Instruct: Given the title of a scientific paper, retrieve paper titles that are cited by the given paper
Query: Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction
Exploring continued online service usage behavior: The roles of self-image congruity and regret
Factors influencing satisfaction and loyalty in online shopping: an integrated model
Measurement and evaluation of satisfaction process in Chinese online shopping context
Linking service quality, customer satisfaction, and behavioral intention.
Patient satisfaction : a valid concept ?
Development of an instrument measuring user satisfaction of the human-computer interface
New measurement scales for evaluating perceptions of the technology-mediated customer service experience
Customer Satisfaction and Loyalty in an Online Shop: An Experiential Marketing Perspective
Attitudes, satisfaction and usage: Factors contributing to each in the acceptance of information technology
service quality delivery through web sites : a critical review of extant know .
Virtual Customer Service Agents: Using Social Presence and Personalization to Shape Online Service Encounters
Customer Satisfaction in Online Shopping: a study into the reasons for motivations and inhibitions
Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model
Measuring the Quality of Experience of Web users
Boon and Bane of IT Consumerization: The Burnout-Engagement-Continuum
Tradeoffs Between Profit and Customer Satisfaction for Service Provisioning in the Cloud
Measuring information systems service quality: concerns for a complete canvas
measuring and predicting search engine users ' satisfaction .
Information systems continuance intention of web-based applications customers: The case of online banking
Quality Dimensions of the DeLone-McLean Model to Measure User Satisfaction: An Empirical Test on the Information Security Context
Habit and intention in everyday life: The multiple processes by which past behavior predicts future behavior.
Securing Internet of Things with Software Defined Networking
Intelligent services for Big Data science
nijmegen breakage syndrome ( nbs ) .
Unsupervised Creation of Parameterized Avatars