Instruct: Given the title of a paper, retrieve paper titles that are cited by the given paper.
Query: Service Quality and Customer Satisfaction: A Case Study of Hotel Industry in Vietnam
A Conceptual Model of Service Quality and Its Implications for Future Research
Assessing the Relationship among Service Quality, Customer Satisfaction and Behavioral Intentions in Online Shopping Environments
Organizational impact of system quality, information quality, and service quality
Service quality and ERP implementation: A conceptual and empirical study of semiconductor-related industries in Taiwan
Measuring information systems service quality: concerns for a complete canvas
Measuring service quality in E-retailing using SERVQUAL model
Benchmarking of service quality with data envelopment analysis
INFLUENCE OF CUSTOMER SATISFACTION ON LOYALTY: A STUDY ON MOBILE TELECOMMUNICATION INDUSTRY
customer heterogeneity in operational e - service design attributes : an empirical investigation of service quality .
factors affecting customer satisfaction of mobile services in yemen hashed .
Exploring mobile government from the service quality perspective
Service quality , customer value and satisfaction relationship revisited for online wine websites
Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument
The Influence Factors of Online Purchase on Customer Satisfaction in Mongolian Airlines
Customer satisfaction analysis: Identification of key drivers
Critical Success Factors and Performance Management and Measurement: a Hospitality Context
Hotel Revenue Management – A Critical Literature Review
Bank employees' internal and external perspectives on e-service quality, satisfaction and loyalty
implementing customer relationship management in the hotel sector : does ' it ' always matter ? .
Service Quality and Perceived Value's Impact on Satisfaction, Intention and Usage of Short Message Service (SMS)
free competition and the optimal amount of fraud * .
Scanning Spreading Resistance Microscopy for Doping Profile in Saddle-Fin Devices
An Evaluation of a Hybrid Occupational Therapy and Supported Employment Program in Japan for Persons With Schizophrenia
Unfolding temporal dynamics: predicting social media popularity using multi-scale temporal decomposition
Antenatal Anxiety Predicts Child Behavioral/Emotional Problems Independently of Postnatal Depression