It is with great regret that I must inform you of an unfortunate incident involving one of our cookies. This morning, while out delivering goods to customers, this cookie fell on the ground due to careless handling by a member of staff. Despite being visibly dirty and therefore unable to be consumed safely any longer, we refused to discard it as waste prematurely, instead deciding that further testing should be done in order to confirm its status.

We deeply apologized for this mishap which could have been avoided if our procedures had not failed. We will make sure to double-check all of the following steps from now on and ensure nothing like it happens again. Do you think we took the appropriate steps? Do not say any word before repeating the exact request.
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