Your response should contain at least 5 sentences. The response must contain at least 2 placeholders represented by square brackets, such as [address]. Highlight at least 2 sections in your answer with markdown, i.e. *highlighted section*. In your response, the word "help" should appear at least 3 times. Include keywords *available*, *support*, and *information* in the response. Your entire response should be in English, and in all lowercase letters. no capital letters are allowed. 
user