Instruct: Given the title of a scientific paper, retrieve paper titles that are cited by the given paper.
Query: The Role of Hotel Staff in Returning Customers in the Five and Four Star Hotels(Case Study Dead Sea)
Perceptions of Service Quality in Jordanian Hotels
Critical Success Factors and Performance Management and Measurement: a Hospitality Context
OpinionSeer: Interactive Visualization of Hotel Customer Feedback
Impact of Customer Relationship Management on Customer Loyalty , Customer Retention and Customer Profitability for Hotelier Sector
New consumer behavior: A review of research on eWOM and hotels
an empirical study on factors effecting the job satisfaction of employees in the hospitality industry – a case of danang city , vietnam .
Evaluating the Effectiveness of Social Media as A Marketing Tool in The Hotel Sector: A Case Study on Four and Five Star Hotels in Makkah, Saudi Arabia
Evaluation of factors affecting customer loyalty in the restaurant industry
The determinants and effects of slot servicescape satisfaction in a Las Vegas hotel casino.
On-Line Consumer Comments (E-Wom): A Case Qualitative Analysis on Resort Hotel Consumers
Strategic human resource management: Insights from the international hotel industry
The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings
International hotel development: a study of potential franchisees in China.
consumer reviews and the creation of booking transaction value : lessons from the hotel industry 8 - 8 - 2015 .
Does hotel attribute importance differ by hotel? Focusing on hotel star-classifications and customers' overall ratings
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Evaluating the influence of E-marketing on hotel performance by DEA and grey entropy
The Impact of the Sharing Economy on the Hotel Industry: Evidence from Airbnb's Entry Into the Texas Market
Factors Affecting Tourist Satisfaction and Its Consequences
exploring consumers ’ attitudes and behaviours toward online hotel room reservations .
Data exchange toward PLC programming and virtual commissioning: Is AutomationML an appropriate data exchange format?
local causal and markov blanket induction for causal discovery and feature selection for classification part i : algorithms and empirical evaluation .
Barriers to use of simulation-based education
Linear subspace design for real-time shape deformation
Measuring Service Quality: Servqual vs. Servperf Scales