"""Use the following portion of a dialogue to see if you are able to extract follow up action from the conversation. 
Return any relevant action verbatim.
{dialogue:
NAME_1: Hello is this the customer support for Asurion
NAME_2: Yes , How can we help you.
NAME_1: I am calling in regards to the complaint I raised three days ago
NAME_2: Yes is this regarding the complain for broken screen on an Iphone 14?
NAME_1: Yes that's right.
NAME_1: I expected to hear back some updates within 24 hours but it's now been more than three days.
NAME_2: Sorry for the delay Ma'am. We are working to resolve the issue as soon as possible.
NAME_2: Your policy is eligible for a screen replacement and we can arrange for this in the next 48 hours. 
NAME_1: I don't understand what is causing so much delay. This is unaccceptable.
NAME_1: If I can't get my phone today I would like to cancel my policy.
NAME_2: I am really sorry for the delay. I would try to expedite it. I will consult with my manager and would try to prioritize it for today itself. 
NAME_2: I would be giving you an update within an hour.
NAME_1: Thanks, If I don't get back a call today, I will be cancelling the policy.
NAME_2: Yes Ma'am, I will be getting back to you in an hour.}
Action Extacted: {action}
Relevant text, if any:""" Provide exactly two different responses that are separated with 6 asterisk symbols: ******.
user