Instruct: Given a scientific paper title, retrieve paper titles that are cited by the given paper.
Query: Implementing IT Service Management: A systematic literature review
Implementing it Service Management: A Case Study Focussing on Critical Success Factors
An Implementation of ITIL Guidelines for IT Support Process in a Service Organization
Service Management and IT Governance : Review , Comparative Analysis and their Impact on Utility Computing
Adoption of business continuity planning processes in IT service management
Considering service strategy in ITIL V3 as a framework for IT Governance
Leveraging Service Management to Achieve Sustainability Goals: A Case Study
Impact of Information Technology Management Practices on Customer Service
Supporting ITIL processes implementation using business process management systems
ITIL in small to medium-sized enterprises software companies: towards an implementation sequence
Improving IT management at the BMW Group by integrating existing IT management processes
IT Artefacts in IT Services: Toward a Taxonomy
Benefits and barriers as a critical success factor in the implementation of IT governance: Literature review
Diffusion of Innovations in Service Organizations: Systematic Review and Recommendations
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study
Met4ITIL: A process management and simulation-based method for implementing ITIL
An IT Balance Scorecard Design under Service Management Philosophy
Measuring information systems service quality: concerns for a complete canvas
Using A Maturity Model for ITIL v 3 in Practice
Methodology for IT Governance Assessment and Design
A Maturity Model for Implementing ITIL v3
Biogenic Synthesis of Nanoparticles and Potential Applications: An Eco- Friendly Approach
improving business and information strategy alignment : learning from the banking industry .
Decision Support Frameworks and Tools for Conservation
Denoising Deep Monte Carlo Renderings
Cybercriminal impacts on online business and consumer confidence