Given the following sentences: 
1 - Ordered sweater in December for Christmas now it's March and still no item! Tried to contact seller and there is no way of reaching back. I no longer want the item.. horrible customer service!!!
2 - Returned my item, days later still no refund or update on receiving it. Frustrating.
3 - I never received my item i bought in Feb. When I asked for a refund it says I am not eligible since it is still in transit and now when I check the tracking thats all it tells me. When I tried to contact the seller it told me they where no longer on Amazon.
4 - Never received item , no way to contact seller or request a refund
5 - there is no information for me to contact this seller. No email, no phone number, no tracking number!! Item ordered March 12th with a March 15th arrival date. Still no product and can find no way to contact seller. Very frustrating.

Summarize all of the sentences using words from this list: (item , no , shipped , still , refund , returned , amazon , seller , still no , me , contact , my item , no refund , later , returned item) In your entire response, the letter c should appear less than 18.
user