Instruct: Given the title of a scientific paper, retrieve paper titles that are cited by the given paper.
Query: e-government: ITIL-based service management case study
Service Management and IT Governance : Review , Comparative Analysis and their Impact on Utility Computing
Adoption of business continuity planning processes in IT service management
eGovernment service quality assessed through the public value lens
E-government and NPM: a perfect marriage?
An Argument for Centralization of IT Governance in the Public Sector
Similarities and differences of e-commerce and e-government: Insights from a pilot study
From Green Computing to Sustainable IT: Developing a Sustainable Service Orientation
Categorizing Obstacles in e-Government: Formal and Informal
Special Issue: Information Technology and Organizational Governance: The IT Governance Cube
E-government evaluation: a user-centric perspective for public value proposition
Competency Requirements for Transformational E-Government
An initial approach to e-government acceptance and use: A literature analysis of e-Government acceptance determinants
Attempting to Define IT Governance: Wisdom or Folly?
IT Artefacts in IT Services: Toward a Taxonomy
Impact of Information Technology Management Practices on Customer Service
An integrative literature review and empirical validation of motives for introducing shared services in government organizations
Benefits and barriers as a critical success factor in the implementation of IT governance: Literature review
A SOA-Based e-Government Data Integration
Framing the frameworks: a review of IT governance research
Factors influencing cloud computing adoption for e-government implementation in developing countries: Instrument development
Link Prediction in Evolving Networks Based on Popularity of Nodes
Mutual information and minimum mean-square error in multiuser Gaussian channels
Peer effects in adolescent overweight
PHD extended target tracking using an incoherent X-band radar: Preliminary real-world experimental results
Citizen adoption of electronic government initiatives