Instruct: Given a scientific paper title, retrieve paper titles that are cited by the given paper
Query: competing loyalty programs : impact of market saturation , market share , and category expandability .
Implications of loyalty program membership and service experiences for customer retention and value
Building and sustaining profitable customer loyalty for the 21st century
customer perceived value , satisfaction , and loyalty : the role of switching costs .
The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study
Evaluation of factors affecting customer loyalty in the restaurant industry
customer loyalty : toward an integrated conceptual framework .
customer base analysis : partial defection of behaviourally loyal clients in a non - contractual fmcg retail setting .
Loyalty-based management
Attaining Customer Loyalty! The Role of Consumer Attitude and Consumer Behavior
A Comparison of Online and Offline Consumer Brand Loyalty
Critical review of the e-loyalty literature: a purchase-centred framework
Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context
Customer loyalty in e-commerce: an exploration of its antecedents and consequences
Customer Loyalty in e-Commerce Settings: An Empirical Study
The Antecedents of Customer Loyalty in Malaysian Retailing : Capitalizing the Strategic Tool
E-Customer Loyalty
INFLUENCE OF CUSTOMER SATISFACTION ON LOYALTY: A STUDY ON MOBILE TELECOMMUNICATION INDUSTRY
The effects of relationship quality and switching barriers on customer loyalty
BRAND EQUITY, BRAND LOYALTY AND CONSUMER SATISFACTION
The Antecedents of Customer Loyalty: An Empirical Investigation in Life Insurance Context
Zero defections: quality comes to services.
Loneliness and Social Isolation as Risk Factors for Mortality A Meta-Analytic Review
Approximating maximum independent set in bounded degree graphs
Model-Based Reinforcement Learning for Atari
Software is discrete mathematics