Agent: this is NAME_1 could i start by getting your name please 
NAME_2: my name's NAME_3 calling from center for diagnostic imaging i didn't catch your name 
Agent: i'm my name is NAME_1 last initial NAME_4 in laughter NAME_3 what's the initial for your last name bboy 
Agent: are you with the ordering doctor or the imaging location 
NAME_2: imaging 
Agent: is this for newer existing request 
NAME_2: well i'm hoping existing trying to find out if there's an authorization or case on file for a patient that we have scheduled 
Agent: what's your contact phone number please 
NAME_2: ********** 
Agent: right a moment here what is that member id number please 
NAME_2: is 101305 937899 
Agent: what's the health plan 
NAME_2: managed health services 
Agent: number name date of birth 
NAME_2: NAME_5 42865 
Agent: what kind of study are we checking into for 
NAME_2: mri lumbar spine 
Agent: one moment so i do have that request on file i do show it is indicated is denied this time 
NAME_2: does it give reason for denial status 
Agent: we get in there check those notes here for us let's see based on what was given back pain before we can approve the following notes should be sent doctors notes that say that the findings of the recent test lumbar flexion extension x ray that test should show why more picture tests are needed the information we got did not show that these things have been done so x ray primarily
NAME_2:  that's all i needed your help is 
Agent: let's see did you have any other cases to check today 
NAME_2: that's it you have a day you do the same 
Agent: did you need any number
NAME_2: i'm go ahead 
Agent: absolutely co reference number for you is 32546140 0140 
NAME_2: we'll have a day NAME_1 again
 The response should be in all capital letters.
user