Instruct: Given the title of a scientific paper, retrieve paper titles that are cited by the given paper
Query: Electronic Customer Relationship Management (eCRM): Opportunities and Challenges in a Digital World
Understanding customer relationship management (CRM): People, process and technology
Using e-CRM for a unified view of the customer
electronic customer relationship management : revisiting the general principles of usability and resistance - an integrative implementation framework .
Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the housing and development board, Singapore
Integration of CRM and ERP in E-Commerce Environment
Modeling the customer in electronic commerce
Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM
Integration of firm's resource and capability to implement enterprise CRM: A case study of a retail bank in Korea
Customer relationship management: Emerging practice, process, and discipline
The Evolution of Customer Relationship Management System
Towards a process model of information systems implementation: the case of customer relationship management (CRM)
A Review of Customer Relationship Management , Implementation and Procedures from the Rich Nation and Emerging Market Perspectives
Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG
An empirical study on the e-CRM performance influence model for service sectors in Taiwan
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
Customer Relationship Management (CRM) implementation: A soft issue in knowledge management scenario
Realising Benefits from Current ERP and CRM Systems Implementations: An Empirical Study
In Justice We Trust: Predicting User Acceptance of E-Customer Services
a comparative study of customer relationship management ( crm ) how strategies and applications vary across industries .
An Overview to Customer Relationship Management
Task Parallel Implementation of Belief Propagation in Factor Graphs
Scaling Multicore Databases via Constrained Parallel Execution
Heuristic evaluation of user interfaces
Cost benefit analysis of cloud computing in education
ORAL VERRUCA VULGARIS: A RARE CASE WITH TRANSFORMATION OF PAPILLOMA TO WELL DIFFERENTIATED ORAL SQUAMOUS CELL CARCINOMA