Instruct: Given the title of a paper, retrieve paper titles that are cited by the given paper.
Query: Integrating Refined Kano Model and QFD for Service Quality Improvement in Healthy Fast-Food Chain Restaurants
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
Competing through service: Insights from service-dominant logic
Product and Service Performance Model for Information Quality: An Update.
eTransQual. A transaction process-based approach for capturing service quality in online shopping
A state-of-art survey on TQM applications using MCDM techniques
A predictive model of menu performance
kano ’ s methods for understanding customer - defined quality a compendium of ideas and experiences from .
Marketing Models of Service and Relationships 1
A classification tree approach to identify key factors of transit service quality
Demanding Customers: Consumerist Patients and Quality of Care
Achieving quality assurance functionality in the food industry using a hybrid case-based reasoning and fuzzy logic approach
Total quality management as competitive advantage: A review and empirical study
food quality and safety : consumer perception and demand .
Service quality perceptions and patient satisfaction: a study of hospitals in a developing country.
LOYALTY AS MEDIATOR ON THE RELATIONSHIP AMONG SERVICE QUALITY , SATISFACTION , CORPORATE IMAGE AND BEHAVIORAL INTENTION OF HEALTH TOURISM CUSTOMERS IN UPPER NORTHERN REGION OF THAILAND
Implementation of a quality management system according to 9001 standard in a hospital in the home unit: changes and achievements.
Designing Organizational Models for Service Integration in a Multi-sourcing Context
Evaluation of factors affecting customer loyalty in the restaurant industry
Eatery: A Multi-Aspect Restaurant Rating System
E-service quality model for Indian government portals: citizens' perspective
Achieving"Massive MIMO"Spectral Efficiency with a Not-so-Large Number of Antennas
Flexible shaping: How learning in small steps helps
HRTF Filter Design Based On Auditory Criteria
Improved Bat Algorithm for Reliability-Redundancy Allocation Problems
Zero defections: quality comes to services.