Summarize the following: in response to recent system incidents that have raised the attention of IA, this department with assistance from an independent consultant, conducted a 3 month exercise to review the deficiencies in the system change management process. The outcome of the exercise identified several areas to improve, in particular on impact analysis prior to making a change.  Use some words in all caps in your response, but those all-caps words should appear at most 11 times.
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