Instruct: Given the title of a paper, retrieve paper titles that are cited by the given paper.
Query: The Critical Success Factors in Customer Relationship Management (CRM) (ERP) Implementation
The impact of critical success factors across the stages of enterprise resource planning implementations
relationship management ( ecrm ) : opportunities and challenges in a .
Extending customer relationship management: from empowering firms to empowering customers
Integration of CRM and ERP in E-Commerce Environment
Customer Relationship Management (CRM) - In Modern Banking
CHANGE MANAGEMENT STRATEGIES FOR SUCCESSFUL ERP IMPLEMENTATION
Effect of Customer Relationship Management (CRM) on Performance of Small-Medium Sized Enterprises (SMEs) Using Structural Equations Model (SEM)
impact of social crm technology use on social crm performance : an organizational perspective .
Differences in Critical Success Factors in ERP Systems Implementation in Australia and China: A Cultural Analysis
Erp Systems Critical Success Factors ICT Perspective
A MODEL FOR EVALUATING THE EFFECTIVENESS OF CRM USING THE BALANCED SCORECARD
Methodology for customer relationship management
Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House
Using a case study to test the role of three key social enablers in ERP implementation
The roles of infrastructure capability and customer orientation in enhancing customer-information quality in CRM systems: Empirical evidence from Taiwan
Identifying Critical Success Factors of ERP Systems at the Higher Education Sector
Enabling and measuring electronic customer relationship management readiness
Making ERP a Success.
Critical factors for successful implementation of enterprise systems
Implementation of CRISP Methodology for ERP Systems
Critical success factors in enterprise wide information management systems projects
Event Detection and Analysis from Video Streams
Qoom: An Interactive Omnidirectional Ball Display
Zero-Shot Learning Posed as a Missing Data Problem
Autonomous Stair Climbing for Tracked Vehicles