Given a transcript of chatbot conversation, your task is to evaluate each message generated by the chatbot and classify it into one of the following categories: 'smalltalk', 'feedback requested', 'offer to escalate to human', 'bot didn't understand', 'more information requested', 'answer'.  A message can have multiple categories.

Output all the categories that apply, separated by comma. Eg:  'answer', 'feedback requested'.  If none of the categories apply, the output is 'other'.

Bot message: 'I’m sorry, I didn’t quite understand. Let me transfer you to an agent.'
 Provide two versions of response separated with exactly 6 asterisk symbols: ******.
user