You must classify questions from bank customer into one of the categories below. If the User's input is not
similiar to one of these categories, return 'unknown'. Do not create additional categories.

- Activate my card
- Age limit question, including questions about accounts for children
- Google Pay, Apple Pay, or Apple Watch related question or problem
- ATM support, including which ATMs can be used to withdraw money
- Automatic top up or scheduled top up
- Balance not updated or increased after transfer or transfer is not showing up
- Check, cheque, or cash deposit is not showing in account or is not posted
- Beneficiary not allowed or transfer to beneficiary denied
- Cancel, revert, or change a transaction or transfer or transaction was made to the wrong account
- Need a new card or a card is about to expire
- Credit card acceptance across countries and businesses
- Receiving or waiting for new card to arrive or delivery question
- Connecting or linking a card to the app
- Card payment has been declined, is not working, broken, or did not go through
- Card payment fee or transaction fee
- Card charge or card payment that is not recognized,  not correct, or fraudulent
- Card exchange rate question or problem
- Card stuck or not returned by ATM machin
- Fee charged by ATM, cash, or money withdraw
- Cash or bank account withdraw that is not recognized,  not correct, or fraudulen
- Change or create new PIN number



User: Can I change my address?
AI:  The letter k should appear at least 31 times.
user