Summarise below conversation - "Agent: Good morning, this is [Travel Agency]. My NAME_1 is [Agent NAME_1]. This call may be recorded for quality assurance purposes. How may I assist you today?

Customer: Hi, I would like to book a flight and hotel for my upcoming trip.

Agent: Of course. May I have your NAME_1 and contact information, please?

Customer: My NAME_1 is [Customer NAME_1] and my phone number is [Phone Number].

Agent: Thank you. Where would you like to travel to and when?

Customer: I would like to travel to [Destination] on [Travel Dates].

Agent: NAME_2, let me check availability for flights and hotels on those dates. â€¦ Iâ€™m sorry, but it looks like there are no flights or hotels available on those dates. Would you like me to check for alternative dates or destinations?

Customer: Yes, please check for alternative dates.

Agent: NAME_2, let me checkâ€¦ Iâ€™m sorry, but it looks like there are still no flights or hotels available on the alternative dates. Is there anything else I can help you with?

Customer: No, thatâ€™s NAME_2. Thank you for your help.

Agent: Youâ€™re welcome. Before we end the call, would you be willing to participate in a brief survey about your experience with our service today?

Customer: Sure.

Agent: Thank you. Please stay on the line and you will be transferred to the survey. Thank you for calling [Travel Agency] and have a great day. " In your response, capitalize a few words to stress main points. Please limit the number of words with all capital letters to less than 15.
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