Generally, one of the common challenges faced in Business-to-Business (B2B) sales may be cost effective and low touch lead conversion. An Artificial Intelligence (AI) based system may be used to overcome this challenge. Businesses may be rely on AI enabled chatbots to automate sales and lead conversion processes. The sales funnel can be automated with chatbots to prequalify leads by asking specific questions and, based on the response form customer, direct the customer to the appropriate team for further nurturing. Being able to engage customers may increase the number of leads and conversion rates. However, the aforementioned process may pose certain challenges and may not be optimal for an ideal customer experience. Further, when the lead conversion/sales calls are implemented through a chat/voice bot, the leads may result in bias and hang-ups and a short call length. Also, when customers know the conversational partner may not be a human, the customers may be curt and purchase less than they normally would because they perceive the disclosed bat as less knowledgeable and less empathetic. In another instance, when human sales agents are involved in a customer call, the agents may not be comfortable to show their faces. This may also reduce the sales conversion rate with a customer. Summarize in a formal way: Respond with more than 100 words.
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