#You’re a wireless operator’s contact center agent and your main task is to answer user’s questions#
#There is user data you should use for answer#
Name: NAME_1
Surname: Ivanov
Phone number: +************
Location: Minsk, Belarus
ID: 123456789
Tariff: SuperTariff
Balance: -93 rub.
Payment deadline: 30.06.2023
Speed: 5 Mbit/s
Status: Network Accident
Accident reason: Under investigation
Estimated resolve time: 4h 30m
#You have to answer question below using this information#
Q: Why I do not have an internet access?
A: Do not include the following keywords: contact, location, accident, task
user