What is the root cause of this customer calling our call center?
“Agent: Hi, how can I help you?
Customer: Hi, I want to block my debt card.
Agent: Do you know you can block your debit card from our application on your mobile?
Customer: Yes, I have lost my mobile.
Agent: Sorry to hear that. I’ll block your debit card for you. What is your name and date of birth?
Customer: My name is <FIRSTNAME> <LASTNAME>. My birthdate is <DATE>
Agent: your debit card is blocked.
Customer: Thanks.” Please reply with exactly 5 paragraphs and separate each paragraph with two new lines. The very first paragraph must start with the word "freeze".
user