Extract named entities from the phrase.
NAME_1: Hello is this the customer support for Asurion
NAME_2: Yes Ma'am, How can we help you?
NAME_1: I am calling in regards to the complaint I raised three days ago.
NAME_2: Yes is this regarding the complaint for a broken screen on an Iphone 14?
NAME_1: Yes that's right.
NAME_1: I expected to hear back some updates within 24 hours but it's now been more than three days.
NAME_2: Sorry for the delay Ma'am. We are working to resolve the issue as soon as possible.
NAME_2: Your policy is eligible for a screen replacement and we can arrange for this in the next 48 hours. 
NAME_1: I don't understand what is causing so much delay. This is frustrating and unacceptable.
NAME_1: If I can't get my phone today I would like to cancel my policy.
NAME_2: I apologize for the delay, Ma'am. I would try to expedite it. I will consult with my manager and would try to prioritize it for today itself.
NAME_2: I would be giving you an update within an hour.
NAME_1: Thanks, If I don't get a call back today, I will be cancelling the policy and will expect a full refund.
NAME_2: Yes Ma'am, I will be get back to you within an hour and we will try to resolve this with the highest priority. Add stress words that are fully capitlized. Make sure these stress words appear more than 8 times.
user