Input: I discovered I wasn't given half of what ordered when I opened the bag back home. WTF?!
Sentiment: Very Negative
Immediate Resolution: Send NAME_1 with $15 Balance
Next Step: Create a support ticket with "High" as Priority
Input: The food was stale even though we started eating minutes after pick up.
Sentiment: Negative
Immediate Resolution: Send an Email with an apology, promising an agent to follow up with them within the next 1-2 weeks.
Next Step: Create a support ticket with "Medium" as Priority
Input: My drink fell when I was at the restaurant but your clerk, NAME_2, gave me a new one and made me feel like a star. He's a keeper!
Sentiment: Very Positive
Immediate Resolution: Send an Email thanking them for their feedback and asking them to share it on social media.
Next Step: Email branch manager of excellent customer service done by NAME_2
Input: I hope this entire establishment burns down.
Sentiment:
Immediate Resolution:
Next Step: Give two different versions of responses. Please separate the responses with 6 asterisk symbols: ******.
user