Instruct: Given a scientific paper title, retrieve paper titles that are cited by the given paper.
Query: effect of customer relationship management on perceived organizational performance - a case study of family bank limited julius mbugua wachira , dr . susan were .
Customer Relationship Management: Related Theories, Challenges and Application in Banking Sector
Impact of Organizational Culture on Organizational Performance: An Overview
Customer knowledge management - improving performance of customer relationship management with knowledge management
Effects of e-CRM on customer–bank relationship quality and outcomes: The case of Thailand
Knowledge Management and Organizational Performance: An Exploratory Survey
Towards a holistic perspective of customer relationship management (CRM) implementation: a case study of the housing and development board, Singapore
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Effect of Customer Relationship Management (CRM) on Performance of Small-Medium Sized Enterprises (SMEs) Using Structural Equations Model (SEM)
Customer Relationship Management: Implementation Process Perspective
Methodology for customer relationship management
PERFORMANCE MEASUREMENT AND ORGANIZATIONAL EFFECTIVENESS : BRIDGING THE GAP
Critical success factors for a customer relationship management strategy
Measuring organizational performance: beyond the triple bottom line
Determinants of Implementation and Adoption of Customer Relationship Management ( CRM ) System
EXPLORING THE CRITICAL SUCCESS FACTORS FOR CUSTOMER RELATIONSHIP MANAGEMENT AND ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS
Customer relationship management: Finding value drivers
CUSTOMER RELATIONSHIP MANAGEMENT AND CUSTOMER LOYALTY ; A SURVEY IN THE SECTOR OF BANKING Assist .
Understanding customer relationship management (CRM): People, process and technology
Knowledge management and organizational performance: a decomposed view
New service bonds and customer value in customer relationship management: The case of museum visitors
M-Flash: Fast Billion-scale Graph Computation Using a Bimodal Block Processing Model
PELESent: Cross-Domain Polarity Classification Using Distant Supervision
Analysis and Implementation of Distributed algorithms for multi-robot Systems
Pair of Replacement Algorithms MFMR and AF-LRU on L1 and L2 Cache for Proxy Server
organizational culture what is organizational culture ? .