Instruct: Given the title of a paper, retrieve paper titles that are cited by the given paper
Query: Critical factors in Customer Relationship Management system implementation
Critical success factors for a customer relationship management strategy
Customer-Centric Knowledge Creation For Customer Relationship Management
a critical analysis of customer relationship management from strategic perspective dr .
Adopting customer relationship management technology
Impact of electronic commerce customer relationship management on corporate success - results from an empirical investigation
An integrative implementation framework for electronic customer relationship management: revisiting the general principles of usability and resistance
Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research
Customer relationship management: key components for IT success
The role of multichannel integration in customer relationship management
Impact of Customer Relationship Management on Customer Loyalty , Customer Retention and Customer Profitability for Hotelier Sector
Customer knowledge management - improving performance of customer relationship management with knowledge management
Customer Relationship Management and Firm Performance
success factors of the implementation of crm systems — a literature review .
Enabling and measuring electronic customer relationship management readiness
Strategies for successful CRM implementation
Architecture for Customer Relationship Management Approaches in Financial Services
Customer Relationship Management: Related Theories, Challenges and Application in Banking Sector
a comparative study of customer relationship management ( crm ) how strategies and applications vary across industries .
Impact of Customer Relationship Management (CRM) on Marketing Performance: A Case Study in Mellat Bank of Mazandaran Province
Electronic Commerce Customer Relationship Management: A Research Agenda
An Integrated Battery Charger/Discharger With Power Factor Correction
Critical Issues Affecting an ERP Implementation
Compressed Synthetic Aperture Radar
Water-soluble undenatured type II collagen ameliorates collagen-induced arthritis in mice.
Inhibition of Residual Cariogenic Bacteria in Atraumatic Restorative Treatment by Chlorhexidine: Disinfection or Incorporation.