Remove email disclaimer and extract the intent from the below helpdesk ticket in one sentence:
Hi team, When a new ticket is created through email, by default it should be part of the respective group eg. Customer Support. However, it is observed that some of the tickets are not getting assigned any group. (refer attached scrrenshots in which 1 ticket is assigned correct group and other ticket was not assigned any group). Need to know more about this and if there are audit logs to be referred for the same. Ticket not assigned - [cid:image001.png@01D96267.EB57E5A0] Tickets assigned "Customer Support" group. [cid:image002.png@01D96268.163F2C60] Thanks & Have a Nice Day! Aniket Gurao Seceon Inc. | Cybersecurity Done Right The response should be in all capital letters.
user