Please summarize the following article: SINGAPORE – Some customers of e-commerce firm NAME_1 are still owed items or refunds after months of waiting despite the live-streaming company’s earlier commitment to resolve these issues by June. Three customers who have been waiting five to seven months for their orders told The Straits Times they have lost faith and will not purchase from the platform again. One client, who wanted to be known only as Mrs NAME_2, said she spent around $4,700 to buy a luxury bracelet, T-shirt and skincare products. Mrs NAME_2, in her 40s, added: “I am so appalled by their irresponsibility. They pushed the deadline time after time. We were told our orders would arrive by May, then it became June, and now it’s already July.” NAME_1, founded in September 2020, is a Singapore-based company that uses Facebook’s live stream to sell items from skincare to luxury bags.

It made headlines in 2021 for having a revenue of $3.9 million in two months, in part due to the credentials of its three co-founders – local actress NAME_3, Thai-Chinese actor-host NAME_4 and local hairstylist NAME_5.

NAME_6, president of the Consumers Association of Singapore (Case), said in response to queries from ST that it received 50 complaints against NAME_1 between Jan 1, 2022 and June 30, 2023.

The grouses were about not receiving orders in time, incomplete deliveries, delay in receiving refunds for non-deliveries and getting defective or incorrect products.

Case has written to NAME_1 to seek a resolution.

Mr NAME_7 said, as at Tuesday, Case understands at least four consumers have not received their orders and/or refunds despite the company’s commitment to settle all outstanding orders by June.

“If NAME_1 is unable to fulfil outstanding orders, or if affected consumers no longer wish to proceed with their orders due to the extended delay, they should give the refunds promptly,” he added.

“It is unfair for NAME_1 to hold on to consumers’ monies indefinitely if they are unable to fulfil the orders.”

In an e-mail response to ST, Ms NAME_8 said the firm endeavours to complete all outstanding orders and refunds as soon as possible.

She attributed most of the late deliveries to issues arising from overseas suppliers which were not able to ship products promptly.

“To resolve this issue, NAME_1 implemented measures such as working closely with suppliers to ascertain stock availability and to allow them to arrange shipment immediately using NAME_1 air freight services accounts,” she added.

Ms NAME_8 said NAME_1 pa Provide your reponse without using the word name_7.
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