user: I need help with what to do if I want to appeal a claim decision?[NEWLINE]agent: Did you receive a Board's decision that you disagree with?[NEWLINE]user: yes I want to appeal[NEWLINE]agent: Okay, you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire an attorney to represent you, or you can represent yourself.[NEWLINE][BOUNDARY][NEWLINE]user: Do I appeal it all or do I have to state what parts I want to appeal?[NEWLINE]agent: You can include all or just some of the issues VA has decided. You will need to list the issue you disagree with and the VA decision date for each[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I am asked about an exam?[NEWLINE]agent:  If VA schedules exams for you, be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: do I have to appeal withing a certain time or can I take my time and make sure I do it right?[NEWLINE]agent: You have 120 days from the date on your decision to file a Court Appeal.[NEWLINE][BOUNDARY][NEWLINE]user: can I appeal at the nearest office so they can help me if I have questions or do I have to do it online?


user: Tell me about the after a board decision, please[NEWLINE]agent: Are you disagree with the Board's decision?[NEWLINE]user: Yes, I'm disagree[NEWLINE]agent: In that case, you can appeal to the U.S. Court of Appeals for Veterans Claims. You can hire any attorney to represent you or you can represent by yourself.[NEWLINE][BOUNDARY][NEWLINE]user: And what's the next step?[NEWLINE]agent: Don't do anything while you wait unless VA sends you a letter asking for more info.[NEWLINE][BOUNDARY][NEWLINE]user: When can I file a Court Appeal?[NEWLINE]agent: You have 120 days from the date on your decision to do it.[NEWLINE][BOUNDARY][NEWLINE]user: Does VA schedules exams?[NEWLINE]agent: Yes and be sure not to miss them.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more doubts?


user: What happens after a board decision?[NEWLINE]agent: Do you disagree withthe boards decision?[NEWLINE]user: yes[NEWLINE]agent: ok awesome[NEWLINE][BOUNDARY][NEWLINE]user: can I add new evidence?[NEWLINE]agent:  You have the option to add new evidence for a judge to review You ll have to submit this evidence within 90 days from the date VA receives your Board Appeal form[NEWLINE][BOUNDARY][NEWLINE]user: What if I need more help?[NEWLINE]agent:  A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE]user: Can I get help requesting a review?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What happens after I request a decision review?


user: What if I contest a claim what happens?[NEWLINE]agent: are you one of multiple people claiming the right to the same benefit?[NEWLINE]user: yes[NEWLINE]agent: If you re one of multiple people claiming the right to the same benefit, you have 60 days to appeal to a Veterans Law Judge at the Board of Veterans Appeals in Washington, D.C. A judge who s an expert in Veterans law will review your case.[NEWLINE][BOUNDARY][NEWLINE]user: will I be able to add new evidence?[NEWLINE]agent: You have the option to add new evidence for a judge to review[NEWLINE][BOUNDARY][NEWLINE]user: what do I choose, just one option?[NEWLINE]agent:  Direct ReviewIf you want a Veterans Law Judge to review your case as quickly as possible, choose a Direct Review[NEWLINE][BOUNDARY][NEWLINE]user: Do I list all the issues?[NEWLINE]agent: You can include all or just some of the issues VA has decided You ll need to list the issue you disagree with and the VA decision date for each.[NEWLINE][BOUNDARY][NEWLINE]user: how do I apply?


user: what are Multiple party or contested claims[NEWLINE]agent: Are you claiming the right to the same benefit,[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: Can i have a representative?[NEWLINE]agent: Your representative, if you have one,  may help you at the hearing.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after a board decision?[NEWLINE]agent: If you disagree with the Board s decision, you can appeal to the U.S. Court of Appeals for Veterans Claims[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent:  A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What happens next


user: Multiple party or contested claims[NEWLINE]agent: are you claiming the right to the same benefoit?[NEWLINE]user: yeah[NEWLINE]agent: To request a Board Appeal, [24] fill out the Decision Review Request : Board Appeal VA Form 10182[NEWLINE][BOUNDARY][NEWLINE]user:  List the issue(s) you want to appeal in Part III[NEWLINE]agent: You can include all or just some of the issues VA has decided[NEWLINE][BOUNDARY][NEWLINE]user: what happens After a Board decision[NEWLINE]agent: If you disagree with the Board s decision, [57] you can appeal to the U.S. Court of Appeals for Veterans Claims[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent:  Find out what happens after you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user:  What if I need help?[NEWLINE]agent:  A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?


user: I was hoping you could tell me more about contested claims.[NEWLINE]agent: Of course. Have you marked your calendar already?[NEWLINE]user: No, I haven't. Why?[NEWLINE][BOUNDARY][NEWLINE]user: Look, I need an application form. Where can I get a copy of it?[NEWLINE]agent: You can ask a regional benefit office for a copy of this form to fill out. Or you can call the VA toll-free hotline at 800-827-1000, Monday through Friday, 8:00 a.m. - 9:00 p.m. ET to request a form.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have some more questions?[NEWLINE]agent: We have an FAQ where you can get answers to frequently asked questions about decision reviews.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And is there any way to appeal with a judge?[NEWLINE]agent: Yes. If you want a Veterans Law Judge to review your case as quickly as possible, choose a Direct Review.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request a Board Appeal though?


user: What information about GI Bill school change is available?[NEWLINE]agent: You can learn ways to make GI Bill changes and find out when and how to request these changes to your GI Bill school, program, or VA benefits so you get to keep funding and get help to pay for education.[NEWLINE][BOUNDARY][NEWLINE]agent: Are you in a situation that you need to request changes to you GI Bill?[NEWLINE]user: Yes, I need make changes to my GI Bill.[NEWLINE]agent: You will need to request these changes to your benefits if you meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]user: How do I send the information through the mail?[NEWLINE]agent: You can download the form VA Form 22-1995 for Veterans and service members and Form VA Form 22-5495 for dependents.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need a form for a dependent?[NEWLINE]agent: Then you will need to submit a Dependent Request for Change of Program or Place of Training VA Form 22-5495  online now.[NEWLINE][BOUNDARY][NEWLINE]user: What if I am a Veteran and need to request a change?[NEWLINE]agent: You will need to submit a Request for Change of Program or Place of Training VA Form 22-1995 and complete online.[NEWLINE][BOUNDARY][NEWLINE]user: I really need to mail the form in, how do I do this?


user: Hi there, I am looking for information regarding the Affordable Care Act and my VA health coverage[NEWLINE]agent: The Affordable Care Act is also known as the health care law. It was created to increase access for citizens to health care coverage, to control health care costs and also to improve health care quality and care coordination[NEWLINE][BOUNDARY][NEWLINE]user: If I don't have health insurance, do I have any penalties to pay?[NEWLINE]agent: This part of the law was changed by Congress, for plans that were starting in 2019. The payment referred to as the individual shared responsibility payment no longer applies in plan year 2019, for which you will be filing taxes in April 2020[NEWLINE][BOUNDARY][NEWLINE]user: How do I get health care coverage for 2019 if I am not signed up for VA health care or the Department of Defense health care program?[NEWLINE]agent: You may still be able to get health care coverage through the Health Insurance Marketplace. Enrolment for this for 2019 is now over however. You can still enrol or change plans if you have had certain life changes or if you qualify for free or low-cost coverage through Medicaid or the Children's Health Insurance Program CHIP[NEWLINE][BOUNDARY][NEWLINE]user: Does my VA health care meet the ACA's minimum essential coverage requirement for 2018?[NEWLINE]agent: If you were signed up for one of the designated programs listed on the website, your health coverage meets the minimum requirement for 2018[NEWLINE]agent: What are these designated health care programs?[NEWLINE]user: Yes, I am[NEWLINE]agent: In that case, you don't have to pay any fee when you file your 2018 taxes and to qualify, you must be enrolled on one the programs that are listed on the website[NEWLINE][BOUNDARY][NEWLINE]user: Is there a penalty applicable if I don't have health insurance?[NEWLINE]agent: Until the end of 2018, the ACA required that all US taxpayers had to have health insurance that met a minimum standard. Some taxpayers are eligible for exemptions from this due to certain life events, financial status or other factors. If you had affordable health care options open to you and you chose not to avail of health insurance, then you would have to pay a fee when filing your taxes[NEWLINE]user: What happens if I didn't have health coverage in 2018 or have an exemption?


user: I need information about VA disability compensation and ratings[NEWLINE]agent: We can provide information about VA disability ratings. You can learn how we assign disability ratings and effective dates, and what to do after you get your rating.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to learn about other VA benefits and services?[NEWLINE]user: Yes, I need more info on housing[NEWLINE]agent: We have disability housing grants for Veterans. You can find out how to apply for a housing grant as a Veteran or service member with a service - connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: can you help me with my direct deposit information?[NEWLINE]agent: You can find out how to change your direct deposit information online with us.[NEWLINE]user: for my VA?[NEWLINE]agent: Yes, you can change your VA direct deposit information online.[NEWLINE][BOUNDARY][NEWLINE]user: do you offer other kinds of help if we need added aid?[NEWLINE]agent: There is Aid and Attendance benefits and Housebound allowance. You can find out if you're eligible for extra monthly pension payments if you need more aid than you're currently receiving.[NEWLINE][BOUNDARY][NEWLINE]user: one last question, can you tell me about my claim and what happens next?


user: I just wanted to know if there are any resources and/or support outside VA which I could access.[NEWLINE]agent: Well, you can also get support from resources offered by other government departments and community organizations outside of VA.[NEWLINE]agent: Do you need more support?[NEWLINE]user: No, that's fine. You're helping me.[NEWLINE]user: Do you, by any chance, have the number for the SAMHSA National Helpline?[NEWLINE]agent: Yes, simply call 1800-662-HELP 800-662-4357.[NEWLINE]user: Thanks! I'd also like to write down the number for the National Suicide Prevention Lifeline. Do you have it?[NEWLINE]agent: Of course. You can start an online chat or simply dial 800-273-8255.[NEWLINE][BOUNDARY][NEWLINE]user: Perfect. Thanks again. Oh, by the way, I've also heard about Make the Connection. What is that? Is this relevant to me?[NEWLINE]agent: The Make the Connection website connects millions of Veterans, and their family members and friends, to local VA and community mental health resources. Visit the site to access these referral resources and hear Veteran testimonials of strength and recovery.[NEWLINE][BOUNDARY][NEWLINE]user: I'll give it a shot. While I'm at it, could you tell me what that Military OneSource thing is? It caught my interest.


user: I have a health question about possible exposure to toxic environment while on duty.[NEWLINE]agent: Did this exposure occur while you were in the field while serving in Iraq, Afghanistan, and other areas?[NEWLINE]user: No it happened in the States.[NEWLINE][BOUNDARY][NEWLINE]user: I'd like to file for benefits related to this can you tell me what I need to do?[NEWLINE]agent: You will have to show that your health problems are causally linked to your contact with certain environmental hazards while serving in the military.[NEWLINE][BOUNDARY][NEWLINE]user: What if I was exposed to particulate matter and it has caused asthma?[NEWLINE]agent: You would qualify if you were in contact with particulate matter or large burn pits in Iraq, Afghanistan, and Djibouti in the Horn of Africa, for example.[NEWLINE][BOUNDARY][NEWLINE]user: It might have also been toxic soil, can I qualify for that as well?[NEWLINE]agent: Yes if you have illnesses or other conditions that were caused by these environmentally toxic chemicals in the air, water, or soil.[NEWLINE][BOUNDARY][NEWLINE]user: Would it pay my doctor's bills?


user: I wanted to know if I can access substance use treatment if I don't have VA benefits[NEWLINE]agent: You might still be able to get care[NEWLINE]agent: Have you served in a combat zone?[NEWLINE]user: I have[NEWLINE]agent: Okay, then you can find a Vet Center near you and get free private counseling, alcohol and drug assessment, and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: can you give me an idea of what kinds of help you offer?[NEWLINE]agent: Short - term outpatient counseling, Intensive outpatient treatment, Marriage and family counseling, and other options.[NEWLINE][BOUNDARY][NEWLINE]user: so I can go to a Vet center for counseling?[NEWLINE]agent: Yes, and you can get free private counseling[NEWLINE]user: do you offer help for the homeless?[NEWLINE]agent: To learn about our homelessness programs. You can visit our website to learn about VA programs for Veterans who are homeless. You can also contact the National Call Center for Homeless Veterans at 877 - 424 - 3838 for help 24 hours a day, 7 days a week.[NEWLINE][BOUNDARY][NEWLINE]user: what is it like, who will help?


user: I need some help with careers and employment through VA.[NEWLINE]agent: We do offer help you need to help your career and will find opportunities that are just for you.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any resources I can use for basic needs at this time?[NEWLINE]agent: We offer subsistence allowance to help for your basic needs of food and clothing if you are an eligible Veteran using the Voc Rehab program.[NEWLINE]user: What more information would I use?[NEWLINE]agent: We offer subsistence allowance rates to view to find out the amount we will provide to help with basic needs.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know about other VA benefits and services?[NEWLINE]user: Yes, I would like to know more information about benefits and services offered.[NEWLINE]agent: GI Bill benefits has options to help pay for school or training.[NEWLINE][BOUNDARY][NEWLINE]user: What help options are on the careers and employment page?[NEWLINE]agent: You can get career and employment assistance, manage your career, and other resources.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any free offerings to help me?


user: I need help with insurance claims?[NEWLINE]agent: How long has it been since you made the claim?[NEWLINE]user: I made it 6 months ago.[NEWLINE]agent: Great you have 1 year from the date on your decision to request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help?[NEWLINE]agent: A Veterans Service Organization or VA - accredited attorney or agent can help you request a decision review[NEWLINE][BOUNDARY][NEWLINE]user: What happens next?[NEWLINE]agent: If VA schedules exams for you be sure not to miss them[NEWLINE][BOUNDARY][NEWLINE]user: Can I bring action in district court?[NEWLINE]agent: You also have the option to bring an action in a United States district court. You have 6 years to bring such an action after accrual of the right for which the claim is made. You may want to speak with an attorney about this option.[NEWLINE][BOUNDARY][NEWLINE]user: what if I need to add new evidence?


user: I need to upload evidence to support m disability claim.[NEWLINE]agent: Have you filed a disability claim?[NEWLINE]user: Yes, I have filed.[NEWLINE]agent: Great, you can upload evidence for up to one year.  Evidence may include supporting documents like medical test results, doctor reports and other records.[NEWLINE][BOUNDARY][NEWLINE]user: What type of other documents should I upload?[NEWLINE]agent: Copies of your military medical and personnel records[NEWLINE][BOUNDARY][NEWLINE]user: What if I received private medical treatment?[NEWLINE]agent: You will need to include copies of records that can provide information about the disability you are claiming[NEWLINE]user: Yes, I can include those[NEWLINE]agent: Retrieve them from the non-VA health care provider you saw[NEWLINE][BOUNDARY][NEWLINE]user: What other support documents are needed?


user: Hello and good afternoon. I'll probably be on need for health care but i'm worried about the possible costs, could you tell me about how you calculate what i have to pay?[NEWLINE]agent: Are you referring about how we determine your possible payments based on your income?[NEWLINE]user: Yes, that's precisely my doubt, can you clear it out?[NEWLINE]agent: O.k, lets see. Aren't you receiving VA disability compensation, or don't have some special characteristics like being a Medal of Honor recipient?[NEWLINE]user: NO, i not receiving anything nor being recipient for any award or honor.[NEWLINE][BOUNDARY][NEWLINE]user: I guess you need information, personal information for that operation, aren't you?[NEWLINE]agent: That's right. But be aware that if you obtain qualifying status for VA health care, you won't need to give us that income information.[NEWLINE][BOUNDARY][NEWLINE]user: O.k So from which source you'll get that information to match my eligibility?[NEWLINE]agent: Well, we'll receive that information from the IRS ans the SSA each year to confirm you are still eligible for free VA health care. If that change, we'll contact you.[NEWLINE][BOUNDARY][NEWLINE]user: Umm pretty trusted. What about if i have a family or partner?


user: Hey there, good afternoon. Thanks for letting me to use this. I'm looking for some information about possible employment that can be enjoyed by any family members?[NEWLINE]agent: For that, your family member must go through a process and find out if they are eligible.[NEWLINE][BOUNDARY][NEWLINE]agent: In any case, are you looking for educational and career counseling services provided by VR&E?[NEWLINE]user: Yeah, precisely that.[NEWLINE]agent: Ok. then you may be eligible for those services, meeting the proper requirements.[NEWLINE][BOUNDARY][NEWLINE]user: Could you tell me more about it? how to apply?[NEWLINE]agent: First of all, go to your eBenefits account and log in, Then follow the proper steps.[NEWLINE][BOUNDARY][NEWLINE]user: O.k, and what kind of benefits can i get?[NEWLINE]agent: Well, first, you can get educational and vocational counseling, besides exploring your abilities and interests and mapping out a path to employment.[NEWLINE][BOUNDARY][NEWLINE]user: Very complete thing, huh?. Then again, how do i apply for this?[NEWLINE]agent: As said before, you can do that going online and using your eBenefits account.[NEWLINE]agent: Is any of your family members not using VR&E benefits and services yet?


user: Hey,i have questions about my VA welcome kit?[NEWLINE]agent: No problem. Your VA welcome kit is a useful tool which can serves you as guide for the benefits and services you've earned.[NEWLINE][BOUNDARY][NEWLINE]user: Oh, i see. Aside this, are there any other guides which could be of help?[NEWLINE][BOUNDARY][NEWLINE]agent: Indeed, there are. Are you interested in guides for veterans?[NEWLINE]user: No, not for them.[NEWLINE][BOUNDARY][NEWLINE]agent: Then, could you perhaps be interested in guides for family members?[NEWLINE]user: Yeah, that would be the one.[NEWLINE]agent: Very good. Then you can start downloading the Get started with caregiver benefits and also with Apply for survivor benefits guides, both in PDF.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks. i'll search for those asap. Say, this could be a silly question but, Is there a chance to get my VA welcome kit in color?[NEWLINE]agent: Yeah, no problem about it. You just have t choose that when you find it.[NEWLINE][BOUNDARY][NEWLINE]user: That's a nice treat. In any case i need a housing grant, you can give me one?


user: I need to find out about VA benefits for service members.[NEWLINE]agent: Are you on active duty?[NEWLINE]user: Yes I am active duty.[NEWLINE]agent: Great you may be eligible for VA benefits both during service and after seperation or retirement.[NEWLINE][BOUNDARY][NEWLINE]user: Are there time sensitive benefits?[NEWLINE]agent: Yes there are time-sensitive VA benefits to consider when separating or retiring.[NEWLINE]user: So these benefits are available even after service?[NEWLINE]agent: yes there are benefits available[NEWLINE][BOUNDARY][NEWLINE]user: Can I switch my SGLI coverage to another policy?[NEWLINE]agent: Yes you can switch to  Veteran's Group Life or a commercial policy.[NEWLINE]user: What about health care when I'm no longer active?


user: I need assistance with life insurance[NEWLINE]agent: We can assist you with exploring your options, managing your policy and filing claims to get insurance benefits.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like help with getting VA life insurance?[NEWLINE]user: no sir need other information[NEWLINE][BOUNDARY][NEWLINE]user: what should I know about life insurance?[NEWLINE]agent: VA life insurance can offer financial security for Veterans, service members, and their spouses and dependent children.[NEWLINE][BOUNDARY][NEWLINE]user: Do you have a phone number I can call?[NEWLINE]agent: Yes, you can call us at: Support for SGLI or VGLI 800-419-1473 , All other VA life insurance programs 800-669-8477 , Call MyVA311 for help 844-698-2311[NEWLINE][BOUNDARY][NEWLINE]user: what kind of things can I do online for the policy I'm getting?[NEWLINE]agent: You can access your policy online and check your policy's status, update your information, or pay your premium online.[NEWLINE]user: can I change beneficiaries online?


user: I need to find out about benefits[NEWLINE]agent: ARe you on active duty including national guard with federal pay[NEWLINE]user: No I am not[NEWLINE]agent: are you a traditional or technical member of the National Guard and Reserve?[NEWLINE]user: No I am not[NEWLINE][BOUNDARY][NEWLINE]user: Are there time-sensitive VA benefits to consider when separating or retiring?[NEWLINE]agent: If you have an illness or injury that you believe was caused or made worse by your service  You 'll need to file 180 to 90 days before separation.[NEWLINE][BOUNDARY][NEWLINE]user: What about housing if I have a disability?[NEWLINE]agent: There are grants if you have a service-connected disability.[NEWLINE][BOUNDARY][NEWLINE]user: What about my SGLI coverage?


user: I'm helping an Army vet who thinks that he was exposed to biological weapons while in the service and we want information[NEWLINE]agent: Okay, we can help you find out it they can get disability compensation and other benefits for illnesses or other conditions. These are illnesses and conditions that may have been caused by contact with harmful chemicals or other hazardous materials while serving in the military[NEWLINE][BOUNDARY][NEWLINE]agent: was the person you are helping involved in chemical and biological testing?[NEWLINE]user: yes, he said biological weapons[NEWLINE]agent: was he one of the Veterans that volunteered for medical research for the U.S. biological and chemical programs between 1942 and 1975?[NEWLINE]user: no he said it happened later[NEWLINE]user: do you have a site we can visit or a number we can call if we have more questions later?[NEWLINE]agent: You can visit the U.S. Army web page or call 800-984-8523[NEWLINE]user: is agent orange one of the things that were used?[NEWLINE]agent: It might have been one of the things they were in contact with. If they served in the Republic of Vietnam or in or near the Korean Demilitarized Zone during the Vietnam Era or in certain related jobs they may have had contact with Agent Orange, an herbicide used to clear plants and trees during the war.[NEWLINE]user: he also thinks he got sick because of asbestos besides the weapons, so is that possible?


user: Hi, i'm kinda looking for information about pensions for Veterans, Can you help me on that?[NEWLINE]agent: Sure. Those benefits are meant for some wartime veterans and their survivors. Of course, if you're interested, you'll have to meet certain requirements.[NEWLINE][BOUNDARY][NEWLINE]agent: Before further proceeding, would you like to know what other information is available to you through this channel?[NEWLINE]user: Yes, please. The more, the better.[NEWLINE]agent: All right. Through this channel, you can get information about how to get veterans pension benefits, plus managing your pension benefits and finally how to get more information and resources.[NEWLINE][BOUNDARY][NEWLINE]user: That can't be everything, i think. Is there anything else?[NEWLINE]agent: You thought well, indeed. You have the guidelines about how to apply for health care benefits and how to manage them.[NEWLINE][BOUNDARY][NEWLINE]user: To get these benefits, i guess it would be eligibility-based, isn't?[NEWLINE]agent: That's totally correct. You have to go through the eligibility process.[NEWLINE][BOUNDARY][NEWLINE]user: What else could you tell me about managing my pension benefits?[NEWLINE]agent: In that regard, you can check your Veterans claim for a disability compensation or pension benefits, along with check an appeal status, if you have any.[NEWLINE]user: Where can anyone who is surviving spouse see it's compensation amount?


user: Hey, how it is going? i heard about the VR&E programs. Could you tell me about them?[NEWLINE]agent: Are you a veteran or service member with a service connected disability that prevents you from work?[NEWLINE]user: No, thank god. just asking.[NEWLINE]user: I was just asking in favor of a friend of mine. Anyhow, If a persn wants to learn something new, can you help it to learn it?[NEWLINE]agent: Yes, of course. Through Long Term services, the person may be eligible for vocational training so he or she can develop new skills.[NEWLINE]user: And what about of those who want just to go back to their old jobs?[NEWLINE]agent: There's no problem on that end. The reemployment feature can help on that, so you can go back to your job before you were deployed.[NEWLINE]user: O.k until now you have answered me correctly. But i bet you don't have anything for those who are self-employed, don't you?[NEWLINE]agent: Sorry, but you're mistaken. We do have our Self-employment feature, so if person is a service member or veteran with a service connected disability, then we can help him/her to start its own business.[NEWLINE]user: Their own business, really?


user: Am I eligible for VA health insurance?[NEWLINE]agent: Veterans, service members, their spouses, and their dependent children are all eligible for VA insurance. However, different people may be different programs.[NEWLINE][BOUNDARY][NEWLINE]user: What if I get hurt for a little while that makes me unable to work and then I can't pay my bills?[NEWLINE]agent: We have Traumatic Injury Protection TSGLI short-term insurance to help with that.[NEWLINE][BOUNDARY][NEWLINE]user: Well can I get life insurance? Would I be eligible for something like that?[NEWLINE]agent: There are different life insurance plans for Veterans, service members, and family members.[NEWLINE]agent: Please also note that if you are on a tour of duty that is ending soon, you will need to make sure your coverage is updated so that it doesn't lapse.[NEWLINE]user: Oh, that doesn't apply to me, but thanks for letting me know.[NEWLINE][BOUNDARY][NEWLINE]user: I am a service member but not ending a tour of duty. Which life insurance option should I choose?[NEWLINE]agent: Servicemembers Group Life Insurance SGLI would be the right choice for you.[NEWLINE]user: My friend is a Veteran who was injured and he wants to know if there are any special insurances that he qualifies for. He needs to get his house updated with ramps and lower counters.


user: I need GI Bill help[NEWLINE]agent: We can help you with the steps to apply for these benefits[NEWLINE][BOUNDARY][NEWLINE]user: are you approved for the program you want to study?[NEWLINE]agent: Before you enroll you need to contact the school or use the GI Bill Comparison Tool to find out if we have approved your program for VA educational benefits[NEWLINE]agent: Would you like a phone number in case you have more questions?[NEWLINE]user: yes[NEWLINE]agent: Call us at  888-GIBILL-1 , 888-442-4551, Monday through Friday, 8:00 a.m. to 7:00 p.m. ET[NEWLINE][BOUNDARY][NEWLINE]user: who from school can certify my enrollment?[NEWLINE]agent: The certifying official may be someone in your school's financial aid, Veterans Affairs, registrar, admissions, or counseling office.[NEWLINE]user: who can certify for on the job training?[NEWLINE]agent: It can be someone in your school's training, finance, or human resources office[NEWLINE][BOUNDARY][NEWLINE]user: does my GI Bill expire?


user: Does everyone who files a claim need to have a VA claim exam?[NEWLINE]agent: No. We ll ask you to have a claim exam only if we need more information to decide your claim.[NEWLINE]agent: Do you have enough medical evidence to support your claim?[NEWLINE]user: Yes I believe so[NEWLINE]agent: we won t ask you to have a claim exam. Medical evidence may include doctor and hospital reports, test results, and other documents.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after the VA claim exam?[NEWLINE]agent: We ll review all the evidence in your file, assign your disability rating, and send you a decision notice a letter letting you know your disability rating.[NEWLINE]user: How do you get a copy of the final report from the exam?[NEWLINE]agent: you can : Contact your nearest VA regional benefit office,orCall us at 800 - 827 - 1000 and request an appointment to view your file[NEWLINE][BOUNDARY][NEWLINE]user: What information is available?[NEWLINE]agent: How VA assigns disability ratingsLearn how we assign severity ratings and how they affect your disability payments[NEWLINE][BOUNDARY][NEWLINE]user: How do I schedule a VA claim exam?


user: you can help by telling me how to schedule an exam for my VA claim[NEWLINE]agent: Okay, the staff at your local VA medical center or a local doctor's office that we partner with will contact you.  They will send you a letter by mail with the information you need, or they will call you to find a time that works for you.[NEWLINE]agent: Do you need information in case you can't make your appointment?[NEWLINE]user: yes, I have other things to do and could miss it[NEWLINE]agent: You need to let us know right away if you can't make the appointment.  You can likely reschedule but that may delay your claim[NEWLINE][BOUNDARY][NEWLINE]user: where do I get more help knowing about the exam?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like some PDF resources that you can download and read for more information.[NEWLINE]user: no, I'm not tech savvy[NEWLINE][BOUNDARY][NEWLINE]agent: Okay, then would you like to watch informational videos on the subject?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like a link to a page that gives you more information on what comes next after you file your claim?[NEWLINE]user: yes, do you have anything that I can learn about my disability rating


user: can you tell me what the next step is after the claim exam[NEWLINE]agent: All the evidence in your file is reviewed, your disability rating is assigned, and we send you a letter letting you know your disability rating.[NEWLINE]agent: Did you want to get a copy of the final report from your exam?[NEWLINE]user: no, I need more info[NEWLINE][BOUNDARY][NEWLINE]user: is there more info on the exam out there that I can get my hands on?[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to download some PDFs on the subject?[NEWLINE]user: yes, I want to know more about it[NEWLINE]agent: One that you might want is the VA claim exam fact sheet. It will guide you on what you can expect during and after the exam, and it can help make the process less stressful.[NEWLINE][BOUNDARY][NEWLINE]user: and do you have anymore info sources on what goes on after I file my claim?[NEWLINE]agent: You can learn how VA assigns disability ratings and how they affect your disability payments[NEWLINE][BOUNDARY][NEWLINE]user: how do I schedule the exam once I am ready?[NEWLINE]agent: The staff at your local VA medical center or a local doctor’s office that we partner with will contact you. They will either send you a letter by mail with the date and time of your exam, or call you to find a time that will work for you.[NEWLINE][BOUNDARY][NEWLINE]user: will the doctor look at my claim to see what he has to look at?


user: I have a VA claim exam coming up and I really don't know what to expect.[NEWLINE]agent: I can help you with that. First thing to know is that you don't need to bring anything with you![NEWLINE]agent: Do you have any non-VA medical records from a recent surgery or illness that they should know about before the exam?[NEWLINE]user: No, I don't have anything like that.[NEWLINE][BOUNDARY][NEWLINE]user: But I would like to know more about the exam process as well. Can you help me?[NEWLINE]agent: I can help you. Do you have any specific questions about the process that I can assist you with?[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything about it I can download to read about in my own time?[NEWLINE]agent: Sure! We have a quick guide to the exam process, what to expect during and after your exam, and how to make the claim process easier and less stressful.[NEWLINE][BOUNDARY][NEWLINE]user: Those sound great! I would also like to know if you have information about what to do if the claim doesn't go in my favor and I have to appeal.[NEWLINE]agent: I can definitely give you more information on that. Did you have any specific questions?[NEWLINE][BOUNDARY][NEWLINE]user: Well first I want to know what happens after the exam so I know what to expect and what to do.


user: Hello. I'm in the process to making a disability benefits claim. I was told that probably i would have to do some kind of exam, could you tell me about that,please?[NEWLINE]agent: Have yo already filed you disability claim?[NEWLINE]user: Indeeed, i already did that.[NEWLINE]agent: Excellent. The exam that you was told about is known as compensation and pension exam, or C&P for short. That's a requirement from you to Veterans Affairs.[NEWLINE][BOUNDARY][NEWLINE]user: And everybody has to pass through that exam in order to get their claims?[NEWLINE]agent: Not everyone. That exam is required in case your medical information isn't clear enough to us to decide about your claim.[NEWLINE]user: But if i have, well you know, enough information about my condition, I won't be required to do the exam, right?[NEWLINE]agent: That's correct. In case, your medical profile has enough information, the exam won't be necessary on any instance. That's why your medical information must be as complete as possible.[NEWLINE][BOUNDARY][NEWLINE]user: I'm sure i won't need that, but it's good to know what it is. Could you tell me about its ultimate purpose?[NEWLINE]agent: Through this exam, we'll be capable to determine and rate your disability, based on your disability's severity. That will influence directly on how much you'll receive, and varying between monthly payments and enrollments on veterans health care programs.[NEWLINE][BOUNDARY][NEWLINE]user: Wow, that sound very  specific. Lets say i can't go for the exam. I know is better to not miss them, but if its something out of my control, what can you do to help me?


user: I have more questions about my exam, what should I do?[NEWLINE]agent: Would you like to download some PDFs to answer your questions?[NEWLINE]user: Yes, I would like to download some PDFs[NEWLINE]agent: You could download a VA claim fact sheet, a quick guide about the claim exam process, and what you can expect during and after your initial exam.[NEWLINE][BOUNDARY][NEWLINE]user: Is there any more information I can have about what happens after i file my claim?[NEWLINE]agent: You could learn about how VA assigns disability ratings and how they affect your disability payments.[NEWLINE][BOUNDARY][NEWLINE]user: Are there any informational videos I could watch for information?[NEWLINE]agent: Yes, you could watch our VA claim exams video series on how to prepare for your VA claim, how to use disability benefits questionnaires, and what to expect at the actual claim exams for the most common disability claims.[NEWLINE][BOUNDARY][NEWLINE]user: Why would I need a VA claim exam?[NEWLINE]agent: When you get the exam it helps us rate your disability and that severity of your disability will affect how much disability payment you will get.[NEWLINE][BOUNDARY][NEWLINE]user: How long will it take after the VA claim exam to get my disability rating?[NEWLINE]agent: Every claim is unique but it should normally take about 3-4 months to process a claim from beginning to end and it depends on the complexity of the claim.[NEWLINE][BOUNDARY][NEWLINE]user: Who will do the exam for the VA claim?


user: Hey i'm interested into filing a disability claim. I know there's some exam after the claim but, What happens next, after the exam?[NEWLINE]agent: Pretty simple. Your claim will be reviewed by us, then we'll assign your claim a disability rating and finally, will send you letter with a decision notice, so you can know your disability rating.[NEWLINE]agent: did you know that you can get a copy of the final report from your exam?[NEWLINE]user: No, i didn't knew that.[NEWLINE][BOUNDARY][NEWLINE]user: Will i receive my exams directly?[NEWLINE]agent: Sorry, but no. The doctor will handle those to our claims processors. Those professionals will decide your claim based on those results, along other significant medical and military records[NEWLINE][BOUNDARY][NEWLINE]user: Are there any educational or instructive tool that i can use to prepare for my exam?[NEWLINE]agent: Sure. You may refer to our Veterans claim exams video series, in which you'll find information about how to prepare for your exam, how to use disability benefits questionnaires and what to expect in the exam itself.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds helpful, but right now i don't have any visual device, don't you have something to read instead?[NEWLINE]agent: No problem, you can download some documentation, such as VA claim exam fact sheet, or a quick guide on the claim exam process or what you can expect during and after your exam.[NEWLINE][BOUNDARY][NEWLINE]user: These exams are made because you need some additional info. right?


user: Can you please explain what happens after a claim exam? I'm currently waiting for results, wondering about this.[NEWLINE]agent: Of course. After your VA claim exam, we'll review all the evidence in your file, assign your disability rating, and send you a decision notice a letter letting you know your disability rating.[NEWLINE]agent: Would you like to know how to get a copy of the final report from your exam?[NEWLINE]user: Yes, that'd be great![NEWLINE]agent: Simply contact your nearest VA regional benefit office, or call us at 800-827-1000 and request an appointment to view your file.[NEWLINE]user: Will do. So, how long will I have to wait for results?[NEWLINE]agent: This can vary. You can see the most recent estimate for the average number of days to complete a claim on our page.[NEWLINE][BOUNDARY][NEWLINE]user: Alright. Can you tell me what else happens after filing a claim?[NEWLINE]agent: Gladly. I could tell you how we assign severity ratings and how they affect your disability payments.[NEWLINE][BOUNDARY][NEWLINE]user: Well, I was wondering about something else. What happens after I file a disability benefits claim?[NEWLINE]agent: After you file your disability benefits claim, we may ask you to have a claim exam also known as a compensation and pension, or C&P, exam.[NEWLINE][BOUNDARY][NEWLINE]user: Yes. I've done that exam, so I guess I have already completed the next step. What exactly are you reviewing after the claim exam?


user: Tell me about VA claim exam, please.[NEWLINE]agent: Have you filed your claim for disability benefits?[NEWLINE]user: No, I haven't[NEWLINE][BOUNDARY][NEWLINE]user: Should I take a VA claim exam when filing a claim?[NEWLINE]agent: No. That's just if we need more information to decide your claim.[NEWLINE]user: Will it be all right if I have enough medical evidence in my file to support my claim?[NEWLINE]agent: Yes, we won't ask you to have a claim exam. Medical evidence may include doctor and hospital reports, test results and other documents.[NEWLINE][BOUNDARY][NEWLINE]user: What's the next step after my exam?[NEWLINE]agent: After that, the doctor will write a report and send it to a VA claims processor to add to your claims file.[NEWLINE][BOUNDARY][NEWLINE]user: When can I do my VA claim exam?


user: Can I ask more questions about my exam?[NEWLINE]agent: Do you know you can download pdfs that will help answer other questions?[NEWLINE]user: No, i did not know that.[NEWLINE][BOUNDARY][NEWLINE]agent: Have you seen the informational videos yet?[NEWLINE]user: No, I have not seen the informational videos because I did not know about them.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you still need more information about what happens after your claim has been filed?[NEWLINE]user: No, I do not need the information at this time?[NEWLINE][BOUNDARY][NEWLINE]user: Do I need to make sure my correct address is on file?[NEWLINE]agent: Yes, please make sure the VA regional office and the VA medical center closest to you has your up-to-date address, phone number and email address.[NEWLINE]user: Will the exam notice be sent to address on file?


user: I want to know about Fry Scholarships, please[NEWLINE]agent: Please, learn about the the Marine Gunnery Sergeant John David Fry Scholarship, a scholarship for children and dependents of Veterans.[NEWLINE]agent: Was your parent or spouse an active duty member who died in the line of duty on or after September 11, 2001?[NEWLINE]user: Yes, sadly[NEWLINE]agent: Then, ou may qualify for this benefit[NEWLINE][BOUNDARY][NEWLINE]user: What if I  remarry?[NEWLINE]agent: In tat case, you'll no longer be eligible for the Fry Scholarship. You can still get Dependency and Indemnity Compensation DIC payments while using the Fry Scholarship. Please, read about DIC.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible for this scholarship?[NEWLINE]agent: You are elegible  if you're the child or surviving spouse of an active - duty service member who died in the line of duty on or after September 11, 2001.[NEWLINE][BOUNDARY][NEWLINE]user: what if I am the child of a service member?[NEWLINE]agent: You can be married or unmarried.[NEWLINE][BOUNDARY][NEWLINE]user: How can I apply for benefits?


user: Good evening. I came here to learn more about vocational rehabilitation, perhaps you could answer a few questions I have.[NEWLINE]agent: Of course. Do you have a service-connected disability that limits your ability to work or prevents you from working?[NEWLINE]user: No, I don't.[NEWLINE]user: What if I did have one?[NEWLINE]agent: In that case the VA Vocational Rehabilitation and Employment (VR&E) program also referred to as Chapter 31 can help. We can also help you find out if you're eligible and how to apply for vocational rehabilitation benefits and services, like help exploring employment options and any required training needs.[NEWLINE][BOUNDARY][NEWLINE]user: I see, and what could you do for my children? Are there any benefits for them?[NEWLINE]agent: Yes, we can find out if you're eligible for certain counseling services, training, and education benefits.[NEWLINE][BOUNDARY][NEWLINE]user: Great. While we're at it, can you also lend me a hand with the application?[NEWLINE]agent: Of course. We can help you find out how to apply for VR&E benefits and services as a service member or Veteran.[NEWLINE]user: So what exactly can you do for veterans with disabilities?


user: How can I find out about board hearings with a Veterans Law Judge?[NEWLINE]agent: Do you need to know about the changes made about Board hearings?[NEWLINE]user: Yes, I would like to know about any changes.[NEWLINE]agent: Are you appealing a VA decision under the new process?[NEWLINE]user: No, I am not appealing at this time.[NEWLINE][BOUNDARY][NEWLINE]user: Can you explain to me what will happen at the hearing?[NEWLINE]agent: Do you want to know what happens first?[NEWLINE]user: Yes, I would need to know what happens first.[NEWLINE]agent: The judge will swear you in which entails asking you to take an oath that you will tell the truth at your hearing.[NEWLINE][BOUNDARY][NEWLINE]user: What happens after the 90-day time period for submitting new evidence has ended?


user: What can I learn at my Board hearing?[NEWLINE]agent: Do you want to learn exactly what to expect?[NEWLINE]user: No, I have been told all ready what to expect.[NEWLINE][BOUNDARY][NEWLINE]agent: Do you know when the judge would make a decision on your appeal?[NEWLINE]user: No, I am not sure at this time about the timeframe.[NEWLINE][BOUNDARY][NEWLINE]user: Is it necessary for me to consider requesting a Board hearing?[NEWLINE]agent: You can request a video conference hearing if you want to provide testimony to a judge about your appeal.[NEWLINE][BOUNDARY][NEWLINE]user: when will I follow the new process for a Board hearing?[NEWLINE]agent: You will follow the new process if appealing a VA decision if you received it on or after February 19, 2019.[NEWLINE][BOUNDARY][NEWLINE]user: How is it possible for me to know when my hearing is scheduled?[NEWLINE]agent: The Board of Veterans Appeals schedules hearing in docket order in which they receive their requests and you will receive the notice in the mail 30 days before your hearing is scheduled.[NEWLINE][BOUNDARY][NEWLINE]user: What if I change my mind about wanting a hearing?


user: Hello I need information about Board Hearings with a Veteran's Law Judge[NEWLINE]agent: want to know if the process for Board hearings has changed?[NEWLINE]user: no that's not my doubt[NEWLINE][BOUNDARY][NEWLINE]user: really want is to know who can help me prepare for my audience?[NEWLINE]agent: A trained representative in the appeals process can help you prepare for your hearing and for the conversation with the judge. Your representative must be a VA-accredited attorney, a claims agent, or someone from a VSO from the Veterans Services Organization.[NEWLINE][BOUNDARY][NEWLINE]user: Why do you think you should consider requesting a Board hearing?[NEWLINE]agent: You can request a video conference hearing if you want to testify before a judge about your appeal. The hearing will be transcribed and added to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: How do I make a request to a Board hearing?[NEWLINE]agent: Have you completed the Decision Review Request?[NEWLINE]user: Yes


user: Hello I need information about what to expect at my Board hearing[NEWLINE]agent: Do you want to know specifically what will happen to your audience?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know when the judge will make a decision on your appeal?[NEWLINE]user: Yes[NEWLINE]agent: Your hearing will be transcribed and added to your appeal file. You will be asked if you want a copy of the transcript for your personal records. The judge will review the hearing and other evidence in your appeal file before making a decision.[NEWLINE]agent: Do you know how long you can present new evidence to your case?[NEWLINE]user: do not[NEWLINE]agent: Do you have new evidence to present?[NEWLINE]user: Yes[NEWLINE]agent: Good in the event that you have new evidence to present, it will take 90 days. If you don't have new evidence to present, you can waive the 90-day period that is automatically added to your appeal. Some Veterans Service Organizations will ask for time to present additional arguments in support of your case, so please contact your representative first if you are considering waiving this time period.[NEWLINE][BOUNDARY][NEWLINE]user: ok, and can I reschedule or withdraw my Board hearing request?[NEWLINE][BOUNDARY][NEWLINE]agent: you want to know What if you need to reschedule your audience?[NEWLINE]user: Yes


user: I wanted to know how to get ready for my board hearing with a judge[NEWLINE]agent: Will you bring evidence to the hearing?[NEWLINE]user: yes I have new evidence[NEWLINE]agent: You can bring new and relevant evidence to your hearing to share with the judge..[NEWLINE][BOUNDARY][NEWLINE]user: where do I send new evidence for the board to view?[NEWLINE]agent: Board of Veterans’ AppealsPO Box 27063Washington, D.C. 20038[NEWLINE][BOUNDARY][NEWLINE]user: can I send them more evidence if I get it after the hearing?[NEWLINE]agent: Yes, you have 90 days after the day of your hearing to submit new evidence for the judge’s review[NEWLINE][BOUNDARY][NEWLINE]user: what if I don't want to use the board hearing with the judge but would rather use another option to appeal, will I have to reschedule?[NEWLINE]agent: You will keep the same docket date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to get a decision is different on each appeal option.[NEWLINE]user: what do I do if I don't want to have any kind of hearing at all?


user: I need help with a board hearing for my appeal[NEWLINE]agent: Would you like to know how to request a Board hearing?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]agent: Would you like to know when your hearing will be scheduled?[NEWLINE]user: no. other help[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I need to cancel a hearing that I requested?[NEWLINE]agent: You or your representative need to send a written request at least 2 weeks before your hearing.  Include your name, the VA file number for your appeal, and the reason you are withdrawing the appeal.[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me more about being able to do my appeal through recorded video?[NEWLINE]agent: You can request a video conference hearing if you want to provide testimony to a judge about your appeal. The hearing is transcribed and added to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: what is going on with the new process and the old process of doing things?


user: I want to withdraw a board hearing[NEWLINE]agent: Will you be rescheduling your hearing?[NEWLINE]user: yes eventually but have to cancel it first[NEWLINE]agent: You will need to send a written request to the Board of Veterans’ Appeals providing good cause to reschedule your hearing at least 2 weeks before your hearing. Include your name, the VA file number for your appeal, and the reason why you need a new hearing date.[NEWLINE]agent: Is your scheduled hearing less than 2 weeks away?[NEWLINE]user: no it is set for about a month from now[NEWLINE][BOUNDARY][NEWLINE]user: what if I just want to cancel without rescheduling so I can come back later when I get my things together?[NEWLINE]agent: Did you change your mind about having a hearing?[NEWLINE]user: no, but I was advised to wait[NEWLINE][BOUNDARY][NEWLINE]user: If I just reschedule where do I send the request?


user: Hello, I would like to know what to expect at my Board hearing[NEWLINE]agent: you want to know what will happen to your audience?[NEWLINE]user: Yes[NEWLINE]agent: Do you want to know what the judge will do at the beginning?[NEWLINE]user: do not[NEWLINE]user: How long do hearings generally last?[NEWLINE]agent: Hearings generally last 30 minutes.[NEWLINE][BOUNDARY][NEWLINE]user: What happens if I change to a different appeal option?[NEWLINE]agent: If you switch to a different appeal option, you will keep the same record date and your appeal will be decided at the same time as other appeals with the same date. However, the time it takes to make a decision is different for each file.[NEWLINE][BOUNDARY][NEWLINE]user: and can i request by fax?[NEWLINE]agent: of course Fax your request to 844-678-8979.[NEWLINE][BOUNDARY][NEWLINE]user: When will the judge make a decision on my appeal?


user: I need to arrange for a board hearing. I am not sure what to do next.[NEWLINE]agent: You would like to request a VA Board hearing?[NEWLINE]user: Yes, that's what I want.[NEWLINE][BOUNDARY][NEWLINE]agent: First thing you need is a Decision Review Request. Have you done that yet?[NEWLINE]user: Yes, I already filled it out but I haven't heard back from them yet. How will I know if I have a hearing and when it is?[NEWLINE]agent: The Board of Veteran Appeals schedules hearings in the order that the requests are received. You will be notified at least 30 days prior to the hearing by mail. That mail will tell you when and where the hearing is to be held.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need to tell them more about why they should let me appeal?[NEWLINE]agent: You can request a video conference hearing to give your testimony to a judge. They will add that information to your appeal file.[NEWLINE][BOUNDARY][NEWLINE]user: So now I just have to wait for the mail that tells me when the hearing is?[NEWLINE]agent: Yes, that is how you will be notified.[NEWLINE][BOUNDARY][NEWLINE]user: I already turned in the form, but is there a way to get another form in case I need it? I just want to be as prepared as possible.[NEWLINE]agent: Sure, the VA website has the form you need for download. It is titled Form 10182.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to mail in new evidence instead of the phone thing? Can I do that?


user: How to Request a Board Hearing[NEWLINE]agent: Do you want to request a Board hearing?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]agent: Do you want to know when your hearing is scheduled?[NEWLINE]user: not[NEWLINE][BOUNDARY][NEWLINE]user: How to find out what to expect at my Board hearing[NEWLINE]agent: Your hearing will be transcribed and added to your appeal file. You ll be asked if you d like a copy of the transcript for your personal records. The judge will review the hearing and the other evidence in your appeal file before making a decision.[NEWLINE]agent:  When the 90-day time period for submitting new evidence closes?[NEWLINE]user: Yes i would like to know[NEWLINE]agent: your case will be placed on the docket for a decision by a judge[NEWLINE][BOUNDARY][NEWLINE]user:  Am I required to have a Board hearing?


user: I want to know about life insurance policy[NEWLINE]agent: Do you have a VA life insurance?[NEWLINE]user: Not  yet[NEWLINE]user: What can I do when checking my life insurance?[NEWLINE]agent: You can check your policy's status to make sure it's up to date. Pay your premium the amount you will pay each month to keep your coverage.Please, check about your plan and renewal options.[NEWLINE]user: Can I do all that online?[NEWLINE]agent: Yes, you can.[NEWLINE][BOUNDARY][NEWLINE]user: How do I check my VGLI online?[NEWLINE]agent: You can ccess your policy online through the Office of Servicemembers Group Life Insurance at Prudential Insurance Company of America.  Prudential works with us to provide SGLI and VGLI benefits to service members and Veterans. Find your policy through Prudential Insurance Company of America when you want.[NEWLINE][BOUNDARY][NEWLINE]user: How can I check my VA Life Insurance Policy?


user: Hi, I receive VA payments but need dates of previous payments. Is there a way I can view my VA payment history online?[NEWLINE]agent: Yes you can view payment history online. Do you need help signing into your account?[NEWLINE][BOUNDARY][NEWLINE]user: Yes I am not sure what is required to access my payment history.[NEWLINE]agent: Do you have an eBenefits account?[NEWLINE]user: Yes I do have account.[NEWLINE]agent: To use the eBenefits to view payment history you will need a Premium DS Logon account. Your My HealtheVet won't work on eBenefits website.[NEWLINE][BOUNDARY][NEWLINE]user: I applied for disability but would like to know when I will receive my first payment?[NEWLINE]agent: Have you received a decision notice that shows at least a 10% disability rating?[NEWLINE]user: No I have not received a decision notice yet.[NEWLINE]user: How can I find out when and if I am going to receive a decision notice?


user: What should I expect if I request a call with a senior reviewer?[NEWLINE]agent: ARe you talking about an informal conference with a senior reviewer on the higher level review option?[NEWLINE]user: yes[NEWLINE]agent: they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you.  The senior reviewer will try to reach you or your representative by phone twice.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get either a SOC or an SSOC?[NEWLINE]agent:  you must file a Notice of Disagreement VA Form 21 - 0958 within 1 year of the date on your decision[NEWLINE][BOUNDARY][NEWLINE]user: What if I miss the deadline for submitting my request?[NEWLINE]agent:  Submitting your request on time will ensure that you receive the maximum benefit if your case is granted.  Please check the deadline for each review option and submit your request before that date.[NEWLINE][BOUNDARY][NEWLINE]user: What is Duty to Assist?[NEWLINE]agent: VA s Duty to Assist requires VA to assist you in getting evidence.  If you request a Higher - Level Review or Board Appeal,  Duty to Assist doesn t apply.   However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim,[NEWLINE][BOUNDARY][NEWLINE]user: Can I have a representative?


user: Hello I need information about the VA duty to help[NEWLINE]agent: Of course I would love to help you. VA's duty to help requires VA to help you obtain evidence, such as medical records, that is necessary to support your case. VA s The duty to help applies during your initial claim and if you file a supplemental claim.[NEWLINE]user: What happens if I request a Higher Level Review or a Board Appeal?[NEWLINE]agent: The duty to help does not apply. However, the reviewer or judge will review whether VA fulfilled its duty to assist during your initial or supplemental claim.[NEWLINE][BOUNDARY][NEWLINE]user: But I have a particular circumstance, in my case I do not agree with a VA decision that I received in January 2019, what can I do in that case?[NEWLINE]agent: If you disagree with a VA decision you received before February 19, 2019, you can opt for the modernized review system after receiving a VA Statement from the SOC on the case or a Supplemental Statement from the SSOC on the case.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want to choose a different review option after I have submitted a form?[NEWLINE]agent: let me ask you, have you submitted a form expressing your desire to change your review option?[NEWLINE]user: no I haven't sent it[NEWLINE][BOUNDARY][NEWLINE]user: What should I take when sending my application?


user: How do I opt in if I want my legacy claim or appeal to be considered in the modernized system?[NEWLINE]agent: you disagree with a VA decision you received before February 19, 2019?[NEWLINE]user: yes[NEWLINE]agent: you can opt in to the modernized review system after you ve received a VA Statement of the Case SOC or Supplemental Statement of the Case SSOC[NEWLINE]user: how can i get a SOC or an SSOC[NEWLINE]agent: You must file a Notice of Disagreement VA Form 21 - 0958 within 1 year from the date of your decision. Find out how to file a Notice of Disagreement[NEWLINE][BOUNDARY][NEWLINE]user: What should I talk to a senior reviewer?[NEWLINE]agent:  During the call, you and/or your representative can talk about why you think the decision should be changed and identify errors[NEWLINE]user: if i request a call with a senior reviewer?[NEWLINE]agent: they ll call the phone number that you or your representative provided on the Higher - Level Review form to schedule a time to discuss your case with you. The senior reviewer will try to reach you or your representative by phone twice.[NEWLINE][BOUNDARY][NEWLINE]user: what do i do to get a SOC or SSOC


user: hi i need help about What should I expect if I request a call with a senior reviewer?[NEWLINE]agent: Have you requested an informal conference with a senior reviewer about the Top Level Review option?[NEWLINE]user: do not[NEWLINE]agent: Do you know what will be done if nobody answers the calls of the superior reviewer?[NEWLINE]user: no, I don't know that information[NEWLINE][BOUNDARY][NEWLINE]user: What if I received a SOC or SSOC on the issue in your Notice of Disagreement?[NEWLINE]agent: You have 60 days or the remainder of the 1-year period after the decision you appealed, whichever is later, to opt for the modernized system by submitting one of the following forms and checking the SOC / SSOC checkbox:     Request for Decision Review: VA Supplemental Claim Form 20-0995[NEWLINE][BOUNDARY][NEWLINE]user: what can happen no one answers calls from the top reviewer?[NEWLINE]agent: in that case they will leave a voicemail.[NEWLINE][BOUNDARY][NEWLINE]user: And in the conversation that I will have with the judge, will my representative be able to participate?[NEWLINE]agent: of course if you have one this can help you in the audience.[NEWLINE][BOUNDARY][NEWLINE]user: What do I do If I request a Board Appeal and want to change to a different appeal option?


user: Hello. I came here to find out how to opt in for my legacy claim.[NEWLINE]agent: Did you disagree with a VA decision you received before February 19, 2019?[NEWLINE]user: Yes, I did.[NEWLINE]agent: In that case you can opt in to the modernized review system, after you've received a VA Statement of the Case SOC or Supplemental Statement of the Case SSOC.[NEWLINE]user: I see. What do I need to do to get a statement of the case?[NEWLINE]agent: You must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.[NEWLINE][BOUNDARY][NEWLINE]user: Thanks, I'll do that. What does "duty to assist" entail, by the way?[NEWLINE]agent: VA's Duty to Assist requires VA to assist you in getting evidence, such as medical records, that is needed to support your case. VA's Duty to Assist applies during your initial claim and if you file a Supplemental Claim.[NEWLINE][BOUNDARY][NEWLINE]user: And what should I do next, after getting the SOC?[NEWLINE]agent: You have 60 days or the remainder of the 1-year period following the decision you appealed, whichever is later, to opt in to the modernized system by submitting one of the following forms and checking the SOC/SSOC opt-in box.[NEWLINE][BOUNDARY][NEWLINE]user: Let's say I missed the deadline for submitting my request. What should I do then?[NEWLINE]agent: You could add new and relevant evidence and file a Supplemental Claim, for example.[NEWLINE][BOUNDARY][NEWLINE]user: Alright, makes sense. Can I download the forms on your page?


user: you can help me with my appeal and how to get it heard in the new system[NEWLINE]agent: Do you disagree with a VA decision you received before February 19, 2019?[NEWLINE]user: no[NEWLINE]agent: Do you want to get a Statement of the Case or a Supplemental Statement of the Case?[NEWLINE]user: no[NEWLINE][BOUNDARY][NEWLINE]user: how do they look to see if I got the VAs assistance that they should have given me?[NEWLINE]agent: If you requested a Higher-Level Review or Board Appeal, Duty to Assist doesn’t apply. However, the reviewer or judge will look at whether VA met its Duty to Assist during your initial claim or Supplemental Claim[NEWLINE][BOUNDARY][NEWLINE]user: can you tell me about the Veterans Law Judge review?[NEWLINE]agent: You have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.[NEWLINE][BOUNDARY][NEWLINE]user: what do I do if I disagree with a Board decision because of an error?


user: I was supposed to submit a request but I missed the deadline! What do I do?![NEWLINE]agent: The deadline date is set to help you receive the maximum benefits if your case is granted. You need to check the dates and have them submitted before then.[NEWLINE]agent: However, you may still be able to submit it after the deadline date.[NEWLINE]user: How do I do that? I really need these benefits and I am freaking out over here![NEWLINE]user: I feel so bad about not finishing on time. I knew the date but I was still gathering evidence and not all of it got back to me in time. Can I still use it?[NEWLINE]agent: Yes, you can add the evidence as a Supplemental Claim.[NEWLINE]user: I think I missed the deadline due to an error on the VA's end. How do I prove that?[NEWLINE]agent: To prove a CUE error, you must show the correct facts and be able to prove that the VA incorrectly applied the law at that time.[NEWLINE][BOUNDARY][NEWLINE]user: Can the VA help me to gather all the right evidence?[NEWLINE]agent: Yes, they are required to help you if you need it on your claim.[NEWLINE]user: Do they have to help with me a supplemental claim too?


user: I think I have missed the deadline for submitting my request.[NEWLINE]agent: It is very important to submit your request on time to make sure you receive the maximum benefit.[NEWLINE]agent: Would you like to discuss how to check when your deadline is?[NEWLINE]user: No that is ok.[NEWLINE][BOUNDARY][NEWLINE]user: What if I have already submitted my form, but I want to choose a different review option?[NEWLINE]agent: Have you already submitted your form?[NEWLINE]user: I have, yes.[NEWLINE]agent: Since you have already submitted, you can send in a new decision review and request form within 1 year from the date of your VA decision.[NEWLINE][BOUNDARY][NEWLINE]user: What do I need to do if I want my appeal to be considered in the modernized system?[NEWLINE]agent: Do you disagree with the VA decision?[NEWLINE]user: I do, yes.


user: I need more information about the deadline for my request, please.[NEWLINE]agent: Of course. As you might already know, submitting your request on time will ensure that you receive the maximum benefit if your case is granted. Please check the deadline for each review option and submit your request before that date.[NEWLINE]agent: Would you like to know what happens if the deadline is passed?[NEWLINE]user: No, thank you.[NEWLINE][BOUNDARY][NEWLINE]user: I would rather know something else. How do I get a statement of the case?[NEWLINE]agent: For that you must file a Notice of Disagreement VA Form 21-0958 within 1 year of the date on your decision.[NEWLINE]user: Ah, but to file it I'll need to submit a form. Can I download that form from your website?[NEWLINE]agent: Yes, you can download the forms or learn more about decision review options on our website.[NEWLINE][BOUNDARY][NEWLINE]user: Another question: is it possible to request a hearing with a judge?[NEWLINE]agent: Yes, you have the option to request a hearing with a judge. A video conference hearing will take place at a VA location near you.[NEWLINE]user: And what if I have a representative? Can he or she come along?[NEWLINE]agent: Yes, a representative may help you at the hearing.[NEWLINE]user: What exactly will happen during a hearing?


user: Can you explain what duty to assist is?[NEWLINE]agent: VA's Duty to Assist assists you in getting evidence, such as medical records, to help support your case and only applies during your initial claim and if you file a Supplemental Claim.[NEWLINE]agent: Are you going to request  Higher-Level Review or Board Appeal?[NEWLINE]user: Yes,  am going to request a Higher-Level Review.[NEWLINE]agent: Your Duty to Assist will not apply; but the reviewer or judge will make sure the VA met its Duty to Assist during your initial claim.[NEWLINE][BOUNDARY][NEWLINE]user: Is there anything I should look out for when I request a call with a senior reviewer?[NEWLINE]agent: Yes, you should expect a call at the phone number you gave them or the one your representative gave them on the Higher-Level Review form in which they will schedule a time to discuss your case with you.[NEWLINE][BOUNDARY][NEWLINE]user: What if i disagree with a Board decision?[NEWLINE]agent: Your decision comes with the information you need to address errors.[NEWLINE]user: What happens if I miss the deadline for submitting my request?[NEWLINE]agent: It is in your best interest to submit your request by the deadline to receive the maximum benefit if your case is granted.[NEWLINE][BOUNDARY][NEWLINE]user: What does the new and relevant evidence help with?


user: I've been having doubts about the veterans care system. I know you have some facilities for veterans but, Are there any other places in case i need care?[NEWLINE]agent: Sure, we have some. You can look for a Veterans outpatient clinic or a mobile Veterans center, to get some care.[NEWLINE]agent: Are you located far from your nearest Veterans medical center?[NEWLINE]user: No, i'm not that far.[NEWLINE][BOUNDARY][NEWLINE]user: While you are on that, could you tell how much facilities do you have?[NEWLINE]agent: On that regard, we count with at least 1,200 care facilities on all over the country.[NEWLINE][BOUNDARY][NEWLINE]user: Um, yeah, that sound like many places to choose from. Anyway, Do i need some requirement to use these services?[NEWLINE]agent: Yes. You'll have to sign up with Veterans health care and have receive care from us within the past 24 months.[NEWLINE]user: I see. Hey, i probably will have to move outside U.S, so in that case, Is there something i need to do?[NEWLINE]agent: Indeed, you have to sign up to the Foreign Medical Program, where you'll receive from us, the payment of your treatment for a service-related injury or illness.[NEWLINE]user: O.k that's pretty fantastic, really. What about changing something basic like an address.?


user: Are there any other info and resources that I should know about the VA healthcare?[NEWLINE]agent: Yes some VA health care copay rates for different types of care, tests, and medications can be found online.[NEWLINE][BOUNDARY][NEWLINE]agent: Would you need to know about other VA benefits?[NEWLINE]user: Yes, it would be great to hear about other VA benefits.[NEWLINE]agent: You can learn about filing a claim for disability compensation and manage your disability benefits online.[NEWLINE][BOUNDARY][NEWLINE]user: I know a Veteran who is in crisis, how can you help them?[NEWLINE]agent: That Veteran can connect with qualified Veterans Crisis Line responders, many of them Veterans, for help 24/7 for free.[NEWLINE][BOUNDARY][NEWLINE]user: How do I get ahold of you?[NEWLINE]agent: You can call the health benefits hotline at 877-22-VETS or 8387; also there is a My HealtheVet help desk: 877-327-0022; or eBenefits technical support: 800-983-0937.[NEWLINE][BOUNDARY][NEWLINE]user: Can I track my prescriptions and refills online?[NEWLINE]agent: Yes, you can refill and track your VA prescriptions online.[NEWLINE][BOUNDARY][NEWLINE]user: What if I want community VA care?[NEWLINE]agent: You can get VA health care in your local community.[NEWLINE][BOUNDARY][NEWLINE]user: How do I message you?


user: Is there something wrong with me not having VA health benefits?[NEWLINE]agent: You can still be able to get care...[NEWLINE]agent: Have you served in combat zone?[NEWLINE]user: No, never.[NEWLINE]agent: Are you homeless?[NEWLINE]user: Sadly I am...[NEWLINE]agent: Please, visit our website to learn about VA programs for Veterans who are homeless and learn about our homelessness programs. You can contact the National Call Center for Homeless Veterans at 877-424-3838, 24/7.[NEWLINE][BOUNDARY][NEWLINE]user: How can I access VA services for PTSD?[NEWLINE]agent: Please, apply for VA health care. That's the first step.[NEWLINE][BOUNDARY][NEWLINE]user: what if I have hearing loss?[NEWLINE]agent: You can call 911 or go to the nearest emergency room.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get care if I served in a combat zone[NEWLINE]agent: Yes and you can get free private counseling, alcohol and drug assessment and other support at one of our 300 community Vet Centers.[NEWLINE][BOUNDARY][NEWLINE]user: What other treatments do you offer?


user: Hello. I`m interested into knowing about if there are benefits for women who are veterans?[NEWLINE]agent: Are you a Veteran already?[NEWLINE]user: No, i'm not. Just wanted to know that by curiosity.[NEWLINE]agent: But would you like to qualify fro those benefits?[NEWLINE]user: Well, it wouldn't be a bad thing. Yes, i would like to qualify.[NEWLINE]agent: Very well. In case you qualify, You'll have access to top health services, which will be part of your benefits as a Veteran woman.[NEWLINE][BOUNDARY][NEWLINE]user: That sounds wonderful. So, can you tell me what kind of benefits i could get?[NEWLINE]agent: Sure, no problem. As a veteran woman, you can enjoy some general services, such as disease prevention or nutrition counseling and some services which are female specific.[NEWLINE][BOUNDARY][NEWLINE]user: That's simply great, i really mean it. Say, if i want to get these benefits using Veterans Affairs, What do i have to do?[NEWLINE]agent: For that, please contact your local Women Veterans Program Manager on your local VA med center. Or you can use our toll free number at 855-829-6636.[NEWLINE][BOUNDARY][NEWLINE]user: Good. I just have written down that. Sorry, you said before that thses benefits included female-specific services, don't you?


user: Good evening. My name is John, I'm a veteran and proudly served my country for many years. I came here because I need information about my primary care provider.[NEWLINE]agent: Of course. At VA, we take a team approach to health care with you at the center. Research shows this kind of approach leads to better quality care, more satisfied patients, and fewer hospital visits.[NEWLINE][BOUNDARY][NEWLINE]user: I see. And who will provide care for me?[NEWLINE]agent: Have you signed up for VA health care and chosen your main VA location?[NEWLINE]user: Yes, to both. I've signed up for health care and I also chose a location near me.[NEWLINE]agent: In that case we'll assign you to a health care team called a Patient Aligned Care Team or PACT.[NEWLINE]user: Alright, and who will this team consist of?[NEWLINE]agent: Your team will include a primary care provider your main doctor, nurse practitioner, or physician's assistant, a clinical pharmacist, a pharmacist who works with you and your primary care provider to make sure you're taking the medicines that are right for you and your overall health.[NEWLINE][BOUNDARY][NEWLINE]user: What if I'm already enrolled in VA health care?[NEWLINE]agent: Then we can help you find out how you may be able to receive care from a provider in your local community through community care.[NEWLINE]user: And what if I want to switch to a different doctor?


user: Hello there. I have some questions regarding the payment process.[NEWLINE]agent: Of course. We issue payments after each month's classes. For example, you'll get the payment for November classes in December.[NEWLINE]agent: Would you like to know what we pay for the post-9/11 GI Bill?[NEWLINE]user: No, I would like to know WHEN you are paying everything. I haven't received it yet and need to manage my life.[NEWLINE]user: So when are you going to make the support payments?[NEWLINE]agent: We pay the tuition and fees directly to the school and money for books to you at the beginning of the term.[NEWLINE][BOUNDARY][NEWLINE]user: So, what if I take classes at more than one school? Is that possible?[NEWLINE]agent: You can take classes at more than one school under the GI Bill as long as the classes at both schools count toward your degree, and the school granting your degree considers the classes at the second school to be required in order to get your degree.[NEWLINE][BOUNDARY][NEWLINE]user: Ah, makes sense. Can you tell me if your page has information about using GI Bill benefits for college?[NEWLINE]agent: Yes, on our page you can find out if you can use GI Bill benefits for college as a Veteran, service member, or qualified dependent. You can learn about payment rates for undergraduate and graduate degree courses at institutions of higher learning like a 4-year university, community college, or graduate school.[NEWLINE][BOUNDARY][NEWLINE]user: And one final question: how are my payments calculated?


user: you can give me some disability rating help[NEWLINE]agent: Did you receive a decision notice from us that confirms your disability rating?[NEWLINE]user: no, not yet[NEWLINE]user: what kind of benefits do you give? is it payments or health care?[NEWLINE]agent: Disability compensation may include financial compensation payments as well as other benefits like health care or job training[NEWLINE][BOUNDARY][NEWLINE]user: what is available for my dependents?[NEWLINE]agent:  If you are 30% or more disabled due to a disability caused by service in the military, you can get financial support and benefits for your qualified dependents.[NEWLINE]user: does the VA offer life insurance?[NEWLINE]agent: If you are in good health other than your disability caused by service in the military, you can buy Service-Disabled Veterans’ Insurance. You can apply online or call 800-669-8477, Monday through Friday, 8:00 a.m. to 6:00 p.m. ET.[NEWLINE]user: is job training available?


user: Tell me about temporary disability rating after surgery, please[NEWLINE]agent: Can you tell me if you are recovering from surgery or a disability related to your military service that has left you unable to move?[NEWLINE]user: Yes, I have a disability.[NEWLINE]agent: In that case, you may be able to get a 100% temporary disability rating and disability compensation or benefits if you have this type of immobilizing disability. Please, check out if you can get this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: How do I know if I can get VA disability benefits?[NEWLINE]agent: You may be able to get disability benefits if you had surgery or other treatment at a VA hospital, an approved hospital, or an outpatient facility for a military service-related disability called service-related disability.[NEWLINE]user: So what if I had surgery?[NEWLINE]agent: These must be true for you: The surgery required a recovery time of at least one month or reports show that the surgery or treatment was for a service-related disability[NEWLINE]user: Anything else that I must comply with?[NEWLINE]agent: Yes. The surgery resulted in severe issues, like: that haven't totally healed. Surgical wounds.[NEWLINE][BOUNDARY][NEWLINE]user: Can you tell me again how I am eligible to receive temporary disability compensation?[NEWLINE]agent: You are able if you have a kind of immobilizing disability related to your military service[NEWLINE][BOUNDARY][NEWLINE]user: How long should my surgery take to recover to be able to get disability benefits?


user: I need help with suicide matters[NEWLINE]agent: Are you a Veteran in a mental health crisis and you are thinking about hurting yourself or do you know a Veteran who is considering this act?[NEWLINE]user: no, no one is that close to doing anything but still could use some help[NEWLINE][BOUNDARY][NEWLINE]user: can you help with how to talk to someone younger about depression and suicide?[NEWLINE]agent: Yes, we can give you tips on how to talk to children of different ages about suicide.[NEWLINE][BOUNDARY][NEWLINE]user: what are the signs that someone might hurt themselves?[NEWLINE]agent: Many people don’t show any signs of an urge to harm themselves before doing so, but some may show signs of depression, anxiety, low self-esteem, or hopelessness[NEWLINE][BOUNDARY][NEWLINE]user: who do we call if we need to act fast?[NEWLINE]agent: You should call 911 or go to the nearest emergency room[NEWLINE][BOUNDARY][NEWLINE]user: is there a way to talk to someone who came home from the military and they seem out of it?


user: How do I request a Higher-Level Review if I want to involve a senior reviewer?[NEWLINE]agent: Are you disagreeing with a decision made by a VA?[NEWLINE]user: I am, indeed, disagreeing with a decision that I was given and want to pursue this to a higher level.[NEWLINE]agent: You can request a Higher-Level Review if it is an initial claim or Supplemental Claimdecision.[NEWLINE][BOUNDARY][NEWLINE]user: How would I apply for vocational rehabilitation and employment?[NEWLINE]agent: Yourdecision will give you instructions about that application.[NEWLINE][BOUNDARY][NEWLINE]user: What should I do if I need help requesting a decision review?[NEWLINE]agent: A Veterans Service Organization or VA-accredited attorney or agent can help you request a decision review.[NEWLINE][BOUNDARY][NEWLINE]user: What should be my first step in requesting a Higher-Level Review?[NEWLINE]agent: The first thing you need to do in Part I of the form is to select the benefit type.[NEWLINE][BOUNDARY][NEWLINE]user: Also, is there a form I should fill out for a loan guaranty?[NEWLINE]agent: You can also refer to yourdecision for instructions on that form.[NEWLINE][BOUNDARY][NEWLINE]user: What will happen after I request the decision review?


user: hi i need more information about your medical benefits package[NEWLINE]agent: In our packages we cover preventive care services, such as:  Health exams, including gender-specific exams  Health education, including nutrition education[NEWLINE]agent: are you enrolled in VA health care?[NEWLINE]user: if i'm enrolled[NEWLINE]agent: excellent, you must also have received our attention in the last 24 months. Be sure to tell the urgent care provider that you are using the VA urgent care benefit when you arrive[NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Are you enrolled in VA Health Care?[NEWLINE]user: yes[NEWLINE]agent: Are you assigned to a VA primary care provider?[NEWLINE]user: yes[NEWLINE]agent: Have you given your VA provider your medical records from your non-VA provider?[NEWLINE]user: yes[NEWLINE]agent: Does your VA provider agree to the prescription?[NEWLINE]user: no, you don't agree


user: How to apply for VA Voc Rehab and Employment?[NEWLINE]agent: Here you can find out how to apply for VA Voc Rehab and Employment also known as Vocational Rehabilitation and Employment, VR&E, or Chapter 31 benefits[NEWLINE][BOUNDARY][NEWLINE]user: What s included in a rehabilitation plan?[NEWLINE]agent: Depending on your situation, [41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job, and live as independently as possible :s   [42] Reemployment with a former employers   [43] Job placement and counseling services for new employment[NEWLINE]user: what else?[NEWLINE]agent:  A rehabilitation plan is a written plan that outlines the resources we ll use to help you find employment[NEWLINE]user: ok, but what is included?[NEWLINE]agent: [41] your VRC will work with you to choose one of the following support - and - services tracks to help you find and keep a job, and live as independently as possible :s   [42] Reemployment with a former employers   [43] Job placement and counseling services for new employment[NEWLINE][BOUNDARY][NEWLINE]user: am I eligible for VR&E benefits and services?[NEWLINE]agent: Are you going through the Physical Evaluation Board process?[NEWLINE]user: no[NEWLINE]agent: Are you expecting an other than dishonorable discharge and have a VA memorandum rating of 20 % or more?[NEWLINE]user: yes


user: What is the VA Mortgage Loan Programs for surviving spouses?[NEWLINE]agent: To obtain a VA-backed mortgage loan as a surviving spouse of a Veteran,[NEWLINE]user: if i want to get these benefits[NEWLINE]agent: You will need a COE Eligibility Certificate to demonstrate to your lender that you qualify for this benefit. Find out if you can get a COE. Please note that you will also need to meet the credit and income requirements of your lender to obtain a loan.[NEWLINE][BOUNDARY][NEWLINE]user: How do I request a COE?[NEWLINE]agent: This depends on whether or not you receive DIC for dependency compensation.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get a COE?[NEWLINE]agent: You may be able to get a COE if you're the spouse of a veteran, and at least one of the descriptions below is true for them.[NEWLINE]agent: I ask you the requirements questions?[NEWLINE]user: yes[NEWLINE]agent: Veteran missing in action?[NEWLINE]user: not[NEWLINE]agent: Are you a prisoner of war prisoner of war?[NEWLINE]user: yes


user: Schedule and view VA appointments online[NEWLINE]agent: With our VA Appointments tools, you can schedule some VA health care appointments online.[NEWLINE][BOUNDARY][NEWLINE]agent: do you want to talk to someone[NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: If you 're a Veteran in crisis or concerned about one[NEWLINE]user: yes im veteran in crisis[NEWLINE]user: How do I talk to someone right now?[NEWLINE]agent: connect with our caring, qualified Veterans Crisis Line responders for confidential help.[NEWLINE][BOUNDARY][NEWLINE]user: Am I eligible to use the VA Appointments tools?[NEWLINE]agent: Are enrolled in VA health care?[NEWLINE]user: nothing more?


user: tell me more about totally disabled or terminally ill policyholders[NEWLINE]agent: Do you have VA life insurance coverage and you've become totally disabled or terminally ill?[NEWLINE]user: yes[NEWLINE]agent: [3] you may be eligible for certain benefit options.s   [4] Your spouse may also be eligible for certain options if diagnosed with a terminal illness.s   [5] Learn more about these options and how to apply[NEWLINE][BOUNDARY][NEWLINE]user: can I get more info about Accelerated benefits for terminally ill policyholders?[NEWLINE]agent:  [43] Eligible Veterans, service members, and covered spouses of service members can get accelerated benefits.s     [44] With accelerated benefits,s [45] you can get up to 50 % of the face value of your coverage in increments of $ 5,000 paid to you before death.s[NEWLINE][BOUNDARY][NEWLINE]user: I would like to learn more about the options and how to apply to totally disabled or terminally ill policyholders[NEWLINE]agent: on this page you will find   [7] SGLI extension for policyholders who become disableds   [8] Waiver of premiums for policyholders who become totally disableds   [9] Accelerated benefits for terminally ill policyholders[NEWLINE][BOUNDARY][NEWLINE]user: what are the requirements to keep my coverage?[NEWLINE]agent: Are you within 2 years of your separation date?[NEWLINE]user: no


user: how is the fully developed Claim program for a VA pension[NEWLINE]agent: The FDC Fully Developed Claim program is the fastest way to process your VA pension claim, and there is no risk of you participating in it. Simply submit all of your evidence, or supporting documents, when you file your claim.[NEWLINE]agent: Have you filed a complaint with the FDC program?[NEWLINE]user: yes[NEWLINE]agent: We will remove your claim from the FDC program and process it as a standard claim.[NEWLINE][BOUNDARY][NEWLINE]user: I would like to have more information about the FDC program[NEWLINE]agent: Evidence must show that the child, before turning 18, was unable to support himself because of a mental or physical disability[NEWLINE][BOUNDARY][NEWLINE]user: ok what are the requirements[NEWLINE]agent: Do you have an Individual Permanent Disability that is 100% disabling?[NEWLINE]user: yes[NEWLINE]agent: Evidence must demonstrate that you are eligible and eligible for benefits[NEWLINE][BOUNDARY][NEWLINE]user: How can I show that the child, before turning 18, was unable to support himself due to a mental or physical disability?


user: could you help me with tutorial assistance?[NEWLINE]agent: Are you using VA educational assistance?[NEWLINE]user: if i'm using it[NEWLINE]agent: We can help you pay for a tutor. Let us help you discover how it works.[NEWLINE]user: How do I pay a tutor?[NEWLINE]agent: through us we can help you pay for a guardian.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet?[NEWLINE]agent: Are you enrolled in an educational program part-time or more?[NEWLINE]user: yes[NEWLINE]agent: Are you taking a course that is difficult?[NEWLINE]user: yes[NEWLINE]agent: Do you have to take the course as part of your educational program?[NEWLINE]user: do not


user: what is PTSD?[NEWLINE]agent:   [2] Posttraumatic stress can happen after someone goes through a traumatic event such as combat, an assault, or a disaster.s   [3] Most people have some stress reactions following trauma.s     [4] But if the reactions don t go away over time or they disrupt your life,s [5] you may have posttraumatic stress disorder PTSD[NEWLINE][BOUNDARY][NEWLINE]user: Can I get disability benefits from VA?[NEWLINE]agent:  [28] You may be able to get disability benefits if you have symptoms related to a traumatic event the stressor or your experience with the stressor is related to the PTSD symptoms,s [29] and you meet all of the requirements[NEWLINE]user: what are the requirements?[NEWLINE]agent: The stressor happened during your service?[NEWLINE]user: yes[NEWLINE]agent: You can't function as well as you once could because of your symptoms?[NEWLINE]user: no[NEWLINE]agent: you don't meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: Who's covered?[NEWLINE]agent: Veterans[NEWLINE][BOUNDARY][NEWLINE]user: What kind of disability benefits can I get?


user: What was the Orange Exposure Agent used for?[NEWLINE]agent: The United States Army used Agent Orange to clean plants and trees during the Vietnam War.[NEWLINE]agent: did you serve in Vietnam or in or near the Korean DMZ demilitarized zone?[NEWLINE]user: No, it did not work in Vietnam or near the Korean DMZ demilitarized zone[NEWLINE][BOUNDARY][NEWLINE]user: How do I get these benefits?[NEWLINE]agent: to get benefits you will have to file a disability compensation claim and present your supporting evidence[NEWLINE][BOUNDARY][NEWLINE]user: if you serve on US Navy ships. USA And could the Coast Guard or other ships in or near Vietnam have had contact with orange agents?[NEWLINE]agent: yes, if I serve between January 9, 1962 and May 7, 1975 On ships of the US Navy. USA And the Coast Guard or other ships in or near Vietnam may have had contact with orange agents.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I have to obtain benefits?[NEWLINE]agent: Do you have any illness that you believe is caused by Agent Orange?[NEWLINE]user: No, I do not have any symptoms or illnesses


user: What is Veterans Mortgage Life Insurance (VMLI?[NEWLINE]agent: is insurance that provides mortgage protection to families of veterans with serious service-related disabilities who have adapted a home to meet their needs.[NEWLINE][BOUNDARY][NEWLINE]user: Can I get this benefit If you already have a SAH grant?[NEWLINE]agent: yes, you can ask your agent about VMLI.[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must I meet to be eligible?[NEWLINE]agent: You must have a serious disability that we have concluded was caused or made worse by your service.[NEWLINE]user: No, I do not have a serious disability that was caused in the service.[NEWLINE]agent: as reported by you, you are ineligible for Veterans Mortgage Life Insurance[NEWLINE][BOUNDARY][NEWLINE]user: Who can tell me if I qualify for VMLI?[NEWLINE]agent: your loan guarantee agent will indicate it to you[NEWLINE][BOUNDARY][NEWLINE]user: If I move, refinance or make other changes to my mortgage, can I keep VMLI coverage?[NEWLINE]agent: Yes, but you must inform us if you make any of these changes: Move or transfer your mortgage from one lender to another,[NEWLINE][BOUNDARY][NEWLINE]user: What life insurance benefits can I get with VMLI?


user: What does VA assistance and home assistance and subsidy benefits provide?[NEWLINE]agent: they provide monthly payments added to the amount of a VA monthly pension for qualified veterans and survivors.[NEWLINE]user: Are you eligible if you need help with daily activities, or are you confined to your home?[NEWLINE]agent: if you are eligible[NEWLINE][BOUNDARY][NEWLINE]user: What requirements must be met to be eligible?[NEWLINE]agent: Do you need another person to help you carry out daily activities, such as bathing, feeding and dressing?[NEWLINE]user: If I need someone else to help me carry out daily activities, such as bathing, feeding and dressing?[NEWLINE]agent: ok you are eligible for this benefit.[NEWLINE]user: Do I have to get a VA pension and meet at least one of the requirements?[NEWLINE]agent: if you meet the requirements you may be eligible for this benefit.[NEWLINE][BOUNDARY][NEWLINE]user: Should I send a completed form?[NEWLINE]agent: whether to complete VA Form 21-2680 Homebound Status Exam or Permanent Need for Assistance and Regular Assistance and mail it to your state PMC.[NEWLINE]user: And if I am in a nursing home, should a form be completed?


user: Is there anything that will make me more likely to get these benefits?[NEWLINE]agent: yes, You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements listed[NEWLINE]user: tell me the requirements[NEWLINE]agent: Receive financial compensation payments from VA for a service - connected disability[NEWLINE]user: yes[NEWLINE]agent: You may qualify for enhanced eligibility status meaning you ll be placed in a higher priority group, which makes you more likely to get benefits if you meet at least one of the requirements listed[NEWLINE][BOUNDARY][NEWLINE]user: something else?[NEWLINE]agent: you must have served 24 continuous months or the full period for which you were called to active duty, unless any of the descriptions below are true for you. This minimum duty requirement may not apply if any of these are true.[NEWLINE]user: Can I get VA health care benefits?[NEWLINE]agent: You may be able to get VA health care benefits if you served in the active military, naval, or air service and didn t receive a dishonorable discharge.[NEWLINE][BOUNDARY][NEWLINE]user: What if I need help filling out my application?


user: Will VA cover the cost of eyeglasses?[NEWLINE]agent: We will cover the cost of your glasses if you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: If I have vision and hearing loss, will VA cover the cost of hearing aids too?[NEWLINE]agent: Find out how to get hearing aids through VA[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent: At least one of these must be true[NEWLINE][BOUNDARY][NEWLINE]user: Where can I find a VA medical center near me?[NEWLINE]agent: if you can Find a VA medical center near you[NEWLINE][BOUNDARY][NEWLINE]user: ok tell me the requirements?[NEWLINE]agent:  Have a compensable service - connected disability a disability linked to your military service for which you re receiving VA disability payments[NEWLINE]user: not[NEWLINE]agent: Are a former prisoner of war POW[NEWLINE]user: not[NEWLINE]agent: Were awarded a Purple Heart[NEWLINE]user: yes


user: Get your VA medical records online[NEWLINE]agent: Our online tools can help you view, organize, and share your VA medical records and personal health information. Find out if you re eligible and how to sign in to start using these tools.[NEWLINE][BOUNDARY][NEWLINE]user: yes i want to learn how to get my medical records online[NEWLINE][BOUNDARY][NEWLINE]user: Can I change my mind if I want to share my information later?[NEWLINE]agent: yes, of course[NEWLINE]user: then what do i have to do[NEWLINE]agent: complete and submit VA Form 10 - 10163 Request for and Permission to Participate in Sharing Protected Health Information.[NEWLINE][BOUNDARY][NEWLINE]user: as I qualify for VA BLUE BUTTON[NEWLINE]agent: Enrolled in VA health care[NEWLINE]user: nothing more?[NEWLINE]agent: You can use all the features of this tool if you meet all of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: What if I have more questions?


user: hi i need help about Agent Orange Exhibition in Vietnam or Korea[NEWLINE]agent: Did you serve in Vietnam, including aboard a ship on the inland waterways or within the 12-mile territorial seas?[NEWLINE]user: do not[NEWLINE]agent: Did you serve in or near the Korean DMZ demilitarized zone during the Vietnam era?[NEWLINE]user: do not[NEWLINE][BOUNDARY][NEWLINE]user: okay. What should I do when I file my claim?[NEWLINE]agent: You must submit a medical record showing:  - You have a current disability- There is a connection between Agent Orange's exposure and his current disability[NEWLINE][BOUNDARY][NEWLINE]user: What requirements do I need to meet?[NEWLINE]agent: Do you have a disease that we believe is caused by Agent Orange called a suspected disease?[NEWLINE]user: do not


user: I can t get VA dental care benefits, can I get help buying dental insurance?[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements[NEWLINE]user: Are all requirements mandatory?[NEWLINE]agent: At least one of these must be true : Are signed up for VA health careApply now[NEWLINE]user: no[NEWLINE]agent: Are signed up for our Civilian Health and Medical Program also called CHAMPVA, a health insurance program for dependents of Veterans.[NEWLINE]user: yes[NEWLINE]agent: You may be able to buy dental insurance at a reduced cost through the VA Dental Insurance Program VADIP if you meet at least one of the requirements[NEWLINE][BOUNDARY][NEWLINE]user: VA dental care[NEWLINE]agent: you may be able to get some or all of your dental care through VA. Find out how to get VA dental care or how to buy dental insurance if you don t qualify.[NEWLINE][BOUNDARY][NEWLINE]user: What VA dental care benefits do I qualify for?[NEWLINE]agent: You may qualify for : Dental services that a VA dental care provider working with your primary care provider concludes you need to manage a health condition a doctor is currently treating you for[NEWLINE]user: Class IIA?