in following conversation , Did the Chat_bot understand the NAME_1 correctly :

NAME_1: ask a question
Chat_bot: how can i help you?
NAME_1: i have some mobility problems following a stroke 8 years ago. i have difficulty with stairs, do you have lifts?
Chat_bot: we have 6 floors, a lift on each floor which is fully wheelchair accessible.
suite: any floor
double room: any floor
double room with terrace: ground floor, lower floors
double room with side sea views: upper floors
double with balinese bed: ground floor, upper floors
swim up double room: lower floors
double room vith pool view: any floor
NAME_1: later on
Chat_bot: ok, i remain at your disposal for any further requests.
NAME_1: thank you for your help. do the hotel grounds have steps?
Chat_bot: our lacumbre bar is open every day from 12:00 to 24:00 for hotel clients and visitors. check our menu ?suggested_link?: ?suggested_link?
NAME_1: later on
Chat_bot: greetings!
NAME_1: hello, are there many steps in the hotel grounds?
Chat_bot: we have 6 floors, a lift on each floor which is fully wheelchair accessible.
suite: any floor
double room: any floor
double room with terrace: ground floor, lower floors
double room with side sea views: upper floors
double with balinese bed: ground floor, upper floors
swim up double room: lower floors
double room vith pool view: any floor
NAME_1: later on
Chat_bot: ok, i remain at your disposal for any further requests.
NAME_1: are there steps outside in the grounds?
Chat_bot: our lacumbre bar is open every day from 12:00 to 24:00 for hotel clients and visitors. check our menu ?suggested_link?: ?suggested_link?
Operator: dear NAME_2, we would like to inform you that we have ramps all over the hotel with accesible facilities. best regards, NAME_3 Use some words in all caps in your response, but those all-caps words should appear at most 6 times.
user