Given the job role "Junior Consultant" for the company: NAME_1, with job the description found with the triple quotation marks ``` Capacitas consulting firm specialising exclusively in reducing cost and performance risk in business-critical IT systems. We aretrusted advisors in IT Performance Assurance with a unique methodology that strikes the balance between service, risk and cost. have extensive experience protecting high revenue, high availability clients. invest in R&D - developing solutions to enable fast, efficient and scalable delivery. We enable our client’s IT systems to be available, fast and cost efficient without slowing their rate of business change. Number of employees – circa 60. Our clients include – JD Sports, EasyJet, Deloitte, UKHSA, and many more. About the role As a Junior Consultant with Capacitas, you will be quickly utilised on client engagements, working as part of a project team with experienced and talented colleagues. You will most often be in a client facing role and the range of projects you work on will vary according to current demand and your professional development path. Typical projects include: Automating through use of DevOps capability Conducting systems risk management assessments Performance audits Designing performance test plans to address performance risk Demand forecasting / planning Development of capacity and performance models Proactive system monitoring to identify performance risks Looking for ways to reduce client money spent on IT performance ```, and my experience enclosed in dashed lines__"Job as Service Desk Support Assistant from Sept 2022 – Jan 2023 + Delivered high level customer service with high customer satisfaction by resolving queries in-line with SLA targets for 25000+ students and staff + Resolved over 1700+ tickets with a customer satisfaction feedback of 90% good or excellent rating + Used software such as Active Directory, VMWare, Microsoft Azure, Excel, Ivanti, and Remote Support Portal (BOMGAR) to provide in-person and remote assistance to staff and students to troubleshoot systems and install and configure software and systems Participated in 8-week university entrepreneurship program called Q-incubator from Jan 2023 - Feb 2023 + Provided a testing ground for projects at idea-stage and early-stage + Combined enterprise training, expert coaching, and peer learning to accelerate success for projects."__ and education found in double quotes ``" Artificial Intelligence MSc program with a focus on five key areas: games, robotics, vision, music, a Avoid using the following keywords: capacity, area, sports, customer
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