

Service: telecom customer service
Customer utterance : "Your website is difficult! Every time I log in it tells me I have been inactive and will be logged out for 30 seconds. I just logged in!"|
Original Response : "Please try clearing your browser's cache and cookies, and then attempt to log in again. If the issue persists, please contact our technical support team for further assistance."

List of relational strategies : 
Greeting
Backstory/self-disclosure
Justification/excuses
Rant
Gratitude
Expression of emotion

Select the relational strategies that are present in the customer's utterance from the list above.  

Selected strategies : ...

 The letter h should appear at least 32 times.
user