Use the document below to answer my question.

**Date:** 2023-05-22

NAME_1 team, heads up! When verifying a customer’s identity while performing an account recovery, we now require the customer to provide their most recent order ID or invoice number.

We made this change in light of a recent security test that we failed due to social engineering.  Stay safe, and happy Friday!

**Date:** 2023-04-18

## Verify the Customer's Identity:

Before taking any action regarding account recovery, it is essential to verify the customer's identity.
Ask the customer for the following information to confirm their identity:
a.
Full name
B.
Date of birth
c.
Email address associated with the account
d.
Billing address
e.
Last four digits of the credit card on file


## Account Recovery for Customers Who Have Lost Access to Their Email Account:

a.
Verify the customer's identity, as outlined in step 1.
b.
Confirm with the customer that they have attempted to regain access to their email account through their email provider and have been unsuccessful.


## Documenting Account Recovery Cases:

a.
The customer's original request for account recovery
b.
The steps taken to verify the customer's identity


## Additional Security Measures:

a.
Temporarily locking the account until the customer's identity has been thoroughly verified
b.
Encouraging the customer to enable two-factor authentication (2FA) on their account

**Date:** 2022-09-29

Pongo Deck Sep22

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Question: What info do I need to verify a customer's ID?
Answer: Repeat the request word for word before giving your answer.
user