Instruct: Given a scientific paper title, retrieve paper titles that are cited by the given paper.
Query: adoption of crm technology in multichannel environment : a review ( 2006 - 2010 ) .
Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions
The Role of Relational Information Processes and Technology Use in Customer Relationship Management
The Critical Success Factors in Customer Relationship Management (CRM) (ERP) Implementation
A Review of Customer Relationship Management , Implementation and Procedures from the Rich Nation and Emerging Market Perspectives
Integration of firm's resource and capability to implement enterprise CRM: A case study of a retail bank in Korea
Group CRM: a new telecom CRM framework from social network perspective
Customer relationship management: Emerging practice, process, and discipline
Data mining strategies and techniques for CRM systems
How does CRM technology transform into organizational performance? A mediating role of marketing capability☆
Customer Relationship Management: Implementation Process Perspective
Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM
Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House
A MODEL FOR EVALUATING THE EFFECTIVENESS OF CRM USING THE BALANCED SCORECARD
BUSINESS ALIGNMENT IN THE CRM DOMAIN: PREDICTING CRM PERFORMANCE
Towards unfolding CRM implementation challenges in Pakistan: A case study
Realising Benefits from Current ERP and CRM Systems Implementations: An Empirical Study
Customer relationship management mechanisms: A systematic review of the state of the art literature and recommendations for future research
Interaction channel choice in a multichannel environment, an empirical study
Customer Relationship Management (CRM) implementation: A soft issue in knowledge management scenario
Successful practices in customer relationship management
factors for success in customer relationship management ( crm ) systems journal item .
Haptic Virtual Fixtures for Robot-Assisted Manipulation
Pseudo differential operational transconductance amplifier using common mode feed forward and HD3 feed forward
Antenna Design of 60-GHz Micro-Radar System-In-Package for Noncontact Vital Sign Detection
The Stan Math Library: Reverse-Mode Automatic Differentiation in C++