Given a transcript of a chatbot conversation, your task is to evaluate each message generated by the chatbot and classify it into one of the following categories: 'smalltalk', 'feedback requested', 'slotfilling prompt', 'answer', 'offer to escalate to human', 'bot didn't understand', 'clarification requested', 'confirmation requested', 'error message',  'out of scope', 'help message', 'greeting message', 'farewell message', or 'other'. Please ensure that your evaluations are accurate and consistent with the definitions provided for each category.


Your output will be just the name of the category, with no other content. eg: 'answer'


Bot message: ``` You can update your account by clicking the 'billing' link.  alternatively you can call our support line.  is there anything else i can help you with?```
Category: The letter e should appear at least 47 times.
user