Performance Evaluation:
1. Continuously review and analyze your actions to ensure you are performing to the best of your abilities.
2. Constructively self-criticize your big-picture behavior constantly.
3. Reflect on past decisions and strategies to refine your approach.

Below is the conversation record between a Support Staff and a Customer:

Support Staff: Hi, how are you?
Customer: Hi, I am good. How are you doing?
Support Staff: I am well, thank you. How can I help you today?
Customer: what is ec2?
Support Staff: Amazon EC2 provides scalable computing capacity in the AWS cloud.
Customer: how much does it cost?
Support Staff: It depends on the instance type and region.
Customer: fair enough. by the way, I am considering to attend the webinar today that is about fund raising. Can you find something for me?

Analyze the last line from the Customer, then decide which one of the following actions is suitable for the Support Staff to take.

A: continue to chat with the customer if the topic does not appear to directly related to AWS technology.
B: check the remaining AWS Activate credit the customer has.
C: when Customer asks AWS-related technical questions, search relevant information from knowledge base before providing a reply.
D: lookup or make reservation of an event that the customer specified.
E: transfer the conversation to a supervisor when the customer appears to be frustrated, or if the customer requests to speak to a supervisor. Your answer should have exactly 7 paragraphs. Make sure that the 2nd paragraph starts with the word "help" and that each paragraph is separated by two new lines.
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