INDEPENDENT ACTIVITI ES OF DAILY LIVING ( IADL) 163 34. Provide 24-Hour Cr isis Consultation ( 34) A. The area emergency response professionals were provided with 24-hour crisis consultation to assist in responding to the client's use of emergency systems. B. Provision of the 24-hour crisis consultation has helped to decrease in appropriate use of the emergency response system and inappropriate response to the client by the emergency system. 35. Teach Appropriate Use of Emergency Services ( 35) A. The client was taught about the appropriate use of specific emergency service profe ssionals, including their responsibilities and limitations. B. The client was provided with positive feedback for his/her accurate understanding of responsible use of emergency service professionals, their responsibilities, and limitations. C. The client was assisted in brainstorming alternative resources that are available to him/her for use instead of nuisance calls to emergency response staff. D. The client was assisted in developing specific alternatives to use instead of nuisance calls to emergency response staff (e. g., contact a crisis line rather than the police for psychotic symptom development; contact a support group member when feeling lonely instead of going to the emergency room; contact family first if feeling ill). E. The client has decre ased his/her pattern of nuisance calls to emergency response staff and was provided with positive feedback for this progress. F. The client has not used alternative resources instead of nuisance calls to emergency response staff and was urged to modify th is practice. 36. Discuss Making Amends ( 36) A. The client was taught regarding the need for making amends to businesses or service providers who have been affected by his/her past inappropriate behavior. B. The form of restitution to businesses, service providers, or others who have been affected by the client's past inappropriate behavior was brainstormed. C. Specific areas of the restitution plan were reviewed (e. g., how to approach the business owner, what service could be offered in restitution, whe re the client would get the money to pay the business owner for debt). D. The client has made amends to businesses or service providers who have been affected by his/her past inappropriate behavior, and he/she was provided with positive feedback in this area. E. The client denied the need to make amends with businesses or service providers who have been affected by his/her past inappropriate behavior and was accepted for this position. F. The client resisted endorsing a specific plan for how to implement restitution to those affected by his/her past inappropriate behavior and was provided with additional feedback in this area. 37. Develop a List of Resources for IADLs ( 37) A. The client was asked to identify a list of personal resources that he/she can use for assistance in carrying out IADLs. B. The client was assisted in identifying specific resources that he/she can use for carrying out IADLs (e. g., family and friends, support group members, neighbors). C. The client has failed to identify a list of personal resources to assist him/her in carrying out IADLs and was urged to do so. 