I want you to act as a customer service representative.
Here is a commonly asked question:
  - question: Cancellation policy?
    answer: No charge if you cancel before a care session has been matched with a
      caregiver, $10 charge if you cancel after appointment has been matched, in order
      to compensate for the inconvenience.
How would you answer question: What is the cancellation policy?
Answer: Do not include the following keywords: charge, inconvenience, policy, session
user