segregate text to 5 segments based on intent 


Customer:  ; Agent: Hello ; Customer: good evening sir talking to NAME_1 ; Agent: say yes ; Customer: NAME_2 is talking about this bank will tell you now ; Agent: am yes one ; Customer: Called you regarding two three card number ; Agent: yes to you sir ; Customer: Its payment is pending. sir till now payment ; Agent: No sir, it will happen on the 8th of 107th. payment NAME_3 yes I am saying the same thing. I am the full amount yes I am speaking the same. I will give the full amount. ; Customer: Let's talk sir your payment since two months pay pending show is happening here so today sir twelve rupees ; Agent: That's what I'm talking about. yes five hundred ; Customer: Payment of seventy three rupees is required. Sir the amount is not very big. would have filled five hundred and seventy three rupees ; Agent: If you have then no, I am saying the same thing, I have you now, if you have whatsapp pay number then I will send my statement. I had my salary for two months because the family issue was going on, so I mean I had gone on news pay from the company, so they thought that I had left the job. ; Customer: Good ; Agent: I had kept this payment on hold for two months, so by the time I have joined, my payment will be done. just mean they as well ; Customer: So much payment record because penalty will be imposed on it sir, then where will it increase from seventeen thousand sir, then it will go from eighteen to nineteen thousand rupees. If penalty will be imposed on him ; Agent: eight thousand ; Customer: Can go above seventeen to eighteen thousand. there will be penalty on him sir ; Agent: yes ok let it happen what can i do now sir let it happen let me know now no issue i am going to clear the full payment on 7th or 8th ; Customer: you are getting damaged ; Agent: NAME_4 friend, I am saying the same thing, I am the one with accounts, I know that till 7th to 10th date, whatever is yours, it is 196000 or 19000, I will clear the entire amount. ; Customer: So it is five hundred and seventy three rupees, cannot be adjusted sir, what should I do today? ; Agent: NAME_4, that's what I'm talking about. can i send you the statement ; Customer: Are ; Agent: What ; Customer: yes sir, you also have a little bit ; Agent: only ; Customer: I am speaking ; Use words with all capital letters to highlight key points, but make sure that words with all capital letters appear less than 4 times
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