Read the following call transcript between an agent at Rocket Speed Internet and a customer, then answer the questions from the “Questions” section.

Transcript:

Agent: Thank you for Calling, Rocket Speed Internet. My name is NAME_1, How can I help you today?Customer: I'm sorry, can you please, repeat yourself?
Agent: I'm sorry, can you hear me OK now? My name is NAME_1, How can I help you today? Can I ask for your name and account number?
Customer: Well, before I give you my account information, I just wanna let you know that I'm really pissed.  I can't access my email for almost a week now. I'm paying you guys lots of money, and you can't even provide a decent service. What's wrong with you people? YOUR SERVICE SUCKS!!!
Agent: I'm really sorry for the inconvenience; I would probably feel the sameway if I'm in your situation. But, don't worry, I promise you that we'll get your issue resolved. Let me get first your account number so we can check your account, would that be ok?!
Customer: Sure, my account number is 860-995-****
Agent: Got it, may I please verify the name on the account?
Customer: It's NAME_2, I am the account holder.
Agent: Can we call you back at the same number, or do you have a better call back number?
Customer: I'm sorry, I'm having a hard time hearing, can you please, repeatyour question.
Agent: Sure, I was just asking you, if we can call you at the same number you gave me, or if you have a better call back number?
Customer: Yes, that's a good call back number.
Agent: Wow, that's go Do not say any word before repeating the exact request.
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