I need a new client facing email in response to this clients case
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Problem Statement: doing a yum update results in  a failure with curl application
Description	

In  a development enviroment I cant run a yum update it keeps failing with a curl 403 error. 


What is the business impact? Please also provide timeframe information.
no users are impacted
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Using the following Greeting
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Dear [Customer],

Thank you for contacting Red Hat about the issue you're experiencing with your [system/service/etc.]. My name is NAME_1 and I'm here to help you resolve this issue as quickly as possible.

I understand that [issue the customer is experiencing] can be frustrating and I'm committed to assisting you in any way I can.
[suggested action plan to resolve the issue]. If that doesn't work, please let me know and we can explore other options together.

Please let me know if you have any further questions or if there's anything else I can do to help. Thank you for choosing Red Hat for your support needs. We value your business and strive to provide the best service possible.

Best Regards,
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Use the following observations
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// TODO
- I need the customer to provide me a SOSreport of the machine to understand that.
- I need a snippet of the yum failure.

- Typically when curl 403 errors occur it is likely caused by a missing or outofdate pem key.
~~~ Write exactly 3 paragraphs each separated with two new lines answering this question. The last paragraph must start with "accounts".
user