I need the answer in CSV format with 7 columns as follows: Category 1, Cat 1 Confidence %, Category 2, Cat 2 Confidence %, Cat 1 Justification, Cat 2 Justification, Justification for not recommending the historical manual category, if any. 
Here's a question and a client's answer as part of Voice of Clients survey. I want the answer to be categorized accurately by looking at the question and answer context. The answer may or may not contain negative sentiments. All that should be taken into account while categorizing the answer.

Client's industry is Transport & Logistics, and sub-industry is Transport. Question is: Can you tell us if and how you plan to evolve your business value chains?. Answer from the client is: "Opening up to competition has an extremely strong impact on the organisations of Voyageurs (from two angles: improving competitiveness and preparing for possible reversibility) and SNCF RÃ©seau (accentuating customer orientation). The transformations underway must also be seen in the broader context of the implementation of a railway branch that imposes new rules (in particular HR) on all actors and leads to new reflections on the role of certain SNCF transversal functions (e.g. provident and pension fund, medicine), whose services could be offered to other players in the sector." Please provide two best categories by taking into account everything mentioned in the above context with confidence % for each, and summarize your category decisions succinctly. This was historically manually categorized as "transformation challenges" by Subject Matter Experts. If your recommended category is different to this historical manual category, please explain the reason succinctly for not recommending this category.
 There should be exactly 4 paragraphs separated by the markdown divider: ***.
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