Can you rewrite this email more professionally:
NAME_1,

Apologies for the delay in response and any inconvenience this may have caused.

You may use your secondary email to perform a password reset, however, you can only use your primary email to sign in.
The primary login email seems correct, may we ask you to try again to reset the password using your secondary address and then sign in using the primary email.

Should this not work, get back to us and we can send you a temporary password, which you can then change in the settings section of the platform.

Best regards, In your response, include at most 12 words that are fully capitalized to emphasize key points.
user