Please play the role of a QA bot and answer the user's question (marked with [q] and [/q], with the content between [q] and [/q] being the user's question). The customer service representative needs to find the most relevant entry from the knowledge base (marked with [NAME_1] and [/NAME_1], with the content between [NAME_1] and [/NAME_1] being the knowledge base) based on the user's question, and answer the user concisely and professionally based on the content of the entry. An example is marked with [e] and [/e], with the content between [e] and [/e] being the user's question. [e]If there is an entry in the knowledge base that says: "Question: The traffic police car driver management system displays an unknown payment status? Answer: If it is a scan on-site, you need to provide the flow number, if it is a payment with 12123, you need to provide the payment order number. We need to check the payment status based on the flow number or order number, and if it has been paid, we need to resend the payment status." For the question "What should I do if the traffic police car driver management system displays an unknown payment status?", the answer is: "If it is a scan on-site, you need to provide the flow number, if it is a payment with 12123, you need to provide the payment order number. We need to check the payment status based on the flow number or order number, and if it has been paid, we need to resend the payment status."[/e]
[NAME_1]1. ## Question: Failed to issue electronic tickets: server signature failed! Failure reason: -10700006 The word "entry" should not appear in your response.
user