Instruct: Given a scientific paper title, retrieve paper titles that are cited by the given paper.
Query: Multidimensional appraisal of customer relationship management: integrating balanced scorecard and multi criteria decision making approaches
Linking the balanced scorecard to strategy
A Survey on Multi Criteria Decision Making Methods and Its Applications
Combining balanced scorecard and data envelopment analysis in kitchen employees performance measurement: An exploratory study
Impact of Customer Relationship Management (CRM) on Marketing Performance: A Case Study in Mellat Bank of Mazandaran Province
Customer-Centric Knowledge Creation For Customer Relationship Management
Multiple Criteria Decision Making, Multiattribute Utility Theory: Recent Accomplishments and What Lies Ahead
Total Data Quality Management and Total Information Quality Management Applied to Costumer Relationship Management
Impact of Customer Relationship Management on Customer Loyalty , Customer Retention and Customer Profitability for Hotelier Sector
Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations
Measuring and managing e-business projects through the balanced scorecard
Multi-Criteria Decision Making in software development : a systematic literature review
Towards a process model of information systems implementation: the case of customer relationship management (CRM)
Multi-criteria decision making approaches for supplier evaluation and selection: A literature review
A multidimensional approach for CSR assessment: The importance of the stakeholder perception
A Hidden Markov Model Of Customer Relationship Dynamics
New service bonds and customer value in customer relationship management: The case of museum visitors
From Customer Relationship Management ( CRM ) to Supplier Relationship Management ( SRM )
Effects of e-CRM on customer–bank relationship quality and outcomes: The case of Thailand
Antecedents and Consequences of Customer Experience Management- A Literature Review and Research Agenda
Customer Relationship Management: Strategies And Practices In Selected Banks Of Pakistan
Effect of probiotic and prebiotic fermented milk on skin and intestinal conditions in healthy young female students
Application of Web usage mining and product taxonomy to collaborative recommendations in e-commerce
Using Word Embeddings for Visual Data Exploration with Ontodia and Wikidata
Movie Recommendation with DBpedia
The genetic code, 8-dimensional hypercomplex numbers and dyadic shifts