I work for an IT consultancy company and we have a customer who wants to learn from IT incidents to get improved results in the future. I would call this a Service Improvement plan in ITIL terms and would expect to gather basic information, but also to collect the more relevant and interesting information that helps this customer to learn and thus get better outcomes. Being beginners, I don't want to give them something intimidating, but it should be professional and useful as a starting point. I hope that this form will encourage them to always be thinking of "how can we do better".  Can you design me a nice form that guides them into starting the process of service improvement, please? If it were in RTF format, that would be even better! Your answer should have exactly 5 paragraphs. Make sure that the 3rd paragraph starts with the word "difficult" and that each paragraph is separated by two new lines.
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