Answer the following question(Yes/No/Not clear) based on the collection call transcript by a fintech-
"Hello, yes NAME_1'am, good afternoon NAME_1'am, my name is Harshali, I am calling you from Fife. Hello, do you know NAME_2, NAME_1'am? Who NAME_2? NAME_2, do you know him? Because he has given me your number as an alternative number. Where are you calling from? I am calling from Fife, NAME_1'am, I am calling from Fife company. Who is NAME_2? I don't know him, he has given me your number as an alternative number. Not an issue NAME_1'am, you don't know him, he has applied for a business here, his documents are pending and your number is an alternative number. No NAME_1'am, this is an official number, he is an office number. Okay, I will tell you once. I am working here, this is my personal number. I am also working over here. Did I ask you anything? Fine, not an issue. He works in AIIMS in New Delhi. Okay, I don't know which department he is working in, because I have also been working here for some time. AIIMS is very big, we keep getting transferred here and there. Okay, not an issue. Fine, fine, not an issue, we will check here. Thank you for your time."
1.Did the agent ask for the reason in delay of repayment?
2.What was the reason explained by the customer for the delay?
3.Did the agent ask for the alternate mobile number?
4.Did the agent create awareness about non-payment and its consequences?
5.Did the agent ask for the hold?
6.Was the agent rude with the customer?
7.Did the agent try convincing the customer to make payments?
8.Did the agent use any slang?
9.Did the agent ask relevant questions to the customer in order to provide a resolution?
10.Is the customer willing to repay, answer within- definitely yes, somewhat yes, neutral,
somewhat no, definitely no.
11. Should the call be audited? Answer only in tabular format. The word "name_1'am" should not appear in your response.
user