Summarize the following conversation:
Customer: How long for withdraw to happen?
Agent: Welcome to customer support, Thank you for your patience. My name is NAME_1 and I will be assisting you today
Customer: Hello
Agent: I can certainly check on that for you.
Agent: How are you today Shawnt'e?
Customer: good Thankyou
Agent: I am good too, thanks for asking.
Agent: Congrats on your winnings I can see that you requested your payout, please keep in mind that the relevant department requires 2 business days to review and process your payout request, this is the same for all withdrawal methods  Weekends and holidays are not included in the time frame. Keep on eye on your inbox, once your payout has been processed you will be contacted by email 
Customer: ok Thankyou
Agent: You are most welcome! Write your response with exactly 2 paragraphs, separated with the markdown divider: ***.
user