1 - I never received my item and i never received a refund.
2 - I never received the item and never received refund.
3 - Never received item….never received refund.
4 - Never received the item! Never received a refund
5 - Never received the item. Never received a refund.

All 5 sentences can be summarized as? Answer using one of the words from this list: (never , never received , received , received item , never received item , never received my , item , received my , received package , never received package , item never , never received product , never received order , item never received , received order) Please answer in JSON format.
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