Instruct: Given a paper title, retrieve paper titles that are cited by the given paper
Query: The Gaps Model of Service Quality and its Impact on Customer Satisfaction
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
Service quality perceptions and patient satisfaction: a study of hospitals in a developing country.
Exploring the impact of communication effectiveness on service quality, trust and relationship commitment in IT services
MEASURING CUSTOMER SATISFACTION: MUST OR NOT?
Pragmatic model of patient satisfaction in general practice: progress towards a theory.
Perceived e-service quality ( PeSQ ) Measurement validation and effects on consumer satisfaction and web site loyalty
the effect of perceived service quality , perceived sacrifice and perceived service outcome on online customer loyalty .
Patient satisfaction : a valid concept ?
Benchmarking of service quality with data envelopment analysis
E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality
The relationships among perceived quality, customer satisfaction and customer retention: An empirical research on Haidilao restaurant
Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS)
The behavioral consequences of service quality: an empirical study in the Chinese retail pharmacy industry.
defining consumer satisfaction .
Review-based measurement of customer satisfaction in mobile service: Sentiment analysis and VIKOR approach
Customer Satisfaction Modeling in Hotel Industry: A Case Study of Kish Island in Iran
THE ROLE OF SERVICE AGENT , SERVICE QUALITY , AND USER SATISFACTION IN SELF -SERVICE TECHNOLOGY
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
The Evolution and Future of National CustomerSatisfaction Index Models
A formal model of services
Net increase of lactate and glutamate concentration in activated human visual cortex detected with magnetic resonance spectroscopy at 7 tesla
The instability of graded structure: implications for the nature of concepts
Detection, correlation, and visualization of attacks against critical infrastructure systems
Multiband Planar Vivaldi Antenna for Mobile Communication and Industrial Applications
Hiccups as a Presenting Symptom of Eosinophilic Esophagitis