Instruct: Given the title of a paper, retrieve paper titles that are cited by the given paper.
Query: Sources of Customer Satisfaction and Dissatisfaction with Information Technology Help Desks
The measurement of user information satisfaction
Customer satisfaction analysis: Identification of key drivers
Measuring information systems service quality: concerns for a complete canvas
Measuring consumer satisfaction in internet banking: a core framework
An Empirical Analysis of Queuing Model and Queuing Behaviour in Relation to Customer Satisfaction at Jkuat Students Finance Office
Explaining consumer satisfaction of services : The role of innovativeness and emotion in an electronic mediated environment
Development of an instrument measuring user satisfaction of the human-computer interface
Identifying Factors Affecting Customer Satisfaction in Online Shopping
Consumer acceptance and use of information technology: extending the unified theory of acceptance and use of technology
The Patient Experience and Patient Satisfaction: Measurement of a Complex Dynamic
MEASURING IS USER SATISFACTION: REVIEW AND IMPLICATIONS
Measurement of human service staff satisfaction: Development of the Job Satisfaction Survey
Quality Dimensions of the DeLone-McLean Model to Measure User Satisfaction: An Empirical Test on the Information Security Context
information system end - user satisfaction and continuance intention : a unified modeling approach .
Patient satisfaction : a valid concept ?
The Gaps Model of Service Quality and its Impact on Customer Satisfaction
user acceptance of information technology : toward a unified view .
Perceived usefulness, ease of use, and usage of information technology: a replication
Building customer value in the hospitality industry: towards the definition of a customer-centric information system.
Success of government e-service delivery: does satisfaction matter?
Shape-controlled synthesis of gold and silver nanoparticles.
Performance study of hybrid Wireless Mesh Protocol (HWMP) for IEEE 802.11s WLAN mesh networks
Convergent and discriminant validation by the multitrait-multimethod matrix.
Management of Cryptococcus gattii meningoencephalitis.
seismic performance of rc high - rise buildings – a case study of 44 storey structure in skopje ( macedonia ) .