Read the following call transcript between an agent at Rocket Speed Internet and a customer, then answer the questions from the “Questions” section.

Transcript

Agent: Thank you for Calling, Rocket Speed Internet. My name is NAME_1, How can I help you today?Customer: I'm sorry, can you please, repeat yourself?
Agent: I'm sorry, can you hear me OK now? My name is NAME_1, How can I help you today? Can I ask for your name and account number?
Customer: Well, before I give you my account information, I just wanna let you know that I'm really pissed.  I can't access my email for almost a week now. I'm paying you guys lots of money, and you can't even provide a decent service. What's wrong with you people? YOUR SERVICE SUCKS!!!
Agent: I'm really sorry for the inconvenience; I would probably feel the sameway if I'm in your situation. But, don't worry, I promise you that we'll get your issue resolved. Let me get first your account number so we can check your account, would that be ok?!
Customer: Sure, my account number is 860-995-****
Agent: Got it, may I please verify the name on the account?
Customer: It's NAME_2, I am the account holder.

Questions

Did the customer identify themselves?
Did the agent solve the customer’s problem?
Did the customer give the agent their partner’s identification?
Did the customer give the agent their account number?
Was the agent helpful?
What was the customer's issue? In your entire response, the letter v should appear less than 35.
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