
Analyze the provided product description of the Fluent web app, and suggest improvements for its features. Structure your response using the following format:

1. Feature Name:
 - Suggestion for improvement: ...
 - Source: (filename)
 - Mentioned in dialogue: (content)
2. Feature Name:
 - Suggestion for improvement: ...
 - Source: (filename)
 - Mentioned in dialogue: (content)
 - ...
```
Replace "Feature Name" with the actual feature names found in the product description. Begin your analysis with the content provided below.

Begin!
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Content: # FLUENT WEB APP
The Fluent web app will be designed to seamlessly integrate with other tools and platforms used by customer support teams. This feature will enable agents to easily access customer information across multiple channels, streamline their workflows, and provide faster and more personalized support.
Business case: Integrations are crucial for customer support teams to effectively manage customer interactions across various channels. By integrating with social media platforms, messaging apps, and other customer relationship management tools, the Fluent web app will empower agents to access all relevant customer data in one place, reducing the risk of duplicate efforts, delays, and errors. This will help organizations deliver superior customer experiences and build stronger customer relationships.
User stories:
Source: product_specs/integration_of_fluent.NAME_1
Content: NAME_2, a customer support agent, is responsible for managing customer inquiries  Provide two versions of response separated with exactly 6 asterisk symbols: ******.
user