HOMELESSNESS 151 38. Meet with the Housing Manager ( 38) A. A meeting was held with the client's housing manager to provide education about mental illness issues and the client's rights, to mitigate his/her problematic behaviors, and to assist in rent reviews and dwelling inspections. B. Regular meetings continue to be held with the client's housing manager to train about mental illness issues and the client's rights, to mitigate his/her problematic behaviors, and to assist in rent revie ws and dwelling inspections. C. The client's increased level of communication with his/her housing manager has helped to avert crises that could have threatened his/her residential status, and he/she was directed to continue this pattern of communication. D. The client's housing manager was provided with 24-hour access to the clinician or agency staff should emergencies arise. E. The client's housing manager was urged to contact the clinician or agency staff with questions or crisis concerns. F. The cli ent's potential decompensation has been arrested through the use of immediate contact with his/her housing manager, and this was reflected to the manager and the client. 39. Provide Emergency Health Information Card ( 39) A. The client was provided with a n emergency health information card, which includes individualized information about whom to call in a crisis situation, including the case manager and physicians. B. The client was reinforced for using the emergency health information card to help avert crisis situations. C. The client has failed to use the emergency health information card when experiencing a crisis and was reminded about this resource. 40. Coordinate Funds to Maintain Residence during Decompensation (40) A. Funds were coordinated to maintain the client's residence during times when he/she would be unable to obtain resources for paying his/her bills (e. g., hospitalization or when he/she briefly loses eligibility for benefits). B. The client has been able to maintain stability, as he/s he has been able to keep his/her regular residence even during periods of brief decompensation, and this was reviewed with him/her. 41. Provide Training Regarding Rights (41) A. The client was provided with training about his/her rights as related to the Americans with Disabilities Act, including reasonable accommodations that must be made for him/her. B. The client was reinforced for displaying an understanding of his/her rights and the reasonable accommodations that must be made for him/her. C. The cl ient displayed a poor understanding of his/her rights and reasonable accommodations and was provided with additional education and guidance in this area. 42. Educate about Tenant's Rights (4 2) A. The client was educated about tenant's rights. B. The cli ent was referred to information about tenant's rights described in Renter's Rights by Portman and Stewart. 