Instruct: Given the title of a paper, retrieve paper titles that are cited by the given paper.
Query: Service Quality Influence on Patient Loyalty: Customer Relationship Management as Mediation Variable (Study on Private Hospital Industry in Denpasar)
Relationship Marketing and Customer Loyalty: Do Customer Satisfaction and Customer Trust Really Serve as Intervening Variables?
Factors Affecting Customer Loyalty Towards Yes Company in Malaysia
The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context
COMPARISON OF SERVICE QUALITY BETWEEN PRIVATE AND PUBLIC HOSPITALS : EMPIRICAL EVIDENCES FROM PAKISTAN
Factors influencing healthcare service quality.
The Mediating Effects of Organization Commitment and Job Involvement on the Relationship Between Quality of Work Life and Customer Service Attitudes
The Determining Factors of Customer Loyalty for Luxury Hotels in US
Implications of loyalty program membership and service experiences for customer retention and value
The Relationship between Total Quality Management and Quality Performance in the Service Industry: A Theoretical Model
The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company
The effects of customer relationship management relational information processes on customer-based performance
The Patient Experience and Patient Satisfaction: Measurement of a Complex Dynamic
Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research
Behavioral customer loyalty in online shopping: the role of E-service quality and E-recovery
Integrating customer relationship management in hotel operations: managerial and operational implications
Hospital information systems quality: a customer satisfaction assessment tool
investigating the effect of the relationship marketing tactics on customer ’ s loyalty .
An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry
The priority factor model for customer relationship management system success
An Investigation of the Essential Factors on Customer Loyalty in Banking Sector : A Case of Albanian Retail Bank Yrd
Self-Regulated Learning : The Educational Legacy of
Cyclopia (synophthalmia) in Smith-Lemli-Opitz syndrome: First reported case and consideration of mechanism
free competition and the optimal amount of fraud * .
Marching cubes: a high resolution 3D surface construction algorithm
Cloudlet network design optimization