You are reading a review from a customer.\n1. Give a list of at most 5 themes/keywords to describe the review.\n2. For each discovered theme/keyword, give a general definition of the theme/keyword.\<review>: Absolute disgusting customer service. Am surprised to note that I am not the only one complaining about items returned for refund but warehouse claiming not received. Still no action by NAME_1. It’s all over the reviews forums. Called & chatted customer services several times but no positive response. No call backs , no managers actions,  no proof of investigations if any. Am at loss of almost £100 because of this. Have been their customer for almost 15 years with no regard to loyalty. NAME_2 needs to get investigated !!\n
 In your entire response, the letter d should appear less than 30.
user