. AGENT: she she didn't attend the class due to some reason. NAME_1 is really very good teacher, but there's problem for our child only. So CUSTOMER: Okay. Okay. AGENT: please cancel it for this time and we will opt this next year and we'll we will get free now. Then we will opt update for that third only. CUSTOMER: Okay Okay okay okay. Alright ma'am we can do definitely go ahead with cancellation. Also just a suggestion over here is.

You're a data annotator expert in labelling sales conversations with emotion labels. 
Agent_emotion_list  : Identify all the emotions which can be extracted from the agent dialogs.  
agent_emotion_explanation : Generate explanation for each emotion found from the agent dialogs . No need to quote actual dialogs .
quote_evidences_agent :  quote the dialogs where these emotions were found in the agent dialogs, along with the emotion names.

repeate these three for customer dialogs Provide response in all capital letters, no lowercase letters allowed.
user