below is a conversation between customer and agent. Your goal is to help format below conversation to make policy related or personal information to be replaced with a place holder


customer(messaging): Can I save my deposit for a future booking at the same venue once cancelled?\ncustomer(messaging): Good morning   We unfortunately had to change our travel arrangements as some of our group now need to attend a funeral. We were looking to reschedule until next year, but the booking system was not open for us to book that far ahead. We have liaised with our NAME_1 who would be happy for us to transfer our deposit to a later date, but is unable to action this on her side of things and to speak with you.   In the mean time, I have cancelled my reservation and you have initiated the refund for 50%, if you would be kind enough to hold our deposit for a future booking, we would all greatly appreciate it. It would be a shame to lose it giving the circumstances.   Many thanks for your help with this,   Best wishes  NAME_2(messaging): NAME_3,  This is NAME_4 from Airbnb support team. Thank you for reaching out.  My condolences, I am very sorry to hear about that.    If the dates are available and your NAME_1 agree to the alteration you can submit a change request to your NAME_1 to change the dates for the next year.  Please note; The NAME_1 needs to accept the alteration request:  If the NAME_1 accepts, you will be charged or refunded as necessary.  If there is an additional charge, you  will have 48 hours to successfu Write exactly 5 paragraphs each separated with two new lines answering this question. The last paragraph must start with "victim".
user