rewrite this : New	This status is the default assignment value for all newly created incidents, before they are assigned to a support group or individual for action.
Assigned	Change to this status after the incident is assigned to a support group or individual for action, but before work begins on the incident.
In Progress	Change to this status when you begin work on the incident.
Pending	Change to this status when you must wait for another action to take place before you can start or resume work on the incident (some SLAs can be configured to pause the clock while the incident is in the pending state).
Resolved	Change to this status when you have resolved the incident.
Closed	Change to this status when the affected customer verifies the resolution (depending on how the system is configured, it can auto close incident tickets if the customer has not verified the resolution after a specified length of time).
Cancelled	Change to this status if work on the incident is cancelled. Your entire response should be in English, and in all capital letters.
user