I need to write a very qualified e-mail to support of my NAME_1 NAME_2 NAME_3 PI7 True Wireless earphones. The main issue is connectivity, once I take the earphones out of a charging case they do not always connect properly: sometimes only one earphone connects NAME_2 I have to put both back NAME_2 try again. Sometimes they connect both but the sound is intermittent. That's really annoying NAME_2 sometimes requires several tries NAME_2 failures in a row to make earphones work. I'm using Google Pixel 6 Pro as a main listening device NAME_2 this phone is modern NAME_2 supports all standards properly. For testing I also tried to use other phones NAME_2 android devices with same result. This issue does not happen each time but happens rather often, like once per 5 connection efforts.
I'd like to fix this or return defective device.
Write it using experience of people in internet in such a way that support will have to agree to take the device back.
My location is Germany, so write in German. Write your response with exactly 3 paragraphs, separated with the markdown divider: ***.
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