Instruct: Given a paper title, retrieve paper titles that are cited by the given paper.
Query: Customer Satisfaction Analysis
Customer satisfaction analysis: Identification of key drivers
A CONJOINT ANALYSIS OF ONLINE CONSUMER SATISFACTION
Customer satisfaction measurement in hotel industry: Content analysis study
defining consumer satisfaction .
An Instrument for Measuring Customer Satisfaction Toward Web Sites That Market Digital Products and Services
Evaluation of Hotel Service Quality Based on Customer Satisfaction
B2B E-commerce Website Customer Satisfaction: A Formula and Scale
Why Do Customer Relationship Management Applications Affect Customer Satisfaction
MEASURING IS USER SATISFACTION: REVIEW AND IMPLICATIONS
The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention
Impact of CRM Factors on Customer Satisfaction and Loyalty
Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran
Patient satisfaction : a valid concept ?
Service Quality (Servqual) and its Effect on Customer Satisfaction in Retailing
Service quality, brand image and price fairness impact on the customer satisfaction and loyalty
The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention
impact of customer satisfaction on brand loyalty - an empirical analysis of home appliances in pakistan .
Positivity Bias in Customer Satisfaction Ratings
Service quality, customer satisfaction, and customer value: A holistic perspective
A Proposed Framework for Measuring Customer Satisfaction and Product Recommendation for Ecommerce
Integrated solar energy harvesting and storage
A unified framework for the numerical solution of optimal control problems using pseudospectral methods
Customer Relationship Management: Implementation Process Perspective
Characterization and management of exfoliative cheilitis: a single-center experience
destination benchmarking : an indicator - system ’ s potential for exploring guest satisfaction .