162 THE SEVERE AND PERSI STENT MENTAL ILLNESS PROGRESS NOTES PLAN NER B. The client was taught assertive steps to respond to discrimination due to his/her mental illness symptoms. C. The client was supported as he/she implemented assertive responses to instan ces of discrimination due to his/her mental illness symptoms. D. Further education and encouragement were provided to the client, as he/she has not used assertive responses to the situations in which he/she has been discriminated against due to his/her me ntal illness symptoms. E. The client was provided with support as he/she identified area businesses or service providers who have restricted access to him/her due to concerns over his/her mental illness symptoms. F. Advocacy was provided on the client's behalf with area businesses or service providers who have restricted his/her access due to his/her mental illness symptoms. 31. Link to Advocacy and Support Groups ( 31) A. The client was referred to an advocacy group that will directly assist him/her in developing open access to community businesses and services. B. The client was reinforced for attending a support group focused on assisting him/her in developing more open access to community businesses and services. C. The client's greater access to co mmunity businesses and services was processed. D. The client has not taken advantage of support and advocacy groups to develop greater access to community businesses and services and was provided with encouragement to do so. 32. Explore Contacts with Eme rgency Response Professionals ( 32) A. The client's history of prior contacts with emergency response professionals was explored. B. The client was assisted in identifying situations in which emergency response staff was required to coerce the client (e. g., a prior involuntary hospitalization). C. The client was assisted in identifying situations in which he/she may have manipulated emergency response staff (e. g., threatened to harm himself/herself for some secondary gain such as obtaining food or a place to sleep). D. The client was provided with positive feedback as he/she accurately reviewed his/her history of contact with emergency response professionals. E. The client tended to deny his/her pattern of past involvement with emergency response profess ionals and was redirected to review these areas. 33. List Preferred Emergency Response Professionals ( 33) A. The client was assisted in developing a list of specific emergency response professionals who respond effectively to mentally ill individuals (e. g., a police unit mental health liaison or a specific nurse/orderly at the emergency room). B. The client was directed to seek out specific professionals when he/she contacts certain agencies or facilities. C. Regular contact has been maintained with the identified professionals to facilitate greater understanding of the client's needs. D. The client has not used the identified professionals and continues to misuse the emergency response system; he/she was redirected in this area. 