Instruct: Given a paper title, retrieve paper titles that are cited by the given paper.
Query: Perceptions of Service Quality in Jordanian Hotels
A Conceptual Model of Service Quality and Its Implications for Future Research
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services
Service Quality and Customer Satisfaction Relationship : A Research in Erzurum Ataturk
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
The Role of Hotel Staff in Returning Customers in the Five and Four Star Hotels(Case Study Dead Sea)
Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model
Analysis of Hotel Guest Satisfaction Ratings and Reviews: An Application in Singapore
The Relationship between Total Quality Management and Quality Performance in the Service Industry: A Theoretical Model
Organizational impact of system quality, information quality, and service quality
Measuring service quality in higher education: HEdPERF versus SERVPERF
LOYALTY AS MEDIATOR ON THE RELATIONSHIP AMONG SERVICE QUALITY , SATISFACTION , CORPORATE IMAGE AND BEHAVIORAL INTENTION OF HEALTH TOURISM CUSTOMERS IN UPPER NORTHERN REGION OF THAILAND
does restaurant performance meet customers ’ expectations ? an assessment of restaurant service quality using a modified dineserv approach .
Cutting corners and working overtime: Quality erosion in the service industry
Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh
customers ’ perceptions of online retailing service quality and their satisfaction .
current issues and conceptualizations of service quality in the recreation sport industry .
Linking service quality, customer satisfaction, and behavioral intention.
Integrating Refined Kano Model and QFD for Service Quality Improvement in Healthy Fast-Food Chain Restaurants
The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company
The effects of hotel performance characteristics on customer online ratings
High frequency ring oscillator using capacitor based level shift circuits
free competition and the optimal amount of fraud * .
Resilience, an Evolving Concept: A Review of Literature Relevant to Aboriginal Research
Efficient Event-Driven Simulation of Large Networks of Spiking Neurons and Dynamical Synapses
Machine-Learning-Based Feature Selection Techniques for Large-Scale Network Intrusion Detection