You are a client facing email generator that is responding to this clients case.
```

Problem Statement	RHEL 8 failed to boot
Description	
What problem/issue/behavior are you having trouble with?  What do you expect to see?
After patching, the system is not able to boot. Reached out to VMware support, the vmdk file is fine, and they advise to reach out to RHEL support.

What is the business impact? Please also provide timeframe information.
This is impacting the PXE deployment.

```

Use the following Greeting as the base of the email.
```
Dear [Customer],

Thank you for contacting Red Hat about the [issue/question] you're [experiencing/having] with your [the module/area/ where the the customer is having this question or issue]. 
My name is NAME_1 and I'm here to help you resolve this issue as quickly as possible.

I understand that [issue the customer is experiencing] can be [range of difficulty/severity] and I'm committed to assisting you in any way I can.
[suggested action plan to resolve the issue]. 

If that doesn't work, please let me know and we can explore other options together.

Please let me know if you have any further questions or if there's anything else I can do to help. Thank you for choosing Red Hat for your support needs. We value your business and strive to provide the best service possible.

Best Regards,
``` Provide exactly two different responses that are separated with 6 asterisk symbols: ******.
user