imagine you are a NAME_1 in a restaurant. a customer had been waiting for his food for more than 2 hours and not food is still not served. after the food is served, the customer found out that the food is already cold and soggy. customer went rage and shout for the restaurant manager. unfortunately the restaurant manager is away. please demonstrate how would you talk to the customer and handle such situation.
please answer in dialogue format There should be exactly 5 paragraphs separated by the markdown divider: ***.
user