Instruct: Given the title of a scientific paper, retrieve paper titles that are cited by the given paper
Query: The Effect of Service and Food Quality on Customer Satisfaction and Hence Customer Retention
Evaluation of factors affecting customer loyalty in the restaurant industry
Cutting corners and working overtime: Quality erosion in the service industry
Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations
impact of customer satisfaction on brand loyalty - an empirical analysis of home appliances in pakistan .
Service quality , customer value and satisfaction relationship revisited for online wine websites
Explaining consumer satisfaction of services : The role of innovativeness and emotion in an electronic mediated environment
Customer lifetime value modeling and its use for customer retention planning
IMPACT OF PERCEIVED VALUE ON WORD OF MOUTH ENDORSEMENT AND CUSTOMER SATISFACTION: MEDIATING ROLE OF REPURCHASE INTENTIONS
Customer satisfaction, loyalty and financial performance
Profit Maximization with Sufficient Customer Satisfactions
determinants of satisfaction and continuance intention towards self - service technologies .
The behavioral consequences of service quality: an empirical study in the Chinese retail pharmacy industry.
A Conceptual Model of Service Quality and Its Implications for Future Research
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
customer perceived value , satisfaction , and loyalty : the role of switching costs .
Perceptions of Service Quality in Jordanian Hotels
Relationship Marketing and Customer Loyalty: Do Customer Satisfaction and Customer Trust Really Serve as Intervening Variables?
Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran
Identifying Factors Affecting Customer Satisfaction in Online Shopping
Service quality perceptions and patient satisfaction: a study of hospitals in a developing country.
Zero defections: quality comes to services.
Advanced control and on-line process optimization in multilayer structures
A neural network with O(N) neurons for ranking N numbers in O(1/N) time
Design of a circular polarized nearly square microstrip patch antenna with offset feed
Horizontal Aggregations in SQL to Prepare Data Sets for Data Mining Analysis