SELF-DETERMINATION DEFICI TS 297 D. The clie nt's guardian was provided with feedback regarding the client's choice of services, service providers, and locations. 22. Develop a Provider Network (2 2) A. A network of providers was developed from which the client can choose to identify from whom he/sh e would like to receive services. B. The client's guardian was provided with a list of providers from which to choose someone to provide service to the client. C. Specific providers have been identified, and additional feedback was given regarding the choices of providers. 23. Select Services within Financial Boundaries (2 3) A. The costs of all the services that are currently being provided to the client were identified. B. The client was provided with the cost of each individual service/provider that is available and appropriate for meeting his/her needs. C. The client or guardian was allowed to choose whatever services and providers they see fit within their financial resources. D. The client or guardian was provided with feedback regarding the choi ces of services and providers within the financial resource pool. 24. Focus on Customer Service (2 4) A. Service providers were focused on the need to provide customer service. B. An emphasis was placed on the concept that the client has a choice of prov iders available. C. Providers were encouraged to adopt a “We need them!” philosophy rather than “They need us. ” 25. Identify Decision-Making Experience ( 25) A. The client was assisted in identifying actual examples from his/her life when he/she has used decision-making skills. B. The specific situations in which the client has used decision-making skills (e. g., gathering information, weighing pros and cons, consulting with others) were reviewed with him/her. C. The client was unable to identify specifi c situations in which he/she has used decision-making skills and was provided with additional feedback in this area. 26. Teach Assertive Self-Advocacy ( 26) A. The client was taught techniques for assertive self-advocacy. B. The client was taught specifi c self-advocacy techniques from The Self-Advocacy Manual for Consumers by the Michigan Protection and Advocacy Service, Inc., or The Self-Advocacy Workbook by Gardner. C. The client was provided with self-advocacy and leadership practice opportunities (e. g., with counselors, personal care support personnel, and residential supervisors). 27. Teach about Passiveness, Assertiveness, and Aggressiveness ( 27) A. The client was taught about the difference between passive, assertive, and aggressive behaviors. B. Assertive, aggressive, and passive responses to the same situation were modeled to the client, and he/she was requested to identify the most effective style. 