Instruct: Given the title of a paper, retrieve paper titles that are cited by the given paper
Query: Toward a Deeper Understanding of Service Marketing: The Past, the Present, and the Future
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
Service-Oriented Architecture (SOA): An Empirical Evaluation of Characteristics, Adoption Determinants, Governance Mechanisms, and Business Impact in the German Service Industry
Practical value of adequate marketing management theory
Cutting corners and working overtime: Quality erosion in the service industry
The Role of Business Model Design in the Service Engineering Process: A Comparative Case Study in the Field of Cloud Computing to Join Service Engineering with Business Model Design
Managing the transition from products to services
DRIVING CONSUMER ACCEPTANCE OF MOBILE MARKETING : A THEORETICAL FRAMEWORK AND EMPIRICAL STUDY
Implementing it Service Management: A Case Study Focussing on Critical Success Factors
Antecedents and Consequences of Customer Experience Management- A Literature Review and Research Agenda
Measuring Service Quality: Servqual vs. Servperf Scales
What's in a service?
Aspects of service-dominant logic and its implications for tourism management: Examples from the hotel industry
Evolving to a New Dominant Logic for Marketing
Linking service quality, customer satisfaction, and behavioral intention.
BEING INNOVATIVE ABOUT SERVICE INNOVATION : SERVICE , DESIGN AND DIGITALIZATION
Design of emerging digital services: a taxonomy
customer heterogeneity in operational e - service design attributes : an empirical investigation of service quality .
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters
Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model
Knowledge management and organizational performance in the service industry: The role of transformational leadership beyond the effects of transactional leadership
Personality Trait Change in Adulthood
the moderator - mediator variable distinction in social psychological research : conceptual , strategic , and statistical considerations .
Design of Remote Control Juvenile Healthy Smart Pillow
Towards Security-Aware Virtual Environments for Digital Twins
A Novel Wavelet-Based Ensemble Method for Short-Term Load Forecasting with Hybrid Neural Networks and Feature Selection