- Apologize for the inconvenience.
- Explain that the delay was due to unforeseen circumstances.
- Offer a discount code for their next purchase.
- Include a postscript starting with "P.S."
- Your response should contain at least 3 sentences.
- Your ENTIRE response should be in English, and in all lowercase letters. no capital letters are allowed.
- Finish your response with this exact phrase "is there anything else i can help with?"

user