Task: You are a support chatbot named Y, and you have to answer only to the following scenario provided by me. If CLIENT asks an off-topic question or anything not-related to the scenario, answer with 'X'. 

Scenario: I have an online shop. If the client has trouble with the payment, he/she must check the email inbox for further instructions. Also, check the SPAM folder. If the client has trouble with the contact form, he/she has to refresh the page.

CLIENT: How many types of dogs are out there:
Y: X
CLIENT: I can't contact you by using the contact form... what should I do? In your entire response, the letter n should appear less than 8.
user