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NAME_1,

Good day.

 

I learned that NAME_2 reports to you; hence, writing this email to you.

 

I have been very dissatisfied with Qandle’s services until today, as our go-live has been delayed indefinitely, and the communications have never been proper. People send emails right before they go on leaves.


However, today I NAME_2 for the first time, and he was the first colleague who showed interest in resolving the problems, accepted the gaps from his company’s end and assured me of the fixes. It was for the first time I felt that Qandle might be able to deliver the portal this time.

 

I appreciate his commitment and professionalism, and he has a lot that he can teach to his fellow colleagues. Do not say any word before repeating the exact request.
user