 units powdered 15\u201d monitor speaker\n\u2022 1 drum set microphone\n\u2022 4 wired microphone\n\u2022 2 wireless microphones\n\u2022 10pcs. PARLED for Backdrop Lighting\n\u2022 16pcs. Frontal Lightings - (4 pcs RGBW for Left. 8pcs Mid 4-RGBW\nand 4 ambers and 4pcs RGBW for right)\n\u2022 4 units moving heads (beam- 4 lightings)\n\u2022 2 units moving head\n\u2022 2 units follow spot\n\u2022 1 set intercom system\n\u2022 1pc. Strobe light\n\u2022 Left and right-side projector white screen\n\u2022 Sounds and Lights"}


created_at: 2024-10-12 15:33:59
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created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B38-Paying of Required Fees.txt", "chroma:document": "2. Pearl Mini Restaurant \n\u20b13,000.00 (8hrs)\n\u20b12,000.00(4hrs)\nIncludes: \n\u2022 Tables and chairs \n\u2022 Sounds and lights \n\u2022 Air conditioner\n\n3. Staff house rooms \n\u20b1400.00/person/day\nCheck-in time: 2:00pm\nCheck-out time: 12:00noon\n\u20b11,500.00 / person/month\n*for CSPC employees only\nIncludes \n\u2022 Private shower room \n\u2022 Telephone \n\u2022 Cable TV \n\u2022 Internet access \n\u2022 Air conditioner\n\n4. Classrooms \n\u20b1300.00 (whole day, 8hrs)\nIncludes: \n\u2022 Tables and chairs \n\u2022 Electric fan \n\u2022 TV monitor\n\n5. AVR (College of Engineering and Architecture)\n\u20b1 5,000.00 (8hrs)\n\u20b1 3,000.00(4hrs)\nIncludes: \n\u2022 50 pcs. monoblock chairs \n\u2022 Sounds and lights \n\u2022 Projector \n\u2022 Air conditioner\n\n6. AVR (Library) \n\u20b1 5,000.00 (8hrs)\n\u20b1 3,000.00(4hrs)\nIncludes: \n\u2022 50 pcs. monoblock chairs \n\u2022 Sounds and lights \n\u2022 Projector \n\u2022 Air conditioner\n\n7. Function Hall (Academic Bldg. 2)\n\u20b1 5,000.00 (8hrs)\n\u20b1 3,000.00(4hrs)\nIncludes: \n\u2022 Sounds and lights \n\u2022 Projector \n\u2022 Air conditioner\n\n8. Pearl Hotel Rooms \n\u20b1 2,000.00 (overnight/10hrs)\nCheck-in time: 2:00pm\nCheck-out time: 12:00noon\nIncludes:\n\u2022 Telephone\n\u2022 Queen size bed\n\u2022 Cable TV\n\u2022 Refrigerator\n\u2022 Air conditioner\n\n9. Student Dormitory \n\u20b1 1,000.00/student/month\nIncludes:\n\u2022 Light and water\n\u2022 Shower room\n\u2022 Bed/double deck\n\u2022 Side table\n\u2022 Common kitchen\n*Basic appliances such as electric fan, electric flat iron, electric water heater, and oven toaster shall be free of charge\n\n10. Transportation Services\n\u2022 L300\n\u2022 Transvan\n\u2022 Coaster\n\u2022 Bus\n\nTransportation service rental includes fuel charges for the vehicles of the university for travel within the following areas:\n\u20b1 2,500.00 /Day \u2013 Within Camarines Sur\n\u20b1 3,000.00 /Day \u2013 Within Legaspi City/Albay\n\u20b1 4,000.00 /Day \u2013 Within Sorsogon, Masbate And Catanduanes\n\u20b1 5,000.00 /Day \u2013 Within Camarines Norte\n*Drivers per diem/allowance shall be charged to the requesting party/agency.\n\n11. Red Carpet \n\u20b1 650.00\n\n12. Round/ Rectangular Tables\n\u20b1 65.00\n\n13. Table Cloth \n\u20b1 10.00 /pc\n\n14. Monoblock Chairs \n\u20b1 7.50 /pc\n\n15. Chair Cloth \n\u20b1 7.50 /pc"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B38-Paying of Required Fees.txt", "chroma:document": "11. Red Carpet \n\u20b1 650.00\n\n12. Round/ Rectangular Tables\n\u20b1 65.00\n\n13. Table Cloth \n\u20b1 10.00 /pc\n\n14. Monoblock Chairs \n\u20b1 7.50 /pc\n\n15. Chair Cloth \n\u20b1 7.50 /pc\n\n16. Steel Framed Fence \n\u20b1 125.00 /pc/day\n\n17. Vehicle Sticker \n\u20b1 300.00\nADDITIONAL CHARGES\nElectricity charge for the following:\nPhoto booth - \u20b1 1,000.00\nLive band - \u20b1 2,000.00\nLED Wall TV - \u20b12,000.00\nSpotlight (outsourced by the event organizer) \u2013 \u20b1 1,000.00\nSpecial/additional lighting (outsourced by the event organizer) - \u20b1 3,000.00\nSound system (outsourced by the event organizer) - \u20b1 5,000.00\n\nOVERTIME PAY: \u20b1 5,000.00\n5 staff assisting the event held during Saturdays, Sundays, holidays and after 5 pm during weekdays -\nMAINTENANCE COST - \u20b1 2,000.00\n\nBidding Document Fees\nAPPROVED BUDGET FOR THE CONTRACT and MAXIMUM COST OF BIDDING DOCUMENTS (PHP)\n500,000 and Below - 500.00\nMore than 500,000.00 up to 1 Million - 1,000.00\nMore than 1 Million up to 5 Million - 5,000.00\nMore than 5 Million up to 10 Million - 10,000.00\nMore than 10 Million up to 50 Million - 25,000.00\nMore than 50 Million up to 500 Million - 50,000.00\nMore than 500 Million - 75,000.00\n* Fees to Bidding Documents based on Section 5.0, Appendix 8 of the 2016 Revised Implementing\nRules and Regulations (IRR) of Republic Act (RA) No. 9184"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B39-Accepting Remittance of Scholarship Grants or Aids and Financial Assistance to.txt", "chroma:document": "ACCEPTING REMITTANCE OF SCHOLARSHIP GRANTS/ AIDES AND FINANCIAL ASSISTANCE TO STUDENTS\n\nIt provides an effective and efficient delivery of service to Clients paying scholarship grants/aides and financial assistance to qualified students\n\nOffice or Division: CASHIER\u2019S OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Sponsoring Organization/Agency\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. MOA - Sponsoring Organization/Agency\n2. Certificate of Scholarship - Sponsoring Organization/Agency\n3. Advice of Checks Issued and Cancelled for Check Payments/Validated LDDAP-ADA - Cashier\u2019s Office\n4. Order of Payment or Assessment Form & Receipts of Student if there is previous payment / list of scholars - Dean\u2019s Office\n\nCLIENT STEPS\n1. Go to the Cashier\u2019s Office\n2. Pay Scholarship Grants/Aides and Financial Assistance\n3. Claim the OR for payment made\n\nAGENCY ACTIONS\n1. Checks presented requirements\n2. Receives and counts cash/verifies check\n3. Releases corresponding OR/s or change if there is any\n\nPERSON RESPONSIBLE: Admin. Aide/Cashier Cashier\u2019s Office\n\nFEES TO BE PAID: NONE \nPROCESSING TIME: 10 MINUTES"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B40-Releasing of Checks and issuance of corresponding Official Receipt.txt", "chroma:document": "RELEASING OF CHECKS AND ISSUANCE OF CORRESPONDING OFFICIAL RECEIPT\n\nIt provides an effective and efficient delivery of service to suppliers on the receiving/claiming of Checks payment of delivered goods and services/supplies and materials and other claims.\n\nOffice or Division: CASHIER\nClassification: Simple\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Suppliers/Claimant\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Valid Identification Card (ID) - Client\n2. For Representatives: Valid IDs of both the Claimant and Authorized Representatives - Client\n3. Authorization/Special Power of Attorney (3 copies) - Client\n4. Official Receipt (OR) issued upon claiming of check/payment - Client\n\nCLIENT STEPS\n1. Go to the Cashier\u2019s Office and inquire from D.O./Cashier for the availability of the claim\n2. Receive check\n\nAGENCY ACTIONS\n1. Informs the claimant re: Status of Claim\n1.1 Verifies the identity of claimant and the validity of presented requirements.\n1.2 Presents the disbursement voucher to claimant\n1.3 Checks if OR issued is accurate and Voucher is signed completely\n2. Releases check to the claimant\n\nPERSON RESPONSIBLE: Admin. Aide/ Cashier Cashier\u2019s Office\n\nFEES TO BE PAID: NONE \nPROCESSING TIME: 15 MINUTES"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B41-Requesting for Reimbursement of Petty Cash Expenses.txt", "chroma:document": "REQUESTING FOR REIMBURSEMENT OF PETTY CASH EXPENSES\n\nIt provides an effective and efficient delivery of service to employees requesting for reimbursement and liquidation of Petty Cash Expenses in the Office.\n\nOffice or Division: CASHIER\nClassification: Simple\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Duly Accomplished and Approved Purchase Request (3 copies) - Supply and Property Management Office\n2. Duly Inspected Official Receipt/s (OR/s) (1 Original) - Cashier\u2019s Office\n\nCLIENT STEPS\n1. Go to the Cashier\u2019s Office and inquire from D.O./Cashier on the following:\na. Availability of petty cash fund\nb. Reimbursement of petty expenses\n2. Fill in the necessary information in the PCV.\n3. Proceed to the Office of VP for Administration\n4. Go back to the Office of the DO/Cashier\n5.Claim the amount due, sign \u201cCash Received by\u201d and \u201cReimbursement Received\u201d portions and affix date in PCV\n6. Fill in the data of the request in the logbook and affixes signature\n\nAGENCY ACTIONS\n1. Informs the Claimant re: availability/in availability of PCF\n1.1 If available, checks If the requestor has no unliquidated PC, if there is, liquidation is required before granting another PC.\n1.2 Releases Petty Cash Voucher\n2. Checks accuracy of information, OR/s, RIS and ICS attached to PR\n3. Receives/Records in the Log Book\n3.1 Affixes signature in the \u201cApproved\u201d portion\n3.2 Releases approved PCV/PR to concerned employee\n4. Verifies Approved PCV/PR\n4.1 Signs paid by portion\n4.2 Releases the corresponding cash\n4.3 Returns PCV to concerned employee\n5. Receives the completed PCV\n6. Releases triplicate copy of PR\n\nPERSON RESPONSIBLE: Disbursing Officer/Cashiering and Disbursing Office\n\nFEES TO BE PAID: NONE \nPROCESSING TIME: 15 MINUTES"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B42-Requesting for Liquidation of Petty Cash Expenses.txt", "chroma:document": "REQUESTING FOR LIQUIDATION OF PETTY CASH EXPENSES\n\nIt provides an effective and efficient delivery of service to employees requesting for reimbursement and liquidation of Petty Cash Expenses in the Office.\n\nOffice or Division: CASHIER\nClassification: Simple\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Duly Accomplished and Approved Purchase Request (3 copies) - Supply and Property Management Office\n2. Duly Inspected Official Receipt/s (OR/s) (1 Original) - Cashier\u2019s Office\n\nCLIENT STEPS\n1. Go to the Cashier\u2019s Office and inquire from D.O./Cashier on the availability of petty cash fund.\n2. Fill in the necessary information in the PCV.\n3. Proceed to the Office of VP for Administration and Finance\n4. Go back to the Office of the DO/Cashier\n5. Claim the amount due, sign \u201cCash Received by\u201d and \u201cReimbursement Received\u201d portions and affix date in PCV\n6. Fill in the data of the request in the logbook and affixes signature (Within 3 days)\n7. Go back to the Cashier\u2019s Office and present the inspected PR/s.\n8. Fill in the liquidation portion with the corresponding OR/s and Affixes signature."}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B42-Requesting for Liquidation of Petty Cash Expenses.txt", "chroma:document": "AGENCY ACTIONS\n1. Informs the Claimant re: availability/in availability of PCF\n1.1 If available, checks If the requestor has no unliquidated PC, if there is, liquidation is required before granting another PC.\n1.2 Asks for the Approved Purchase Request\n1.3 Checks accuracy of the entry in the PR\n1.4 Releases Petty Cash Voucher\n2. Checks accuracy of information, OR/s, RIS and ICS attached to PR\n3. Receives/Records in the Log Book\n3.1 Affixes signature in the \u201cApproved\u201d portion\n3.2 Releases approved PCV/PR to concerned employee\n4. Verifies Approved PCV/PR\n4.1 Signs paid by portion\n4.2 Releases the corresponding cash and returns PCV to concerned employee\n5. Receives the completed PCV\n6. Releases triplicate copy of PR\n7. Returns PCV to concerned employee\n8. Verifies completeness of OR/s\n8.1 Checks totals if there is refund or reimbursement\n8.2 If there is refund, receives the cash refunded or\nreleases cash if for reimbursement.\n\nPERSON RESPONSIBLE: Disbursing Officer/Cashiering and Disbursing Office\n \nFEES TO BE PAID: NONE\nPROCESSING TIME: 15 MINUTES"}


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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B43-Requesting for an Obligation of Claim for Payment.txt", "chroma:document": "REQUESTING FOR AN OBLIGATION OF CLAIMS FOR PAYMENT\n\nObligations are amounts which are committed to be paid by the government which arise from an act of a duly authorized officer which binds the government to the immediate or eventual payment of a sum of money.\n\nOffice or Division: BUDGET OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Employees, Clients\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nFor PS Claims\n1. Payroll - appointment - (HRMDO)\n2. DTR - DTR - (HRMDO)\nFor MOOE Claims\n1. Travel - Appendix A,B, travel order - (Accounting Office)\n2. Supplies - Approved PR, BAC Resolutions - (Procurement Office) \nFor CO Claims\n1. BAC Documents - Abstract of quotations, delivery receipts - (BAC Office)\n\nCLIENT STEPS\n1. Secure Claims Documents Checklist (CDC) and tick appropriate box for each document.\n2. Submit the CDC together with the documents for preparation of Obligation Request and Status (ORS)/ Budget Status (BURS)\n\nAGENCY ACTIONS\n1. Provides CDC\n2. Receives documents and verifies its completeness per CDC Checklist\n3. Prepares ORS/BURS\n4. Secure the authorized official\u2019s signature on Box A of the form\n4.1. Signs Box A\n5. Go back to Budget Office for signature in box B and receive documents\n6. Reviews completeness of the documents and affixes signature\n7. Records in the Logbook\n8. Forward ORS/BURS to Accounting Office for the preparation of disbursement voucher of the Accountant\n\nPERSON RESPONSIBLE: Admin. Aide/Asst./Budget Officer Budget Office, VP for Administration and Finance\n\nFEES TO BE PAID: NONE\nPROCESSING TIME: 1 HOUR, 12 MINUTES"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B44-Requesting for Clearance.txt", "chroma:document": "REQUESTING FOR CLEARANCE\n\nThe service is to provide enrollees with assessment due for a particular academic period.\n\nOffice or Division: BILLING SECTION\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Enrolled Students\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nNone\n\nCLIENT STEPS\nA. Graduating Students\n1. Go to the Billing Section\nB. Regular Non-Graduating Students\n1. Go to the Billing Section\n\nAGENCY ACTIONS\nA. Graduating Students\n1. Verifies student account (current to prior years) and provides statement of account if with balances.\n1.1 Without Outstanding Balance- Signs the clearance and advise the student to proceed to respective Dean\u2019s Office/Colleges\n1.2 With Outstanding Balance - Signs the clearance upon receipt of proof of payment of the outstanding balance\nB. Regular Non-Graduating Students\n1. Verifies student account & issues statement of account if with balances.\n2. If without balance, signs and release the clearance.\n\nPERSON RESPONSIBLE: Admin. Aide/Asst. Billing Section\n\nFEES TO BE PAID: NONE \nPROCESSING TIME: 10 MINUTES"}


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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B45-Requesting for Statement of Accounts 0r Balances.txt", "chroma:document": "REQUESTING FOR STATEMENT OF ACCOUNTS/BALANCES\n\nThe service is to provide enrolled students with information of account balances still due for a particular academic period.\n\nOffice or Division: BILLING SECTION\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Enrolled Students\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Student Identification Card - MICT Office\n2. For purposes of validation & cross-check, student may present their copy of Assessment and Proof (1 Original or Photocopy) - Dean's Office\n\nCLIENT STEPS\n1. Go to the Billing In-Charge, Accounting Office and request for account balances for a particular billing period\n\nAGENCY ACTIONS\n1. Verifies record and prints balance of requesting student/client\n1.1 Issues Statement of Account\n\nPERSON RESPONSIBLE: Admin. Aide/Asst. Billing Section\n\nFEES TO BE PAID: NONE \nPROCESSING TIME: 10 MINUTES"}


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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B46-Payment of Overdue Fines.txt", "chroma:document": "PAYMENT OF OVERDUE FINES\n\nOffice or Division: LEARNING RESOURCES AND DEVELOPMENT SERVICES\nClassification: Simple\nType of Transaction: G2C - Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students and Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nStudents:\n1. Validated Identification Card - Student Registration and Records\n2. Order Payment Slip - LRDS\n3. Official Receipt - Cashier\u2019s Office\nEmployees:\n1. Employee ID - MICT\n2. Order Payment Slip - LRDS\n3. Official Receipt - Cashier\u2019s Office\n\nCLIENT STEPS\n1. Request for the incurred overdue fines for returned books\n2. Pay at the Cashier\u2019s office\n3. Return to the library\n\nAGENCY ACTIONS\n1. Generates the computed overdue fines incurred by the library system\n1.1. Issues an order payment slip\n1.2. Fill out the necessary information for payment\n2. Receives the order payment slip and process the payment for the overdue fines\n3. Present the order payment slip and official receipt\n3.1. Record the official receipt and order payment slip number\n3.2. Clears the overdue fine on the borrower\u2019s account\n\nPERSON RESPONSIBLE: Librarian/ Library Staff, Admin.Aide/ Cashier Cashier\u2019s Office, Borrower \n\nPROCESSING TIME: 4 minutes\nFEES TO BE PAID: Php 9.00/day"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B47-Securing Certified Copies of Documents.txt", "chroma:document": "SECURING CERTIFIED COPIES OF DOCUMENTS\n\nThe students and clients may request for certified copies of documents. These documents include official records, public records which are produced, received, or kept under the control of the institution and which are not publicly available.\n\nOffice or Division: RECORDS AND FREEDOM OF INFORMATION OFFICE\nClassification: Simple\nType of Transaction: G2G - Government to Government\nWho may avail: Students, Clients\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Letter-request specifying the documents needed (1 Original) - Students/Clients\n2. FOI Form - Records and Freedom of Information Office\n\nCLIENT STEPS\n1. Go to the Records Office, fill-out and submit the FOI Form together with the letter request.\n2. Wait for the approval of FOI Form\n3. Go back to the Records Office\n\nAGENCY ACTIONS\n1. Receives the FOI Form and evaluate if the document requested is available in the office.\n2. Reads the content of the FOI form for initial evaluation.\n2.1. Acts on the request. If the request is subject for exemption, deny the request and return to the requester. If acceptable in accordance with the FOI Manual, forward the request to the FOI Decision Maker\n2.2. Acts on the request. If the request is subject for exemption, deny the request and return to the FOI Receiving Officer. If acceptable in accordance with the FOI Manual, approved the request\n2.3. Retrieve, prepare and/or reproduce the requested document\n2.4. Forward the requested document together with the FOI form to the Records Officer\n3. Releases the requested document/s to client.\n\nPERSON RESPONSIBLE: Admin. Aide Records and Freedom of Information Office\nFEES TO BE PAID: NONE\nPROCESSING TIME: 1 HOUR"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B48-Securing Certified Copies of Documents.txt", "chroma:document": "SECURING CERTIFIED COPIES OF DOCUMENTS\n\nThe Employees may request for certified copies of documents. These documents include approved communications, manuals, memoranda, orders, issued by the College President and duly approved requests.\n\nOffice or Division: RECORDS AND FREEDOM OF INFORMATION OFFICE\nClassification: Simple\nType of Transaction: G2G - Government to Government\nWho may avail: Employees\n\nOffice or Division: RECORDS AND FREEDOM OF INFORMATION OFFICE\nClassification: Simple\nType of Transaction: G2G - Government to Government\nWho may avail: Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Accomplished Document Request Form - RFOI Office\n\nCLIENT STEPS\n1. Go to the Records Office, fill-out and submit the Document Request Form (DRF) (CSPC-F-REC-17)\n2. Wait for the approval of Document Request Form\n3. Go back to the Records Office\n\nAGENCY ACTIONS\n1. Receives the DRF and evaluate if the document requested is available in the office.\n1.1. If the document requested is available forward the accomplished DRF to the Records Officer. If not available return to the requester\n2. Reads the content of the DRF to recommend and/or approve the request.\n2.1. Forward the Document Request Form to the concerned approving authority for approval\n3. Prepare and/ or reproduce the requested document upon receipt of the approved DRF\n3.1. Releases the requested document/s to client.\n\nPERSON RESPONSIBLE: Admin. Aide Records and Freedom of Information Office\nFEES TO BE PAID: NONE\nPROCESSING TIME: 45 MINUTES"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B49-Securing Service Records, Certificate of Employment and Other Personnel Record.txt", "chroma:document": "SECURING SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND OTHER PERSONNEL RECORDS\n\nEmployment and other personnel records. Such documents are usually required in the applications for loans, claim for loyalty pay, retirement, terminal leave, employment by other firms/agencies and other legal purposes. Separated employees of the college may also secure the said personnel records for reference purposes.\n\nOffice or Division: HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT\nClassification: Simple\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Employees (Incumbent, Former or Separated)\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nFor incumbent employees:\n1 Document Request Form - HRMDO\nFor separated/former employees:\n1. Copy of accomplished Personnel Clearance (3 original), if applicable - HRMDO\n2. Document Request Form - HRMDO\n3. Official receipt for the payment of certification fee (1 Original) - Cashier\u2019s Office\n\nCLIENT STEPS\nFOR INCUMBENT OFFICIALS / EMPLOYEES:\n1. Proceed to the HRMD Office and fill-out the Document Request Form\n2. Wait while the requested document is being prepared\n\nAGENCY ACTION\n1. Checks on the nature of requested document/s.\n2. Retrieves needed data\n2.1 Prepares the requested documents\n2.2 Prints requested document/s.\n2.3 Reviews and signs document/s.\n2.4 Proceeds to the President Staff\u2019s Office for the dry seal.\n2.5 Releases the requested documents to official/ employee within the day\n\nPERSON RESPONSIBLE: Admin. Aide/Asst. HRMDO\nFEES TO BE PAID: NONE \nPROCESSING TIME: 2 HOURS \n\nCLIENT STEPS\nFOR SEPARATED/FORMER EMPLOYEE:\n1. Proceed to the HRMD Office and fill-out the Document Request Form\n2. Proceed to the Cashier\u2019s Office\n3. Go back to the HRMD Office"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B49-Securing Service Records, Certificate of Employment and Other Personnel Record.txt", "chroma:document": "CLIENT STEPS\nFOR SEPARATED/FORMER EMPLOYEE:\n1. Proceed to the HRMD Office and fill-out the Document Request Form\n2. Proceed to the Cashier\u2019s Office\n3. Go back to the HRMD Office\n\nAGENCY ACTIONS\n1. Checks on the nature of requested document/s. Advises client to pay the certification fee.\n2. Receives payment and issues Official Receipt\n3. Retrieves needed data\n3.1 Prepares the requested documents\n3.2 Prints requested document/s.\n3.3 Reviews and signs document/s.\n3.4 Proceeds to the President Staff\u2019s Office for the dry seal.\n3.5 Releases the requested documents to official/ employee within the day\n\nPERSON RESPONSIBLE: Admin. Aide/Asst. HRMDO\nFEES TO BE PAID: PHP. 30.00/REQUEST\nPROCESSING TIME: 2 HOURS"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B50-Applying for Leave of Absence with or without pay.txt", "chroma:document": "APPLYING FOR LEAVE OF ABSENCE WITH/WITHOUT PAY\n\nOfficials and employees on casual, temporary and permanent status of employment are entitled to vacation and sick leave. Employees earn 1.25 days leave credits for vacation and sick leave every month. Authorized leaves of absence and tardiness/under time incurred by the official/employee are deducted from earned leave credits.\n\nAbsences/tardiness/under time incurred in excess of the earned leave credits are deducted from the salaries of the official/employee concerned. Application for vacation leave must be filed at least 5 days before the leave of absence. For sick leave, the application must be filed on the date the employee returns to work. In case of scheduled medical check-up, the application for sick leave may be submitted before the employee goes on sick leave of absence.\n\nOffice or Division: HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT\nClassification: Simple\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\nFor Vacation Leave:\n1. Application for Leave (CS Form No. 6) 3copies - HRMD Office\n2. Personnel Clearance (for absence of 30 calendar days or more) - HRMD Office\n\nFor Sick Leave:\n1. Application for Leave (CS Form No. 6) 3 copies HRMD Office\n2. Medical Certificate (for absence of more than 5 days) - \n3. Personnel Clearance (for absence of 30 calendar days or more) - HRMD Office\n\nFor Maternity Leave:\n1. Application for Leave (CS Form No. 6) 3 copies - HRMD Office\n2. Birth Certificate of child, in case of child delivery (2 Xeroxed copies authenticated by the LCR); or Medical Certificate, in case of miscarriage, abortion and the like. - PSA\n3. Personnel Clearance (for absence of 30 calendar days or more) - HRMD Office"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B50-Applying for Leave of Absence with or without pay.txt", "chroma:document": "For Paternity Leave:\n1. Application for Leave (CS Form No. 6) 3 copies - HRMD Office\n2. Birth Certificate of child, in case of child delivery by the legal wife (2 Xeroxed copies authenticated by the LCR); or Medical Certificate, in case of miscarriage, abortion by the legal wife - PSA\n\nFor Special Leave Privilege\n1. Application for Leave (CS Form No. 6) 3 copies - HRMD Office\n\nFor Parental Leave:\n1. Application for Leave (CS Form No. 6) 3 copies -  HRMD Office\n2. Valid Solo Parent ID Card - DSWD\n\nFor Monetization of Leave:\n1. Application for Leave (CS Form No. 6) 3 copies - HRMD Office\n2. Approved Request for Monetization of Leave (3 copies) - Applicant\n\nCLIENT STEPS\n1. Proceed to the HRMD Office and secure Application for Leave form.\n2. Proceed to the Office of the College President/Vice President for Administration and Finance\n\nAGENCY ACTIONS\n1. Reviews the application submitted; makes sure that the form is filled out and supporting documents are complete and in order.\n1.1. Countersigns/signs in item 7-recommendation of the authorized officer on the application for leave.\n1.2 Certifies as to available leave credits.\n3. Acts on the application for leave and returns to the HRMDO the approved/disapproved application.\n3.1 Furnishes copy of approved/disapproved application for leave to the applicant and concerned offices.\n\nPERSON RESPONSIBLE: Admin. Aide/Asst. HRMDO, Immediate Supervisor, College President/VPAF Authorized Representative/Staff President\u2019s Office/VPAF\nFEES TO BE PAID: NONE \nPROCESSING TIME: 19 MINUTES"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B51-Applying or Renewal of Application for Bed Space at the College Dormitory.txt", "chroma:document": "APPLYING/RENEWING APPLICATION FOR BED SPACE AT THE COLLEGE DORMITORY\n\nThe College Dormitory is open to all officially enrolled students of the college. In the selection of applicants, the criteria are the residence or place of origin and family income of the applicant.\n\nOffice or Division: SUPPLY AND PROPERTY MANAGEMENT OFFICE\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen\nWho may avail: Students\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Official Certificate of Enrolment (1 Original) - Student Registration and Records Office\n2. Certificate of Residency (1 Original) -  Barangay Captain\n3. Income Tax Return of Parents (1 Original) - BIR\n4. Photocopy of Validated School ID - Student Registration and Records Office\n\nCLIENT STEPS\nAPPLYING FOR BED SPACE AT THE DORMITORY:\n1. Go to the office of the Supply and Property Management Office (Secure Application form) \u2013For new applicants only\n2. Submit duly accomplished application form together with other requirements\n3. Once the contract is signed, go back to the office of the Supply and Property Management Office for issuance of order of payment slip\n4. Go back to the Supply and Property Management Office and present official receipt\n5. Receives the issued room key, duplicate of the contract and occupancy room assigned."}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B51-Applying or Renewal of Application for Bed Space at the College Dormitory.txt", "chroma:document": "AGENCY ACTIONS\n1. Releases application forms with requirements checklist\n2. Checks completeness of requirements and attends to student quiries.\n2.1. Consolidates application and other requirements\n2.2 Informs the applicants of the status of the application\n2.3. If approved, prepares the contract and release the same to the student-boarder who shall seek the signatures of the concerned signatories.\n3. Receives payment & issues receipt\n3.1 Checks and verifies the official receipt, records and files the order of payment slip\n4. Checks payment, releases contract and application form to occupants with paid accounts.\n4.1 Issues the room keys, copy of the contract and dormitory rules\n4.2 The Staff-In charge accompanies the occupant to the College Dormitory\n5. Verifies entries, signs and releases duplicate keys recorded in logbook.\n5.1. Files the file copy and transmits to Billing Section Statement of Fees for integration in the assessment of student.\n\nPERSON RESPONSIBLE: Admin. Aide/Asst./Supply Officer I Supply and Property Management Office\nFEES TO BE PAID: PHP. 1,000.00/MONTH \nPROCESSING TIME: 1 HOUR, 45 MINUTES \n\nCLIENT STEPS\nRENEWING APPLICATION FOR BED SPACING:\n1. Present official receipt for dormitory rental for previous semester\n2. Secure clearance from the Supply and Property Management Office at the end of the semester\n3. If approved, prepares the contract and release the same to the student-boarder who shall seek the signatures of the concerned signatories.\n4. Once the contract is signed, go back to the office of the Property Custodian for issuance of order of payment slip\n5. Go back to the Property office and present official receipt\n6. Receives the issued room key, duplicate of the contract and occupancy room assigned"}


created_at: 2024-10-12 15:33:59
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created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B52-Borrowing Equipment and Other Facilities.txt", "chroma:document": "BORROWING EQUIPMENT AND OTHER FACILITIES\n\nServices offered may be availed of by the students and employees of the college as provided in the approved guidelines governing borrowing of college equipment and facilities of the college.\n\nOffice or Division: SUPPLY AND PROPERTY MANAGEMENT\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students, Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Approved letter-request by the Vice President for Administration and duly recommended by the Supply Officer and the General Services Unit Administrative Officer V - Supply and Property Office General Services Unit Vice President for Administration and Finance\n\nCLIENT STEPS\n1. Go to the Supply and Property Management Office with the letter-request addressed to the VP for Administration thru the Supply and Property Management office(SPMO) and General Services Unit (GSU)\n2. Go to the office of the VP for Administration and Finance\n3. Go back to the Supply and Property Management Office with the approved request\n4. Receive borrower\u2019s slip and equipment borrowed\n5. Return borrowed equipment immediately after its use\n\nAGENCY ACTIONS\n1. Determines the availability of requested equipment or facility and endorses to the VP for Admin for approval or disapproval\n2. Approves/disapproves request\n3. Prepares borrower slip\n4. Returns approved request and releases a copy of the borrower\u2019s slip\n5. Inspects the returned equipment as contained in the borrower\u2019s slip and acknowledges receipt of equipment\n\nPERSON RESPONSIBLE: Admin. Aide/Asst./Supply Officer Supply & Property Management Office. VP for Admin. And Finance Office of the VPAF\n\nFEES TO BE PAID: NONE\nPRICESSING TIME: 2 HOURS"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B53-Renting College Equipment and Facilities.txt", "chroma:document": "RENTING OF COLLEGE EQUIPMENT AND FACILITIES\n\nServices offered may be availed of by the public after payment of rental fees.\n\nOffice or Division: SUPPLY AND PROPERTY MANAGEMENT\nClassification: Simple\nType of Transaction: G2C \u2013 Government to Citizen, G2G \u2013 Government to Government\nWho may avail: Students, Employees, Clients\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Approved letter-request by the Vice President for Administration and Finance duly recommended by the Supply Officer and General Services Unit Admin Officer V (1 Original) - Supply and Property Management Office General Services Unit Vice President for Administration and Finance\n2. Receipt of full payment of rental for equipment / facilities (1 Original)- Cashier\u2019s Office\n\nCLIENT STEPS\n1. Go to the Property Section and present the letter-request addressed to the VPA thru the Supply Officer and General Service Unit Officer\n2. Go to the VPA to secure his approval\n3. Pay the required rental fees at the Cashier\u2019s office\n4. Go back to the Supply and Property Management Office\n5. Receive equipment rented, gate pass, approved order of payment slip and a copy of MOA\n6. Return the equipment rented\n\nAGENCY ACTIONS\n1. Determines availability of the requested equipment or facilities and endorses to the VPAF for approval or disapproval\n2. Approves / disapproves request\n2.1 If approved by the VPAF, the Supply Officer issues Billing Statement to the borrower\n3. Issues the official receipt\n4. Records the OR No. in the Billing Statement\n4.1 Prepares Memorandum of Agreement\n4.2 Signs the MOA and secures signature of the Supply Officer and the President\n4.3 For equipment rental, issues gate pass and the items rented\n5. Checks items/equipment as contained in the gate pass\n6. Inspects the returned equipment and acknowledges receipt of equipment"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B53-Renting College Equipment and Facilities.txt", "chroma:document": "PERSON RESPONSIBLE: Admin. Aide/Asst./Supply Officer Supply & Property Management Office \nFEES TO BE PAID: BASED ON THE APPROVED RENTAL RATES (SEE TABLE BELOW) \nPROCESSING TIME: 2 DAYS, 1 HOUR, 5 MINUTES\n\nRental Fees for Equipment and Facilities\n\nFACILITY/EQUIPMENT - AMOUNT TO BE PAID\n1. College Auditorium\nWITH MID-SIDE SET-UP\n\u20b120,000.00 (8hrs)\n\u20b110,000.00(4hrs)\nIncludes:\n\u2022 10pcs. PARLED for Backdrop Lighting\n\u2022 10pcs. Frontal Lightings - (3 pcs RGBW for Left, 4pcs Mid 2-RGBW And 2 amber and 3pcs RGBW for right), 2 units moving head, (beam- 4 lightings)\n\u2022 1pc. Smoke machine\n\u2022 Sounds and Lights\n\u2022 Projector\n\u2022 Air conditioners\n\u2022 Spacious parking area\n\u2022 Free use of the campus parks/grounds for pre-event photoshoots\n\nWITH FULL SETUP\n\u20b125,000.00(8hrs)\n\u20b113,000.00(4hrs)\nIncludes:\n\u2022 10pcs. PARLED for Backdrop Lighting\n\u2022 16pcs. Frontal Lightings\n\u2022 (4 pcs RGBW for Left. 8pcs Mid 4-RGBW and 4 ambers and 4pcs RGBW for right)\n\u2022 4 units moving heads (beam- 4 lightings)\n\u2022 2 units moving head\n\u2022 1pc. Smoke machine\n\u2022 1 pc. Strobe light\n\u2022 Sounds and lights\n\u2022 Projector\n\u2022 Air conditioners\n\u2022 Spacious parking area\n\u2022 Free use of the campus parks/grounds for pre-event photoshoots\n\nBALLROOM PARTY, LIVE BAND AND PAGEANT SETUP\n\u20b135,000.00\nIncludes:\n\u2022 3 pairs/per side full range speaker system\n\u2022 1 pair powdered 18\u201d subwoofer\n\u2022 3 units powdered 15\u201d monitor speaker\n\u2022 1 drum set microphone\n\u2022 4 wired microphone\n\u2022 2 wireless microphones\n\u2022 10pcs. PARLED for Backdrop Lighting\n\u2022 16pcs. Frontal Lightings - (4 pcs RGBW for Left. 8pcs Mid 4-RGBW and 4 ambers and 4pcs RGBW for right)\n\u2022 4 units moving heads (beam- 4 lightings)\n\u2022 2 units moving head\n\u2022 2 units follow spot\n\u2022 1 set intercom system\n\u2022 1pc. Strobe light\n\u2022 Left and right-side projector white screen\n\u2022 Sounds and Lights\n\u2022 Electric fan\n\u2022 Spacious parking area\n\u2022 Free use of the campus parks/grounds for pre-event photoshoots\n\n2. Pearl Mini Restaurant\n\u20b13,000.00 (8hrs)\n\u20b12,000.00(4hrs)\nIncludes:\n\u2022 Tables and chairs\n\u2022 Sounds and lights\n\u2022 Air conditioner"}


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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B53-Renting College Equipment and Facilities.txt", "chroma:document": "2. Pearl Mini Restaurant\n\u20b13,000.00 (8hrs)\n\u20b12,000.00(4hrs)\nIncludes:\n\u2022 Tables and chairs\n\u2022 Sounds and lights\n\u2022 Air conditioner\n\n3. Staff house rooms\n\u20b1400.00/person/day\nCheck-in time: 2:00pm\nCheck-out time: 12:00noon\n\u20b11,500.00 / person/month\n*for CSPC employees only\nIncludes\n\u2022 Private shower room\n\u2022 Telephone\n\u2022 Cable TV\n\u2022 Internet access\n\u2022 Air conditioner\n\n4. Classrooms \n\u20b1300.00 (whole day, 8hrs)\nIncludes:\n\u2022 Tables and chairs\n\u2022 Electric fan\n\u2022 TV monitor\n\n5. AVR (College of Engineering and Architecture)\n\u20b1 5,000.00 (8hrs)\n\u20b1 3,000.00(4hrs)\nIncludes:\n\u2022 50 pcs. monoblock chairs\n\u2022 Sounds and lights\n\u2022 Projector\n\u2022 Air conditioner\n\n6. AVR(Library)\n\u20b1 5,000.00 (8hrs)\n\u20b1 3,000.00(4hrs)\nIncludes:\n\u2022 50 pcs. monoblock chairs\n\u2022 Sounds and lights\n\u2022 Projector\n\u2022 Air conditioner\n\n7. Function Hall (Academic Bldg. 2)\n\u20b1 5,000.00 (8hrs)\n\u20b1 3,000.00(4hrs)\nIncludes:\n\u2022 Sounds and lights\n\u2022 Projector\n\u2022 Air conditioner\n\n8. Pearl Hotel Rooms \n\u20b1 2,000.00 (overnight/10hrs)\nCheck-in time: 2:00pm\nCheck-out time: 12:00noon\nIncludes:\n\u2022 Telephone\n\u2022 Queen size bed\n\u2022 Cable TV\n\u2022 Refrigerator\n\u2022 Air conditioner\n\n9. Student Dormitory\n\u20b1 1,000.00/student/month\nIncludes:\n\u2022 Light and water\n\u2022 Shower room\n\u2022 Bed/double deck\n\u2022 Side table\n\u2022 Common kitchen\n*Basic appliances such as electric fan, electric flat iron, electric water\nheater, and oven toaster shall be free of charge\n\n10. Transportation Services\n\u2022 L300\n\u2022 Transvan\n\u2022 Coaster\n\u2022 Bus\n\nTransportation service rental includes fuel charges for the vehicles of\nthe university for travel within the following areas:\n\u20b1 2,500.00 /Day \u2013Within Camarines Sur\n\u20b1 3,000.00 /Day\u2013Within Legaspi City/Albay\n\u20b1 4,000.00 /Day\u2013Within Sorsogon, Masbate And Catanduanes\n\u20b1 5,000.00 /Day\u2013Within Camarines Norte\n*Drivers per diem/allowance shall be charged to the requesting party/\nagency."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B53-Renting College Equipment and Facilities.txt", "chroma:document": "11. Red Carpet - \u20b1 650.00\n12. Round/ Rectangular Tables - \u20b1 65.00\n13. Table Cloth - \u20b1 10.00 /pc\n14. Monoblock Chairs - \u20b1 7.50 /pc\n15. Chair Cloth - \u20b1 7.50 /pc\n16. Steel Framed Fence - \u20b1 125.00 /pc/day\n17. Vehicle Sticker - \u20b1 300.00\n\nADDITIONAL CHARGES\nElectricity charge for the following:\nPhoto booth - \u20b1 1,000.00\nLive band - \u20b1 2,000.00\nLED Wall TV - \u20b12,000.00\nSpotlight (outsourced by the event organizer) \u2013 \u20b1 1,000.00\nSpecial/additional lighting (outsourced by the event organizer) - \u20b1 3,000.00\nSound system (outsourced by the event organizer) - \u20b1 5,000.00\n\nOVERTIME PAY: \u20b1 5,000.00\n5 staff assisting the event held during Saturdays, Sundays, holidays and after 5 pm during weekdays\n\nMAINTENANCE COST - \u20b1 2,000.00"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B54-Requesting Issuance or Release of Supplies and Materials, Equipment and Accountable Forms.txt", "chroma:document": "REQUESTING ISSUANCE/RELEASE OF SUPPLIES AND MATERIALS, EQUIPMENT, AND ACCOUNTABLE FORMS\n\nThe Supply and Property Management Office issues/releases supplies and materials, equipment and accountable forms to the different offices of the college as the need arises. The office utilizes the Supply and Property Inventory Management System, a web-based application designed to help the institution manage their inventory of supplies and equipment. The system provides a centralized database for tracking inventory levels. It also includes features such as real-time inventory tracking, and reporting tools to help the institution track usage and identify supplies needed. The goal of the system is to streamline inventory management processes, and increase its efficiency.\n\nOffice or Division: SUPPLY AND PROPERTY MANAGEMENT OFFICE\nClassification: Simple\nType of Transaction: G2G \u2013 Government to Government\nWho may avail: Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. CSPC institutional email account - Management Information and Communications Technology (MICT)"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B54-Requesting Issuance or Release of Supplies and Materials, Equipment and Accountable Forms.txt", "chroma:document": "CHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. CSPC institutional email account - Management Information and Communications Technology (MICT)\n\nCLIENT STEPS\nSUPPLIES AND MATERIALS/ACCOUNTABLE FORMS\n1. Go to https://spims.cspc.edu.ph/ and login using the CSPC Account provided by the MICT Office\n2. After log-in, go to \"Request Supply\" tab.\n3. On the \"Request Supply\" tab, click the \"+ Request New Supply\" button.\n5. On the \"Request New Supplies\" tab, fill-in the \"Office\" and the \"Purpose\".\n6. By clicking the \"+ Add Item\" button you can select items and input quantity. \"+ Add \" button will confirm the selection. Repeat until desire items are selected.\n6.1 Yellow Button - Edit Item\n6.2 Red Button - Delete Item\n7. \"Save\" button will finish your request process.\n8. On the \"Request New Supplies\" tab, request can be edited by the yellow button and confirming the request by clicking the \"Send Request (Blue)\" button.\n8.1 Yellow Button - Edit Request\n8.2 Blue Button - Send Request\n8.3 Red Button - Cancel Request\n9. Receives and signs the RIS and ICS\n9.1 Signs the \u201cRequested by\u201d portion.\n9.2 Signs the \u201cReceived by\u201d portion.\n10. Receive the supplies.\n\nAGENCY ACTIONS\n7. Receive and approve the request on SPIMS. Confirm Items availability and approved or edit items quantity.\n8. Prepares requested items\n8.1. Print RIS (Request and Issue Slip) and ICS (Inventory Custodian Slip) generated by SPIMS.\n8.2 Signs the \u201cIssued by\u201d portion.\n8.3 Signs the \u201cApproved by\u201d portion.\n8.4. On the RIS Logbook; writes the RIS number, Date and Time received/ released, and total time allocated.\n9. Issues the RIS and ICS.\n9.1. Receive the signed RIS and ICS. And let the client sign on the RIS Logbook.\n9.2. Releases the requested items.\n\nPERSON RESPONSIBLE: CSPC Employees, Admin. Aide/Asst./Supply Officer Supply & Property Management Office\nFEES TO BE PAID: NONE\nPROCESSING TIME:1 HOURS, 10 MINUTES\n\n\nEQUIPMENT"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B54-Requesting Issuance or Release of Supplies and Materials, Equipment and Accountable Forms.txt", "chroma:document": "PERSON RESPONSIBLE: CSPC Employees, Admin. Aide/Asst./Supply Officer Supply & Property Management Office\nFEES TO BE PAID: NONE\nPROCESSING TIME:1 HOURS, 10 MINUTES\n\n\nEQUIPMENT\n\nCLIENT STEPS\n1. Inquire to the Supply Property Office for the availability of the Approved Purchase Request.\n2. If the Equipment is ready to use/available\n3. Received the requested items.\n\nAGENCY ACTIONS\n1. Verify the availability of the equipment needed.\n2. Prepares the Property Acknowledgment Receipt (PAR) or Inventory Custodian Slip (ICS) upon receipt of the Purchased Order and I equipment received.\n2.1 Inspect Equipment received.\n2.2 Prepares the Requisition and Issuances Slip (RIS) for the items delivered and sign the documents.\n2.3 Prepares the PAR or ICS and Property Sticker for asset tagging, and sign the documents.\n3. Issues requested equipment. The requester signs the RIS/PAR/ICS. Keeps a\ncopy\n\nPERSON RESPONSIBLE: CSPC Employees, Admin.Aide/Asst./Supply Officer Supply & Property Management Office\nFEES TO BE PAID: NONE\nPROCESSING TIME:1 HOURS, 10 MINUTES"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B55-Requesting for Transportation Services.txt", "chroma:document": "REQUESTING FOR TRANSPORTATION SERVICES\n\nThis service process facilitates the request and dispatch of Government vehicles for official use of the College.\n\nOffice or Division: GENERAL SERVICES UNIT\nClassification: Simple\nType of Transaction: G2G - Government to Government\nWho may avail: Employees\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Travel Order - Office of the President/Respective VPs Office\n2. Vehicle Request Form - GSU Office\n3. Trip Ticket - GSU Office\n\nCLIENT STEPS\n1. Present travel order.\n2. Fill-Up Vehicle Request Form\n3. Signs the Trip Ticket as the Official Passenger, then follows the conduct of the actual trip.\n\nAGENCY ACTIONS\n1. Verify if the travel is entitled to use government vehicle or public transport.\n1.1 If not qualified for government vehicle use, the AO-V recommends the requester use public transport.\n1.2 If qualified to use government vehicle service, the client is advised to fill in the Vehicle Request Form.\n2. Checks the availability of vehicle and driver for the requested trip.\n2.1 If there is no available vehicle and/ or driver, the AO-V recommends using public transport.\n2.2 If there is an available vehicle and driver, the GSU staff schedules the trip, facilitate the printing of the Trip Ticket, and assigns and informs the driver regarding the details of the approved scheduled trip.\n3. GSU driver drives the dispatched vehicle.\n\nPERSON RESPONSIBLE: Admin. Aide/AOV General Services Unit, GSU Driver\nFEES TO BE PAID: NONE\nPROCESSING TIME: 20 MINUTES"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B56-Requesting for Travel Order.txt", "chroma:document": "REQUESTING FOR TRAVEL ORDER\n\nThe Office of the President and Vice Presidents adopts the Travel Order Issuance System, an electronic platform designed for generating travel orders. It includes features such as a List of Travel Orders and Analytics for Issued Travel Orders, providing comprehensive tools for efficient travel management. The institution\u2019s administration must take into account the predominantly human element that it serves. The travel order issuance ensures that the employees\u2019 travel outside the institution\u2019s premises is official in\nnature.\n\nOffice or Division: OFFICE OF THE COLLEGE PRESIDENT/CLUSTER VICE PRESIDENTS\nClassification: Simple\nType of Transaction: G2G - Government to Government\nWho may avail: Employees and Students\n\nCHECKLIST OF REQUIREMENTS WHERE TO SECURE\n1. Travel Order Request Form - Office of the President or Cluster Vice President\n- If the travel is outside the Bicol Region or the requester is an employee of the OP cluster, the President will sign the Travel Order \n- If the travel is within the Bicol Region or the requester is an employee under the VPAF/ VPAA/VPREPED, the respective VPs will sign the Travel Order\n2. Letter Request/Recommendation for Travel Outside Bicol Region - Office of the President or Cluster Vice Presidents\nAdditional Requirements if from Academic Cluster (Faculty and Students):\n1. Approved Letter - Request for Invitation as Resource Speaker from External Agencies/Institutions - Office of the Vice-President for Academic Affairs\n2. Approved Permission to Conduct Off- Campus Activity (CSPC-F-SASO-07) within Bicol Region - Office of the Vice-President for Academic Affairs Student Affairs and Services Office\n\nCLIENT STEPS\n1. Submits the accomplished travel order request form or the letter request/recommendation for travel outside the Bicol Region.\n2. Receives the travel order"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B56-Requesting for Travel Order.txt", "chroma:document": "CLIENT STEPS\n1. Submits the accomplished travel order request form or the letter request/recommendation for travel outside the Bicol Region.\n2. Receives the travel order\n\nAGENCY ACTIONS\n1. Receives the request for travel order and checks its attachments/ supporting documents.\n2. Approves/ Disapproves the request.\n2.1 After checking the documents submitted and establishing that the request has all the necessary documents, the Office Staff will secure the approval from the President/ Vice President.\nIf approved, a corresponding travel order will be prepared by the staff using the developed Travel Order Issuance System for signature of the President/Vice President.\nIf disapproved, the documents will be returned to the requester with a notation on why the request is disapproved.\n3. Once the President signs the Travel Order, the staff will forward the same to the Records Office for dissemination to concerned employees/ requesters.\nIf the travel order was signed by the Vice President, the staff will forward the same to the requester and/or concerned offices.\n4. The Records office or the VP staff will release the Travel Order to the\nrequester.\n\nPERSON RESPONSIBLE: Admin. Aide/Asst. Office of the President or Vps, President/Vice President, Admin. Aide Records and Freedom of Information Office/Cluster Vice Presidents\n\nFEES TO BE PAID: NONE\nPROCESSING TIME: 1 hour and 45 minutes"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B57-Feedback and Complaints Mechanism.txt", "chroma:document": "VIII. Feedback and Complaints Mechanism\n\nFEEDBACK AND COMPLAINTS MECHANISM\n\nHow to send feedback \n1. Accomplish our feedback form available at the Public Assistance and Complaint Desk and drop it in the Suggestion Drop Box;\n2. Directly email us at mail@cspc.edu.ph or president@cspc.edu.ph\n3. Call us at 288-4425; and/or talk to our Officer of the Day at the Public Assistance and Complaint Desk (PACD)\n\n\nHow feedback is processed\nEvery afternoon (weekdays) at 3 00 PM, the Public Information Officer (PIO) or his authorized representative opens the dropbox and compiles submitted feedbacks \n\nFeedbacks requiring actions/answers are forwarded to concerned offices and they are required to respond within three working (3) days upon the receipt of the feedback. \n\nThe Public Information Officer (PIO) will give feedback to the client within seven (7) working days upon receipt of the response/action taken.\n\n\nHow to file a complaint\nAccomplish the client Complaint Form available at the Public Assistance Complaint Desk (PACD) or can be downloaded at CSPC Official Website thru: www.cspc.edu.ph\n\nComplaints can also be filed via email at mail@cspc.edu.ph\n\nThe following information MUST be provided.\n\u2022 Name of Complainant\n\u2022 Name of person being complained\n\u2022 Incident\n\u2022 Evidence (if applicable)\n\nCall us at 288-4425; and/or talk to our Officer of the Day at the Public Assistance and Complaint Desk (PACD)\n\n\nHow complaints are processed\nThe Complaints Officer opens the complaints dropbox or email account daily.\n\nUpon evaluation, the Complaints Officer shall start the investigation and forwards the verified complaint/s to the concerned office/personnel for an explanation within three working (3) days upon receipt of the complaint/s. \n\nThe Complaints Officer will submit a report to the Head of Agency for review, validation and appropriate action. \n\nThe Complaints Officer will give feedback to the client within seven (7) working days upon implementation of the action."}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B57-Feedback and Complaints Mechanism.txt", "chroma:document": "The Complaints Officer will give feedback to the client within seven (7) working days upon implementation of the action.\n\n\nCONTACT INFORMATION\nContact Center ng Bayan (CCB)\nText: 09088816565\nCall: 1-6565\nLog-in at: www.contactcenterngbayan.gov.ph\n\nCitizen\u2019s Complaint Center\nDial or Text: 8888\nLog-in at: https://8888.gov.ph\n\nAnti-Red Tape Authority (ARTA)\n1-ARTA (12782) (02) 8246-7940\n0920-925-3078 / 0998-856-8338\nE-mail: complaints@arta.gov.ph"}


created_at: 2024-10-12 15:33:59
topic: persistent://default/default/1581803f-29f1-4ff6-a891-a5b973959c87
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B58-List of Offices.txt", "chroma:document": "IX. List of Offices\n\nOFFICE, OFFICE LOCATION, and CONTACT INFORMATION\n\nOFFICE OF THE PRESIDENT\nOffice of the President \n2nd Floor, Administration Bldg.\nmail@cspc.edu.ph\n(054) 2884421 to 23 loc. 101 or 102\n09171207073\n\nOffice of the Board Secretary \n2nd Floor, Administration Bldg.\nboardsecretary@cspc.edu.ph\n(054) 2884421 to 23 loc. 176\n\nInternal Audit Services (IAS) \n2nd Floor, Duran Hall internalaudit@cspc.edu.ph\n(054) 2884421 to 23 loc.166\n09177042741\n\nCurricular Reforms, Quality Assurance & Management Services(CRQAMS)\n2nd Floor, Duran Hall\nqams@cspc.edu.ph\n(054) 2884421 to 23 loc. 123\n09177020644\n\nInstitutional Planning and Development Office (IPDO) \n2nd Floor, Administration Bldg.\nplanning@cspc.edu.ph\n(054) 2884421 to 23 loc. 107\n09177016237\n\nCenter for International Relations, and Linkages (CIRL) \n2nd Floor, Multi-Purpose Building II\ncspcinternational@cspc.edu.ph;\n(054) 2884421 to 23 loc 206\n09177146171\n\nManagement Information and Communications Technology (MICT) \n2nd Floor, CME Techno Hub Building\nmict@cspc.edu.ph\n(054) 2884421 to 23 loc. 160\n9177146558\n\nPublic Relations, and Alumni Affairs Services (PRAAS) \n2nd Floor, Duran Hall oprkm@cspc.edu.ph\n(054) 2884421 to 23 loc. 204\n09177018909\n\nCenter for Gender and Development Office (CGAD) \n2nd Floor, Academic Building I\ngad@cspc.edu.ph\n(054) 2884421 to 23 loc. 200\n09177146553\n\nCenter for Rinconada Culture, and the Arts (CRCA) \n3rd Floor, Supply and\nProperty Building\ncspc_crca@cspc.edu.ph\n(054) 2884421 to 23 loc. 211\n09177008003\n\nLegal Office \n2nd Floor, Duran Hall \nlao@cspc.edu.ph\n(054) 2884421 to 23 loc. 217\n09176339267\n\nBicol Consortium for Industries, Energy and Emerging Technology Research and Development (BCIEERD) \n3rd Floor, Center for Innovation and Technology Development Bldg. \nbcieerd@cspc.edu.ph\n(054) 2884421 to 23 loc.187\n09177018438\n\n\nOFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND FINANCE"}


created_at: 2024-10-12 15:33:59
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{"source": "c:\\Users\\Chen Sayson\\OneDrive - Camarines Sur Polytechnic Colleges\\Documents\\CSPC CONVERSATIONAL AGENT\\Extracted Texts\\Citizens Charter\\B58-List of Offices.txt", "chroma:document": "OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND FINANCE \n\nOffice of the Vice President for Administration And Finance \n2nd Floor, Food Laboratory\nvpadmin@cspc.edu.ph\n(054) 2884421 to 23 loc. 109\n09177006503\n\nChief Administrative Office (CAO) \n2nd Floor, Duran Hall \ncao@cspc.edu.ph\n(054) 2884421 to 23 loc. 216\n09176249039\n\nSupervising Administrative Office (SAO) \n2nd Floor, Duran Hall \nsao@cspc.edu.ph\n\nBudget Office \n2nd Floor, Food Laboratory Building\ncspcbudget@yahoo.com\n(054) 2884421 to 23 loc. 112\n09176217901\n\nSupply and Property Management Office (SPMO) \n2nd Floor, Supply and\nProperty Building\nspmo@cspc.edu.ph\n(054) 288-4434 loc. 104\n09177006650\n\nHuman Resource Management and Development Office (HRMDO)\n2nd Floor, Administration Bldg.\nhrdo@cspc.edu.ph\nhrmo@cspc.edu.ph\n(054) 288-4434 loc. 108\n09177005998\n\nGeneral Services Unit (GSU) \n2nd Floor, Administration Bldg.\ngsu@cspc.edu.ph\n(054) 2884421 to 23 loc. 100\n09177146522\n\nRecords and Freedom of Information Office (RFOI) \n2nd Floor, Administration Bldg.\nrecords@cspc.edu.ph\ndocumentcontrol@cspc.edu.ph\nefoi@cspc.edu.ph\n(054) 2884421 to 23 loc. 113\n09176237344\n\nProcurement Office \n3rd Floor, Center for Innovation and Technology Development Bldg.\nprocurement@cspc.edu.ph\n(054) 2884421 to 23 loc. 104\n09176298311\n\nAccounting Office \n2nd Floor, Food Laboratory Building\naccounting@cspc.edu.ph\n(054) 288-4434 loc. 110\n\nCashiering and Disbursing Office \n2nd Floor, Food Laboratory Building\ncashier@cspc.edu.ph\n(054) 2884421 to 23 loc. 130\n09176335927\n\nPhysical Plant and Facilities Management Services (PPFMS) \n1st Floor, Academic Building V Ground Floor\nppfms@cspc.edu.ph\n(054) 2884421 to 23 loc. 159\n09293175353\n\nHealth and Environment Management Services (HEMS) \nAcademic Building V \ncollegeclinic@cspc.edu.ph\n(054) 2884421 to 23 loc. 117\n09177146561\n\n\nOFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS"}


created_at: 2024-10-12 15:33:59
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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B01-Applying for Entrance Examination (Freshmen and Transferees).txt


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TOPIC 34: APPLYING FOR ENTRANCE EXAMINATION (FRESHMEN AND TRANSFEREES)
    
Online Application via SIAS

The office of the Student Testing and Admission adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of applications. It caters to freshmen and transferee applicants applying for enrolment in the College. It includes testing and monitoring of the enrollment 
procedures.

The school’s administration must take into account the predominantly human element that it serves. Based on its mission and vision, it has the freedom to determine its own policies, standards, regulations in making education accessible for all. Foremost, the Admission Service promotes the CSPC’ean Education 
through first-hand information and the assessment including the placement of student applicants.


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Office or Division: STUDENT TESTING AND ADMISSION (STA)
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Incoming first year students and transferees
 
CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
1. Duly accomplished Application Form (download @ https://my.cspc.edu.ph/) - (Office of the Student Testing and Admission / Download form from the link provided)
2. Passport size pictures w/ blue background (2 copies) - (Photo Studio)
3. Automated School Form 9 (SF9) Grade 11 (1 copy) - Photocopy - (Senior High School)
4. Automated School Form 10 (SF10) Grade 9 and 10 (1 copy) - Photocopy - (Junior High School)
 
CLIENT STEPS
1. Visits and access the Student Portal Website (https://my.cspc.edu.ph/) and click Admission button for transition.
Note: Application for CET may be done online or walk-in. For walk-in applicants they will be assisted by the STA staff.
2. Click New Application for encoding of personal information and 
uploading requirements (subject to Data Privacy/compliance) 
3. Applicants will be informed of schedule, time, and venue of the conduct of CSPC-CET through posting on CSPC Student Testing 
and Admission FB Page and SIAS.
Note: If all requirements are checked, the system automatically displays the date and time of CET. If not completely checked no schedule is displayed.
4. Proceeds to examination venue and presents to the Proctor the required documents.
5. Wait for the results to be released.

Agency Action: 
3. Schedules applicant when to take the examination
Fees to be paid: None
Processing Time: 2 minutes
Person Responsible: Admission Assistant or STA Staff Student Testing and Admission Office
4. Checks and verifies requirements.
4.1 Administer the CSPC-College Entrance Examination Test (CSPC-CET)
4.2 Check the results of the College Admission Test.
4.3 Make a summary list of the results.
5. Post the results of the College Admission Test.


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Person Responsible: Student Applicant and Psychometrician, or Admission Assistant or STA Staff Student Testing and Admission Office

TOTAL:
Fees to be paid: None
Processing Time: 2 hours, 22 minutes


key: source
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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B02-Applying for Entrance Examination (Graduate School Students).txt


key: chroma:document
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APPLYING FOR ENTRANCE EXAMINATION (GRADUATE SCHOOL STUDENTS)
Online Application via SIAS

The office of the Student Testing and Admission adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of applications. It caters to graduate school applicants applying for enrolment in the College. It includes testing and monitoring of the enrollment procedures.
 
The school’s administration must take into account the predominantly human element that it serves. Based on its mission and vision, it has the freedom to determine its own policies, standards, regulations in making education accessible for all. Foremost, the Admission Service promotes the CSPC’ean Education through first-hand information and the assessment including the placement of student applicants.

Office or Division: STUDENT TESTING AND ADMISSION (STA)
Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Incoming graduate school students and transferees

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
1. Duly accomplished Application Form (Download @ https://my.cspc.edu.ph/)
   Where to secure: Office of the Student Testing and Admission / Download from the provided link
2. Passport-size picture with blue background (1 copy)
   Where to secure: Photo Studio
3. Transcript of Records (1 Photocopy)
   Where to secure: Last School attended
4. Concept Paper 
   Where to secure: Client
5. Receipt of Payment
   Where to secure: Cashier’s Office

CLIENT STEPS
1. Visits and accesses the Student Portal Website and clicks the Admission button to start the application.
2. Clicks “New Application” to encode personal information and upload the required documents (subject to Data Privacy compliance).
3. Proceeds to the Cashier’s Office to pay the application fee.
4. Presents the official receipt and the required documents to schedule the CET (College Entrance Test).
5. Returns on the scheduled date to take the College Entrance Test.


key: chroma:document
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AGENCY ACTIONS
1. For walk-in applicants, STA staff assists with the process.
3. Receives payment and issues an official receipt.
4. Checks the completeness of the requirements.
5. Administers the CSPC College Entrance Examination (CET) on the scheduled date and time.
Checks the results of the College Admission Test.
Creates a summary list of the results.
Posts the results of the College Admission Test on the STA Official Facebook page.

Person Responsible: Student Applicant, Psychometrician, STA Staff (Student Testing and Admission Office)

TOTAL:
Fees to be paid: Php 100.00
processing Time: 3 hours


key: source
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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B03-Applying for Shifting or Re-Admission.txt


key: chroma:document
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APPLYING FOR SHIFTING / RE-ADMISSION

It caters to CSPC students applying for shifting in the College.

The school’s administration must take into account the predominantly human element that it serves. Based on its mission and vision, it has the freedom to determine its own policies, standards, regulations in making education accessible for all. Foremost, the Admission Service promotes the CSPC’ean Education through first-hand information and the assessment including the placement of student applicants.

Office or Division: STUDENT TESTING AND ADMISSION
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: CSPC enrolled students

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
APPLYING FOR SHIFTING:
1. Shifting Form - (Dean’s Office)
2. 2x2 size picture w/ white background (1 copy) - Photo Studio
3. Certificate of Grades (1 Photocopy) - Student Registration and Records Office
APPLYING FOR RE-ADMISSION
1. Re-admission Form Dean’s Office
2. 2x2 size picture w/ white background (1 copy) - Photo Studio
3. Certificate of Grades (1 Photocopy) - Student Registration and Records Office

CLIENT STEPS
1. If applying for shifting, secure a shifting form from the Deans Office and fill- up the form
If applying for re-admission, secure a re-admission form from the Dean’s Office and fill-up the form
2. Submit the accomplished shifting/re-admission form together with the required requirements
3.Wait for the results to be released

AGENCY ACTIONS
1. Checks the completeness of the requirements
2. Release of list of approved applicants

PERSON RESPONSIBLE: Admin. Aide or Program Chair Dean’s Office, CARECOM and Admin. Aide Student Testing and Admission Office and the Admin. Aide Student Testing and Admission Office

TOTAL: 
Fees to be paid: None
Processing Time: 21 minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B04-Administering of Personality or IQ Tests.txt


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ADMINISTERING OF PERSONALITY/IQ TESTS

The testing service evaluates job applicants for employment through the utilization of a variety of pre-prepared/standardized evaluations including mental ability, aptitude, personality, interest, and adjustment.

Office or Division: STUDENT TESTING AND ADMISSION
Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Job Applicants

CHECKLIST OF REQUIREMENTS and WHERE TO SECURE
None

CLIENT STEPS
1. Proceed to the Testing Center and take the examination on the scheduled date set by HRMDO
2. Wait for the results to be released

AGENCY ACTIONS
1. None
2. Psychometrician check and evaluate the test result
2.1 The result shall be forwarded to the HRMDO.

PERSON RESPONSIBLE: Job Applicants Psychometrician and Psychometrician Student Testing and Admission Office

TOTAL:
FEES TO BE PAID: None
PROCESSING TIME: 3 Days,2 Hours


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B05-Availing of Counseling Services.txt


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AVAILING OF COUNSELING SERVICES

Counseling Service is the heart of the Guidance Services, the most vital part of the entire guidance program. The Counseling Program requires an awareness of the real-life environment in order to reveal the dynamic conditions, which include social, cultural, economic and political factors, especially the value structure. Counseling is aimed at assisting an individual towards self-knowledge, self-realization and self-development by facilitating progressive improvement so that students can eventually solve their own problems unassisted.

Students may avail of the counseling services anytime as self-referral.

Office or Division: CENTER FOR GUIDANCE SERVICES
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Students, Employees

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
None

CLIENT STEPS
1. Avail of Counseling at any time.
2. Provide necessary guidance and counseling intervention.
3. Go back to the Guidance Office for follow-up or clarifications if needed.

AGENCY ACTIONS
1. Conducts a short informal interview.
2. Conducts necessary guidance and counseling intervention.
2.1 Records any data obtained.
3. Conducts follow-up sessions if needed.

PERSON RESPONSIBLE: Guidance Counselor and Guidance Office

TOTAL:
FEES TO BE PAID: None
PROCESSING TIME: 1 Hour


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B06-Referring a Students for Counseling.txt


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REFERRING A STUDENT/S FOR COUNSELING

Counseling Service is the heart of the Guidance Services, the most vital part of the entire guidance program. The Counseling Program requires an awareness of the real-life environment in order to reveal the dynamic conditions, which include social, cultural, economic and political factors, especially the value structure. Counseling is aimed at assisting an individual towards self-knowledge, self-realization and self-development by facilitating progressive improvement so that students can eventually solve their own problems unassisted.

Referrals may be made by the class advisers, administrators, teachers, or peers/co-students.

Office or Division: CENTER FOR GUIDANCE SERVICES
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
1. Duly accomplished Referral Slip Form (1 original) Guidance Office or Dean’s Office

CLIENT STEPS
1. form from the Guidance Office or the Dean’s Offices.
2. Go back to the Guidance office and submit the duly accomplished Referral Slip Form.
3. Conduct a follow- up or refer back to the Guidance

AGENCY ACTIONS
1. Issues the Referral Slip Form.
2. Receives the accomplished Referral Slip and checks the completeness and issues Call Slip to the student being referred.
3. Upon visit of the student to the Guidance Office, the Guidance Counselor:
3.1 Conducts initial counseling session and conducts a needs assessment to find out if the counselee needs further counseling or follow-up.
3.2 Accomplishes the Return Slip for Referral and sends it to the person who referred the student/s.

PERSON RESPONSIBLE: Guidance Counselor/Staff Guidance Office

TOTAL:
PROCESSING TIME: 1 day, 1 hour, 2 minutes
FEES TO BE PAID: None


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B07-Applying for Enrolment (Freshmen).txt


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APPLYING FOR ENROLMENT (Freshmen)
(Online Enrolment Via SIAS)

The office of the Student Registration and Records adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of enrolment. The procedure is presumed that the applicant has submitted complete admission requirements upon application for CET.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Incoming Freshmen

CHECKLIST OF REQUIREMENTS and WHERE TO SECURE
1. Recent Passport-sized picture with white background and name tag (1 pc.) - Any Photo Studio
2. Senior High School Report Card (F138) (Original and 1 pc. photocopy) - Previous school attended
3. Form 137 (original copy valid for CSPC can be submitted on a later date) - Previous school attended
4. PSA/NSO Birth Certificate (1 pc. clear photocopy)- Philippine Statistics Authority (PSA) Municipal/Local Civil Registrar’s Office
* Municipal Form No. 102 is required if the PSA/ NSO Birth Certificate has blurred/unreadable entries
5. Certificate of Good Moral Character (original and 1 pc. photocopy) - Previous school attended
6. Long Size White Mailing Envelope ( 1 pc.) - Requesting entity
7. Long size brown envelope (1 pc.) - Requesting entity
8. Marriage Certificate for Married Female Applicant (1 pc. clear photocopy) - Philippine Statistics Authority (PSA)
9. Print-out of Student Information Sheet (SIS) (1 original copy) - Download form from the link provided


key: chroma:document
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CLIENT STEPS
1. Visit and access the CSPC Student Portal using the Student ID Number provided upon admission application for enrollment.
2. Select "Enrolment," input the Student ID Number and account password to display class schedules, tick the desired subjects, click the "Enroll" button, and then screenshot or download the class schedule for printing.
3. Secure the Certificate of Assessment from the Dean’s Office at a convenient time before the opening of classes.
4. Secure the Certificate of Enrolment from the Student Registration and Records Office at a convenient time before the opening of classes.

AGENCY ACTIONS
1.None
2.The Dean’s Office staff will check the applicant's subjects, and if found correct, will validate the enrollment.
3. The Dean’s Office staff prints and issues the Certificate of Assessment to the student.
4. The Registrar’s staff checks the validation of enrollment, then prints and issues the Certificate of Enrolment to the student.

PERSON RESPONSIBLE: Admin. Aide, Dean’s Office; Admin. Aide, Student Registration and Records Office.

TOTAL:
FEES TO BE PAID: For succeeding requests Php30.00
PROCESSING TIME: 15 minutes


key: source
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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B08-Applying for Enrolment (Transferees).txt


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APPLYING FOR ENROLMENT (Transferees)
Online Enrolment via SIAS

The office of the Student Registration and Records adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of enrolment. The procedure is presumed that the applicant have submitted complete admission requirements upon application for CET.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Transferees

CHECKLIST OF REQUIREMENTS and WHERE TO SECURE
1. Recent Passport-sized picture with white background and nametag (1 pc.) - Any Photo Studio
2. Transcript of Records / Certificate of Grades (original and 1 pc. photocopy) - Previous school attended
3. Honorable Dismissal / Certificate of Eligibility to Transfer (Original) - Previous school attended
4. Transcript of Records (original copy valid for CSPC for submission two weeks after start of classes) - Previous school attended 
5. PSA/NSO Birth Certificate (1 pc. clear Photocopy) - Philippine Statistics Authority (PSA) Office Municipal/Local Civil Registrar’s Office
* Municipal Form No. 102 is required if the PSA/NSO Birth Certificate has blurred/ unreadable entries 
6. Certificate of Good Moral Character (original and 1 pc. photocopy) - Previous school attended
7. Long Size White Mailing Envelope (1 pc. ) - Any school supplies store
8. Long size brown envelope (1 pc.) - Any school supplies store
9. Print-out of Student Information Sheet (SIS) (1 original copy) - Download form the link provided
10. Marriage Certificate for Married Female Applicant (1 pc. clear photocopy) - Philippine Statistics Authority (PSA) Office


key: chroma:document
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CLIENT STEPS
1. Consult the College Dean to evaluate possible subjects for credit.
2. Visit and access the CSPC Student Portal using the Student ID Number provided upon application for admission for enrollment. Note: The Student ID Number is given to the student upon application for admission.
3. Select "Enrolment," input the Student ID Number and account password to display class schedules, tick the desired subjects, click the "Enroll" button, and then screenshot or download the class schedule for printing.
4. Secure the Certificate of Assessment from the Dean’s Office at a convenient time before the opening of classes.
5. Secure the Certificate of Enrolment from the Student Registration and Records Office at a convenient time before the opening of classes.

AGENCY ACTIONS
1. The College Dean conducts an evaluation of the subjects.
2. None
3. The Dean’s Office staff will check the applicant's subjects, and if found correct, will validate the enrollment. 
4. The Dean’s Office staff prints and issues the Certificate of Assessment to the student.
5. The Registrar’s staff checks the validation of enrollment, then prints and issues the Certificate of Enrolment to the student.

PERSON RESPONSIBLE: Applicant; Admin. Aide, Dean’s Office; Admin. Aide, Student Registration and Records Office.

TOTAL:
FEES TO BE PAID: For succeeding requests Php30.00
PROCESSING TIME: 18 Minutes


key: source
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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B09-Applying for Enrolment (Current and Returning Students).txt


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APPLYING FOR ENROLMENT (Current / Returning Students)
Online Enrolment via SIAS

The office of the Student Registration and Records adopts the Student Information and Accounting System (SIAS) for effective and efficient processing of enrolment.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Current Students / Returning Students

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
1. Clearance (1 Copy) - Accounting Office – Window 1

CLIENT STEPS
1. Settle and clear all semestral requirements.
2. Verify the SIAS update by checking for the completeness of grades, compliance with prerequisites, and retention policy. Note: Students who are on probationary status or covered by the retention policy are advised to see the Dean and Director of the Student Registration and Records Office (SRRO) before enrolling online.
3. Proceed to online enrollment.
4. Select "Enrolment," input the Student ID Number and account password to display class schedules; if there are no errors, tick the desired subjects and click the "Enroll" button. Then, screenshot or download the class schedule for printing.
5. Secure the Certificate of Assessment from the Dean’s Office at a convenient time before the start of classes.
6. Secure the Certificate of Enrolment from the Student Registration and Records Office at a convenient time before the start of classes

AGENCY ACTIONS
1-4. None
5. The Dean’s Office staff prints and issues the Certificate of Assessment to the student.
6. The SRRO staff checks the validation of enrollment, then prints and issues the Certificate of Enrolment to the student.

PERSON RESPONSIBLE: Admin. Aide, Dean’s Office; Student; Admin. Aide, Student Registration and Records Office.

TOTAL:
FEES TO BE PAID: Php30.00
PROCESSING TIME: 14 Minutes


key: source
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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B10-Applying for Authentication of Academic Records.txt


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APPLYING FOR AUTHENTICATION OF ACADEMIC RECORDS

This service is for authenticating copy of scholastic and other documents issued by the Student Registration and Records Office.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Graduates/Alumni, Current Students

CHECKLIST OF REQUIREMENTS and WHERE TO SECURE
1. Original and Photocopy/ies of the academic records for authentication - Client
2. Receipt of payment (1 Original) - Cashier’s Office
3. Transaction slip (1 Original) - Student Registration and Records Office

CLIENT STEPS
1. Secure the Transaction Slip at the Student Registration and Records Office.
2. Proceed to the cashier’s office for payment.
3. Present the Official Receipt (OR) and Transaction Slip, along with the documents for authentication, to the Student Registration and Records Office staff at the Transaction Window.
4. Claim the requested documents.

AGENCY ACTIONS
1. Receives and checks the documents, then advises the client to proceed to the Cashier’s Office.
2. Receives payment and issues the official receipt.
3. Receives the documents and counter-checks the photocopy against the original documents. 3.1 The Director of the SRRO then authenticates the documents.
4. Records in the releasing logbook and releases the documents. The client then signs in the releasing logbook.

PERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Cashier, Cashier’s Office; Director, Student Registration and Records Office.

TOTAL:
FEES TO BE PAID: Php 10.00/ page
PROCESSING TIME: 13 Minutes, 30 Seconds


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B11-Applying for Certification, Authentication and Verification (CAV) of Academic.txt


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APPLYING FOR CERTIFICATION, AUTHENTICATION AND VERIFICATION (CAV) OF ACADEMIC RECORDS

This service aims to assist the students and graduates who is seeking employment here and abroad in attesting that their academic documents are genuine and authentic.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Alumni / Current Students

CHECKLIST OF REQUIREMENTS and WHERE TO SECURE
1. Original and Photocopy of Transcript of Records - Student’s Personal Copy
2. Original and Photocopy of Diploma - Student’s Personal Copy
3. Official Receipt of Payment (1 Original) - Cashier’s Office – Window 1
4. Long Size Brown Envelope (1 piece) - Any store
5. Special Power of Attorney (if requesting via authorized representative) (Original or
Photocopy) - Any notarial office
6. ID of the document owner, and the authorized representative (1 photocopy) - Client

CLIENT STEPS
1. Fill out the Transaction Slip at the Student Registration and Records Office Transaction Window.
2. Submit the documentary requirements at the Student Registration and Records Office Transaction Window.
3. Pay the CAV fee and authentication of the OTR and Diploma at the Cashier’s Office.
4. Present the official receipt to the Student Registration and Records Office staff.
5. Claims the CAV.

AGENCY ACTIONS
1. Receives the Transaction Slip.
2. Receives and checks the document for completeness. If everything is in order, advises the client to proceed to the Cashier’s Office. If not in order, returns the documents to the client and informs him/her of the deficiency.
3. Receives payment and issues the official receipt.
4. Receives the official receipt and advises the client to come back after 3 days for processing of documents.
5. Releases the document and allows the client to sign in the releasing logbook.
 
PERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Admin. Aide, Cashier’s Office.


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TOTAL:
FEES TO BE PAID: CAV: Php 40.00
      Authentication: Php 10.00 per page
       Certification: Php 30.00
PROCESSING TIME: 3 Days, 30 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B12-Applying for Issuance of Credentials (Official Transcript of Records, Certifications,.txt


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APPLYING FOR ISSUANCE OF CREDENTIALS (OFFICIAL TRANSCRIPT OF RECORDS, CERTIFICATIONS, OTHERS)

Credentials are issued to students of the college who wish to seek employment, take board examinations, and for purposes of admission.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Alumni, Board Examinees, Transferees

CHECKLIST OF REQUIREMENTS and  WHERE TO SECURE
1. Transaction Slip - Student Registration and Records Office Transaction Window
2. Duly approved clearance (1 Original) - Accounting and Billing Section – Window 1
3. Documentary stamp ( 1 pc.) - BIR or Municipal Treasurer’s Office
4. Passport-sized picture with white background and nametag (OTR for board examination) (1 pc.) - Photo studio preferred by client
5. Official receipt of payment - Cashier’s Office – Window 1
6. Authorization Letter (if requesting via authorized representative)(Original or Photocopy) - Client
7. Photocopy of ID (of the document owner, and the authorized representative, 1 pc. each) - Client

CLIENT STEPS
1. Fill out the Transaction Slip at the Student Registration and Records Office.
2. Secure the clearance form from the Accounting and Billing Office. 
Note: For graduates of 2017 and onwards, secure a copy of the accomplished clearance from the Accounting and Billing Office.
3. Secure the signatures of the concerned college officials indicated in the clearance form.
4. Pay the required fees at the Cashier’s Office.
5. Present the duly accomplished clearance to the Student Registration and Records Office staff.
6. Claim the credentials requested


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AGENCY ACTIONS
1. Receives the duly accomplished form.
2. Verifies the student record, signs, and releases the clearance.
3. Sign the clearance form.
4. Checks the documents, receives payment, and issues the receipt.
5. Receives and checks the completeness of the clearance and other requirements.
5.1 If everything is in order, advises the client to come back after 3 days. If   not in order, returns the documents to the client and informs him/her of the noted deficiency/ies. 
5.2 Processes the requested credentials.
6. Releases the requested credentials.

PERSON RESPONSIBLE: Respective Deans, SASO Director, Guidance Counselor, Alumni Treasurer, SRR Director, Admin. Aide from the Cashier’s Office, and Admin. Aide from the Student Registration and Records Office

TOTAL:
FEES TO PAID:certification fee is Php 30.00, and the fee for the Official Transcript of Records (OTR) is Php 50.00 per page.
PROCESSING TIME: 3 Days, 25 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B13-Applying for Re-Issuance of Diploma.txt


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APPLYING FOR RE-ISSUANCE OF DIPLOMA

Re-issuance is granted to students whose diploma was lost, or damaged, and is beyond recovery. In case of lost, damaged diploma, a duly notarized affidavit should be submitted.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Alumni

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
1. Transaction Slip - Student Registration and Records Office - Transaction Window
2. Affidavit (Notarized, 1 pc. original copy) - Any notarial office
3. Receipt of Payment (1 pc. original copy) - Cashier’s Office
4. Documentary Stamp (1 pc.) - BIR or Municipal Treasurer’s Office
5. Duly accomplished clearance (1 Original) - Accounting and Billing Office
6. Authorization Letter (if requesting via authorized representative) (original or 1 pc. photocopy) - Client
7. Photocopy of ID (of the document owner, and the authorized representative , 1 pc. each) - Client

CLIENT STEPS
1. Fill out a transaction slip at the Student Registration and Records Office.
2. Secure clearance form from the Accounting and Billing Office.
Note: For graduates from 2017 to the current year, secure a copy of the  accomplished clearance.
3. Secure signatures of concerned officials indicated in the clearance form.
Note: For those with a copy of clearance from the Accounting and Billing, skip Step 3 and proceed to the Cashier’s Office.
4. Pay the required fees at the Cashier’s Office.
5. Present the duly filled-out Transaction Slip, accomplished clearance, duly notarized affidavit, and receipt of payment to the Student Registration and Records Office staff.
6. Claim the diploma.


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AGENCY ACTIONS
1. Receives the duly accomplished form.
2. Verifies student record, signs, and releases clearance.
3. Sign the clearance form
4. Checks documents, receives payment, and issues receipt.
5. Receives and checks for completeness of requirements.
5.1 If in order, advises the client to come back after 3 days; if not in order, returns the documents and informs them of the noted deficiencies.
5.2 Processes the requested diploma.
6. Releases the diploma.

PERSON RESPONSIBLE: Respective Deans, SASO Director, Guidance Counselor, Alumni Treasurer, SRR Director, Admin. Aide, Cashier’s Office, Admin. Aide, Student Registration and Records Office.

TOTAL:
FEES TO BE PAID: Diploma - Php100.00
PROCESSING TIME: 3 Days, 28 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B14-Applying for Issuance of Honorable Dismissal or Certificate of Eligibility to Transfer.txt


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APPLYING FOR ISSUANCE OF HONORABLE DISMISSAL/CERTIFICATE OF ELIGIBILITY TO TRANSFER

Honorable Dismissal/Certificate of Eligibility to Transfer is issued to students who will transfer to other school.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Transferee, Alumni

CHECKLIST OF REQUIREMENTS
1. Transaction Slip - Student Registration and Records Office Transaction Window
2. Duly approved clearance - Dean’s Office
3. Documentary Stamp (1 pc.) - BIR or Municipal Treasurer’s Office
4. Receipt of Payment ( original copy ) - Cashier’s Office – Window 1

CLIENT STEPS
1. Fill out the Transaction Slip at the Student Registration and Records Office.
2. Secure the Clearance Form at the Accounting and Billing Section.
3. Secure signatures of officials indicated in the clearance form.
4. Pay required fees at the Cashier’s Office.
5. Present the Transaction Slip, receipt of payment, and clearance to the Student Registration and Records Office staff.
6. Claim the Honorable Dismissal/Certificate of Eligibility to Transfer.

AGENCY ACTIONS
1. Receives the duly accomplished form and advises the student to secure clearance.
2. Verifies student account/records.
3. Verifies the duly signed clearance.
4. Receives payment and issues an official receipt.
5. Receives and checks for completeness of documents. 
5.1 Advises the client to come back after 3 days.
5.2 Prepares the Honorable Dismissal/Transfer Credential.
6. Releases the document and instructs the client to sign at the Releasing Logbook.

PERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Admin. Aide, Accounting Office; Respective Deans; SASO Director; Guidance Counselor; Alumni Treasurer; SRR Director; Admin. Aide, Cashier’s Office.

TOTAL:
FEES TO BE PAID: Php 30.00
PROCESSING TIME:3 Days, 20 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B15-Applying for Graduation.txt


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APPLYING FOR GRADUATION

A graduating student is required to file Application for Graduation within one month after enrolment in the last semester of the course to be included in the list of Candidates for Graduation.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS
1. Residency in the College (At least one year) - Dean’s Office
2. Must have submitted duly accomplished Application Form (1 copy) - Student Registration and Records Office
3. Must have passed the Comprehensive Examination (Graduate School) - Guidance Office
4. Must have successfully defended his/her thesis and submitted bound copies of the Blue Book (Terminal Years) - Dean’s Office

CLIENT STEPS
1. Secure the application form from the Student Registration and Records Office.
2. Secure approval from the Program Chair.
3. Secure approval from the Dean.
4. Submit the duly accomplished Application Form to the Student Registration and Records Office for evaluation.

AGENCY ACTIONS
1. Releases the Application Form to the student.
2. Approves the Application Form of the student.
3. Approves the Application Form of the student.
4. Receives the accomplished Application for Graduation, verifies the student record, and if no deficiencies are noted, advises the student to pay the required fees.

PERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Program Chair; Dean, Dean’s Office.

TOTAL: 
FEES TO BE PAID: None
PROCESSING TIME: 15 minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B16-Applying for Cross-Enrolment.txt


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APPLYING FOR CROSS-ENROLMENT

Application to cross-enroll in other school shall be done by the student within the period of registration. A student may cross-enroll if he is a member of the graduating class and has remaining subjects to be taken and is not offered during the current semester, subject to the policies of the college.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Complex
Type of Transaction: G2G – Government to Government
Who may avail: Current student

CHECKLIST OF REQUIREMENTS
1. Letter of Recommendation from the Dean (1 Copy) - Dean’s Office
2. Filled – out Transaction Slip (1 Copy) - Registration and Records Office Transaction Window
3. Official Receipt of Payment for Certification (1 Original) - Cashier’s Office

CLIENT STEPS
1. Secure the Transaction Slip at the Student Registration and Records Office.
2. Secure Dean’s recommendation
3. Submit the recommendation to the Student Registration and Records Office.
4. Pay the required fees at the Cashier’s Office.
5. Present the Transaction Slip, recommendation from the Dean, and receipt of payment to the Student Registration and Records Office Admin. Aide.
6. Claim the certification/permit to cross enroll/request for cross enrollment.

AGENCY ACTIONS
1. Advises the student to secure a recommendation from the Dean.
2. Verifies the student record.
3. Evaluates the subjects and advises the student to pay for the certification/permit to cross enroll.
4. Issues official receipt.
5. Receives and checks documents. 
5.1 Advises the client to come back after 3 days. 
5.2 Prepares the permit to cross enroll.
6. Releases the certification/permit to cross enroll and lets the client sign in the Releasing Logbook.

PERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office; Dean, Dean’s Office; Admin. Aide, Cashier’s Office.

TOTAL
FEES TO BE PAID: Php 30.00
PROCESSING TIME: 3 Days, 20 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B17-Applying for Adding or Dropping of Subjects.txt


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APPLYING FOR ADDING/DROPPING OF SUBJECTS

Per policy, a student with valid reason(s) may request for dropping, adding and changing of subjects within the first two weeks of classes. An approved form must be accomplished and submitted to the Student Registration and Records Office.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS
1. Transaction Slip - Student Registration and Records Office Transaction Window
2. Accomplished Adding/Dropping Forms duly approved by the College Deans and the Director of the SRRO (in 4 copies) - Student Registration and Records Office Transaction Window
3. Receipt for Adding/Dropping Fee (1 Original) - Cashier’s Office

CLIENT STEPS
1. Secure the Transaction Slip and Adding/Dropping Form at the Student Registration and Records Office. 
Note: For second courser, go to the Billing In-Charge for computation/adjustment.
2. Seek approval from the concerned Dean.
3. Pay the dropping/adding fee at the Cashier.
4. Submit copies of the approved form and official receipt to the Student Registration and Records Office for approval.
5. Submit copies of the approved forms to the concerned offices: Billing and Accounting, and the Dean.
6. Secure the updated Certificate of Enrollment at the Student Registration and Records Office.

AGENCY ACTIONS
1. Releases the form and instructs the client on how to fill it out.
2. Conduct the interview and instruct the student to inform their professors/instructors and secure their signatures.
3. Checks the subjects to be dropped/added and issues the official receipt.
4. Checks the form, approves the request, and secures a copy of the SRRO.
5. Effects adjustment in subjects and releases the new assessment to the student.
6. Releases the Certificate of Enrollment.


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PERSON RESPONSIBLE: Admin. Aide, Student Registration and Records Office and  Dean, Dean’s Office; Admin. Aide, Cashier’s Office. Admin. Aide Accounting Office

TOTAL:
FEES TO BE PAID: Php 15.00/subject
PROCESSING TIME: 24 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B18-Request for the Change or Correction of Grades.txt


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REQUEST FOR THE CHANGE / CORRECTION OF GRADES

No Instructor shall change any grade after the report has encoded in the SIAS, and Grade Sheets have been submitted to the Student Registration and Records Office. In exceptional cases, changes in the final grades of students should be done only by authorized staff of the Student Registration and Records Office and is subject to the policy for change/correction of final grades.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Instructors/Professors

CHECKLIST OF REQUIREMENTS and  WHERE TO SECURE
1. Duly approved Change/Correction of Grade Form - Student Registration and Records Office
1.1 Computation of the previous and new/corrected grade (1 Original) - Instructor

CLIENT STEPS
1. Secure the Change/Correction of Grade Form at the Student Registration and Records Office.
2. Submit the form, along with the old and new computation of grades, to the Dean for recommendation.
3. Secure the Change/Correction of Grade Form at the Student Registration and Records Office.
4. Submit the form, along with the old and new computation of grades, to the Dean for recommendation.
5. Prints updated grading sheets from the SIAS and submits copies to the Dean’s Office and the Student Registration and Records Office.

AGENCY ACTIONS:
1. Releases the Form.
2. Checks the validity of the reason for change/correction and makes the necessary recommendations.
3. Acts appropriately on the request.
4. Receives the request.
4.1 Advises the instructor to return the next working day.
5. Receives, records, and updates the file. 
5.1 Returns the duplicate copy to the instructor.

PERSON RESPONSIBLE: 
Instructor, Dean, Dean’s Office; VP for Academic Affairs, Office of the VP for Academic Affairs; Admin. Aide, Student Registration and Records Office; Dean, Dean’s Office; Admin. Aide, Student Registration and Records Office.


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B19-Request for Authority to Access SIAS Account for Grade Encoding.txt


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REQUEST FOR AUTHORITY TO ACCESS SIAS ACCOUNT FOR GRADE ENCODING

The schedule for the last day of inputting of final grades in the SIAS is embedded in the Academic Calendar. Inputting grades beyond the approved schedule must secure recommendation from the College Dean, and approval form the VPAA.

Office or Division: STUDENT REGISTRATION AND RECORDS OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Instructors/Professors

CHECKLIST OF REQUIREMENTS
1. Duly approved Authority to Access SIAS Account for Grade Encoding - Student Registration and Records Office
1.1 Computation of Grades (1 Original) - Instructor

CLIENT STEPS
1. Secure the Authority to Access SIAS Account for Grade Encoding Form at the Student Registration and Records Office.
2. Submit the form, along with the SIAS-generated Grading Sheet (for updating) and the computation of the final grades, to the Dean for recommendation.
3. Secure approval from the VP for Academic Affairs.
4. Submit to the Student Registration and Records Office for change/correction.
5. Prints updated grading sheets from the SIAS and submits copies to the Dean’s Office and the Student Registration and Records Office.

AGENCY ACTIONS
1. Releases the Form.
2. Checks the validity of the reason for change/correction and makes the necessary recommendations.
3. Acts appropriately on the request.
4. Receives the request. 
4.1 Advises the instructor to return the next working day.
5. Receives, records, and updates the file. 
5.1 Returns the duplicate copy to the instructor.

PERSON RESPONSIBLE
1. Instructor
2. Dean, Dean’s Office
3. VP for Academic Affairs Office of the VP for Academic Affairs
4. Admin. Aide, Student Registration and Records Office.
5. Dean, Dean’s Office; Admin. Aide, Student Registration and Records Office.

TOTAL:
FEES  TO BE PAID: None
PROCESSING TIME: 1 Day, 24 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B20-Securing Certificate of Good Moral Character.txt


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SECURING A CERTIFICATE OF GOOD MORAL CHARACTER

Any student, alumni and other stakeholders of the College may request the needed documents from the Office of the Dean.

Office or Division: OFFICE OF THE DEAN
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Students and Alumni

CHECKLIST OF REQUIREMENTS
1. Fully accomplished transaction slip and logbook. ( 1 Original) - Dean’s Office
2. Official receipt of payment (1 Original) - Cashier’s Office

CLIENT STEPS
1. Pay the required fees at the Cashier’s Office
2. Go to the office of the Dean
3. Claim the document requested

AGENCY ACTIONS
1. Accepts payment and issues an official receipt.
2. Checks the official receipt of payment and receives the copy of the transaction slip. 
2.1 Prepares the requested document. 
2.2 Signs the requested document. 
2.3 Goes to the Student Registration and Records Office for the dry seal of the document.
3. Issues the requested document with a dry seal after recording it in the logbook.

PERSON RESPONSIBLE
1. Admin. Aide/Cashier, Cashier’s Office
2. Admin. Aide Dean’s Office
3. Admin. Aide Dean’s Office

TOTAL:
FEES TO BE PAID: Php 30.00
PROCCESSING TIME: 1 hour, 3 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B21-Applying for Student Organizations Accreditation.txt


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APPLYING FOR STUDENT ORGANIZATION ACCREDITATION

The College adopts a system of accrediting campus organizations designed to monitor their activities and performance assist them in availing benefits accorded to accredited campus organization.

Office or Division: STUDENT AFFAIRS AND SERVICES OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
1. Application form and the required documents (1 Original) - Student Affairs and Services Office

CLIENT STEPS
1. Secure the application form from the Student Affairs and Services Office.
2. Go back to the SAS Office to submit the application with the attached documents.
3. Prepare Office for the visit of the SOAB
4. Receive results of Accreditation

AGENCY ACTIONS
1. Issues the application form with the list of attached requirements.
2. Receives the Application for Accreditation of Student Organization with the required documents.
2.1 Reviews the completeness of the documents submitted.
2.2 Endorses the application with the attached documents to the Student Organization Accreditation Board (SOAB).
3. SOAB deliberates on the findings and recommendations.
4. Issues results of accreditation.

PERSON RESPONSIBLE
1. Admin. Aide, SOAB Secretariat, Student Affairs and Services Office.
2. Admin. Aide, SOAB Secretariat, Student Affairs and Services Office.
3. SOAB
4. SOAB Secretariat

TOTAL
FEES TO BE PAID: None
PROCESSING TIME: 1 Day, 30 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B22-Complaining or Seeking Redress of Grievances.txt


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COMPLAINING OR SEEKING REDRESS OF GRIEVANCES

An assistance provided to students complaining by explaining to them the procedure in handling their complaint against other students, teachers or employees of the colleges.

Office or Division: STUDENT AFFAIRS AND SERVICES OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS 
1. A written complaint specifying the following:
1.1 Full name, course and year, and address of the complainant
1.2. Full name, course and year, and address of the respondent
1.3. Specifications of charges
1.4. Brief statement of relevant and materials facts, accompanied by certified true copies of documentary evidences
1.5. Sworn statement covering testimonies of witness

WHERE TO SECURE
1. Student/Complainant

CLIENT STEPS
1. Go to the Student Affairs and Services Office.
2. Attend hearings called by the committee.

AGENCY ACTIONS
1. Receives the written complaint.
1.1 Reviews the submitted complaint and determines the completeness of the required documents attached.
2. Submits the written complaint to the Office of the President for appropriate action. 
2.1 If the case needs or warrants an investigation, creates an Investigation Committee and appoints members.

PERSON RESPONSIBLE
1. Admin. Aide, Student Affairs and Services Office.
2. SASO Director, Student Affairs and Services Office.

TOTAL:
FEES TO BE PAID: None
PROCESSING TIME: 2 Hours, 20 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B23-Requesting Permit to Conduct Campus Activity or Educational Tour and Other Related.txt


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REQUESTING PERMIT TO CONDUCT CAMPUS ACTIVITY/EDUCATIONAL TOUR AND OTHER STUDENTS’ ACTIVITIES

Facilitates students request in the conduct of student activities. Participation to curricular and non-curricular off-activities are permitted provided approval and proper documentation is secured by the student/group/class.

Office or Division: STUDENT AFFAIRS AND SERVICES OFFICE
Classification: Complex
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
1. Form to conduct activity (1 Original) - Student Affairs and Services Office
2. Budget allocation specifying the source of fund (1 Original) - Student/Organization/Proponent
3. Proposed Program (1 Original) - Student/Organization/Proponent
4. Adviser’s responsibility form (3 Original) - Student Affairs and Services Office
5. Parent consent (for the conduct of outside campus activity) (1 Original) - Student Affairs and Services Office

CLIENT STEPS
1. Secure the request form from the Student Affairs and Services Office.
2. Submit the accomplished form and attached necessary requirements.
3. Secure necessary action from concerned offices.
4. Request the approval of the College President for student activities beyond the region and all activities requiring funding assistance.
5. Go back to the Student Affairs and Services Office to submit the approved communication.

AGENCY ACTIONS
1. Issues the request form
2. Pre-checks the request form with the attached requirements.
3. Endorses the request to the concerned official for their signature and appropriate action.
4. Endorses the request to the concerned official for their signature and appropriate action.
5. Receives the approved request for the conduct of the activity.

PERSON RESPONSIBLE: Admin. Aide, Student Affairs and Services Office; Adviser, College Dean; SASO Director; VPAA; President.

TOTAL:
FEES TO BE PAID: None
PROCESSING TIME: 3 days 34 minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B24-Applying for Scholarship.txt


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APPLYING FOR SCHOLARSHIPS

Facilitate and coordinate student scholarship from government and non-government entities.

Office or Division: STUDENT AFFAIRS AND SERVICES OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS and WHERE TO SECURE
Application Form (1 original) - Student Affairs and Services Office

CLIENT STEPS
1. Submit the initial requirements for the scholarship application and fill out the Scholarship Application Form.
2. Receives an update from the SAS Office. Qualified applicants will be scheduled for an exam and interview.
3. Submit their final set of requirements.
4. Wait for the announcement of disbursement of funds.

AGENCY ACTIONS
1. Receive and review the guidelines of the scholarship and conduct initial screening.
2. Validate the authenticity of information and attachments.
3. Prepares the master list and billing, and submits it to the agency.
4. Post the schedule for claiming the grant.

PERSON RESPONSIBLE: 
Admin. Aide, Student Affairs and Services Office.

TOTAL
FEES TO BE PAID: None
PROCESSING TIME: 2 days, 2 hours, 10 minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B25-Applying for Identification Card (New or Renewal).txt


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APPLYING FOR IDENTIFICATION CARD (NEW/RENEWAL)

The Management Information and Communications Technology (MICT) provides several services to enhanced and digitalized student transactions. For ID generation, the office uses the Unified Information System – Account Profiling (UnISAP). UnISAP is an online profiling system and can be accessed through https://profile.cspc.edu.ph/

Office or Division: MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS AND WHERE TO SECURE
New ID Application
1. Assessment Form - Registrar’s Office
2. Accomplished Online Profiling Form - https://profile.cspc.edu.ph

Renewal of ID Application
1. Official receipt of renewal payment and affidavit of loss (if lost) - Cashier’s Office, Notary Public
2. Official receipt of renewal payment and Old ID (if damaged) - Cashier’s Office, Client
3. Assessment Form (shifted to other course) - SRRO
4. Accomplished Online Profiling Form - https://profile.cspc.edu.ph

CLIENT STEPS
NEW ID APPLICATION
1. Go to the MICT Office and submit the required documents.
2. Claim the ID and record his/her name in the logbook.

RENEWAL OF ID APPLICATION
1. Pay the renewal fee at the Cashier’s Office.
2. Submit the requirements at the MICT Office.
3. Fill-up the Renewal Form
4. Claim the new ID and record their name in the logbook.

AGENCY ACTIONS
NEW ID APPLICATION
1. Verify the assessment form and the online profile information. 
1.1 Print, register, and release the ID card.
2. Ensure that the students have accomplished the logbook.

RENEWAL OF ID APPLICATION
1. Receives payment and issued receipt
2. Validate the documentary requirements and verify the online profile information.
2.1 Once verified, request the student to fill out the renewal form.
3. Receive the renewal form
3.1 Print, register, and release the ID card
4. Ensure that the students have accomplished the logbook.


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PERSON RESPONSIBLE: 
Admin. Aide MICT and Admin. Aide Cashier’s Office

TOTAL: 
FEES TO BE PAID: Php 150.00
PROCESSING TIME: 6 minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B26-Issuance of Institutional E-mail Address.txt


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ISSUANCE OF INSTITUTIONAL EMAIL ADDRESS

All bonafide students of Camarines Sur Polytechnic Colleges are entitled to avail their institutional email addresses using the Unified Information System – Account Profiling (UnISAP). UnISAP is an online profiling system and can be accessed through https://profile.cspc.edu.ph/

CHECKLIST OF REQUIREMENTS and WHERE TO SECURE
1. Accomplished Online Profiling Form - www.profile.cspc.edu.ph

CLIENT STEPS
1. Go to the link www.profile.cspc.edu.ph
2. Click Claim Email Address
3. Input Student number on the field.
4. Click Verify Student Number
5. Provide the following details:
- First Name
- Last Name
- Date of Birth
6. Create Password
7. Click Create/Claim Email Address

AGENCY ACTIONS
1. None

PERSON RESPONSIBLE
1. Student

TOTAL:
FEES TO BE PAIDE: None
PROCESSING TIME: 2 mins 15 secs


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B27-Printing of Employee’s Identification Card.txt


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PRINTING OF EMPLOYEES’ IDENTIFICATION CARD

All CSPC employees are entitled to avail the employee identification card by accomplishing the RFID form the HRMDO.

Office or Division: MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
New ID application:
1. Accomplished RFID Form - HRMDO
2. 2x2 picture (1 piece) - Photo studio

Renewal of ID:
1. Accomplished RFID Form - HRMDO
2. Old Identification Card - Employee

CLIENT STEPS
1. Submit the accomplished RFID form from the HRMDO to the MICT Office.
2. Claim the Identification Card.
3. Record his/her name in the logbook.

AGENCY ACTIONS
1. Receive and review the accomplished form. 
1.1 If for renewal, review the requirements presented. 
1.2 Process the ID
2. Release the ID and let the client sign in the logbook. 
2.1 If for renewal, receive the old ID card, release the new ID, and let the client sign in the logbook.
3. Ensure that the employee has accomplished the logbook.

PERSON RESPONSIBLE
1. Admin. Aide MICT

TOTAL:
FEES TO BE PAID: None
PROCESSING TIME: 50 Minutes


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B28-Issuance of Institutional E-mail Address.txt


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ISSUANCE OF INSTITUTIONAL EMAIL ADDRESS

All employees of Camarines Sur Polytechnic Colleges are entitled for availing their institutional email accounts by accomplishing the End-User Support Form from the MICT office.

Office or Division: MANAGEMENT INFORMATION AND COMMUNICATIONS TECHNOLOGY
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. End-User Support Form - MICT
2. Contract / Notice of Appointment - HRMDO

CLIENT STEPS
1. Fill out the End-User Support Form (CSPC-F-11).
2. Receives the log-in credentials.
3. Requestor signs/acknowledges the filled-out form.

AGENCY ACTIONS
1. Receive and review the accomplished form. 
1.1 Approved/Disapproved Request. 
1.2 Once approved, create the employee email account at www.admin.google.com.
2. Releases the log-in credentials to the employee and lets the client sign in the End-User Support Form.
3. Let the client sign in the logbook.

PERSON RESPONSIBLE: Admin. Aide, MICT; MICT Unit Head/Director.

TOTAL:
FEES TO BE PAID: None
PROCESSING TIME: 3 days


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B29-Applying for Internet Access Card (New or Renewal).txt


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APPLYING FOR INTERNET ACCESS CARD (NEW/RENEWAL)

The CSPC Internet Center facility provides enrolled students with access to the Internet through its high-speed Internet Access Service, offering speeds of 1 Gbps. This service is shared within the campus via cable and wireless (Wi-Fi) LAN connections.

Office or Division: INTERNET CENTER
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
New application:
1. Original Certificate of Enrollment (COE) - SRR Office
2. Validated school ID - SRR Office
3. 1x1 picture - Photo studio

For Renewal of lost card:
1. Original Certificate of Enrollment (COE) - SRR Office
2. Validated school ID - SRR Office
3. 1x1 picture - Photo studio
4. Payment Order Slip Form - Internet Center
5. Internet Access Card Printing Fee Official Receipt (OR) - Cashier Office

NEW APPLICATION
CLIENT STEPS
1. Approach the Internet Center In-charge
2. Provide the requirements.
3. Sign the logbook provided by the Internet Center in-charge.
4. Collect the Internet Access Card once approved and signed.

AGENCY ACTIONS
1. Welcome the client and inquire about their request.
2. Receive and review the provided requirements for verification. 
2.1 Process the application and initial the Certificate of Enrolment (COE). 
2.2 Provide the logbook for the client to sign as acknowledgment.
3. Issue the Internet Access Card to the client upon approval and signing.
4. Provide any necessary instructions or guidelines for card usage.


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RENEWAL FOR LOST INTERNET ACCESS CARD
CLIENT STEPS
1. Request a Payment Order Slip Form from the Internet Center In-charge.
2. Proceed to the Cashier's Office, hand over the Payment Order Slip Form, and pay the specified Internet Access Card replacement fee.
3. Return to the Internet Center, hand over the Payment Order Slip Form and Official Receipt to the Internet Center in-charge.
4. Sign the logbook provided by the Internet Center in-charge.
5. Collect the Internet Access Card once it's approved and signed.

AGENCY ACTIONS
1. Issue a Payment Order Slip Form with the indicated cost of the Internet Access Card replacement, initial it, and hand it over to the client.
2. Accept the Payment Order Slip Form, Internet Access Card replacement fee payment, and issue an official receipt.
2.1 Hand over the Payment Order Slip Form and Official Receipt (OR) to the client.
3. Receive and review the provided requirements for verification. 
3.1 Accept and cross-reference the Official Receipt (OR) and Payment Order Slip Form for verification.
3.2 Process the application and initial the Certificate of Enrolment (COE).
3.3 Provide the logbook for the client to sign as acknowledgement.
4. Issue the Internet Access Card to the client upon approval and signing.
5. Provide any necessary instructions or guidelines for card usage.

PERSON RESPONSIBLE:
1. Admin. Aide Internet Center, Admin. Aide/Cashier Cashier’s Office

TOTAL:
PROCESSING TIME: 16 Minutes
FEES TO BE PAID: Php 10.00


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B30-Accessing the School’s Internet Center Services.txt


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ACCESSING THE SCHOOL’S INTERNET CENTER SERVICES

The CSPC Internet Center facility provides enrolled students with access to the Internet through its high-speed Internet Access Service, offering speeds of 1 Gbps. This service is shared among various clients within the campus via cable and wireless (Wi-Fi) LAN connections.

Office or Division: INTERNET CENTER
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Internet Access Card - Internet Center

CLIENT STEPS
INTERNET SERVICES
1. Proceed to the Internet Center and inquire about computer availability with internet access.

PRINTING SERVICES
1. Retrieve the Internet Access Card from the Internet Center In-Charge.
2. Proceed to the Cashier's Office, hand over the Payment Order Slip Form, and pay the specified printing fee.
3. Return to the Internet Center, hand over the Payment Order Slip Form and Official Receipt to the Internet Center in-charge.
4. Receive the printed documents and signed Official Receipt (OR) from the Internet Center In-charge.

AGENCY ACTIONS
INTERNET SERVICES
1. Welcome the client and promptly check for available computers, informing them if any are accessible. If none are available, advise the client to wait for a maximum of one minute.
1.1 If a computer with internet access is available, request the client's Internet Access Card to validate its authenticity.
1.2 Turn on the available computer with internet access.
1.3 Inform and guide the client to sign the logbook, then direct them to the designated computer with internet access.
1.4 Regularly monitor the client to ensure compliance with the prescribed Internet Center house rules, and issue warnings to violators as necessary.
1.5 Upon session completion, initial the client’s Internet Access Card to denote their daily internet usage. Note: The client will not be allowed to use the Internet facility again on the same day.


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PRINTING SERVICES
1. Hand over the Internet Access Card to the client.  
1.1 Remotely access the document for printing purposes.  
1.2 Issue a Payment Order Slip Form with the indicated cost of printing, initial it, and hand it over to the client.  
2. Accept the Payment Order Slip Form, printing payment fee, and issue an official receipt.  
2.1 Hand over the Payment Order Slip Form and Official Receipt (OR) to the client.  
3. Accept and cross-reference the Official Receipt (OR) and Payment Order Slip Form for verification.  
3.1 Print the documents.  
3.2 Record the client's name, printing cost, and OR number in the printing logbook.  
3.3 Initial the OR for confirmation and hand over the official receipt to the client.  
4. Keep the logbook and Payment Order Slip Form on file for record-keeping purposes.

PERSON RESPONSIBLE
1. Admin. Aide Internet Center

TOTAL:
FEES TO BE PAID: Note: If printing service is requested, the fees are as follows: 
- Php 2.00 per page for plain black prints
- Php 3.00 per page for colored text prints
- Php 5.00 per page for colored graphics prints.
PROCESSING TIME: 13 minutes and 1 hour, 4 minutes and 30 seconds


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B31-Lending of Books.txt


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LENDING AND RETURNING BOOKS

Learning Resources and Development Services (LRDS) lends books to students and teaching and non-teaching personnel. Borrowing privileges for teaching and non-teaching personnel are classified under their status, i.e., full-time, contract of service, and/or part-time. The LRDS uses the integrated library system, Koha, which has numerous features, such as the OPAC (Online Public Access Catalog), which can be accessed at the kiosks. Another feature of the library system is the barcode and RFID technology, which are the security features of the books and a two-way monitor for the transparency of lending transactions with the client. It can also monitor and determine the library client’s borrowing privileges. It also emails library clients about books’ return dates and the overdue fines incurred.

Office or Division: LEARNING RESOURCES AND DEVELOPMENT SERVICES
Classification: Simple
Type of Transaction: G2C - Government to Citizen, G2G – Government to Government
Who may avail: Students and Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Students:
1. Validated Identification Card - Student Registration and Records
Employees:
1. Employee ID - MICT

CLIENT STEPS
1. Go to the Library
2. Receives the borrowed books

AGENCY ACTIONS
1. Searches the book using the OPAC-Online Public Access Catalog
1.1. Assists the client to locate the book from the shelves
1.2. Check the validity of the ID
1.3. Scan the ID and books to be borrowed.
1.4. Deactivate the RFID tag on the books to be borrowed.
2. Issue the books and inform them of the date of return.

PERSON RESPONSIBLE: Librarian/ Library Staff/ Student Aide

PROCESSING TIME: 3 minutes, 30 seconds


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B32-Returning of Books.txt


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RETURNING BOOKS

Office or Division: LEARNING RESOURCES AND DEVELOPMENT SERVICES
Classification: Simple
Type of Transaction: G2C - Government to Citizen, G2G – Government to Government
Who may avail: Students and Employees

CHECKLIST OF REQUIREMENTS
Students:
1. Validated Identification Card - Student Registration and Records
2. Book(s) for return - Requester
Employees:
1. Employee ID - MICT
2. Book(s) for return - Requester

CLIENT STEPS
1. Return of borrowed books

AGENCY ACTIONS
1. Receives the books for return.
1.1. Activates the RFID tag as returned.
1.2. Inspect the condition of the books.
1.3. Checks-in the books from the system

PERSON RESPONSIBLE: Librarian/ Library Staff

PROCESSING TIME: 30 seconds


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B33-Providing research assistance to external clients.txt


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PROVIDING RESEARCH ASSISTANCE TO EXTERNAL CLIENTS

Learning Resources and Development Services (LRDS) provides research assistance to external clients. The external clients are students, faculty, and researchers from other schools. They must have their valid ID and referral letter.

Office or Division: LEARNING RESOURCES AND DEVELOPMENT SERVICES
Classification: Simple
Type of Transaction: G2C - Government to Citizen
Who may avail: External Clients – Students, Faculty researchers

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Validated Identification Card - Sending institution
2. Referral Letter - Sending institution

CLIENT STEPS
1. Go to the library
Note: Clients must have their referral letter signed by the head librarian or research instructor from their institution.
2. Pay research fee
3. Return to the library and present the order payment slip and official receipt
4. Fill out the Log Book for External Researchers

AGENCY ACTIONS
1. Receives the referral letter and valid ID for verification
1.1. Records the referral letter and client
1.2. Issues the order payment slip for research fees
2. Process payment for the research fee
3. Receives the order payment slip and official receipt
3.1. Record the order payment slip and Official receipt number.
4. Issues Reference Pass

PERSON RESPONSIBLE: Librarian/ Library Staff/ Student Aide/ Borrower

FEES TO BE PAID: Php 10.00/day
PROCESSING TIME: 6 minutes, 30 seconds


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B34-Availing of Oral Treatment and Certification.txt


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AVAILING OF ORAL EXAMINATION AND CERTIFICATION

The purpose of the service is to diagnose and treat illness and give appropriate basic initial dental services. The school clinic caters to all students, employees, and guests of CSPC. The service oral examination, dispensing of basic medicines, basic tooth extraction, certification, and referral for advanced cases.

Office or Division: MEDICAL AND DENTAL CLINIC
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Students, Employees, and Guests of CSPC

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Prior Accomplished Dental Record Form - Medical and Dental Clinic (Freshmen/Transferee/Irregular enrollment)

CLIENT STEPS
1. Goes to CSPC Medical and Dental Clinic and approaches Clinic Staff (College Nurse or College Nursing Attendant)
2. Proceeds to Oral Examination Dental Chair area of Clinic
3. Acknowledge transaction by signing Dental Appointment Logbook/ Dental Treatment Logbook/ Referral Logbook


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AGENCY ACTIONS
1. Receives the client, triage based on apparent status (emergency/ urgent/
minor, etc.) of client case and retrieves patient file. Obtains client’s consent for personal data gathering and consultation.
1.1 Asks for reason for consultation. Gets the basic personal data, takes vital signs, and relevant clinical data (pain, symptoms, duration, etc.)
1.2. Fills out Dental Record with relevant initial data gathered.
1.3. Relays Client and Case to College Dentist (if the dentist is not on duty, staff will proceed with telephone order/ standing order protocol)
2. Proceeds with Dental assessment, diagnosis, basic/initial dental medication treatment (If dentist is not onsite, clinic staff will proceed with telephone medical orders or standing order protocol)
2.1. Assist and secure client onto Dental Chair and conducts Oral Exam.
2.2. Asks follow up questions related to Oral Exam to determine Dental Diagnosis & Treatment needed
2.3. Provides prescription, and dispenses initial/ basic medication (in general, amount enough up to 7 days)
2.4. If determined for Basic Tooth Extraction: conducts appointment based on mutual schedule availability and Oral Exam findings.
2.5. Provides health instruction on:
• Prescribed medication
• Preventive/promotive activities,
• Preventive/promotive activities,
• And follow-up consultation appointment schedule as needed.
• Provide letter to parent if additional health instructions or consent/waivers are needed for special cases.
3. Evaluate client disposition (observation/ referral/discharge) and document consultation procedure on logbooks/forms
3.1. If Client is for Observation:
3.1.1. Assist client onto clinic observation/ rest area and secure on hospital bed.
3.1.2. Documents case findings and treatment given on Dental Record and Dental Treatment Logbook. 
3.1.3. Re-assess/ Re-evaluate if for discharge or for referral after
prescribed amount of resting time has elapsed.
3.2. If Client is for Referral:


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3.1.3. Re-assess/ Re-evaluate if for discharge or for referral after
prescribed amount of resting time has elapsed.
3.2. If Client is for Referral:
3.2.1. Accomplished and transcribed relevant data to Referral Form and Referral Logbook.
3.2.2. Documents case findings and treatment given on Dental Record and Dental Treatment Logbook. 
3.2.3. Provide additional instruction. Clarifications to client with regard to referral.
3.2.4. IF EMERGENCY REFERRAL CASE: Facilitate Emergency Treatment and/or request for transport
3.3. If Client is for Discharge:
3.3.1. Recap client on reason for consultation, treatment given and key instructions.
3.3.2. Ask client if they have any other concerns relevant to their case status and  address said concerns.
3.3.3. Documents case findings and treatment given on Treatment Form and Consultation Logbook
3.3.4. Provide Dental Certification (if needed)


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PERSON RESPONSIBLE: College Dentist or College Nurses Medical and Dental Clinic

PROCESSING TIME: 1 hour and 20 minutes
FEES TO BE PAID: NONE


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B35-Dental Treatment and Certification.txt


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AVAILING OF DENTAL TREATMENT AND CERTIFICATION

The service aims to treat and give appropriate dental procedure to theclient.  The college clinic caters to all students and employees of CSPC. The services that can be provided are the following: Basic tooth extraction; Dental Restoration; and Dental prophylaxis.

Office or Division: MEDICAL AND DENTAL CLINIC
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Students, Employees, and Guests of CSPC

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Prior Accomplished Dental Record Form - Medical and Dental Clinic (Freshmen/Transferee/Irregular enrollment)

CLIENT STEPS
1. Proceed to CSPC Medical and Dental Clinic and approaches Clinic Staff
2. Scheduled for Tooth Extraction: Proceeds to Dental Chair area of Clinic for Anesthesia Sensitivity Testing and Basic Tooth Extraction
3. Acknowledge transaction by signing Dental Appointment Logbook/ Dental Treatment Logbook/Referral Logbook


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AGENCY ACTIONS
1. Receives the client, triage based on apparent status (emergency / urgent / minor, etc.) of client case and retrieves patient file. Obtains client’s consent for personal data gathering and Consultation. 
1.1 Asks for reason for consultation. 
1.2 Retrieve the Dental Record with relevant initial data gathered. 
1.3 Relays client to College Dentist
2. Assist and secure client onto Dental Chair and Sensitivity Testing (ST)
2.1. If negative sensitivity to anesthesia: Proceed with dental extraction. (referral if otherwise)
2.2. Provides prescription, and dispenses initial/ basic medication (in general, amount enough up to 7 days)
2.3. If for Subsequent Basic Tooth Extraction: conducts next appointment based on mutual schedule availability.
2.4. Provides health instruction on:
• Prescribed medication
• Preventive/promotive activities,
• Preventive/promotive activities,
• And follow-up consultation appointment schedule as needed.
• Provide letter to parent if additional health instructions or consent/waivers are needed for special cases.
3. Evaluate client disposition (observation/ referral/discharge) and document consultation procedure on logbooks/forms:
3.1. If Client is for Observation:
3.1.1. Assist client onto clinic observation/ rest area and secure on hospital bed.
3.1.2. Documents case findings and treatment given on Dental Record and Dental Treatment Logbook
3.1.3. Re-assess/ Re-evaluate if for discharge or for referral after prescribed amount of resting time has elapsed.
3.2. If Client is for Referral:
3.2.1. Accomplished and transcribed relevant data to Referral Form and Referral Logbook.
3.2.2. Documents case findings and treatment given on Dental Record and Dental Treatment Logbook
3.2.3. Provide additional instruction. Clarifications to client with regard to referral.
3.2.4. IF EMERGENCY REFERRAL CASE: Facilitate Emergency Treatment and/or request for transport within 10 Minutes of consultation.
3.3. If Client is for Discharge:


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3.2.4. IF EMERGENCY REFERRAL CASE: Facilitate Emergency Treatment and/or request for transport within 10 Minutes of consultation.
3.3. If Client is for Discharge:
3.3.1. Recap client on reason for consultation, treatment given and key instructions.
3.3.2. Ask client if they have any other concerns relevant to their case status and address said concerns.
3.3.3. Documents case findings and treatment given on Treatment Form and Consultation Logbook
3.3.4. Provide Dental Certification (if needed)


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PERSON RESPONSIBLE: College Nurses Medical and Dental Clinic
FEES TO BE PAID: NONE 
PROCESSING TIME: 3 HOURS


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B36-Availing of Medical Consultation and Treatment.txt


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AVAILING OF MEDICAL CONSULTATION AND TREATMENT

The purpose of the service is to diagnose and treat illness and give appropriate basic initial medical services. The school clinic caters to all students, employees, and guests of CSPC. The service includes triage, assessment, emergency care, dispensing of basic treatment/medicines, and referral for advanced cases.

Office or Division: MEDICAL AND DENTAL CLINIC
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Students (freshmen/transferee/irregular enrollment), Employees, and Guests of CSPC

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Prior accomplished Health Assessment Form - Medical and Dental Clinic

CLIENT STEPS
1. Goes to CSPC Medical and Dental Clinic and approaches Clinic Staff (College Nurse or College Nursing Attendant.)
2. Proceeds to Examination/Treatment area of Clinic
3. Acknowledge transaction by signing Consultation Logbook / Referral Logbook


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AGENCY ACTIONS
1. Receives the client, triage based on apparent status (emergency/ urgent/minor, etc.) of client case and retrieves patient file. Obtains client’s consent for personal data gathering and consultation.
1.1 Asks for reason for consultation. Gets the basic personal data, takes vital signs, and relevant clinical data (weight, symptoms, duration, etc.)
1.2 Fills out Treatment Form with relevant initial data gathered.
1.3 Relays client and case to College Physician(if the physician is not on duty, staff will proceed with telephone order/ standing order protocol) Proceeds with medical assessment, diagnosis, basic/initial medical treatment (If Physician is not onsite, clinic staff will proceed with telephone medical orders or standing order protocol)
2.1 Assist and secure client onto examination table/ hospital bed and conducts medical assessment (Signs/Symptoms; IPPA/IAPP)
2.1 Assist and secure client onto examination table/ hospital bed and conducts medical assessment (Signs/Symptoms; IPPA/IAPP)
2.3 Provides prescriptions and dispenses initial/ basic medication (in general, amount enough up to 24H) and/or treatment procedure (e.g.: wound care, nebulization, cold/ warm compress, etc...) based on Initial Diagnosis
2.4 Provides health instruction on:
2.4.1 Prescribed medication
2.4.2 Prescribed diet
2.4.3 Preventive/promotive activities
2.4.4 Laboratory procedure (with request slip provided)
2.4.5 Follow-up consultation schedule as needed
2.4.6 Provide letter to parent if additional health instructions are needed for special cases
3. Evaluate client disposition None (observation/ referral/discharge) and document consultation procedure on logbooks/forms.
3.1 If Client is for observation:
3.1.1 Assist client onto clinic observation/rest area and secure on hospital bed.
3.1.2 Documents case findings and treatment given on Treatment Form and Consultation Logbook


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3.1.1 Assist client onto clinic observation/rest area and secure on hospital bed.
3.1.2 Documents case findings and treatment given on Treatment Form and Consultation Logbook
3.1.3 Re-asses/ Re-evaluate if for discharge or for referral after prescribed amount of resting time has elapsed.
3.2 If Client is for Referral:
3.2.1 Accomplishes and transcribes relevant data to Referral Form and Referral Logbook.
3.2.2 Documents case findings and treatment given on Treatment Form and Consultation Logbook
3.2.3 Provide additional instruction/ clarifications to client with regard to referral.
3.2.4 IF EMERGENCY REFERRAL CASE: Facilitate Emergency Treatment and/or request for transport within 10 Minutes of consultation.
3.3 If Client is for Discharge:
3.3.1 Recap client on reason for consultation, treatment given and key instructions.
3.3.2 Ask client if they have any other concerns relevant to their case status and address said concerns.
3.3.3 Documents case findings and treatment given on Treatment Form and Consultation Logbook


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PERSON RESPONSIBLE: College Nurses Medical and Dental Clinic

FEES TO BE PAID: NONE 
PROCESSING TIME: 40 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B37-Securing Medical Certificate.txt


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SECURING MEDICAL CERTIFICATE

Office or Division: MEDICAL AND DENTAL CLINIC
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Students, Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
NONE

CLIENT STEPS
1. Secure Medical Certificate Form
2. Proceeds to the checking of Vital Signs with Height and Weight
3. Proceeds to physical examination
4. Wait for the issuance of Medical Certificate

AGENCY ACTIONS
1. Provides the Form and instructs client to write the name and course.
2. Takes the height and weight, vital signs if the purpose is for OJT, sports activities, scholarship, and tour. If sick leave, the nurse takes the data from the treatment form then fills up the form for doctor’s signature.
3. Conducts physical examination, read laboratory results (CBC, Urinalysis, Chest X-Ray), and signs the medical certificate.
4. Records in the logbook and releases the certificate to client

PERSON RESPONSIBLE: College Nurses Medical and Dental Clinic

FEES TO BE PAID: NONE 
PROCESSING TIME: 34 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B38-Paying of Required Fees.txt


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PAYING OF REQUIRED FEES

This process shows the procedure on how the client may avail of the services from the Office of the Cashier when paying different kinds of fees. For more details of the different kinds of fees, please see Table of Fees below.

Office or Division: CASHIER
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students and Clients (Alumni, and other External Clients)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. Students:
1. Filled up payment slip (1 Copy) - Cashier’s Office
2. ID/Account Number - Student
B. Clients:
1. Order of Payment (1 Copy) - Accounting Office
2. Approved Contract for Rentals, if applicable - Supply and Property Management Office
3. Filled up payment slip (1 Copy) - Cashier’s Office
4. ID/Account Number - Client

CLIENT STEPS
1. For students: Secure Payment slip from the Cashier’s Office
For clients: Secure Order of Payment form from the Accounting Office
2. For students: Secure Priority Number from the student kiosk
and proceed to the Cashier’s Office 
For other clients: Proceed to the Cashier’s Office
3. Go to the Cashier’s Office and pay the required amount
4. Claim OR for payment made

PERSON RESPONSIBLE: Admin. Aide/Cashier Cashier’s Office, Admin. Aide/Asst. Billing Section

FEES TO BE PAID: PLEASE SEE THE TABLE OF FEES 
PROCESSING TIME:9 MINUTES, 30 SECONDS


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PERSON RESPONSIBLE: Admin. Aide/Cashier Cashier’s Office, Admin. Aide/Asst. Billing Section

FEES TO BE PAID: PLEASE SEE THE TABLE OF FEES 
PROCESSING TIME:9 MINUTES, 30 SECONDS 

TABLE OF FEES
STUDENT FEES and AMOUNT TO BE PAID
Authentication Fee - ₱10.00 per page
Certification of Grades (COG) - ₱30.00 per Semester
Good Moral Certificate - ₱30.00
Certification Fees (Honorable dismissal)* - ₱30.00
ID Renewal Fee - ₱150.00
Certification, Authentication, and Verification (CAV) Fee* - ₱40.00
Transcript of Records* - ₱50.00 per page
Library fees (fines, research, photocopy) - Fines - ₱9.00/day, External Researcher - ₱9.00/day
Internet Access Card Renewal Fee - ₱10.00
Internet Center Printing Services - Plain Black ₱2.00/page, Colored Text Print - ₱3.00/page, Colored Graphics Print - ₱5.00/page)
*To secure clearance from the Accounting and Billing Office

Facility/Equipment Rental Fees


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FACILITY/EQUIPMENT RENTAL and RATE AND INCLUSION
1. College Auditorium
₱12,000.00 (8 hrs.) 
₱ 7,000.00 (4hrs.)
Includes:
• Sounds and Lights
• Projector
• Air conditioners
• Spacious parking area
• Free use of the campus parks, grounds for pre-event photoshoots
WITH BASIC SET-UP
₱15,000.00 (8hrs.)
₱8,000.00 (4hrs)
Includes:
• 10pcs. PARLED for Backdrop Lighting
• 6 pcs. Frontal Lightings (3 pcs left and 3pcs right)
• Sounds and Lights
• Projector
• Air conditioners
• Spacious parking area
• free use of the campus parks/grounds for pre-event photoshoots
WITH MID-SIDE SET-UP
₱20,000.00 (8hrs)
₱10,000.00(4hrs)
Includes:
• 10pcs. PARLED for Backdrop Lighting
• 10pcs. Frontal Lightings - (3 pcs RGBW for Left, 4pcs Mid 2-RGBW
And 2 amber and 3pcs RGBW for right), 2 units moving head,
(beam- 4 lightings)
• 1pc. Smoke machine
• Sounds and Lights
• Projector
• Air conditioners
• Spacious parking area
• Free use of the campus parks/grounds for pre-event photoshoots
WITH FULL SETUP
₱25,000.00(8hrs)
₱13,000.00(4hrs)
Includes:
10pcs. PARLED for Backdrop Lighting
16pcs. Frontal Lightings
(4 pcs RGBW for Left. 8pcs Mid 4-RGBW and 4 ambers and 4pcs RGBW
for right)
4 units moving heads (beam- 4 lightings)
2 units moving head
1pc. Smoke machine
1 pc. Strobe light
Sounds and lights
Projector
Air conditioners
Spacious parking area
Free use of the campus parks/grounds for pre-event photoshoots
BALLROOM PARTY, LIVE BAND AND PAGEANT SETUP
₱35,000.00
Includes:
• 3 pairs/per side full range speaker system
• 1 pair powdered 18” subwoofer
• 3 units powdered 15” monitor speaker
• 1 drum set microphone
• 4 wired microphone
• 2 wireless microphones
• 10pcs. PARLED for Backdrop Lighting
• 16pcs. Frontal Lightings - (4 pcs RGBW for Left. 8pcs Mid 4-RGBW
and 4 ambers and 4pcs RGBW for right)
• 4 units moving heads (beam- 4 lightings)
• 2 units moving head
• 2 units follow spot
• 1 set intercom system
• 1pc. Strobe light
• Left and right-side projector white screen
• Sounds and Lights


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• 4 units moving heads (beam- 4 lightings)
• 2 units moving head
• 2 units follow spot
• 1 set intercom system
• 1pc. Strobe light
• Left and right-side projector white screen
• Sounds and Lights
• Electric fan
• Spacious parking area
• Free use of the campus parks/grounds for pre-event photoshoots


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2. Pearl Mini Restaurant 
₱3,000.00 (8hrs)
₱2,000.00(4hrs)
Includes: 
• Tables and chairs 
• Sounds and lights 
• Air conditioner

3. Staff house rooms 
₱400.00/person/day
Check-in time: 2:00pm
Check-out time: 12:00noon
₱1,500.00 / person/month
*for CSPC employees only
Includes 
• Private shower room 
• Telephone 
• Cable TV 
• Internet access 
• Air conditioner

4. Classrooms 
₱300.00 (whole day, 8hrs)
Includes: 
• Tables and chairs 
• Electric fan 
• TV monitor

5. AVR (College of Engineering and Architecture)
₱ 5,000.00 (8hrs)
₱ 3,000.00(4hrs)
Includes: 
• 50 pcs. monoblock chairs 
• Sounds and lights 
• Projector 
• Air conditioner

6. AVR (Library) 
₱ 5,000.00 (8hrs)
₱ 3,000.00(4hrs)
Includes: 
• 50 pcs. monoblock chairs 
• Sounds and lights 
• Projector 
• Air conditioner

7. Function Hall (Academic Bldg. 2)
₱ 5,000.00 (8hrs)
₱ 3,000.00(4hrs)
Includes: 
• Sounds and lights 
• Projector 
• Air conditioner

8. Pearl Hotel Rooms 
₱ 2,000.00 (overnight/10hrs)
Check-in time: 2:00pm
Check-out time: 12:00noon
Includes:
• Telephone
• Queen size bed
• Cable TV
• Refrigerator
• Air conditioner

9. Student Dormitory 
₱ 1,000.00/student/month
Includes:
• Light and water
• Shower room
• Bed/double deck
• Side table
• Common kitchen
*Basic appliances such as electric fan, electric flat iron, electric water heater, and oven toaster shall be free of charge

10. Transportation Services
• L300
• Transvan
• Coaster
• Bus

Transportation service rental includes fuel charges for the vehicles of the university for travel within the following areas:
₱ 2,500.00 /Day – Within Camarines Sur
₱ 3,000.00 /Day – Within Legaspi City/Albay
₱ 4,000.00 /Day – Within Sorsogon, Masbate And Catanduanes
₱ 5,000.00 /Day – Within Camarines Norte
*Drivers per diem/allowance shall be charged to the requesting party/agency.

11. Red Carpet 
₱ 650.00

12. Round/ Rectangular Tables
₱ 65.00

13. Table Cloth 
₱ 10.00 /pc

14. Monoblock Chairs 
₱ 7.50 /pc

15. Chair Cloth 
₱ 7.50 /pc


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11. Red Carpet 
₱ 650.00

12. Round/ Rectangular Tables
₱ 65.00

13. Table Cloth 
₱ 10.00 /pc

14. Monoblock Chairs 
₱ 7.50 /pc

15. Chair Cloth 
₱ 7.50 /pc

16. Steel Framed Fence 
₱ 125.00 /pc/day

17. Vehicle Sticker 
₱ 300.00
ADDITIONAL CHARGES
Electricity charge for the following:
Photo booth - ₱ 1,000.00
Live band - ₱ 2,000.00
LED Wall TV - ₱2,000.00
Spotlight (outsourced by the event organizer) – ₱ 1,000.00
Special/additional lighting (outsourced by the event organizer) - ₱ 3,000.00
Sound system (outsourced by the event organizer) - ₱ 5,000.00

OVERTIME PAY: ₱ 5,000.00
5 staff assisting the event held during Saturdays, Sundays, holidays and after 5 pm during weekdays -
MAINTENANCE COST - ₱ 2,000.00

Bidding Document Fees
APPROVED BUDGET FOR THE CONTRACT and MAXIMUM COST OF BIDDING DOCUMENTS (PHP)
500,000 and Below - 500.00
More than 500,000.00 up to 1 Million - 1,000.00
More than 1 Million up to 5 Million - 5,000.00
More than 5 Million up to 10 Million - 10,000.00
More than 10 Million up to 50 Million - 25,000.00
More than 50 Million up to 500 Million - 50,000.00
More than 500 Million - 75,000.00
* Fees to Bidding Documents based on Section 5.0, Appendix 8 of the 2016 Revised Implementing
Rules and Regulations (IRR) of Republic Act (RA) No. 9184


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B39-Accepting Remittance of Scholarship Grants or Aids and Financial Assistance to.txt


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ACCEPTING REMITTANCE OF SCHOLARSHIP GRANTS/ AIDES AND FINANCIAL ASSISTANCE TO STUDENTS

It provides an effective and efficient delivery of service to Clients paying scholarship grants/aides and financial assistance to qualified students

Office or Division: CASHIER’S OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Sponsoring Organization/Agency

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. MOA - Sponsoring Organization/Agency
2. Certificate of Scholarship - Sponsoring Organization/Agency
3. Advice of Checks Issued and Cancelled for Check Payments/Validated LDDAP-ADA - Cashier’s Office
4. Order of Payment or Assessment Form & Receipts of Student if there is previous payment / list of scholars - Dean’s Office

CLIENT STEPS
1. Go to the Cashier’s Office
2. Pay Scholarship Grants/Aides and Financial Assistance
3. Claim the OR for payment made

AGENCY ACTIONS
1. Checks presented requirements
2. Receives and counts cash/verifies check
3. Releases corresponding OR/s or change if there is any

PERSON RESPONSIBLE: Admin. Aide/Cashier Cashier’s Office

FEES TO BE PAID: NONE 
PROCESSING TIME: 10 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B40-Releasing of Checks and issuance of corresponding Official Receipt.txt


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RELEASING OF CHECKS AND ISSUANCE OF CORRESPONDING OFFICIAL RECEIPT

It provides an effective and efficient delivery of service to suppliers on the receiving/claiming of Checks payment of delivered goods and services/supplies and materials and other claims.

Office or Division: CASHIER
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Suppliers/Claimant

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Valid Identification Card (ID) - Client
2. For Representatives: Valid IDs of both the Claimant and Authorized Representatives - Client
3. Authorization/Special Power of Attorney (3 copies) - Client
4. Official Receipt (OR) issued upon claiming of check/payment - Client

CLIENT STEPS
1. Go to the Cashier’s Office and inquire from D.O./Cashier for the availability of the claim
2. Receive check

AGENCY ACTIONS
1. Informs the claimant re: Status of Claim
1.1 Verifies the identity of claimant and the validity of presented requirements.
1.2 Presents the disbursement voucher to claimant
1.3 Checks if OR issued is accurate and Voucher is signed completely
2. Releases check to the claimant

PERSON RESPONSIBLE: Admin. Aide/ Cashier Cashier’s Office

FEES TO BE PAID: NONE 
PROCESSING TIME: 15 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B41-Requesting for Reimbursement of Petty Cash Expenses.txt


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REQUESTING FOR REIMBURSEMENT OF PETTY CASH EXPENSES

It provides an effective and efficient delivery of service to employees requesting for reimbursement and liquidation of Petty Cash Expenses in the Office.

Office or Division: CASHIER
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly Accomplished and Approved Purchase Request (3 copies) - Supply and Property Management Office
2. Duly Inspected Official Receipt/s (OR/s) (1 Original) - Cashier’s Office

CLIENT STEPS
1. Go to the Cashier’s Office and inquire from D.O./Cashier on the following:
a. Availability of petty cash fund
b. Reimbursement of petty expenses
2. Fill in the necessary information in the PCV.
3. Proceed to the Office of VP for Administration
4. Go back to the Office of the DO/Cashier
5.Claim the amount due, sign “Cash Received by” and “Reimbursement Received” portions and affix date in PCV
6. Fill in the data of the request in the logbook and affixes signature

AGENCY ACTIONS
1. Informs the Claimant re: availability/in availability of PCF
1.1 If available, checks If the requestor has no unliquidated PC, if there is, liquidation is required before granting another PC.
1.2 Releases Petty Cash Voucher
2. Checks accuracy of information, OR/s, RIS and ICS attached to PR
3. Receives/Records in the Log Book
3.1 Affixes signature in the “Approved” portion
3.2 Releases approved PCV/PR to concerned employee
4. Verifies Approved PCV/PR
4.1 Signs paid by portion
4.2 Releases the corresponding cash
4.3 Returns PCV to concerned employee
5. Receives the completed PCV
6. Releases triplicate copy of PR

PERSON RESPONSIBLE: Disbursing Officer/Cashiering and Disbursing Office

FEES TO BE PAID: NONE 
PROCESSING TIME: 15 MINUTES


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REQUESTING FOR LIQUIDATION OF PETTY CASH EXPENSES

It provides an effective and efficient delivery of service to employees requesting for reimbursement and liquidation of Petty Cash Expenses in the Office.

Office or Division: CASHIER
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly Accomplished and Approved Purchase Request (3 copies) - Supply and Property Management Office
2. Duly Inspected Official Receipt/s (OR/s) (1 Original) - Cashier’s Office

CLIENT STEPS
1. Go to the Cashier’s Office and inquire from D.O./Cashier on the availability of petty cash fund.
2. Fill in the necessary information in the PCV.
3. Proceed to the Office of VP for Administration and Finance
4. Go back to the Office of the DO/Cashier
5. Claim the amount due, sign “Cash Received by” and “Reimbursement Received” portions and affix date in PCV
6. Fill in the data of the request in the logbook and affixes signature (Within 3 days)
7. Go back to the Cashier’s Office and present the inspected PR/s.
8. Fill in the liquidation portion with the corresponding OR/s and Affixes signature.


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AGENCY ACTIONS
1. Informs the Claimant re: availability/in availability of PCF
1.1 If available, checks If the requestor has no unliquidated PC, if there is, liquidation is required before granting another PC.
1.2 Asks for the Approved Purchase Request
1.3 Checks accuracy of the entry in the PR
1.4 Releases Petty Cash Voucher
2. Checks accuracy of information, OR/s, RIS and ICS attached to PR
3. Receives/Records in the Log Book
3.1 Affixes signature in the “Approved” portion
3.2 Releases approved PCV/PR to concerned employee
4. Verifies Approved PCV/PR
4.1 Signs paid by portion
4.2 Releases the corresponding cash and returns PCV to concerned employee
5. Receives the completed PCV
6. Releases triplicate copy of PR
7. Returns PCV to concerned employee
8. Verifies completeness of OR/s
8.1 Checks totals if there is refund or reimbursement
8.2 If there is refund, receives the cash refunded or
releases cash if for reimbursement.

PERSON RESPONSIBLE: Disbursing Officer/Cashiering and Disbursing Office
 
FEES TO BE PAID: NONE
PROCESSING TIME: 15 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B43-Requesting for an Obligation of Claim for Payment.txt


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REQUESTING FOR AN OBLIGATION OF CLAIMS FOR PAYMENT

Obligations are amounts which are committed to be paid by the government which arise from an act of a duly authorized officer which binds the government to the immediate or eventual payment of a sum of money.

Office or Division: BUDGET OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Employees, Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For PS Claims
1. Payroll - appointment - (HRMDO)
2. DTR - DTR - (HRMDO)
For MOOE Claims
1. Travel - Appendix A,B, travel order - (Accounting Office)
2. Supplies - Approved PR, BAC Resolutions - (Procurement Office) 
For CO Claims
1. BAC Documents - Abstract of quotations, delivery receipts - (BAC Office)

CLIENT STEPS
1. Secure Claims Documents Checklist (CDC) and tick appropriate box for each document.
2. Submit the CDC together with the documents for preparation of Obligation Request and Status (ORS)/ Budget Status (BURS)

AGENCY ACTIONS
1. Provides CDC
2. Receives documents and verifies its completeness per CDC Checklist
3. Prepares ORS/BURS
4. Secure the authorized official’s signature on Box A of the form
4.1. Signs Box A
5. Go back to Budget Office for signature in box B and receive documents
6. Reviews completeness of the documents and affixes signature
7. Records in the Logbook
8. Forward ORS/BURS to Accounting Office for the preparation of disbursement voucher of the Accountant

PERSON RESPONSIBLE: Admin. Aide/Asst./Budget Officer Budget Office, VP for Administration and Finance

FEES TO BE PAID: NONE
PROCESSING TIME: 1 HOUR, 12 MINUTES


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REQUESTING FOR CLEARANCE

The service is to provide enrollees with assessment due for a particular academic period.

Office or Division: BILLING SECTION
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Enrolled Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
None

CLIENT STEPS
A. Graduating Students
1. Go to the Billing Section
B. Regular Non-Graduating Students
1. Go to the Billing Section

AGENCY ACTIONS
A. Graduating Students
1. Verifies student account (current to prior years) and provides statement of account if with balances.
1.1 Without Outstanding Balance- Signs the clearance and advise the student to proceed to respective Dean’s Office/Colleges
1.2 With Outstanding Balance - Signs the clearance upon receipt of proof of payment of the outstanding balance
B. Regular Non-Graduating Students
1. Verifies student account & issues statement of account if with balances.
2. If without balance, signs and release the clearance.

PERSON RESPONSIBLE: Admin. Aide/Asst. Billing Section

FEES TO BE PAID: NONE 
PROCESSING TIME: 10 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B45-Requesting for Statement of Accounts 0r Balances.txt


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REQUESTING FOR STATEMENT OF ACCOUNTS/BALANCES

The service is to provide enrolled students with information of account balances still due for a particular academic period.

Office or Division: BILLING SECTION
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Enrolled Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Student Identification Card - MICT Office
2. For purposes of validation & cross-check, student may present their copy of Assessment and Proof (1 Original or Photocopy) - Dean's Office

CLIENT STEPS
1. Go to the Billing In-Charge, Accounting Office and request for account balances for a particular billing period

AGENCY ACTIONS
1. Verifies record and prints balance of requesting student/client
1.1 Issues Statement of Account

PERSON RESPONSIBLE: Admin. Aide/Asst. Billing Section

FEES TO BE PAID: NONE 
PROCESSING TIME: 10 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B46-Payment of Overdue Fines.txt


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PAYMENT OF OVERDUE FINES

Office or Division: LEARNING RESOURCES AND DEVELOPMENT SERVICES
Classification: Simple
Type of Transaction: G2C - Government to Citizen, G2G – Government to Government
Who may avail: Students and Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Students:
1. Validated Identification Card - Student Registration and Records
2. Order Payment Slip - LRDS
3. Official Receipt - Cashier’s Office
Employees:
1. Employee ID - MICT
2. Order Payment Slip - LRDS
3. Official Receipt - Cashier’s Office

CLIENT STEPS
1. Request for the incurred overdue fines for returned books
2. Pay at the Cashier’s office
3. Return to the library

AGENCY ACTIONS
1. Generates the computed overdue fines incurred by the library system
1.1. Issues an order payment slip
1.2. Fill out the necessary information for payment
2. Receives the order payment slip and process the payment for the overdue fines
3. Present the order payment slip and official receipt
3.1. Record the official receipt and order payment slip number
3.2. Clears the overdue fine on the borrower’s account

PERSON RESPONSIBLE: Librarian/ Library Staff, Admin.Aide/ Cashier Cashier’s Office, Borrower 

PROCESSING TIME: 4 minutes
FEES TO BE PAID: Php 9.00/day


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B47-Securing Certified Copies of Documents.txt


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SECURING CERTIFIED COPIES OF DOCUMENTS

The students and clients may request for certified copies of documents. These documents include official records, public records which are produced, received, or kept under the control of the institution and which are not publicly available.

Office or Division: RECORDS AND FREEDOM OF INFORMATION OFFICE
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Students, Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter-request specifying the documents needed (1 Original) - Students/Clients
2. FOI Form - Records and Freedom of Information Office

CLIENT STEPS
1. Go to the Records Office, fill-out and submit the FOI Form together with the letter request.
2. Wait for the approval of FOI Form
3. Go back to the Records Office

AGENCY ACTIONS
1. Receives the FOI Form and evaluate if the document requested is available in the office.
2. Reads the content of the FOI form for initial evaluation.
2.1. Acts on the request. If the request is subject for exemption, deny the request and return to the requester. If acceptable in accordance with the FOI Manual, forward the request to the FOI Decision Maker
2.2. Acts on the request. If the request is subject for exemption, deny the request and return to the FOI Receiving Officer. If acceptable in accordance with the FOI Manual, approved the request
2.3. Retrieve, prepare and/or reproduce the requested document
2.4. Forward the requested document together with the FOI form to the Records Officer
3. Releases the requested document/s to client.

PERSON RESPONSIBLE: Admin. Aide Records and Freedom of Information Office
FEES TO BE PAID: NONE
PROCESSING TIME: 1 HOUR


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SECURING CERTIFIED COPIES OF DOCUMENTS

The Employees may request for certified copies of documents. These documents include approved communications, manuals, memoranda, orders, issued by the College President and duly approved requests.

Office or Division: RECORDS AND FREEDOM OF INFORMATION OFFICE
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Employees

Office or Division: RECORDS AND FREEDOM OF INFORMATION OFFICE
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Accomplished Document Request Form - RFOI Office

CLIENT STEPS
1. Go to the Records Office, fill-out and submit the Document Request Form (DRF) (CSPC-F-REC-17)
2. Wait for the approval of Document Request Form
3. Go back to the Records Office

AGENCY ACTIONS
1. Receives the DRF and evaluate if the document requested is available in the office.
1.1. If the document requested is available forward the accomplished DRF to the Records Officer. If not available return to the requester
2. Reads the content of the DRF to recommend and/or approve the request.
2.1. Forward the Document Request Form to the concerned approving authority for approval
3. Prepare and/ or reproduce the requested document upon receipt of the approved DRF
3.1. Releases the requested document/s to client.

PERSON RESPONSIBLE: Admin. Aide Records and Freedom of Information Office
FEES TO BE PAID: NONE
PROCESSING TIME: 45 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B49-Securing Service Records, Certificate of Employment and Other Personnel Record.txt


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SECURING SERVICE RECORD, CERTIFICATE OF EMPLOYMENT AND OTHER PERSONNEL RECORDS

Employment and other personnel records. Such documents are usually required in the applications for loans, claim for loyalty pay, retirement, terminal leave, employment by other firms/agencies and other legal purposes. Separated employees of the college may also secure the said personnel records for reference purposes.

Office or Division: HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Employees (Incumbent, Former or Separated)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For incumbent employees:
1 Document Request Form - HRMDO
For separated/former employees:
1. Copy of accomplished Personnel Clearance (3 original), if applicable - HRMDO
2. Document Request Form - HRMDO
3. Official receipt for the payment of certification fee (1 Original) - Cashier’s Office

CLIENT STEPS
FOR INCUMBENT OFFICIALS / EMPLOYEES:
1. Proceed to the HRMD Office and fill-out the Document Request Form
2. Wait while the requested document is being prepared

AGENCY ACTION
1. Checks on the nature of requested document/s.
2. Retrieves needed data
2.1 Prepares the requested documents
2.2 Prints requested document/s.
2.3 Reviews and signs document/s.
2.4 Proceeds to the President Staff’s Office for the dry seal.
2.5 Releases the requested documents to official/ employee within the day

PERSON RESPONSIBLE: Admin. Aide/Asst. HRMDO
FEES TO BE PAID: NONE 
PROCESSING TIME: 2 HOURS 

CLIENT STEPS
FOR SEPARATED/FORMER EMPLOYEE:
1. Proceed to the HRMD Office and fill-out the Document Request Form
2. Proceed to the Cashier’s Office
3. Go back to the HRMD Office


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CLIENT STEPS
FOR SEPARATED/FORMER EMPLOYEE:
1. Proceed to the HRMD Office and fill-out the Document Request Form
2. Proceed to the Cashier’s Office
3. Go back to the HRMD Office

AGENCY ACTIONS
1. Checks on the nature of requested document/s. Advises client to pay the certification fee.
2. Receives payment and issues Official Receipt
3. Retrieves needed data
3.1 Prepares the requested documents
3.2 Prints requested document/s.
3.3 Reviews and signs document/s.
3.4 Proceeds to the President Staff’s Office for the dry seal.
3.5 Releases the requested documents to official/ employee within the day

PERSON RESPONSIBLE: Admin. Aide/Asst. HRMDO
FEES TO BE PAID: PHP. 30.00/REQUEST
PROCESSING TIME: 2 HOURS


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B50-Applying for Leave of Absence with or without pay.txt


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APPLYING FOR LEAVE OF ABSENCE WITH/WITHOUT PAY

Officials and employees on casual, temporary and permanent status of employment are entitled to vacation and sick leave. Employees earn 1.25 days leave credits for vacation and sick leave every month. Authorized leaves of absence and tardiness/under time incurred by the official/employee are deducted from earned leave credits.

Absences/tardiness/under time incurred in excess of the earned leave credits are deducted from the salaries of the official/employee concerned. Application for vacation leave must be filed at least 5 days before the leave of absence. For sick leave, the application must be filed on the date the employee returns to work. In case of scheduled medical check-up, the application for sick leave may be submitted before the employee goes on sick leave of absence.

Office or Division: HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
For Vacation Leave:
1. Application for Leave (CS Form No. 6) 3copies - HRMD Office
2. Personnel Clearance (for absence of 30 calendar days or more) - HRMD Office

For Sick Leave:
1. Application for Leave (CS Form No. 6) 3 copies HRMD Office
2. Medical Certificate (for absence of more than 5 days) - 
3. Personnel Clearance (for absence of 30 calendar days or more) - HRMD Office

For Maternity Leave:
1. Application for Leave (CS Form No. 6) 3 copies - HRMD Office
2. Birth Certificate of child, in case of child delivery (2 Xeroxed copies authenticated by the LCR); or Medical Certificate, in case of miscarriage, abortion and the like. - PSA
3. Personnel Clearance (for absence of 30 calendar days or more) - HRMD Office


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For Paternity Leave:
1. Application for Leave (CS Form No. 6) 3 copies - HRMD Office
2. Birth Certificate of child, in case of child delivery by the legal wife (2 Xeroxed copies authenticated by the LCR); or Medical Certificate, in case of miscarriage, abortion by the legal wife - PSA

For Special Leave Privilege
1. Application for Leave (CS Form No. 6) 3 copies - HRMD Office

For Parental Leave:
1. Application for Leave (CS Form No. 6) 3 copies -  HRMD Office
2. Valid Solo Parent ID Card - DSWD

For Monetization of Leave:
1. Application for Leave (CS Form No. 6) 3 copies - HRMD Office
2. Approved Request for Monetization of Leave (3 copies) - Applicant

CLIENT STEPS
1. Proceed to the HRMD Office and secure Application for Leave form.
2. Proceed to the Office of the College President/Vice President for Administration and Finance

AGENCY ACTIONS
1. Reviews the application submitted; makes sure that the form is filled out and supporting documents are complete and in order.
1.1. Countersigns/signs in item 7-recommendation of the authorized officer on the application for leave.
1.2 Certifies as to available leave credits.
3. Acts on the application for leave and returns to the HRMDO the approved/disapproved application.
3.1 Furnishes copy of approved/disapproved application for leave to the applicant and concerned offices.

PERSON RESPONSIBLE: Admin. Aide/Asst. HRMDO, Immediate Supervisor, College President/VPAF Authorized Representative/Staff President’s Office/VPAF
FEES TO BE PAID: NONE 
PROCESSING TIME: 19 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B51-Applying or Renewal of Application for Bed Space at the College Dormitory.txt


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APPLYING/RENEWING APPLICATION FOR BED SPACE AT THE COLLEGE DORMITORY

The College Dormitory is open to all officially enrolled students of the college. In the selection of applicants, the criteria are the residence or place of origin and family income of the applicant.

Office or Division: SUPPLY AND PROPERTY MANAGEMENT OFFICE
Classification: Simple
Type of Transaction: G2C – Government to Citizen
Who may avail: Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Official Certificate of Enrolment (1 Original) - Student Registration and Records Office
2. Certificate of Residency (1 Original) -  Barangay Captain
3. Income Tax Return of Parents (1 Original) - BIR
4. Photocopy of Validated School ID - Student Registration and Records Office

CLIENT STEPS
APPLYING FOR BED SPACE AT THE DORMITORY:
1. Go to the office of the Supply and Property Management Office (Secure Application form) –For new applicants only
2. Submit duly accomplished application form together with other requirements
3. Once the contract is signed, go back to the office of the Supply and Property Management Office for issuance of order of payment slip
4. Go back to the Supply and Property Management Office and present official receipt
5. Receives the issued room key, duplicate of the contract and occupancy room assigned.


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AGENCY ACTIONS
1. Releases application forms with requirements checklist
2. Checks completeness of requirements and attends to student quiries.
2.1. Consolidates application and other requirements
2.2 Informs the applicants of the status of the application
2.3. If approved, prepares the contract and release the same to the student-boarder who shall seek the signatures of the concerned signatories.
3. Receives payment & issues receipt
3.1 Checks and verifies the official receipt, records and files the order of payment slip
4. Checks payment, releases contract and application form to occupants with paid accounts.
4.1 Issues the room keys, copy of the contract and dormitory rules
4.2 The Staff-In charge accompanies the occupant to the College Dormitory
5. Verifies entries, signs and releases duplicate keys recorded in logbook.
5.1. Files the file copy and transmits to Billing Section Statement of Fees for integration in the assessment of student.

PERSON RESPONSIBLE: Admin. Aide/Asst./Supply Officer I Supply and Property Management Office
FEES TO BE PAID: PHP. 1,000.00/MONTH 
PROCESSING TIME: 1 HOUR, 45 MINUTES 

CLIENT STEPS
RENEWING APPLICATION FOR BED SPACING:
1. Present official receipt for dormitory rental for previous semester
2. Secure clearance from the Supply and Property Management Office at the end of the semester
3. If approved, prepares the contract and release the same to the student-boarder who shall seek the signatures of the concerned signatories.
4. Once the contract is signed, go back to the office of the Property Custodian for issuance of order of payment slip
5. Go back to the Property office and present official receipt
6. Receives the issued room key, duplicate of the contract and occupancy room assigned


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AGENCY ACTIONS
1. Photocopy the Official Receipt Presented.
2. Ensures updated Individual Ledger at the end of the semester.
3. Check completeness and correctness of the required documents.
4. Issuance of Billing Statement.
5. Photocopy of Official receipt presented.
6. Issues the room keys, copy of the signed contract and dormitory rules.

PERSON RESPONSIBLE: Admin. Aide/Asst./Supply Officer I Supply and Property Management Office
FEES TO BE PAID: PHP. 1,000.00/MONTH 
PROCESSING TIME: 1 HOUR, 5 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B52-Borrowing Equipment and Other Facilities.txt


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BORROWING EQUIPMENT AND OTHER FACILITIES

Services offered may be availed of by the students and employees of the college as provided in the approved guidelines governing borrowing of college equipment and facilities of the college.

Office or Division: SUPPLY AND PROPERTY MANAGEMENT
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Students, Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved letter-request by the Vice President for Administration and duly recommended by the Supply Officer and the General Services Unit Administrative Officer V - Supply and Property Office General Services Unit Vice President for Administration and Finance

CLIENT STEPS
1. Go to the Supply and Property Management Office with the letter-request addressed to the VP for Administration thru the Supply and Property Management office(SPMO) and General Services Unit (GSU)
2. Go to the office of the VP for Administration and Finance
3. Go back to the Supply and Property Management Office with the approved request
4. Receive borrower’s slip and equipment borrowed
5. Return borrowed equipment immediately after its use

AGENCY ACTIONS
1. Determines the availability of requested equipment or facility and endorses to the VP for Admin for approval or disapproval
2. Approves/disapproves request
3. Prepares borrower slip
4. Returns approved request and releases a copy of the borrower’s slip
5. Inspects the returned equipment as contained in the borrower’s slip and acknowledges receipt of equipment

PERSON RESPONSIBLE: Admin. Aide/Asst./Supply Officer Supply & Property Management Office. VP for Admin. And Finance Office of the VPAF

FEES TO BE PAID: NONE
PRICESSING TIME: 2 HOURS


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B53-Renting College Equipment and Facilities.txt


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RENTING OF COLLEGE EQUIPMENT AND FACILITIES

Services offered may be availed of by the public after payment of rental fees.

Office or Division: SUPPLY AND PROPERTY MANAGEMENT
Classification: Simple
Type of Transaction: G2C – Government to Citizen, G2G – Government to Government
Who may avail: Students, Employees, Clients

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Approved letter-request by the Vice President for Administration and Finance duly recommended by the Supply Officer and General Services Unit Admin Officer V (1 Original) - Supply and Property Management Office General Services Unit Vice President for Administration and Finance
2. Receipt of full payment of rental for equipment / facilities (1 Original)- Cashier’s Office

CLIENT STEPS
1. Go to the Property Section and present the letter-request addressed to the VPA thru the Supply Officer and General Service Unit Officer
2. Go to the VPA to secure his approval
3. Pay the required rental fees at the Cashier’s office
4. Go back to the Supply and Property Management Office
5. Receive equipment rented, gate pass, approved order of payment slip and a copy of MOA
6. Return the equipment rented

AGENCY ACTIONS
1. Determines availability of the requested equipment or facilities and endorses to the VPAF for approval or disapproval
2. Approves / disapproves request
2.1 If approved by the VPAF, the Supply Officer issues Billing Statement to the borrower
3. Issues the official receipt
4. Records the OR No. in the Billing Statement
4.1 Prepares Memorandum of Agreement
4.2 Signs the MOA and secures signature of the Supply Officer and the President
4.3 For equipment rental, issues gate pass and the items rented
5. Checks items/equipment as contained in the gate pass
6. Inspects the returned equipment and acknowledges receipt of equipment


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PERSON RESPONSIBLE: Admin. Aide/Asst./Supply Officer Supply & Property Management Office 
FEES TO BE PAID: BASED ON THE APPROVED RENTAL RATES (SEE TABLE BELOW) 
PROCESSING TIME: 2 DAYS, 1 HOUR, 5 MINUTES

Rental Fees for Equipment and Facilities

FACILITY/EQUIPMENT - AMOUNT TO BE PAID
1. College Auditorium
WITH MID-SIDE SET-UP
₱20,000.00 (8hrs)
₱10,000.00(4hrs)
Includes:
• 10pcs. PARLED for Backdrop Lighting
• 10pcs. Frontal Lightings - (3 pcs RGBW for Left, 4pcs Mid 2-RGBW And 2 amber and 3pcs RGBW for right), 2 units moving head, (beam- 4 lightings)
• 1pc. Smoke machine
• Sounds and Lights
• Projector
• Air conditioners
• Spacious parking area
• Free use of the campus parks/grounds for pre-event photoshoots

WITH FULL SETUP
₱25,000.00(8hrs)
₱13,000.00(4hrs)
Includes:
• 10pcs. PARLED for Backdrop Lighting
• 16pcs. Frontal Lightings
• (4 pcs RGBW for Left. 8pcs Mid 4-RGBW and 4 ambers and 4pcs RGBW for right)
• 4 units moving heads (beam- 4 lightings)
• 2 units moving head
• 1pc. Smoke machine
• 1 pc. Strobe light
• Sounds and lights
• Projector
• Air conditioners
• Spacious parking area
• Free use of the campus parks/grounds for pre-event photoshoots

BALLROOM PARTY, LIVE BAND AND PAGEANT SETUP
₱35,000.00
Includes:
• 3 pairs/per side full range speaker system
• 1 pair powdered 18” subwoofer
• 3 units powdered 15” monitor speaker
• 1 drum set microphone
• 4 wired microphone
• 2 wireless microphones
• 10pcs. PARLED for Backdrop Lighting
• 16pcs. Frontal Lightings - (4 pcs RGBW for Left. 8pcs Mid 4-RGBW and 4 ambers and 4pcs RGBW for right)
• 4 units moving heads (beam- 4 lightings)
• 2 units moving head
• 2 units follow spot
• 1 set intercom system
• 1pc. Strobe light
• Left and right-side projector white screen
• Sounds and Lights
• Electric fan
• Spacious parking area
• Free use of the campus parks/grounds for pre-event photoshoots

2. Pearl Mini Restaurant
₱3,000.00 (8hrs)
₱2,000.00(4hrs)
Includes:
• Tables and chairs
• Sounds and lights
• Air conditioner


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2. Pearl Mini Restaurant
₱3,000.00 (8hrs)
₱2,000.00(4hrs)
Includes:
• Tables and chairs
• Sounds and lights
• Air conditioner

3. Staff house rooms
₱400.00/person/day
Check-in time: 2:00pm
Check-out time: 12:00noon
₱1,500.00 / person/month
*for CSPC employees only
Includes
• Private shower room
• Telephone
• Cable TV
• Internet access
• Air conditioner

4. Classrooms 
₱300.00 (whole day, 8hrs)
Includes:
• Tables and chairs
• Electric fan
• TV monitor

5. AVR (College of Engineering and Architecture)
₱ 5,000.00 (8hrs)
₱ 3,000.00(4hrs)
Includes:
• 50 pcs. monoblock chairs
• Sounds and lights
• Projector
• Air conditioner

6. AVR(Library)
₱ 5,000.00 (8hrs)
₱ 3,000.00(4hrs)
Includes:
• 50 pcs. monoblock chairs
• Sounds and lights
• Projector
• Air conditioner

7. Function Hall (Academic Bldg. 2)
₱ 5,000.00 (8hrs)
₱ 3,000.00(4hrs)
Includes:
• Sounds and lights
• Projector
• Air conditioner

8. Pearl Hotel Rooms 
₱ 2,000.00 (overnight/10hrs)
Check-in time: 2:00pm
Check-out time: 12:00noon
Includes:
• Telephone
• Queen size bed
• Cable TV
• Refrigerator
• Air conditioner

9. Student Dormitory
₱ 1,000.00/student/month
Includes:
• Light and water
• Shower room
• Bed/double deck
• Side table
• Common kitchen
*Basic appliances such as electric fan, electric flat iron, electric water
heater, and oven toaster shall be free of charge

10. Transportation Services
• L300
• Transvan
• Coaster
• Bus

Transportation service rental includes fuel charges for the vehicles of
the university for travel within the following areas:
₱ 2,500.00 /Day –Within Camarines Sur
₱ 3,000.00 /Day–Within Legaspi City/Albay
₱ 4,000.00 /Day–Within Sorsogon, Masbate And Catanduanes
₱ 5,000.00 /Day–Within Camarines Norte
*Drivers per diem/allowance shall be charged to the requesting party/
agency.


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11. Red Carpet - ₱ 650.00
12. Round/ Rectangular Tables - ₱ 65.00
13. Table Cloth - ₱ 10.00 /pc
14. Monoblock Chairs - ₱ 7.50 /pc
15. Chair Cloth - ₱ 7.50 /pc
16. Steel Framed Fence - ₱ 125.00 /pc/day
17. Vehicle Sticker - ₱ 300.00

ADDITIONAL CHARGES
Electricity charge for the following:
Photo booth - ₱ 1,000.00
Live band - ₱ 2,000.00
LED Wall TV - ₱2,000.00
Spotlight (outsourced by the event organizer) – ₱ 1,000.00
Special/additional lighting (outsourced by the event organizer) - ₱ 3,000.00
Sound system (outsourced by the event organizer) - ₱ 5,000.00

OVERTIME PAY: ₱ 5,000.00
5 staff assisting the event held during Saturdays, Sundays, holidays and after 5 pm during weekdays

MAINTENANCE COST - ₱ 2,000.00


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B54-Requesting Issuance or Release of Supplies and Materials, Equipment and Accountable Forms.txt


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REQUESTING ISSUANCE/RELEASE OF SUPPLIES AND MATERIALS, EQUIPMENT, AND ACCOUNTABLE FORMS

The Supply and Property Management Office issues/releases supplies and materials, equipment and accountable forms to the different offices of the college as the need arises. The office utilizes the Supply and Property Inventory Management System, a web-based application designed to help the institution manage their inventory of supplies and equipment. The system provides a centralized database for tracking inventory levels. It also includes features such as real-time inventory tracking, and reporting tools to help the institution track usage and identify supplies needed. The goal of the system is to streamline inventory management processes, and increase its efficiency.

Office or Division: SUPPLY AND PROPERTY MANAGEMENT OFFICE
Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. CSPC institutional email account - Management Information and Communications Technology (MICT)


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CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. CSPC institutional email account - Management Information and Communications Technology (MICT)

CLIENT STEPS
SUPPLIES AND MATERIALS/ACCOUNTABLE FORMS
1. Go to https://spims.cspc.edu.ph/ and login using the CSPC Account provided by the MICT Office
2. After log-in, go to "Request Supply" tab.
3. On the "Request Supply" tab, click the "+ Request New Supply" button.
5. On the "Request New Supplies" tab, fill-in the "Office" and the "Purpose".
6. By clicking the "+ Add Item" button you can select items and input quantity. "+ Add " button will confirm the selection. Repeat until desire items are selected.
6.1 Yellow Button - Edit Item
6.2 Red Button - Delete Item
7. "Save" button will finish your request process.
8. On the "Request New Supplies" tab, request can be edited by the yellow button and confirming the request by clicking the "Send Request (Blue)" button.
8.1 Yellow Button - Edit Request
8.2 Blue Button - Send Request
8.3 Red Button - Cancel Request
9. Receives and signs the RIS and ICS
9.1 Signs the “Requested by” portion.
9.2 Signs the “Received by” portion.
10. Receive the supplies.

AGENCY ACTIONS
7. Receive and approve the request on SPIMS. Confirm Items availability and approved or edit items quantity.
8. Prepares requested items
8.1. Print RIS (Request and Issue Slip) and ICS (Inventory Custodian Slip) generated by SPIMS.
8.2 Signs the “Issued by” portion.
8.3 Signs the “Approved by” portion.
8.4. On the RIS Logbook; writes the RIS number, Date and Time received/ released, and total time allocated.
9. Issues the RIS and ICS.
9.1. Receive the signed RIS and ICS. And let the client sign on the RIS Logbook.
9.2. Releases the requested items.

PERSON RESPONSIBLE: CSPC Employees, Admin. Aide/Asst./Supply Officer Supply & Property Management Office
FEES TO BE PAID: NONE
PROCESSING TIME:1 HOURS, 10 MINUTES


EQUIPMENT


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PERSON RESPONSIBLE: CSPC Employees, Admin. Aide/Asst./Supply Officer Supply & Property Management Office
FEES TO BE PAID: NONE
PROCESSING TIME:1 HOURS, 10 MINUTES


EQUIPMENT

CLIENT STEPS
1. Inquire to the Supply Property Office for the availability of the Approved Purchase Request.
2. If the Equipment is ready to use/available
3. Received the requested items.

AGENCY ACTIONS
1. Verify the availability of the equipment needed.
2. Prepares the Property Acknowledgment Receipt (PAR) or Inventory Custodian Slip (ICS) upon receipt of the Purchased Order and I equipment received.
2.1 Inspect Equipment received.
2.2 Prepares the Requisition and Issuances Slip (RIS) for the items delivered and sign the documents.
2.3 Prepares the PAR or ICS and Property Sticker for asset tagging, and sign the documents.
3. Issues requested equipment. The requester signs the RIS/PAR/ICS. Keeps a
copy

PERSON RESPONSIBLE: CSPC Employees, Admin.Aide/Asst./Supply Officer Supply & Property Management Office
FEES TO BE PAID: NONE
PROCESSING TIME:1 HOURS, 10 MINUTES


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c:\Users\Chen Sayson\OneDrive - Camarines Sur Polytechnic Colleges\Documents\CSPC CONVERSATIONAL AGENT\Extracted Texts\Citizens Charter\B55-Requesting for Transportation Services.txt


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REQUESTING FOR TRANSPORTATION SERVICES

This service process facilitates the request and dispatch of Government vehicles for official use of the College.

Office or Division: GENERAL SERVICES UNIT
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Employees

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Travel Order - Office of the President/Respective VPs Office
2. Vehicle Request Form - GSU Office
3. Trip Ticket - GSU Office

CLIENT STEPS
1. Present travel order.
2. Fill-Up Vehicle Request Form
3. Signs the Trip Ticket as the Official Passenger, then follows the conduct of the actual trip.

AGENCY ACTIONS
1. Verify if the travel is entitled to use government vehicle or public transport.
1.1 If not qualified for government vehicle use, the AO-V recommends the requester use public transport.
1.2 If qualified to use government vehicle service, the client is advised to fill in the Vehicle Request Form.
2. Checks the availability of vehicle and driver for the requested trip.
2.1 If there is no available vehicle and/ or driver, the AO-V recommends using public transport.
2.2 If there is an available vehicle and driver, the GSU staff schedules the trip, facilitate the printing of the Trip Ticket, and assigns and informs the driver regarding the details of the approved scheduled trip.
3. GSU driver drives the dispatched vehicle.

PERSON RESPONSIBLE: Admin. Aide/AOV General Services Unit, GSU Driver
FEES TO BE PAID: NONE
PROCESSING TIME: 20 MINUTES


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REQUESTING FOR TRAVEL ORDER

The Office of the President and Vice Presidents adopts the Travel Order Issuance System, an electronic platform designed for generating travel orders. It includes features such as a List of Travel Orders and Analytics for Issued Travel Orders, providing comprehensive tools for efficient travel management. The institution’s administration must take into account the predominantly human element that it serves. The travel order issuance ensures that the employees’ travel outside the institution’s premises is official in
nature.

Office or Division: OFFICE OF THE COLLEGE PRESIDENT/CLUSTER VICE PRESIDENTS
Classification: Simple
Type of Transaction: G2G - Government to Government
Who may avail: Employees and Students

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Travel Order Request Form - Office of the President or Cluster Vice President
- If the travel is outside the Bicol Region or the requester is an employee of the OP cluster, the President will sign the Travel Order 
- If the travel is within the Bicol Region or the requester is an employee under the VPAF/ VPAA/VPREPED, the respective VPs will sign the Travel Order
2. Letter Request/Recommendation for Travel Outside Bicol Region - Office of the President or Cluster Vice Presidents
Additional Requirements if from Academic Cluster (Faculty and Students):
1. Approved Letter - Request for Invitation as Resource Speaker from External Agencies/Institutions - Office of the Vice-President for Academic Affairs
2. Approved Permission to Conduct Off- Campus Activity (CSPC-F-SASO-07) within Bicol Region - Office of the Vice-President for Academic Affairs Student Affairs and Services Office

CLIENT STEPS
1. Submits the accomplished travel order request form or the letter request/recommendation for travel outside the Bicol Region.
2. Receives the travel order


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CLIENT STEPS
1. Submits the accomplished travel order request form or the letter request/recommendation for travel outside the Bicol Region.
2. Receives the travel order

AGENCY ACTIONS
1. Receives the request for travel order and checks its attachments/ supporting documents.
2. Approves/ Disapproves the request.
2.1 After checking the documents submitted and establishing that the request has all the necessary documents, the Office Staff will secure the approval from the President/ Vice President.
If approved, a corresponding travel order will be prepared by the staff using the developed Travel Order Issuance System for signature of the President/Vice President.
If disapproved, the documents will be returned to the requester with a notation on why the request is disapproved.
3. Once the President signs the Travel Order, the staff will forward the same to the Records Office for dissemination to concerned employees/ requesters.
If the travel order was signed by the Vice President, the staff will forward the same to the requester and/or concerned offices.
4. The Records office or the VP staff will release the Travel Order to the
requester.

PERSON RESPONSIBLE: Admin. Aide/Asst. Office of the President or Vps, President/Vice President, Admin. Aide Records and Freedom of Information Office/Cluster Vice Presidents

FEES TO BE PAID: NONE
PROCESSING TIME: 1 hour and 45 minutes


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VIII. Feedback and Complaints Mechanism

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback 
1. Accomplish our feedback form available at the Public Assistance and Complaint Desk and drop it in the Suggestion Drop Box;
2. Directly email us at mail@cspc.edu.ph or president@cspc.edu.ph
3. Call us at 288-4425; and/or talk to our Officer of the Day at the Public Assistance and Complaint Desk (PACD)


How feedback is processed
Every afternoon (weekdays) at 3 00 PM, the Public Information Officer (PIO) or his authorized representative opens the dropbox and compiles submitted feedbacks 

Feedbacks requiring actions/answers are forwarded to concerned offices and they are required to respond within three working (3) days upon the receipt of the feedback. 

The Public Information Officer (PIO) will give feedback to the client within seven (7) working days upon receipt of the response/action taken.


How to file a complaint
Accomplish the client Complaint Form available at the Public Assistance Complaint Desk (PACD) or can be downloaded at CSPC Official Website thru: www.cspc.edu.ph

Complaints can also be filed via email at mail@cspc.edu.ph

The following information MUST be provided.
• Name of Complainant
• Name of person being complained
• Incident
• Evidence (if applicable)

Call us at 288-4425; and/or talk to our Officer of the Day at the Public Assistance and Complaint Desk (PACD)


How complaints are processed
The Complaints Officer opens the complaints dropbox or email account daily.

Upon evaluation, the Complaints Officer shall start the investigation and forwards the verified complaint/s to the concerned office/personnel for an explanation within three working (3) days upon receipt of the complaint/s. 

The Complaints Officer will submit a report to the Head of Agency for review, validation and appropriate action. 

The Complaints Officer will give feedback to the client within seven (7) working days upon implementation of the action.


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The Complaints Officer will give feedback to the client within seven (7) working days upon implementation of the action.


CONTACT INFORMATION
Contact Center ng Bayan (CCB)
Text: 09088816565
Call: 1-6565
Log-in at: www.contactcenterngbayan.gov.ph

Citizen’s Complaint Center
Dial or Text: 8888
Log-in at: https://8888.gov.ph

Anti-Red Tape Authority (ARTA)
1-ARTA (12782) (02) 8246-7940
0920-925-3078 / 0998-856-8338
E-mail: complaints@arta.gov.ph


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IX. List of Offices

OFFICE, OFFICE LOCATION, and CONTACT INFORMATION

OFFICE OF THE PRESIDENT
Office of the President 
2nd Floor, Administration Bldg.
mail@cspc.edu.ph
(054) 2884421 to 23 loc. 101 or 102
09171207073

Office of the Board Secretary 
2nd Floor, Administration Bldg.
boardsecretary@cspc.edu.ph
(054) 2884421 to 23 loc. 176

Internal Audit Services (IAS) 
2nd Floor, Duran Hall internalaudit@cspc.edu.ph
(054) 2884421 to 23 loc.166
09177042741

Curricular Reforms, Quality Assurance & Management Services(CRQAMS)
2nd Floor, Duran Hall
qams@cspc.edu.ph
(054) 2884421 to 23 loc. 123
09177020644

Institutional Planning and Development Office (IPDO) 
2nd Floor, Administration Bldg.
planning@cspc.edu.ph
(054) 2884421 to 23 loc. 107
09177016237

Center for International Relations, and Linkages (CIRL) 
2nd Floor, Multi-Purpose Building II
cspcinternational@cspc.edu.ph;
(054) 2884421 to 23 loc 206
09177146171

Management Information and Communications Technology (MICT) 
2nd Floor, CME Techno Hub Building
mict@cspc.edu.ph
(054) 2884421 to 23 loc. 160
9177146558

Public Relations, and Alumni Affairs Services (PRAAS) 
2nd Floor, Duran Hall oprkm@cspc.edu.ph
(054) 2884421 to 23 loc. 204
09177018909

Center for Gender and Development Office (CGAD) 
2nd Floor, Academic Building I
gad@cspc.edu.ph
(054) 2884421 to 23 loc. 200
09177146553

Center for Rinconada Culture, and the Arts (CRCA) 
3rd Floor, Supply and
Property Building
cspc_crca@cspc.edu.ph
(054) 2884421 to 23 loc. 211
09177008003

Legal Office 
2nd Floor, Duran Hall 
lao@cspc.edu.ph
(054) 2884421 to 23 loc. 217
09176339267

Bicol Consortium for Industries, Energy and Emerging Technology Research and Development (BCIEERD) 
3rd Floor, Center for Innovation and Technology Development Bldg. 
bcieerd@cspc.edu.ph
(054) 2884421 to 23 loc.187
09177018438


OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND FINANCE


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OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND FINANCE 

Office of the Vice President for Administration And Finance 
2nd Floor, Food Laboratory
vpadmin@cspc.edu.ph
(054) 2884421 to 23 loc. 109
09177006503

Chief Administrative Office (CAO) 
2nd Floor, Duran Hall 
cao@cspc.edu.ph
(054) 2884421 to 23 loc. 216
09176249039

Supervising Administrative Office (SAO) 
2nd Floor, Duran Hall 
sao@cspc.edu.ph

Budget Office 
2nd Floor, Food Laboratory Building
cspcbudget@yahoo.com
(054) 2884421 to 23 loc. 112
09176217901

Supply and Property Management Office (SPMO) 
2nd Floor, Supply and
Property Building
spmo@cspc.edu.ph
(054) 288-4434 loc. 104
09177006650

Human Resource Management and Development Office (HRMDO)
2nd Floor, Administration Bldg.
hrdo@cspc.edu.ph
hrmo@cspc.edu.ph
(054) 288-4434 loc. 108
09177005998

General Services Unit (GSU) 
2nd Floor, Administration Bldg.
gsu@cspc.edu.ph
(054) 2884421 to 23 loc. 100
09177146522

Records and Freedom of Information Office (RFOI) 
2nd Floor, Administration Bldg.
records@cspc.edu.ph
documentcontrol@cspc.edu.ph
efoi@cspc.edu.ph
(054) 2884421 to 23 loc. 113
09176237344

Procurement Office 
3rd Floor, Center for Innovation and Technology Development Bldg.
procurement@cspc.edu.ph
(054) 2884421 to 23 loc. 104
09176298311

Accounting Office 
2nd Floor, Food Laboratory Building
accounting@cspc.edu.ph
(054) 288-4434 loc. 110

Cashiering and Disbursing Office 
2nd Floor, Food Laboratory Building
cashier@cspc.edu.ph
(054) 2884421 to 23 loc. 130
09176335927

Physical Plant and Facilities Management Services (PPFMS) 
1st Floor, Academic Building V Ground Floor
ppfms@cspc.edu.ph
(054) 2884421 to 23 loc. 159
09293175353

Health and Environment Management Services (HEMS) 
Academic Building V 
collegeclinic@cspc.edu.ph
(054) 2884421 to 23 loc. 117
09177146561


OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS


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Health and Environment Management Services (HEMS) 
Academic Building V 
collegeclinic@cspc.edu.ph
(054) 2884421 to 23 loc. 117
09177146561


OFFICE OF THE VICE PRESIDENT FOR ACADEMIC AFFAIRS

Office of the Vice President For Academic Affairs 
2nd Floor, Duran Hall 
vpacad@cspc.edu.ph
(054) 2884421 to 23 loc. 124
09177012832

Graduate School (GS) 
2nd Floor, Multi-Purpose Building II
graduateschool@cspc.edu.ph
(054) 2884421 to 23
09176319261

College of Engineering and Architecture (CEA) 
2nd Floor, Green Building 
coe@cspc.edu.ph
(054) 2884421 to 23 loc. 126

College of Arts and Sciences (CAS) 
3rd Floor, Academic Building III
cas@cspc.edu.ph
(054) 2884421 to 23 loc. 199
09176232830

College of Technological and Developmental Education (CTDE) 
2nd Floor, Academic Building III
ctde@cspc.edu.ph
(054) 2884421 to 23 loc. 129
09176342562

College of Computer Studies (CCS) 
2nd Floor, Academic Building IV
ccs@cspc.edu.ph
(054) 2884421 to 23 loc. 144
09176309224

College of Health Sciences (CHS) 
2nd Floor, Academic Building II
chs@cspc.edu.ph
(054) 2884421 to 23 loc. 127
09176242247

College of Tourism, Hospitality, and Business Management (CTHBM) 
3rd Floor, Multi-Purpose Building I
cthbm@cspc.edu.ph
(054) 2884421 to 23 loc. 128
09176286738

Center for Human Rights Education (CHRE) 
College Gymnasium 
chre@cspc.edu.ph
(054) 2884421 to 23 loc. 162
09177027138

Office of the Student Affairs and Services (OSAS) / Cultural Coordinator
2nd Floor, Academic Building V
sas@cspc.edu.ph
(054) 2884421 to 23 loc. 122
09176314471

Student Testing and Admission (STA) 
3rd Floor, Academic Building V
testingandadmission@cspc.edu.ph
(054) 288-6249 loc. 172
09177146554

Student Registration and Records (SRR) 
2nd Floor, Food Laboratory Building
registrar@cspc.edu.ph
(054) 2884421 to 23 loc. 115
09177146524

Learning Resources and Development Services (LRDS)
2nd Floor, Library Building
lrds@cspc.edu.ph
(054) 2884421 to 23 loc. 120
09177146534


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Learning Resources and Development Services (LRDS)
2nd Floor, Library Building
lrds@cspc.edu.ph
(054) 2884421 to 23 loc. 120
09177146534

Academic Center for Continuing Enrichment for Students (ACCESS) 
3rd Floor, Supply and Property Building
access@cspc.edu.ph
(054) 2884421 to 23 loc. 207
09177020222

National Service Training Program (NSTP) 
Ground Floor, Library Building
christianpuso@cspc.edu.ph
(054) 2884421 to 23 loc. 151

Guidance Services 
3rd Floor, Academic Building V
guidancecenter@cspc.edu.ph
(054) 2884421 to 23 loc. 125
09177019981

Training and Assessment Center (TESDA) 
2nd Floor, Academic Building II
tesdacac@cspc.edu.ph
(054) 2884421 to 23 loc. 114
09177148716

Student Publication Office (The SPARK) 
College Gymnasium 
spark@cspc.edu.ph
(054) 288421 to 23 loc. 157

SIAS Administrator 
2nd Floor, Administration Building
julsdenina@cspc.edu.ph
(054) 2884421 to 23 loc. 195


OFFICE OF THE VICE PRESIDENT FOR RESEARCH, EXTENSION, PRODUCTION AND

ENTREPRENEURIAL DEVELOPMENT

Office of the Vice President for Research, Extension, Production and Entrepreneurial Development 
2nd Floor, Center for Innovation and Technology Development Bldg.
vprep@cspc.edu.ph
(054) 2884421 to 23 loc. 152
09177006988

Center for Research Development 
2nd Floor, Center for Innovation and Technology Development Bldg.
research@cspc.edu.ph
(054) 2884421 to 23 loc. 152
09176279005

Center for Extension and Community Services 
2nd Floor, Center for Innovation and Technology Development Bldg.
extension@cspc.edu.ph
(054) 2884421 to 23 loc. 150
09177060412

Production and Entrepreneurial Development Services 
2nd Floor, Center for Innovation and Technology Development Bldg.
peds@cspc.edu.ph
(054) 2884421 to 23
09760056835

Research Ethics Services 
3rd Floor, Center for Innovation and Technology Development Bldg.
ores@cspc.edu.ph
reb@cspc.edu.ph
(054) 2884421 to 23


BUHI CAMPUS

Buhi Campus 
San Buenaventura, Buhi, Camarines Sur
buhicampus@cspc.edu.ph
09176314517


