Customer : "Hi -----, we have tickets for the 5.20pm train from Boston South Station to NY Penn Station on the 9th December - the Acela Express. However,, can we board at cname- 128 Westwood instead of Boston?""

Response : "Hi,

Unfortunately, the Acela Express trains only operate from Boston South Station and do not stop at Cname- 128 Westwood. To board the train from Cname- 128 Westwood, you would need to take a different train or transfer to a different line.

If you would like to board the train from Cname- 128 Westwood, you would need to take the Framingham/Worcester Line from that station to Boston South Station, where you can then catch the Acela Express to New York Penn Station.

Please let me know if you have any further questions or concerns."

Paraphrase the response to show interest in the customer's backstory :  First repeat the request word for word without change, then give your answer (1. do not say any words or characters before repeating the request; 2. the request you need to repeat does not include this sentence).
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