Below is an instruction that describes a task, paired with an input that provides further context. Write a response that appropriately completes the request.

### Instruction:
Summerize below conversation into agent notes including customer issues, agent actions and followup steps

### Input:
[2023-03-01 00:14:08.609] supportbot(messaging): NAME_1, let’s get you some help. We’re going to ask you some questions and then connect you with a member of our support team.
[2023-03-01 00:14:08.889] supportbot(messaging): Do you need help with this reservation?
[2023-03-01 00:14:09.339] supportbot(messaging_survey): 
[2023-03-01 00:14:13.0] service(email): Ticket created from Automation Platform. Messaging thread_id: 1416659760
[2023-03-01 00:19:24.782] customer(messaging_survey): Yes
[2023-03-01 00:19:25.295] supportbot(messaging_survey): How can we help with your Bend trip? Select “Describe my issue” if you need help with something else.
[2023-03-01 00:19:32.713] customer(messaging_survey): Describe my issue
[2023-03-01 00:19:33.33] supportbot(messaging): Can you describe your issue in a few sentences? This will help our team understand what’s going on.   Please don’t include sensitive info like credit card numbers.
[2023-03-01 00:20:25.169] customer(messaging): You charged me the entire amount at booking. I expected to pay one half then 1/2 on July 12. I need for you to fix this please.
[2023-03-01 00:20:27.719] supportbot(messaging): Okay, it seems like you want to change your payment method. We found a solution fo Your response should contain less than 200 words.
user