Instruct: Given a paper title, retrieve paper titles that are cited by the given paper.
Query: E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality
Developing a scale to measure the perceived quality of an Internet shopping site (SITEQUAL
The performance quality rating scale (PQRS): reliability, convergent validity, and internal responsiveness for two scoring systems
SERVICE QUALITY MODELS: A REVIEW
Assessing Software Service Quality and Trustworthiness at Selection Time
A Conceptual Model of Service Quality and Its Implications for Future Research
An Empirical Evaluation of the System Usability Scale
customers ’ perceptions of online retailing service quality and their satisfaction .
Assessing the Relationship among Service Quality, Customer Satisfaction and Behavioral Intentions in Online Shopping Environments
An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry
Measuring service quality in higher education: HEdPERF versus SERVPERF
The Gaps Model of Service Quality and its Impact on Customer Satisfaction
classification and synthesis of quality approaches in e - government services .
Standardized Usability Questionnaires: Features and Quality Focus
Behavioral customer loyalty in online shopping: the role of E-service quality and E-recovery
E-service quality model for Indian government portals: citizens' perspective
Framework for Measuring Perceived Quality in Technical Documentation
An Instrument for Measuring Customer Satisfaction Toward Web Sites That Market Digital Products and Services
Measuring e-learning systems success in an organizational context: Scale development and validation
Internet self-efficacy and electronic service acceptance
customer heterogeneity in operational e - service design attributes : an empirical investigation of service quality .
the psychology of human - computer interaction .
The Development of the Turtle Carapace " ( 1989 ) , by Ann
The Impact of Comments and Recommendation System on Online Shopper Buying Behaviour
Beast methodology: An agile testing methodology for multi-agent systems based on behaviour driven development
Deobfuscating Android Applications through Deep Learning