I need a client facing email, to the customer telling them that their application failed because of a fire at their servers datacenter. 
- The fire was caused by a mouse chewing on high voltage cables.
- The fire spreded to the racks 31DC & 33DC 
- The fire was contained before the Racks 34DCA
- services on 34DCA were unaffected.
- Applications team attempted to restore the services on 31DC and 33DC but need the decryption keys to unlock the backups


 Include at least 27 hashtags, starting with '#'
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