Instruct: Given the title of a scientific paper, retrieve paper titles that are cited by the given paper
Query: CRITICAL SUCCESS FACTORS FOR CUSTOMER RELATIONSHIP MANAGEMENT IMPLEMENTATIONS
Strategies for successful CRM implementation
THE EFFECT OF CUSTOMER TRUST ON CUSTOMER LOYALTY AND REPURCHASE INTENTION : THE MODERATING INFLUENCE OF PERCEIVED CSR
Application of Data Mining in Customer Relationship Management
electronic customer relationship management : revisiting the general principles of usability and resistance - an integrative implementation framework .
achieving customer knowledge competence : managing customer relationship management programs strategically .
Customer Relationship Management (CRM) systems, intermediation and disintermediation: The case of INSG
Trust and commitment influences on customer retention: insights from business-to-business services
A primer on critical success factors
Critical factors for successful implementation of enterprise systems
Marketing Models of Service and Relationships 1
Building and sustaining profitable customer loyalty for the 21st century
Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality
Total Data Quality Management and Total Information Quality Management Applied to Costumer Relationship Management
ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors
Customer relationship management technology
ERP implementation: a compilation and analysis of critical success factors
The effects of relationship quality and switching barriers on customer loyalty
Relationship quality as a predictor of B2B customer loyalty
impact of social crm technology use on social crm performance : an organizational perspective .
The Antecedents of Customer Loyalty in Malaysian Retailing : Capitalizing the Strategic Tool
Deep Hierarchical Network With Line Segment Learning for Quantitative Analysis of Facial Palsy
Overview of information flow tracking techniques based on taint analysis for Android
Reactive power optimization with artificial bee colony algorithm
Vicious and virtuous cycles in ERP implementation : a case study of interrelations between critical success factors
Patterned pigmentation in children.