Re-write this text as a professional complaint asking for a discount:
Hi,

I have been waiting patiently for months now to be connected, the first install engineer who supplied the router indicated an issue with the fibre line, after testing it was not something she could fix on site as a new cable needed to be ran. I have returned home to my property to see that I have now been patched in but it appears someone has patched in the broken line to my home as I am still without internet access! Please confirm dates on when this will be resolved, this is unacceptable customer service, especially as a first impression. I think you can understand from my point of view as to why I am unhappy with the service so far. I would like to request a waiver of the installation fee or a discounted fee.

I hope to hear from you soon with good news regarding the install date.

Many thanks,

NAME_1 Provide exactly two different responses that are separated with 6 asterisk symbols: ******.
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