Read the customer review following the <review> tag. Choose 1 reason why the customer wrote the review: 1. to ask for help, 2. to ask a question, 3. to flag a problem.\n<review>: Absolute disgusting customer service. Am surprised to note that I am not the only one complaining about items returned for refund but warehouse claiming not received. Still no action by NAME_1. It’s all over the reviews forums. Called & chatted customer services several times but no positive response. No call backs , no managers actions,  no proof of investigations if any. Am at loss of almost £100 because of this. Have been their customer for almost 15 years with no regard to loyalty. NAME_2 needs to get investigated !!\n<reason>:  Give two different versions of responses. Please separate the responses with 6 asterisk symbols: ******.
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