Instruct: Given the title of a paper, retrieve paper titles that are cited by the given paper
Query: MODELING AND FORECASTING CALL CENTER ARRIVALS : A LITERATURE SURVEY by Rouba
Statistical Analysis of a Telephone Call Center : A Queueing-Science Perspective
Modeling and simulation of a pacing engine for proactive campaigns in contact center environment
Introduction to Queueing Theory and Stochastic Teletraffic Models
Dimensioning Large Call Centers
Approximate analysis of general queuing networks
Job performance prediction in a call center using a naive Bayes classifier
Count Models Based on Weibull Interarrival Times
Identifying user habits through data mining on call data records
Characterizing and modeling the distance of mobile calls: A metropolitan case study
Combining response surface methodology with numerical models for optimization of class-based queueing systems
Call center performance evaluation using big data analytics
Optimizing Daily Agent Scheduling in a Multiskill Call Center
Forecasting Market Demand for New Telecommunications Services: An Introduction
Queuing analysis of polling models
Predictive Dialing for Outbound Telephone Call Centers
On the structural properties of massive telecom call graphs: findings and implications
A Bayesian Approach to Parameter Inference in Queueing Networks
Call Detail Records Driven Anomaly Detection and Traffic Prediction in Mobile Cellular Networks
Probability Models for Customer-Base Analysis
Adaptive call admission control under quality of service constraints: a reinforcement learning solution
DeepVein: Novel finger vein verification methods based on Deep Convolutional Neural Networks
Patients' report of discomfort and pain during debonding of orthodontic brackets: a comparative study of two methods.
a longitudinal assessment of hormonal and physical alterations during normal puberty in boys . v . rising leptin levels may signal the onset of puberty .
Using weather ensemble predictions in electricity demand forecasting
Design science research post hevner et al.: criteria, standards, guidelines, and expectations